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Drop Off & Organizing

Three Bags Full Premier Consignor Training

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Responsibilities:

1) Customer Service2) Inspecting3) Organizing4) Security

Customer Service:YOU are one of the first “face-to-face”

experiences a consignor will encounter!

1. Be courteous, polite and professional at all times.

2. Politely and calmly follow and communicate guidelines

3. Be helpful and energetic!

YOU are the face of Three Bags Full. We never know what kind of day a consignor has had prior to arriving. Be kind & courteous. Help them to

have a great experience!

Inspecting:To maintain a high-quality event, standards need to be met. It is important to adequately and thoroughly inspect items without being condescending. Many moms feel horrible if a stain is found; help them to understand the lighting is different and it happens to all of us. Customer Service is important!

1. Read the “Items Accepted” which is taped to the table. • KNOW what you are to inspect• Know what we do NOT accept.

2. Be thorough and accurate3. Be polite and professional4. Always ask a TEAM LEAD or SALE ASSISTANT if you are

unsure.

General Guidelines:

Clothing Inspection:1. Count the infants, maternity, junior and adult clothing.

• One hand length is approximately 10 hangers• Know what is acceptable based on the “Items Accepted”

document• If the consignor has too many, ask them to “pick their best”• Common Sense Rule: If they are slightly over the quantity limit,

but they are great condition & priced right, accept them.2. Inspect for Condition:

• Look for stains, holes, tears, ripped knees, excessive pilling• Is it out-dated?• Especially look at the neck area of infant clothing for spit up

stains• Especially look at the knees and seat of jeans for excessive wear• Ask yourself: Will this sell at that price? If you’re not sure, ask a

Team Lead or Sale Assistant.3. Inspect for Brands:

• Maternity, Teen & Adult Clothing: check the “Items Accepted” for acceptable brands.

• Additional brands are okay, if they are of similar quality.Remember: NO CLOTHING IN BAGS! They can hang items & bring them back at presale.

Toy & Accessory Inspection:

1. Electronic Toys MUST turn on.2. Everything should be clean & neat, free of dirt and animal hair.3. Toys in bags should be taped closed (if not, consignor fixes)4. Games:

• Look inside the box. Is it arranged neatly? Does it appear to have all pieces? If so, consignor can tape box closed. If not, consignor is to bag up the pieces, counting to ensure all are present.

5. DVD’s:• Open the case and inspect the title & the back of the DVD.• Consignor tapes closed if passes inspection

6. Shoes:• No visible dirt, scuffs, missing laces, excessive wear. • Some just need wiped off with wet wipes or magic eraser

(provided)7. Toys with pieces:

• Make sure bags are taped closed; misc. parts are taped adequately to the main piece

Baby Equipment & Large Toy Inspection

1. It is illegal to sell anything recalled. The only way to determine if something is recalled is to check serial numbers, etc. NOT by “looking” at the item. Use www.wemakeitsafer.com if you have a question and ask a Sale Assistant

2. NO “old” or “out dated” baby equipment (vintage)3. Must be clean, neat, free of dirt and animal hair.

• Wet wipes and other cleaning products are available for touch-ups

4. Electronic items must turn on5. CONSIGNOR COMPLETES ALL CLAIM TICKETS6. CONSIGNOR ATTACHES ALL CLAIM TICKETS TO THEIR

ITEMS

Sanitization Tags1. Anything with fiber fill needs sanitized.2. We sanitize all items after drop off concludes3. All items needing sanitized need a RED SANITIZATION TAG

attached.4. STAPLE the RED SANITIZATION TAG to the back of the Claim

Ticket or white barcode tag.

What needs sanitized?

1. Strollers, exer-saucers, baby swings, high-chairs, play pens

2. Stuffed toys3. Changing mats inside diaper bags4. Bicycle seats5. Backpacks with fiberfill

Clothing does NOT need sanitized: costumes, slippers, etc.

Claim Tickets

1. “Exer-saucer sized” items and large ONLY need a Claim Ticket. 2. If it will fit in a blue shopping bag, do NOT use a Claim Ticket3. Examples of items that do NOT need a Claim Ticket:

• Ride-on toys, push-toys, small chairs, etc.4. Examples of items that DO need a Claim Ticket:

• Strollers, outside play toys, wagons, picnic tables, infant swings, hi-chairs, baby gates, etc.

Completing a Claim Ticket:Consignor completes & attaches!

Staple Tag Here:

Write Consignor number, price, item number, description and indicate if discounted on the top portion of the Claim Ticket.

Write description and item number here:

Attaching a Claim Ticket

Use a RED Zip Tie to attach a Claim Ticket to the item.

STROLLERS: Put claim Ticket on the handle!!!

STAPLE the “red commerce sanitization tag” to the BACK of the Claim Ticket if the item has fiber fill

Organizing1. You will be in charge of a “department”2. Your role is to keep your department organized, neat &

picked up3. Group “like” things together4. Anything that will fit on metal shelving needs to be placed on

metal shelving.5. Goal: We never want the sales floor to look “picked over”

therefore don’t leave big gaps on shelves, etc. • It is better to have an empty shelf than a shelf with just a

few items.6. We also do not want items stacked on top of one another or

books falling off shelves. Spread out as much as you can but using the space wisely.

SecurityIt is of the utmost importance that we maintain a safe and secure environment, not only for people but for items for sale.

1. NOTHING goes home with a consignor during drop-off except for their own personal items that were not accepted.

2. NOTHING gets “stashed for later”3. ALL procedures need followed to secure items4. NO parking lot sales, whether inside or outside the building5. If you suspect a problem, contact a Sale Assistant immediately.

Remember!Arrive a few minutes early to learn your position.

Sign-in and sign-out so your shift will count!

Wear a 3BF t-shirt & name tag or 3BF apron (provided)

READ the “Items Accepted” to refresh your memory.

UNDERSTAND the specific role you are assigned. Ask if you have questions.

Your own personal drop-off time is not during your shift, when you are assigned to helping others. Common Sense Rule applies: bring your things; if we aren’t busy we can try to work you in. If it works out, great. If not, you still have your original schedule! THANK YOU for helping out during Sale Week!

ASK if you have any questions!