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© Copyright, State Farm Mutual Automobile Insurance Company, 2018. All rights reserved.
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Companies.
For use on State Farm equipment only.
To access support information and additional resources, the Question Mark icon is available in the upper right-hand
corner of all pages in the course.
011/13/2018
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Disclaimer
This material is provided to help bring awareness to the information herein. This material does not create an employment
relationship between State Farm and any external associate providing services to, or on behalf of, State Farm. Nor does this
material create any contractual rights. External associates are not employees of State Farm and are not entitled to any State Farm
benefits, including but not limited to compensation.
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
This course explains how to access the appropriate Vehicle page from the Claim Tree and then view the details
about the vehicle within the following tabs:
• Vehicle Details - provides the ability to access, view and update information about a specific vehicle
involved on a claim
• Vehicle Damages - provides information about the damages to a vehicle, the location of the vehicle and
enables access to any repair appointment or estimates related to a vehicle
Vehicle Tabs Overview
Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
To access a Vehicle page, and both of its
tabs, click the appropriate vehicle
hyperlink on the Claim Tree when it is in
Vehicle View.
View Vehicle from the Claim Tree
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Vehicle page displays and consists of
three tabs: Vehicle Details, Vehicle
Damages, and Vehicle Salvage.
Vehicle Details Tab
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Vehicle Details tab enables the end
user to view and update vehicle information
and details.
The vehicle information is organized in
three sections:
• Vehicle Information
• Vehicle Details
• Associations to this Vehicle
Vehicle Details Tab
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Vehicle Information Section
Vehicle Tabs Overview
The Vehicle Number field displays a
number that refers to the vehicle number in
the claim record. Vehicle number 01
generally refers to the vehicle described on
the policy and *1 refers to a Different
Vehicle Involved:
• Newly Acquired
• Non Owned
• Temporary Substitute Vehicle
Vehicle numbers 02 and up refer to
claimant vehicles. There is a limit of 20
vehicles per claim.
Note: For *1 vehicles, a Vehicle Type field
displays indicating the type of vehicle
involved.
If the Autopay checkbox is checked, the
vehicle damages are eligible for Autopay.
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
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The Lease/Lienholder field displays the first
policy lease/lienholder.
The Other Insurance field displays the
names of other insurance companies
associated with the vehicle.
Vehicle Information Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Vehicle Details section displays the
following information about the vehicle:
• Year
• Make
• Model
• Mileage
• Body Style
• VIN
• Color
• License Plate
• License Plate State/Province
Vehicle Details Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Associations to this Vehicle section
provides the end user with a listing of all
individuals associated to the vehicle. For
01 vehicles, these associations are created
from the policy that covers the vehicle or
by being an occupant of the vehicle at the
time of the loss.
Note: When a *1 vehicle is added to a
claim, the associations from the 01 vehicle
are automatically applied, but do not
display on the Vehicle *1 page.
Each association is listed in the following
format: Name (Type - Role).
Associations to the vehicle are completed
on the Participant page.
To review the information regarding the
damage to the vehicle, click the Vehicle
Damages tab.
Associations to this Vehicle Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Vehicle Damages tab enables the end
user to view and update damage
information and vehicle location
information, and to manage the repair
process for each vehicle.
The Vehicle Damages tab consists of three
sections:
• Damage Information
• Vehicle Location
• Remarks
Vehicle Damages Tab
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Occupant Type field indicates the
occupancy status of the vehicle and can be
one of the following:
• None
• Parked and Occupied
• Parked and Unoccupied
• Unknown Driver
The Drivable field indicates whether or not the
vehicle is drivable.
The Involved in Loss checkbox is checked
when the vehicle is involved in the loss. This
checkbox connects with reporting so it is
important for it to be checked whenever the 01
vehicle is involved in the loss.
Note: The Involved in Loss checkbox only
displays for the 01 vehicle.
Damage Information Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Principal Damage field lists the main
damages to the vehicle.
