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Expanding horizons: Information professionals in the

digital world

Angela Abell, TFPL

QUT, Brisbane

February 2007

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www.tfpl.com

Skills toolkit for knowledge and information specialists

Knowledge and information specialists competency dictionary

CKO Summit public sector / private sector – Executive reports

Who’s managing information? Information responsibilities in the digital world.

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Eg UK

1877 Library Association (charter 1898) 1924 ASLIB 1958 Institute of Information Scientists 2002 CILIP = LA + IIS 1957 British Computer Society 1983 Records Management Society 199?? E-skills UK (Sector skills council)

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Information landscape development

Epoch of specialists

Epochof more

specialists

Epoch of interlinkingspecialists

Epoch of blurred

disciplines

Digital World

Who is an IP?

KM Integration

ConvergenceCollection mgt

Info scientists,RM

Librarians and archivist

CommunicationsCorp publishing

Whole organisation

HROD, BPRBusiness UnitsStrategy

IT, IM

Systems Market ResearchLib automation

Data processing

Content integratorsSocial Computing

New productsEveryone a publisher?

Web publishingElectronic publishing

Online

databasesPublishers and library suppliers

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History – TFPL roles research

Recruitment, consultancy, training 1998LIC KM Skills

skills and competencies

2001isNTO – Scenario planning 2002Skills Tool Kit 2004Competency dictionary 2006e-information roles

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Skills for the knowledge economy

KM – a management fad? Skills and competencies?

•People•ICT•Process•Content

•Background eduction•IM Skills•KM Skills•Generic skills

New roles – new peopleMulti-discipline teams

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Information and knowledge exploitation

team

Client facing business units

Functions Strategy & Policy

Roles for information professionals?

The Info-Structure

Team:Standards

Systems (IT)ArchitectureAcquisition

Direct customers

Partners /Joint ventures

Suppliers

Regulators

Indirect customers

Government Professional organisations,

interest groups, etc.

isnto Scenarios for the knowledge economy 2001

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Skills Tool Kit for K & I M Specialists

Interpersonal Skills Leadership and Management Skills Business Skills Knowledge Management Information Management ICT

www.tfpl.com

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Competency dictionary for knowledge and information professionals

KIM competencies Value of KIM Strategic planning Embedding IM/KM Collaborative working KIM processes, tools and

standards KIM architectures KIM services KIM impact

Leadership and management Vision Ideas Change management Interpersonal skills Team building Developing people Influencing Inspiration Communication Leadership Continuous improvement Securing resources

4 levels: Strategic leader; tem leader; team member; all

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Strategic and

operational management

Information and knowledge

management specialists

Information and knowledge intensive roles

All employees

Information skills requirements

Base lineinformation

skills

Advancedinformation

skills

SpecialistIM

skills

Informationawareness

Knowledge Management behaviours

SpecialistKM skills

KM aware

behaviours

CILIP in the knowledge economy 2001

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Everyone has a role in KM

Knowledge conscious leaders

Knowledge workers

Knowledge facilitators

K specialists – core teams

K strategists

Stakeholders: customers, partners, funders, regulators ...

Skills for knowledge working BSI 2005

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TFPL e-information roles project

Definition of ‘e-information role’ – any role of which 50% is

concerned with IM or KM.

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Research

Literature search, input from TFPL networks, job vacancies analysis, group interviews and brain storming, electronic questionnaire (selected population), one to one interviews and focus groups

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Findings

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Expanding horizons Variety in career opportunities Areas of expertise in demand

Information architecture Content management Teaching/training in support of learning

All-rounders in the corporate sector Currently more opportunities in public sector? Particular skills combinations in demand

For example, Project Management and understanding of electronic publishing

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The future Technology - the strongest driver Realising career opportunities requires

ability to adapt and re-skill Multi-disciplinary teams

knowledge and information expertise ICT understanding and skills excellent project and change management

skills process design and business skills facilitation and negotiation skills

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Information professionals in the e-information landscape will …

Understand, engage with, and feel driven by the business imperatives of the organisation

Keep abreast of technological and organisational developments

Understand the mix of skills and expertise that contributes to IM capability

Have a solid foundation of core information management skills

Have a real understanding of, and be able to articulate, the value that these bring to their organisation and to the daily work of their colleagues

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Attention to (K)IM (UK drivers) Driven by

Expectations – clients and staff Organisational models and productivity Explosion of information Technology

Public sector Government strategy Connection and collaboration Customer focus

Private sector Globalisation Risk mitigation Competitive markets

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Information challenges - examples

Related to

Technology and technical infrastructures, e.g. integrating social software into common work practices

Content, e.g. information governance, accountability

Business driver alignment: enhanced service provision/revenue

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Expanding horizons

“Convergence of information sharing, security, assurance, risk management and corporate governance functions will lead to new roles/responsibilities for IM, KM and ICT programme/project managers.”

E-information roles project participant

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Information responsibilities framework

Identification of opportunities

Clarity for employers

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Other relevant frameworks

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Skills for the Information Age (SFIA)

For ICT professionals; 3rd version Developed by e-skills UK and British Computer Society Categories

Strategy and Planning Includes information strategy management

Development Includes content creation

Business Change Service Provision Procurement and management support Ancillary skills

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CILIP Body of Professional Knowledge

Application environment

Ethical framework legal dimension information policy information

governance Communication

perspective

Generic and transferable skills

computer and information literacy

Interpersonal skills\management skills\marketing\training and mentoring

research methods

Core schema

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Core Schema

KnowledgeConceptual structures

Documentation

Information

Collection / info resource

User / clientRecording / publishing

Operations on content

Curation / info resource

management

Info service provision

Info need / user behaviour

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IM Group

Henley Management CollegeYell

The Metropolitan PoliceThe British Computer Society

(CILIP)

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Definition of the scope of IM

The overall management of information as a fundamental business resource to ensure that the information needs of the business are met.

