© copyright, state farm mutual automobile insurance

FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside

State Farm without authorization.

© Copyright, State Farm Mutual Automobile Insurance Company, 2018. All rights reserved.

This software was created and developed entirely within State Farm®. No part of this software may be reproduced or

transmitted in any form or by any means, electronic or mechanical, without written consent from State Farm Insurance

Companies.

For use on State Farm equipment only.

To access support information and additional resources, the Question Mark icon is available in the upper right-hand

corner of all pages in the course.

011/13/2018

http://intranet.opr.statefarm.org/captraining/Publish_Firefly/ecs_sims/infocenterpage.htm




Disclaimer

This material is provided to help bring awareness to the information herein. This material does not create an employment

relationship between State Farm and any external associate providing services to, or on behalf of, State Farm. Nor does this

material create any contractual rights. External associates are not employees of State Farm and are not entitled to any State Farm

benefits, including but not limited to compensation.





This course explains how to access the appropriate Vehicle page from the Claim Tree and then view the details

about the vehicle within the following tabs:

• Vehicle Details - provides the ability to access, view and update information about a specific vehicle

involved on a claim

• Vehicle Damages - provides information about the damages to a vehicle, the location of the vehicle and

enables access to any repair appointment or estimates related to a vehicle

Vehicle Tabs Overview

Overview





To access a Vehicle page, and both of its

tabs, click the appropriate vehicle

hyperlink on the Claim Tree when it is in

Vehicle View.

View Vehicle from the Claim Tree






The Vehicle page displays and consists of

three tabs: Vehicle Details, Vehicle

Damages, and Vehicle Salvage.

Vehicle Details Tab






The Vehicle Details tab enables the end

user to view and update vehicle information

and details.

The vehicle information is organized in

three sections:

• Vehicle Information

• Vehicle Details

• Associations to this Vehicle

Vehicle Details Tab






Vehicle Information Section


The Vehicle Number field displays a

number that refers to the vehicle number in

the claim record. Vehicle number 01

generally refers to the vehicle described on

the policy and *1 refers to a Different

Vehicle Involved:

• Newly Acquired

• Non Owned

• Temporary Substitute Vehicle

Vehicle numbers 02 and up refer to

claimant vehicles. There is a limit of 20

vehicles per claim.

Note: For *1 vehicles, a Vehicle Type field

displays indicating the type of vehicle

involved.

If the Autopay checkbox is checked, the

vehicle damages are eligible for Autopay.





The Lease/Lienholder field displays the first

policy lease/lienholder.

The Other Insurance field displays the

names of other insurance companies

associated with the vehicle.

Vehicle Information Section






The Vehicle Details section displays the

following information about the vehicle:

• Year

• Make

• Model

• Mileage

• Body Style

• VIN

• Color

• License Plate

• License Plate State/Province

Vehicle Details Section






The Associations to this Vehicle section

provides the end user with a listing of all

individuals associated to the vehicle. For

01 vehicles, these associations are created

from the policy that covers the vehicle or

by being an occupant of the vehicle at the

time of the loss.

Note: When a *1 vehicle is added to a

claim, the associations from the 01 vehicle

are automatically applied, but do not

display on the Vehicle *1 page.

Each association is listed in the following

format: Name (Type - Role).

Associations to the vehicle are completed

on the Participant page.

To review the information regarding the

damage to the vehicle, click the Vehicle

Damages tab.

Associations to this Vehicle Section






The Vehicle Damages tab enables the end

user to view and update damage

information and vehicle location

information, and to manage the repair

process for each vehicle.

The Vehicle Damages tab consists of three

sections:

• Damage Information

• Vehicle Location

• Remarks

Vehicle Damages Tab






The Occupant Type field indicates the

occupancy status of the vehicle and can be

one of the following:

• None

• Parked and Occupied

• Parked and Unoccupied

• Unknown Driver

The Drivable field indicates whether or not the

vehicle is drivable.

