@ v ictoria u niversity enterprise ecommerce mobile computing

@Victoria UniversityEnterprise eCommerce

Mobile Computing


Contents

Application of Mobile Solutions

Analysts Predictions

Mobile Technology

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4444

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What is Mobile Computing

5555 SAP and Mobile Computing

Implementation6666


Definition of Mobile Computing

What is your definition?

?


Broad Range of Mobile Devices

Productionand

Warehouse

Productionand

Warehouse CustomerRelationshipManagement

CustomerRelationshipManagement

BusinessManagement

BusinessManagement


Integrate Two Different Technologies

Internet technology designed for:

desktop or larger computers

high bandwidth

reliable data networks

Wireless technology has:

less powerful CPU‘s and less memory with small display

less bandwidth

less connection stability

Wired Network

Wireless

Network


Analysts Quotes


More Analysts Quotes

“Gartner analysts have suggested that worldwide value of mobile device initiated consumer transactions alone could reach $1.8 trillion by 2005” (NewMediaAge July 2001)

Companies are mobilizing: The number of mobile workers continues to rise with rapid growth expected over the next two years. (Forrester 2001)


The Mobile Market

Today 2001

2

43

1

®

2003 2005

Worldwide shipment of handheld computers will surpass 5.7 million units, a 47% increase over last year. (Dataquest)

In 1999, more mobile phones will be shipped worldwide than cars and PCs combined. (Gartner)

The number of US subscribers to wireless data services will increase from 3 million in 99 to 36 million in 2003. (Dataquest)

By 2006, more than 1 billion mobile phones will be in use worldwide By contrast, the number of PC-based Internet users will not even exceed the number of mobile phones currently in use worldwide (305 million) before 2002. (Gartner)

By 2005, leading global e-business companies will generate up to 20% of their business through the mobile phone (and other wireless devices) (Gartner)

5


Business Intelligence

Business Information Warehouse: Receive flash reports, access standard data

E-Commerce

B2B Procurement: Load and view catalogs, create and order shopping baskets

Customer Relationship Management

Mobile Sales (for handhelds): Check on the availability of goods, enter orders real-time, track order status

Mobile Service (for handhelds): Call up your next assignment, verify customer‘s contract and warranty

Self-Services

Travel Management:: Book flights, reserve hotelsor cars online - with Amadeus and R/3 HR

Mobile Workplace Solutions


Mobile Workplace

PDA Representation

PDA Representation

Phone Representation

Phone Representation


Examples – Machine to Person


Examples – Person to Machine


Examples – Machine to Machine


Customer Benefits of Mobile Computing

Instant on

Lower error rates (e.g. using barcode readers)

Most mobile devices are task-centric

Ease of use, fun to use

Web access

Low training costs

Lower cost of device/Total cost of ownership (TCO)

Device is regarded as a tool, not as „computer“

Uninterrupted availability of information systems solutions

Works where the user need…

Warehouse, Meetings, Airport, Casinos...


Australian Example

As part of a $3.5 million project to improve response times to scheduled and emergency repairs, the Water Corporation in Western Australia will start implementing a mobile computing system next month.

"Crews can immediately access technical information and complete tasks during their first call, improving efficiency at remote locations, because field workers will have access to Geospatial Information System (GIS) data, truck inventory, and technical and customer information from laptops and handhelds."

Computerworld 2003


Deloitte Phases


Email and SMS (Telstra)

Outstanding success

Telstra network delivers 1 billion SMS messages p.a. including 5.8 million on Christmas Day

360 billion SMS messages p.a. delivered worldwide

Handsets developed specifically to cater for SMS

SMS now a business tool

Chat rooms


Mobile Infrastructure

Backend BusinessProcesses

TechnologyMiddleware

Mobile Business Processes


Mobile and Wireless Technologies


BlueTooth


Mobile Connected PDA


Mobile Messaging


Packet Switched Mobile Networks


Wireless LAN


SAP and Mobile Computing


WAP and Internet Architecture

DataBaseDataBase

SAP ApplicationSAP Application

Wireless GatewayWireless Gateway

Internet Transaction Server / Web Server

Internet Transaction Server / Web Server

HTTP RequestWSP/WTP Request

RFC Request

RFC Answer containing HTML or WML

WML

Bytecode

HTTP Request

HTML


Implementation Stages


Selecting a mobile device...

DataEntry

Browser

DataTransfer

ScreenSize

...

...


Barriers to Mobile Computing

Access speed and transfer rate

Application design

Device limitations

Security

Roaming


Trends – Europe 2003 (Deloittes)

Mobile data + process improvement = ROI

Companies are mistakenly distributing lap tops rather than PDA’s

3G will have limited take up in early stages

SMS will flourish

Mobile phones trials will be used to top up credit and buying goods.

Mobile gaming will make serious money

WAP will resurface due to GPRS networks

Mobile Data volumes will grow sighnificantly

@ v ictoria u niversity enterprise ecommerce mobile computing

Documents

mobile market

number of mobile phones

number of mobile workers

person slide

wireless devices gartner

wireless data services

warehouse production

number of pc