GUJARATe-Delivery of Services

“To facilitate inclusive growth for all byproviding services to the citizens at theirdoor step in an easy, effective, efficient andtransparent manner.”

Vision Statement

Provide better services to Citizens of GujaratProvide easy access to the informationEliminate discretionary human interfaceReduce files, process data and make thedecision making processes fasterRaise resources for the government

Objectives of e-Governance

Service delivery is presently in DepartmentCentric & De-centralized fashion.

Decentralized ways include:City Civic Centre - Successfully running in 4Municipal CorporationsJan Sewa Kendra - Successfully running in all thecollector officeE-Gram (CSCs) – Successfully running in 13695villagesWeb Portal – Gujarat State Portal, DepartmentalWebsites, etc.

Service Delivery Mechanisms

Services offered via these channels

City Civic Centre Jan Sewa Kendra eGram Web Portals

Death/Birth/Marriage Certificate

Over 97 services under following categories-•Tatkal (covers 20% of the services)•One Day Governance Services (covers 40% of the services)•Non One Day Governance Services (rest of the 40 % services)

Record of Rights Services by various govt. websites include:•Information about the departments•Forms in PDF format•Applications like ITI admission, Employment exchange registration, grievance redressal

Property & Other Tax

Forms for various applications

Solid WasteManagement

Certificates/Licenses

Town planning &Building Plans

Public Grievances

Others

Coverage of Service Delivery Channels

Availability of Backend in the identified 50 services to be made available via State Portal (www.portal.gujarat.gov.in)

Service Delivery Location wise categorization of identified services for State Portal (www.portal.gujarat.gov.in)

Figures indicate number of services

Some Services have multiple

Delivery locations

Electronic Databases available with Gujarat

Data Bases Services Beneficiaries

1.Land Records

(All 225 Talukas)

Occupancy certificates, Mutation Farmers/ land

owners

2.Ration cards

(All 225 Talukas)

Addition/deletion of names, new

cards, change in address etc.

Entire

Population

3.BPL list

(All 225 Talukas)

Useful for Govt. scheme benefits BPL

4.Electoral roll

(whole state)

Useful as Citizen ID; elector(s)

name addition/deletion

Entire

Population

5.Education Board

(10 yrs data)

Education certificates for 10/12th

Re-examination of answer books

Student

community

6. Soil Health Card

(All 18000 villages)

Decision support for agriculture

e.g. fertilizer inputs, crops

Farmers

Issues/Challenges in providing eServices to the Citizens

1. Business Process Reengineering required in

most of the existing service delivery processes.

2. Services managed through different

departmental portals

3. Non standardization in current Internet Based

Service Delivery Mechanism

4. Non standardization of the Service Application

Forms

5. Training of the ground level officers

6. Capacity building at the Taluka / District level

Plan of Action for next three years

1. Digitization of Information/Records/Database2. Uniform Database and structure across the

Departments.3. Backend integration between various departments

modules and databases.4. Developing Bi-Lingual e-services application5. Integration of State Portal with the Departmental

MMPs.6. Availability of Basic Infrastructure at Rural Level7. Capacity Building of the End-Users8. Encourage One-Day Governance Centers at Rural level

Plan of Action for next three years (contd…)

9. Increase Financial viability of the CSCs10. Acceptance of Digitally signed certificates11. Institutional mechanism for management of e-Service

mechanism12. BPR’s like Changes needed in rules/ administrative

procedures13. implementing mechanism for cross verification

Timelines for e-Enabling services in next one year

Phase – I (By December 2010)

•Making 50 Citizen Centric Services to be made

available online

Phase – II (By December 2011)

•Making 200 Citizen Centric Services to be made

available online

•Develop the Backend databases for the services

•Integration of the Database within line

departments

Thank You

Department Services proposed by Department

Labour & Employment

Department

• Registration at Employment Exchange

• Renewal of registration at Employment Exchange

• ITI Admission Application

Social Justice and

Empowerment

Department

• Issue of ID card to the Disabled / Various Financial

Schemes

• Pension Scheme to Old (Vriddha Sahaya Yojana)

• Caste Certificate (OBC and SC)

• Loan Application for Foreign Study

• Loan Application for Commercial Pilot

• Inter caste Marriage

• Air-Hostess Training – Application form

• Stipends for Advocates

• Sant Surdas Yojana

Women and Child Welfare

Department

• Widow Pension Scheme

• Balika Samrudhi Yojna *

Services to be provided via state portal

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Department Services proposed by Department

Panchayat

Department

• Sardar Awas Yojana

• Allotment of free plot for housing

• Application for Income Certificate

• Application for Birth Certificate

• Application of Death Certificate

• Application for Marriage Certificate

• House Tax Collection

• Water Tax Collection

• Professional Tax Collection

• Application for New Water Connection

Finance Department • Application to Claim Insurance

Education Department • Registration of Students for Standard Xth and XIIth

• Announcement & availing Exam Results on the State

Portal

• Re-evaluation of Marks (Standard Xth and XIIth)

• Application to get Duplicate Certificate / Mark sheet

• Online Engineering College Admission

• Application for PTC

• PTC teachers recruitment

• Application for Scholarship Programs (Merit based)

Services to be provided via state portal (contd..)

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Department Services proposed by Department

Home Department • Tenant/Service Registration

• Firecracker License

• Police Band Booking

• Missing report for Person/Mobile/Vehicle

• Public Entertainment Permission

• FIR Status

Services to be provided via state portal (contd..)

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