The Involved in Loss checkbox is checked

when the vehicle is involved in the loss. This

checkbox connects with reporting so it is

important for it to be checked whenever the 01

vehicle is involved in the loss.

Note: The Involved in Loss checkbox only

displays for the 01 vehicle.

Damage Information Section






The Principal Damage field lists the main

damages to the vehicle.

The Prior Damage field is a Yes/No field used

to indicate if there is prior damage to the

vehicle.

The Prior Damage Description field describes

prior damage(s) to the vehicle in detail.

The Potential Total Loss field indicates whether

or not the vehicle is a potential total loss. This

field defaults to No.

The Theft Type Indicator field indicates

whether a theft is a Partial Theft or a Total

Theft.

Damage Information Section






The Vehicle Location section indicates

where the vehicle is located and the phone

number of the location.

Note: All fields in this section must be

complete prior to sending an estimate

assignment whether the vehicle is drivable

or non-drivable.

The Remarks section contains remarks

about the vehicle location.

Vehicle Location Section






The Repair Process buttons are:

• Manage Appt. – allows the end

user to access the Appointment Log

application to create, re-schedule or

cancel a Drive-In appointment for

the selected vehicle

• CRASH Inquiry - allows the end

user to submit vehicle information to

the Claims/Research Auto Support

Hotline (CRASH) unit for concerns

with potential recovery situations.

This button is only available for the

01 vehicle

Repair Process Buttons






Additional Repair Process buttons are:

• Assign Estimate - allows the end user

to create an estimate assignment

request for repair facilities and staff

estimators

• View Estimate - allows the end user to

see a list of estimates that are

available for this vehicle and indicates

if estimate information is available via

the checkbox

• View All Estimates - allows the end

user to view all estimates associated to

the claim and indicates if estimate

information is available via the

checkbox







Additional Repair Process buttons are:

• NMVTIS Reporting - allows the end user

to submit a federal mandated report to the

National Motor Vehicle Title Information

System (NMVTIS) when specific

requirements are met and indicates if a

report has been sent via the checkbox

• EVRT (Early Vehicle Routing Tool) -

displays the EVRT application in a new

window. This application assists the end

user in determining if the vehicle should

be moved. The Create File Note page also

displays in a new window for the end user

to document information obtained from

EVRT

• Vehicle Theft Recovery - displays with

vehicle information and recovery

information including Recovery Agency

location, Condition of Recovered Property

and Recovery Classification. The end

user can view or manage theft recovery

information for a vehicle stolen and

recovered.







There are two icons on the Vehicle page that

allow the end user to update the vehicle type

on the claim or to add additional vehicles to

the claim. These icons are:

• Add Different Vehicle - allows the end

user to update Vehicle 01 to the

different vehicle type that was involved

in the loss

Note: For *1 vehicles, a Vehicle

Type field displays indicating the

type of vehicle involved.

oNewly Acquired

oNon Owned

oTemporary Substitute Vehicle

• Add Claimant Vehicle – allows the

end user to add Claimant vehicles to

the claim

Vehicle Icons






End users have the ability to Add An Insured

Trailer.

To add, click the Add Insured Trailer icon.

Vehicle Icons






To access the Total Loss Settlement Tool and

calculate the valuation of a total loss vehicle,

click the TLST icon.

Total Loss Settlement Tool






When the TLST button has been selected, the

Total Loss Details page displays. To put into

edit mode, click the Edit button at the bottom

of the page.

Verify the correct Titling State/Province

information displays.

Select the appropriate vehicle type from the

Vehicle Salvage Type dropdown menu.

Check the NMVTIS Qualification checkbox if

a vehicle qualifies. The NMVTIS Qualification

checkbox is only enabled when a vehicle is

NMVTIS Eligible. If the vehicle is not qualified

the NMVTIS Qualification checkbox is hidden.

Total Loss Details






Scroll down to continue filling out the Total

Loss Details page.