The Prior Damage field is a Yes/No field used
to indicate if there is prior damage to the
vehicle.
The Prior Damage Description field describes
prior damage(s) to the vehicle in detail.
The Potential Total Loss field indicates whether
or not the vehicle is a potential total loss. This
field defaults to No.
The Theft Type Indicator field indicates
whether a theft is a Partial Theft or a Total
Theft.
Damage Information Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Vehicle Location section indicates
where the vehicle is located and the phone
number of the location.
Note: All fields in this section must be
complete prior to sending an estimate
assignment whether the vehicle is drivable
or non-drivable.
The Remarks section contains remarks
about the vehicle location.
Vehicle Location Section
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Repair Process buttons are:
• Manage Appt. – allows the end
user to access the Appointment Log
application to create, re-schedule or
cancel a Drive-In appointment for
the selected vehicle
• CRASH Inquiry - allows the end
user to submit vehicle information to
the Claims/Research Auto Support
Hotline (CRASH) unit for concerns
with potential recovery situations.
This button is only available for the
01 vehicle
Repair Process Buttons
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Additional Repair Process buttons are:
• Assign Estimate - allows the end user
to create an estimate assignment
request for repair facilities and staff
estimators
• View Estimate - allows the end user to
see a list of estimates that are
available for this vehicle and indicates
if estimate information is available via
the checkbox
• View All Estimates - allows the end
user to view all estimates associated to
the claim and indicates if estimate
information is available via the
checkbox
Repair Process Buttons
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Additional Repair Process buttons are:
• NMVTIS Reporting - allows the end user
to submit a federal mandated report to the
National Motor Vehicle Title Information
System (NMVTIS) when specific
requirements are met and indicates if a
report has been sent via the checkbox
• EVRT (Early Vehicle Routing Tool) -
displays the EVRT application in a new
window. This application assists the end
user in determining if the vehicle should
be moved. The Create File Note page also
displays in a new window for the end user
to document information obtained from
EVRT
• Vehicle Theft Recovery - displays with
vehicle information and recovery
information including Recovery Agency
location, Condition of Recovered Property
and Recovery Classification. The end
user can view or manage theft recovery
information for a vehicle stolen and
recovered.
Repair Process Buttons
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
There are two icons on the Vehicle page that
allow the end user to update the vehicle type
on the claim or to add additional vehicles to
the claim. These icons are:
• Add Different Vehicle - allows the end
user to update Vehicle 01 to the
different vehicle type that was involved
in the loss
Note: For *1 vehicles, a Vehicle
Type field displays indicating the
type of vehicle involved.
oNewly Acquired
oNon Owned
oTemporary Substitute Vehicle
• Add Claimant Vehicle – allows the
end user to add Claimant vehicles to
the claim
Vehicle Icons
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
End users have the ability to Add An Insured
Trailer.
To add, click the Add Insured Trailer icon.
Vehicle Icons
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
To access the Total Loss Settlement Tool and
calculate the valuation of a total loss vehicle,
click the TLST icon.
Total Loss Settlement Tool
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
When the TLST button has been selected, the
Total Loss Details page displays. To put into
edit mode, click the Edit button at the bottom
of the page.
Verify the correct Titling State/Province
information displays.
Select the appropriate vehicle type from the
Vehicle Salvage Type dropdown menu.
Check the NMVTIS Qualification checkbox if
a vehicle qualifies. The NMVTIS Qualification
checkbox is only enabled when a vehicle is
NMVTIS Eligible. If the vehicle is not qualified
the NMVTIS Qualification checkbox is hidden.
Total Loss Details
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Scroll down to continue filling out the Total
Loss Details page.
The vehicle Valuation amount will be
populated from the Vehicle Evaluation that is
received into the file. The vehicle Damage
Estimate will be populated with the gross
estimate on the estimate.
Click the Save & Exit button to navigate away
from the Total Loss Details page if the vehicle
is repairable. Click the Save & Continue
button to complete the Total Loss Settlement
figures.
