1

e District Mission Mode Project

Abhishek Singh

Director, Government of India

22nd October 2010

Mission Mode Projects (MMPs)

Integrated (7)

India Portal

NSDG

CSC

e-Courts

EDI

e-Biz

e-Procurement

State (11)

Land Records – 1

Transport

Land Records - NLRMP

Treasuries

Municipalities

Police - CCTNS

e-District

Commercial Taxes

Agriculture

Gram Panchayats

Employment Exchange

Central (9)

Banking

Insurance

Income Tax

Central Excise

MCA 21

Pensions

Passport *

Immigration and Visa*

National ID / UID

e-Office

Gone Live Under Implementation Design & Development Industry

*Initially taken jointly

e District MMP• Electronic delivery of high volume, citizen centric services at the district

level (not covered by any other MMP)

• Services inter alia include Certificates, Pensions, Grievances, Revenue

Court Cases, Ration Card services

• Undertakes Backend Computerization for end to end e-service delivery

• Centralized application & database

• Business Process Re Engineering and Service Levels for each service

• Leverages core NeGP infrastructure of SWAN, SDC, SSDG and CSCs

• eDistrict pilot projects approved in UP (6) and Assam (2) in 2006

• Extended to 33 more districts in 14 States in 2008-10.

3

Status of e District Pilot Projects

• Pilot projects in 41 districts across16 States @ a cost of Rs 126.62 crores

• Mandatory service categories – 6 ; Optional : 4 (Additional)

• E-Services launched in 5 states – UP, Assam, Tamil Nadu, Bihar & West

Bengal

• Expected to be launched in MP, Kerala, Orissa by Oct-10

• Advanced Stage in Maharashtra, Jharkhand, Mizoram, Punjab, Haryana,

Uttarakhand

• AS IS, TO BE study completed and BPR under approval in Rajasthan

• Recently approved in Puducherry

• Baseline study by IIM Ahmedabad done for 17 districts in 5 States

• Impact assessment for eDistrict Pilot Project by IIMA in Dec 094

Issues in Pilot Implementation

• Bihar– Launched in Nalanda & Madhubani

– To be launched in Gaya & Aurangabad

– Issue of Government Orders

• Haryana– To be launched in Rohtak District

– NIC to get application tested with STQC

• Jharkhand - To be launched in Ranchi District

• Orissa - To be launched in Ganjam & Mayurbhanj Districts

• Uttar Pradesh – Services being delivered in all 6 districts

• Uttarakhand – To be launched in Pauri district5

National Rollout Proposal

• Scheme formulated for national roll out at a total cost of Rs 1663.08 Crores

has been appraised by EFC and recommended further initiation

– Scheme formulated after discussions with all stakeholders

– 2 years of implementation and 2 years of support (O&M)

– Focus on Backend Process Re Engineering with defined Service Levels

– ICT enablement of field offices at District, Tehsil and Block level

– Leverages Service Delivery Platform of SWAN, SDC, SSDG & CSC

– Extensive Training and Capacity Building planned at all levels

– Change Management includes Legal Changes and issue of Notifications

– Program Management Units at the Centre, State and District levels6

National Rollout Proposal

• Single solution for a State

• Application and Data to be hosted at the SDC

• Implementation though centrally empanelled implementing agencies

• 5 service categories common across States

• States have option to choose additional 5 Service Categories.

• Delivery of Services as per defined Service Levels

• PPP based revenue model for O&M, after 2 years

• DIT responsible for detailed implementation strategy and guidelines

• Implementation by States/ UTs across 640 Districts

National Rollout Proposal• Strategy for faster implementation

– Common optional services and service levels to be identified

– Applications developed under Pilots to be leveraged

– STQC testing of developed applications

– Empanelment of Consultants and System Integrators centrally

• Sharing of Best Practices from Pilot to all Non Pilot States

• Digitisation of legacy data on priority basis

• Focus on Capacity Building, Training, Change Management

Benefits from the Project

• Citizens can access services at doorsteps (CSCs) in an integrated manner

• Responsive, Transparent and Accountable Service Delivery

• Cost savings for citizens on account of

– Less number of Trips

– Less Waiting Time

– Can track status of applications

– Savings of upto Rs 100 per txn (based on IIM’A Impact Assessment’08)