The vehicle Valuation amount will be

populated from the Vehicle Evaluation that is

received into the file. The vehicle Damage

Estimate will be populated with the gross

estimate on the estimate.

Click the Save & Exit button to navigate away

from the Total Loss Details page if the vehicle

is repairable. Click the Save & Continue

button to complete the Total Loss Settlement

figures.

Note: The Total Loss Details page is editable

if additional information is received.

Total Loss Details






The Total Loss Settlement Tool page displays.

The tool contains two tabs:

• Valuation

• Add/Deduct From Valuation

The Valuation tab displays the Tax, Fees,

Misc. and Lien/Leaseholder information. The

taxes will be auto-populated when the Vehicle

Evaluation is received. The fees will be

automated in select jurisdictions, with

additional jurisdictions being automated when

available. The end user will have the

capability to manually update these fields as

well.

Complete all relevant and required fields and

navigate to the Add/Deduct from Valuation tab

to complete the Total Loss Settlement Tool.

Total Loss Settlement Tool –

Valuation






The Add/Deduct From Valuation tab

information displays. This tab allows the end

user to type the Amount and Description for

an Addition or Deduction for a Valuation

Record.

When all fields are updated, click the Save

button.

Note: There is no limit to the Add/Deduct

record.

Click Here to view the State Specific Tab.


Add/Deduct from Valuation






Depending on the Titling State of the Vehicle

additional information may be required for the

Total Loss Settlement Tool.

Click the Edit button to place the page into

edit mode. Complete required fields and click

the Save button.


State Specific






When all information is saved in the Total

Loss Settlement Tool, the Total Loss

Summary page displays.

The end user can select whether the vehicle

is Owner Retained or Not by selecting the

appropriate radio button.

Information in the top section is calculated

from the data the end user entered in the

TLST.

Scroll down to continue reviewing the Total

Loss Summary page.

Total Loss Summary






Information regarding the vehicle is pulled

from the TLST.

If the end user needs to add a task, click the

Add Task icon to add a hardcoded task.

Total Loss Summary






The Add Hardcoded Task page displays. Click

the Select button on the Performer line to

select the appropriate task performer.

The Task Name and Task Description are

editable fields.

Add Hardcoded Task






Select the performer and click the Continue

button.

Add Hardcoded Task – Select

Performer






Review the task and click the Save and

Close button to save the task.

Add Hardcoded Task






When all information is saved in the Total

Loss Settlement Tool the Total Loss Summary

page displays.

On the Total Loss Summary page, verify all

fields are correct and click the Edit button to

perform updates or the Back button to return

to the Vehicle page.

To delete the information typed in the Total

Loss Settlement Tool click the Delete button.

Total Loss Summary






A prompt displays confirming if the end user

wishes to delete the TLST record. Click Yes

to delete or No to cancel.

Note: Clicking the delete button and

accepting the delete prompt deletes all

information entered in the Total Loss

Settlement Tool and navigate the end user

back to the Vehicle page.

Total Loss Summary






When the Total Loss Summary is updated and

the task is created the Task displays on the

Task Search Results page.

Click the Task Name hyperlink to navigate to

the Total Loss Summary page.

TLST Task






Click the Back button to return to the Task

Search Results page.

TLST Task






End users have the ability to add Additional

Salvage.

To add, click the Additional Salvage icon.

Additional Salvage






The NMVTIS Reporting button is enabled

when the following specific requirements

are met:

• Potential Total Loss is set to Yes

• VIN and Make exist for the reported

vehicle

• Valid Year exists for the reported

vehicle

Note: The Report Date must meet the

following requirements:

• Occurs after March 1, 2009

• Cannot be before the Date of Loss

• Cannot be in the future

To submit a NMVTIS report, click the

NMVTIS Reporting button.