Note: The Total Loss Details page is editable
if additional information is received.
Total Loss Details
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Total Loss Settlement Tool page displays.
The tool contains two tabs:
• Valuation
• Add/Deduct From Valuation
The Valuation tab displays the Tax, Fees,
Misc. and Lien/Leaseholder information. The
taxes will be auto-populated when the Vehicle
Evaluation is received. The fees will be
automated in select jurisdictions, with
additional jurisdictions being automated when
available. The end user will have the
capability to manually update these fields as
well.
Complete all relevant and required fields and
navigate to the Add/Deduct from Valuation tab
to complete the Total Loss Settlement Tool.
Total Loss Settlement Tool –
Valuation
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Add/Deduct From Valuation tab
information displays. This tab allows the end
user to type the Amount and Description for
an Addition or Deduction for a Valuation
Record.
When all fields are updated, click the Save
button.
Note: There is no limit to the Add/Deduct
record.
Click Here to view the State Specific Tab.
Total Loss Settlement Tool –
Add/Deduct from Valuation
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Depending on the Titling State of the Vehicle
additional information may be required for the
Total Loss Settlement Tool.
Click the Edit button to place the page into
edit mode. Complete required fields and click
the Save button.
Total Loss Settlement Tool –
State Specific
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
When all information is saved in the Total
Loss Settlement Tool, the Total Loss
Summary page displays.
The end user can select whether the vehicle
is Owner Retained or Not by selecting the
appropriate radio button.
Information in the top section is calculated
from the data the end user entered in the
TLST.
Scroll down to continue reviewing the Total
Loss Summary page.
Total Loss Summary
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Information regarding the vehicle is pulled
from the TLST.
If the end user needs to add a task, click the
Add Task icon to add a hardcoded task.
Total Loss Summary
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Add Hardcoded Task page displays. Click
the Select button on the Performer line to
select the appropriate task performer.
The Task Name and Task Description are
editable fields.
Add Hardcoded Task
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Select the performer and click the Continue
button.
Add Hardcoded Task – Select
Performer
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Review the task and click the Save and
Close button to save the task.
Add Hardcoded Task
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
When all information is saved in the Total
Loss Settlement Tool the Total Loss Summary
page displays.
On the Total Loss Summary page, verify all
fields are correct and click the Edit button to
perform updates or the Back button to return
to the Vehicle page.
To delete the information typed in the Total
Loss Settlement Tool click the Delete button.
Total Loss Summary
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
A prompt displays confirming if the end user
wishes to delete the TLST record. Click Yes
to delete or No to cancel.
Note: Clicking the delete button and
accepting the delete prompt deletes all
information entered in the Total Loss
Settlement Tool and navigate the end user
back to the Vehicle page.
Total Loss Summary
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
When the Total Loss Summary is updated and
the task is created the Task displays on the
Task Search Results page.
Click the Task Name hyperlink to navigate to
the Total Loss Summary page.
TLST Task
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Click the Back button to return to the Task
Search Results page.
TLST Task
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
End users have the ability to add Additional
Salvage.
To add, click the Additional Salvage icon.
Additional Salvage
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The NMVTIS Reporting button is enabled
when the following specific requirements
are met:
• Potential Total Loss is set to Yes
• VIN and Make exist for the reported
vehicle
• Valid Year exists for the reported
vehicle
Note: The Report Date must meet the
following requirements:
• Occurs after March 1, 2009
• Cannot be before the Date of Loss
• Cannot be in the future
To submit a NMVTIS report, click the
NMVTIS Reporting button.
NMVTIS Reporting
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The NMVTIS Reporting page displays with
the following fields:
• VIN
• The titled owner when the vehicle is
designated a total loss
• The titled owner at the time the
report is filed
• The date of the first total loss
payment or the date when the
vehicle was designated a total loss if
no payment was made
Note: The VIN field is non-editable on the
NMVTIS Reporting page. VIN number
updates can only be completed on the
Vehicle Details page.