– Total economic benefits anticipated ~ Rs 1200 Cr per year

• Modernization and Automation of District Administration

• Empowerment of Citizens

Thank You

abhishek@gov.in

Program Management • Program Management Unit at Central level

– 8 Resources at DIT

– 20 Anchors for States

– 24 e District Champions

• Programme Management Unit at State level

– 76 Resources assigned on the basis of category of state

• Programme Management Unit at District level

– 600 ( one programme manager for each district)

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Details of Pilots 1/4State Districts Sanctioned Consultant Amount in

Lakhs

UP Rae Bareli, Sitapur, Gorakhpur, Sultanpur, Gautam Budh Nagar & Ghaziabad

March 2006 PwC, 3infotech. Wipro

1891.4

Assam Goalpara & Sonitpur July 2006 Wipro 656.3

Tamilnadu Ariyalur, Coimbatore

Krishnagiri, Perambalur,

Tiruvarur & Nilgiri

Feb 2008,

August 2010

Wipro 1284.47 + 191.13 =. 1475.60

Bihar Aurangabad, Nalanda, Madhubani and Gaya

Feb 2008 and Aug 2009

IL&FS 1147.74 + 274.32= 1422.06

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Details of Pilots 2/4State Districts Sanctioned Consultant Amount in

Lakhs

MP Indore & Sagar

Gwalior Guna & Shivpuri

March 2008

May 2008

Wipro 577.00 + 1042.50 =1619.5

Punjab Kapurthala & Nawanshahr

March 2008 Wipro 600.11

Kerala Kannur & Palakkad March 2008 Wipro 599.01

West Bengal

Bankura & Jalpaiguri March 2008 PwC 579.44

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Details of Pilots 3/4State Districts Sanctioned Consultant Amount in

Lakhs

Haryana Rohtak March 2008 3i Infotech

331.65

Jharkhand Ranchi March 2008 PwC 319.69

Maharashtra Nagpur, Latur & Pune March 2008 PwC 1022.42

Uttrakhand Pauri March 2008 PwC 279. 04

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Details of Pilots 4/4State Districts Sanctioned Consultant Amount in

Lakhs

Orissa Ganjan, Mayurbhanj March 2008 Wipro 323.87 + 291.92

= 615.8

Mizoram Aizwal March 2008 Wipro 315.88

Rajasthan Ajmer, Jodhpur March 2010 PwC 642.41

Puducherry Puducherry September 2010

PwC 290.54

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Mandatory-Core Services Issue of Certificates: Domicile ,Nationality, Caste, Marriage, Income, Employment ,

Birth/Death, Solvency, Legal heir, Disability, Relationship, Non cream layer, Inner Line (NER), etc

14 pilot states have incorporated issue of certificates under eDistricts.. Social Welfare/Pensions – Enrollment and disbursal of benefits under various Social

Welfare Schemes, Pensions (Old age, Widow, Handicap, Destitute)12 pilot states have incorporated SW/Pension under e Districts Revenue Court Services – Issue of notices, Case listing, Case adjournment and Stay

orders, Status and issue of execution of orders: Information, tracking, and filing of miscellaneous applications.

13 pilot states have incorporated Revenue Court services under e Districts Government dues and recovery as part of Land Revenue – Issue of notices, Record

of payments of RC, Tracking of default loan and also government dues, collection of taxes and Updation of treasury receipts etc

.12 pilot states have incorporated Government due and recovery services under e Districts Ration Card services – Ration cards ; Issue of new, modification/surrender/duplicate

of old card, etc.10 pilot states have incorporated ration card services under e Districts RTI services including redressal of Grievances – Application, tracking, monitoring,

redressal, appeals etc. related to all departments - Education, Electricity, Drinking Water, Panchayats, Health, Police, Revenue, Road, Treasury, Social Welfare, Irrigation, Woman & Child, Public Distribution System, Transport, Disaster Relief.

