From Analogue to DigitalFrom operator to service provider

Johan Balijon, head of Global Services,

Orange Business Services Russia & CIS

the world is changing

socialcloudinformationmobile

digital

Digital transformation in action

Business TransformationFactors changing Business

?

Customer demands and preferences change New Technology Competitive landscape changes

Leads to new and more complex customer requirements

Connectivity remains important as the basis, customer service requirements have a much wider scope

Retail: Need to provide a digital experience in the store – wifi, security, mobile mobile devices, applications

Healthcare: monitor devices and patients remotely – security, M2M, storage, Iaas, Saas

Research & Development: need for scalable analysis platform with very fast provisioning - highly flexible Iaas, security, connectivity

Manufacturing: need for fully integrated communication & collaboration: UC Paas, connectivity, managed mobile devices, contact center Paas

On top off the individual services: end-to-end integration & management has become critical

How did we respond

Service Provider– Provide diverse services on top of a well established common

infrastructure centred around Xaas

– Be able to integrate and offer an end-to-end solution and experience

Have a clear vision and strategy on Digital Transformation

Create an eco-system of services that complement each other and integrate:

– Functionality

– Provisioning

– Management

The total result must be more than the sum of the components

каждый сервис как инструмент достижения целиCollecting the parts is one thing

thank you