Update the appropriate information and
click the Send button.
NMVTIS Reporting
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The NMVTIS report is sent and a message
appears, “R1574: NMVTIS Report Sent.”
Additionally, a system generated File Note
is created.
To view all NMVTIS Reporting File Notes,
click the View NMVTIS Reporting File
Notes icon.
The NMVTIS Sent On field displays the
date that the NMVTIS report was sent on.
The ISO Received field displays the date
that the NMVTIS information was received.
If the report was not received then this field
is left blank.
NMVTIS Reporting
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
If a NMVTIS report is sent, the NMVTIS
Reporting page displays in view mode.
To update the associated information,
click the Update button.
NMVTIS Reporting
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
To view a vehicle while in Participant
View, click the Involved Vehicles
hyperlink.
If there is only one involved vehicle on the
claim (01), that Vehicle page displays.
If there is more than one vehicle on the
claim, the Involved Vehicles page
displays.
View Involved Vehicle
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
The Involved Vehicles page lists all of the
involved vehicles on the claim. Click the
radio button of the vehicle that needs to be
viewed.
To view the vehicle details, click the
Continue button to display the Vehicle
page for the selected vehicle.
View Involved Vehicle
Vehicle Tabs Overview
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
To update the Vehicle Salvage, click the
Vehicle Salvage tab.
View Salvage Information
Auto Salvage
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
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The Vehicle 01 - Vehicle Salvage page
displays.
To update this page click the Edit button.
Add Salvage Information
Auto Salvage
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Add Salvage Information
Auto Salvage
Salvage Vendor: Update with the appropriate Salvage
Vendor from the drop down menu (will auto-populate if
valid vehicle location exists).
Vehicle Moved: System updates this field to Yes when
the salvage assignment is successful.
Salvage Status: System updates this field with the
vendor’s unique stock number.
Stock Number: System updates this field with the
vendor’s unique stock number.
Assign Date: System updates this field to the current
date when the assignment is successful
State Farm Release Date: Update with the date the
vehicle was released by the customer to be picked up (if
no selection is made this field will default to the current
date).
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Add Salvage Information
Auto Salvage
• Charges ($): Input any charges incurred prior to the
vendor acquiring the vehicle.
• Teardown ($): This field will be completed by the
estimator if teardown is approved.
• Keys with Vehicle: Update this field to indicate if
the keys are with the vehicle.
• Keys: Update this field with a reason the keys are
not with the vehicle. Required if the Keys With
Vehicle is No
• Vendor Instructions: Add any instructions for the
vendor.
• Comments: Add any applicable comments.
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Add Salvage Information
Auto Salvage
Once all applicable fields have been updated, click the
Assign to Vendor button to create a new salvage
assignment to the vendor selected in the Salvage Vendor
drop-down field.
A prompt will display to verify the sending of the
assignment. Click Yes to verify.
Note: The vendor’s response will include the stock
number and salvage yard assigned to the vehicle. This
information will auto-populate in ECS.
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Add Salvage Information
Auto Salvage
Only when the user is not able to successfully complete
the assignment using the Assign to Vendor button in
ECS should they revert to the manual assignment
workflow.
Note: Manual Assignments should be rare and users
should do so at the direction of management.
The user would create a new assignment on the salvage
vendors website, click the Manual Assignment button,
then the Stock Number, Vehicle Moved and Assign Date
fields will be editable so the user can record this
information.
Once finished recording the above information the user
would click Save
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
To access the salvage details click the
Salvage button
Note: You can also access the Salvage Details
tab by clicking Salvage Tool on the Vehicle
quick launch on the claim tree
Edit Salvage Information
Auto Salvage
FOR INTERNAL STATE FARM USE ONLYContains information that may not be disclosed outside
State Farm without authorization.
Once you have completed this course, please notify your manager to
receive course credit.
You may now exit the course.