14 pilot states have incorporated RTI/Grievances services under e Districts Back

Non core services under pilotPilot scheme across 14 states include 13 types of such services, which include

1. Licensing, 2. Utility Bills, 3. Marriage Registration, 4. Agriculture (Information about soil testing, crop insurance), 5. Police (Information about missing/dead person, Tracking of FIR), 6. Passport (filing and tracking of application), 7. Education (admit cards, mark sheet, results , etc),8. Disaster Management(disbursement ) ,9. Employment (Exchange Registration,10. PMeGP, 11. Election (ID cards service), 12. Consumer Court ( most services like revenue courts) 13. Health ( various information like location of primary health centers, etc)

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Baseline study by IIM Ahmedabad

• The selection of core services proposed to be delivered under the e-

District program is justified

• More than 70 percent of the respondents in each state had applied

for Certificates

• The design of computerized systems needs to carefully consider the

value of every step and every signature

• User participation in the design of the delivery system, prior to its

implementation, is extremely important

• Redesign of forms needs to be one of the key areas of process

reforms

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Impact Assessment by IIM Ahmedabad

• Carried out in Sultanpur and Ghaziabad of Uttar Pradesh in Dec, 09

• Interviews with Government officials, citizens and other stakeholders

at District, Tehsil and Village level

• Transaction volumes have gone up after computerization

• Computerized e District system preferred by citizens

• Electronic systems must totally phase out manual systems

• Rollout of CSCs is critical to enable citizens to access e services

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Transactions Volume August 2010

Back

Stakeholder Consultation• One Day Workshop with Collectors on 21 Jan 09 at DIT

• NeGP Round Table on 30 Jul 09 at Manesar

• Citizen feedback for services taken through outreach exercise

in 3000 villages

• Conference of ICT Ministers on 27 Oct 09 at Vigyan Bhawan

• Session with Industry and NIC on 22 Jan 10 at DIT

• National eGov Conference on 19 Feb 10 at Jaipur

• Visit of DIT officials to E Districts in Jan & Feb 2010

• Visit of Planning Commission to UP E Districts in Jun 2010

• Review of the e District strategy by Apex Committee Jul, 1021Back

Comparison of ‘As Is Process’ and ‘To Be Process’

Duration DurationTo Be ProcessAs Is Process

1-2 Days

Applicant submits the application to the

government office at Tehsil/District Office

with required supporting documents. The

application form is available with the

private vendors located outside office

premises.

Start

End

The application is forwarded manually to

the signing authority after making an entry

in inward register.

3-5 Days

The officer marks the application for

physical verification by Lekhpal

Lekhpal gets the information by hand,

conducts the physical verification and

submits the report to officer.

Officer checks the report and approves/

rejects the application with remarks.

Applicant comes to the office where

application was submitted and gets the

service/certificate.

1-3 days

2-3 days

3-5 Days

1-2 Days

Lekhpal visits the nearest common

lab twice a week to collect the

applications and conducts the

physical verifcation.

End

The application is electronically

forwarded to the signing authority

for necessary action.

Applicant visits the CSC and receives

the certificate/service.

The officer checks the application

online if the entry is not found in

database , marks it electronically to

Lekhpal for physical verification. A

SMS alert is sent to Lekhpal

Verification report is sent to Officer

online. Officer accepts/rejects the

application using digital signature.

An SMS alert is sent to applicant.

Applicant submits the application form

to the nearest CSC. Standard forms

are available with the operator.

Applicant gets an receipt with

expected date of delivery.

Start

Instantaneous

2-3 days

3-4 days

2-3 days

Instantaneous

Instantaneous

• Can take 2-4 weeks in normal

situations

• Less accountability

• Inadequate mechanism to

keep track of service levels

• Can take 1-2 weeks in normal

situations

• Accountability through

• Automated SLA tracking to

keep track of service levels