NMVTIS Reporting






The NMVTIS Reporting page displays with

the following fields:

• VIN

• The titled owner when the vehicle is

designated a total loss

• The titled owner at the time the

report is filed

• The date of the first total loss

payment or the date when the

vehicle was designated a total loss if

no payment was made

Note: The VIN field is non-editable on the

NMVTIS Reporting page. VIN number

updates can only be completed on the

Vehicle Details page.

Update the appropriate information and

click the Send button.

NMVTIS Reporting






The NMVTIS report is sent and a message

appears, “R1574: NMVTIS Report Sent.”

Additionally, a system generated File Note

is created.

To view all NMVTIS Reporting File Notes,

click the View NMVTIS Reporting File

Notes icon.

The NMVTIS Sent On field displays the

date that the NMVTIS report was sent on.

The ISO Received field displays the date

that the NMVTIS information was received.

If the report was not received then this field

is left blank.

NMVTIS Reporting






If a NMVTIS report is sent, the NMVTIS

Reporting page displays in view mode.

To update the associated information,

click the Update button.

NMVTIS Reporting






To view a vehicle while in Participant

View, click the Involved Vehicles

hyperlink.

If there is only one involved vehicle on the

claim (01), that Vehicle page displays.

If there is more than one vehicle on the

claim, the Involved Vehicles page

displays.

View Involved Vehicle






The Involved Vehicles page lists all of the

involved vehicles on the claim. Click the

radio button of the vehicle that needs to be

viewed.

To view the vehicle details, click the

Continue button to display the Vehicle

page for the selected vehicle.

View Involved Vehicle






To update the Vehicle Salvage, click the

Vehicle Salvage tab.

View Salvage Information

Auto Salvage





The Vehicle 01 - Vehicle Salvage page

displays.

To update this page click the Edit button.

Add Salvage Information

Auto Salvage






Auto Salvage

Salvage Vendor: Update with the appropriate Salvage

Vendor from the drop down menu (will auto-populate if

valid vehicle location exists).

Vehicle Moved: System updates this field to Yes when

the salvage assignment is successful.

Salvage Status: System updates this field with the

vendor’s unique stock number.

Stock Number: System updates this field with the

vendor’s unique stock number.

Assign Date: System updates this field to the current

date when the assignment is successful

State Farm Release Date: Update with the date the

vehicle was released by the customer to be picked up (if

no selection is made this field will default to the current

date).






Auto Salvage

• Charges ($): Input any charges incurred prior to the

vendor acquiring the vehicle.

• Teardown ($): This field will be completed by the

estimator if teardown is approved.

• Keys with Vehicle: Update this field to indicate if

the keys are with the vehicle.

• Keys: Update this field with a reason the keys are

not with the vehicle. Required if the Keys With

Vehicle is No

• Vendor Instructions: Add any instructions for the

vendor.

• Comments: Add any applicable comments.






Auto Salvage

Once all applicable fields have been updated, click the

Assign to Vendor button to create a new salvage

assignment to the vendor selected in the Salvage Vendor

drop-down field.

A prompt will display to verify the sending of the

assignment. Click Yes to verify.

Note: The vendor’s response will include the stock

number and salvage yard assigned to the vehicle. This

information will auto-populate in ECS.






Auto Salvage

Only when the user is not able to successfully complete

the assignment using the Assign to Vendor button in

ECS should they revert to the manual assignment

workflow.

Note: Manual Assignments should be rare and users

should do so at the direction of management.

The user would create a new assignment on the salvage

vendors website, click the Manual Assignment button,

then the Stock Number, Vehicle Moved and Assign Date

fields will be editable so the user can record this

information.

Once finished recording the above information the user

would click Save





To access the salvage details click the

Salvage button

Note: You can also access the Salvage Details

tab by clicking Salvage Tool on the Vehicle

quick launch on the claim tree

Edit Salvage Information

Auto Salvage





Once you have completed this course, please notify your manager to

receive course credit.

You may now exit the course.



© copyright, state farm mutual automobile insurance

Documents