Encompasses development and promotion of the strategy and policies covering the design of information structures and taxonomies, the setting of policies for the sourcing and maintenance of the data content, the management and storage of electronic content and the analysis of information structure (including logical analysis of data and metadata).

Includes overall responsibility for compliance with regulations, standards and codes of good practice relating to information and documentation records management, information assurance and data protection.

Source: SFIA 3 - IRMG

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Metropolitan Police Service Background

48,000 staff

37,000 police officers

Role in Criminal Justice System

300,000 People

200,000 in Police Service

5 Million recorded crimes per year

2 Million Arrests per year

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Information diversity

Case FileCase File

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Information Drivers

Records Management Best Value Review,

Data Protection Act

Freedom of Information Act 2000

Modernising Government agenda.

Information Security (ISO 17799)

National Intelligence Model (NIM)

Bichard, Climbie, Every Child Matters, The Children’s Bill

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MPS Information Principles

Trusted

AccessibleUsable

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Yell’s Background

Leading International Directories Business Recently acquired Spanish YP

Producer of the Yellow Pages Classified directory And Yell.com, Business Pages and 118247

Floated in 2003 To be the Best information bridge between

buyers and sellers

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The operation

UK operation:•1million Adverts•28 million published directories•100 million uses per month•500,000 paying customers•3 times winner of best 118 service

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Information Management

Customer & Reference data Data Processing

Customer transactions – orders, invoices

Document and Content Management Adverts Web pages & Key words

Integrating customer information and content Intelligence

Customer behaviour Advert performance

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DataProcessing

DocumentManagement

BusinessIntelligence

KnowledgeManagement

Structured Unstructured

Control

Exploitation

InformationQuality

Based on: Dr Sharm Manwani, Henley Management College and IMP

IM Group model

CILIPBCS

Analysts HR

New profession?

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Frameworks, standards, professional body of knowledge

CILIP Body of Professional Knowledge Special Library Association Competencies IM Proposed Framework TFPL Framework UK Nation Occupational Standards for Library,

Archives and Museums Knowledge Management Standards, - Australia, EU,

Britain Health Informatics SFIA IM Frameworks – Australia, Canada, US What else?

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Questions

How to get people to share/ collaborate Graham

Is there a new profession? Alison

Would a generic framework be useful? Claudia

New/different skills etc of sectors? Leanne

How to promote the profession? Chris

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Your input please …..

Is a generic Framework useful? Different ones for sectors, interests or countries?

Do we have a potential model? From the ones we have seen – or others?

Can we populate it? Do we need a new profession?

who should it include? Education, training, personal development?

Who?

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Thank you

angela.abell@tfpl.com

TFPL Ltd, 160 Queen Victoria Street, London, EC4V 4BF

Tel: +44 207 332 6000

Mobile: 07787 124 025

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Information strategy Strategic planning Business and operational planning Process design People & team development

Enterprise information architecture Information systems development and

management Configure/constitute and describe Collection/ repository management Content management Data management Presentation

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Information governance Information risk analysis Information security Curation and disposal Compliance with legislation, regulation and

standards

Content creation and acquisition Writing and editing Records creation and collection Knowledge management Supporting virtual and collaborative working Sourcing internal information Acquisition / procurement (external information)

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Communication and publication Publishing channels Communication channels Information packaging and repurposing Business development / marketing

Information exploitation and use Competitive intelligence Decision support User support Client/product support E-business support E-learning support Search /research Analysis and informatics

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Expanding horizons Variety in career opportunities Areas of expertise in demand

Information architecture Content management Teaching/training in support of learning

All-rounders in the corporate sector Currently more opportunities in public sector? Particular skills combinations in demand

For example, Project Management and understanding of electronic publishing

© tfpl 2005

The future Technology - the strongest driver Realising career opportunities requires

ability to adapt and re-skill Multi-disciplinary teams

knowledge and information expertise ICT understanding and skills excellent project and change management

skills process design and business skills facilitation and negotiation skills

© tfpl 2005

Information professionals in the e-information landscape will …

Understand, engage with, and feel driven by the business imperatives of the organisation

Keep abreast of technological and organisational developments

Understand the mix of skills and expertise that contributes to IM capability

Have a solid foundation of core information management skills

Have a real understanding of, and be able to articulate, the value that these bring to their organisation and to the daily work of their colleagues

© tfpl 2005

© tfpl 2005

Information and knowledge exploitation

team

Client facing business units

Functions Strategy & Policy

Roles for information professionals?

The Info-Structure

Team:Standards

Systems (IT)ArchitectureAcquisition

Direct customers

Partners /Joint ventures

Suppliers

Regulators

Indirect customers

Government Professional organisations,

interest groups, etc.

isnto Scenarios for the knowledge economy 2001

© tfpl 2005

Core Schema

KnowledgeConceptual structures

Documentation

Information

Collection / info resource

User / clientRecording / publishing

Operations on content

Curation / info resource

management

Info service provision

Info need / user behaviour

© tfpl 2005

Everyone has a role in KM

Knowledge conscious leaders

Knowledge workers

Knowledge facilitators

K specialists – core teams

K strategists

Stakeholders: customers, partners, funders, regulators ...

Skills for knowledge working BSI 2005

© tfpl 2005

DataProcessing

DocumentManagement

BusinessIntelligence

KnowledgeManagement

Structured Unstructured

Control

Exploitation

InformationQuality

Based on: Dr Sharm Manwani, Henley Management College and IMP

IM Group model

CILIPBCS

Analysts HR

New profession?