· web viewso what? survey results: february 2013. contents. introduction2. methodology2....

So What? Survey Results: February 2013

Contents

Introduction.................................................................................................................................................2

Methodology............................................................................................................................................... 2

Participation................................................................................................................................................ 3

Headline results........................................................................................................................................... 3

KCLSU results............................................................................................................................................... 4

Student Voice results...................................................................................................................................4

Student Experience results..........................................................................................................................4

Student Officers results............................................................................................................................... 4

The Waterfront results................................................................................................................................ 5

Guy’s Bar results.......................................................................................................................................... 5

Tutu’s Nightclub results...............................................................................................................................5

Kinetic Fitness Club results.......................................................................................................................... 6

King’s Shop results.......................................................................................................................................6

Sports Teams results....................................................................................................................................7

Activity Groups results.................................................................................................................................7

Volunteering Groups results........................................................................................................................7

Advice Service results.................................................................................................................................. 8

Appendix 1: Full results............................................................................................................................... 8

IntroductionThis report contains the results from a satisfaction survey made available to all KCLSU members, namely all King’s College students. We’ll cover headline results overall and then look at each department specifically, considering what the results mean for us in terms of how we work. Full responses to each question can be found in Appendix 1.

Methodology The survey was hosted on the KCLSU website for just over a month between 15 January 2013 and 17 February 2013. Students were made aware of the survey through direct email campaigns and social media posts. Respondents were incentivised with the chance to win an iPad mini, £50 Amazon vouchers and a meal for two in The Waterfront.

Results were collated using Survey Monkey software then analysed and reported upon by our Marketing and Communications team.

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Participation 5.69% response rate (1,385 students). Respondent demographics largely in line with the College population. 87% are in Years 1, 2 or 3 (37.9%, 26.3% and 23.3% respectively). Almost all respondents are studying full-time (95.2%). 74% Undergraduates, with remainder being Postgraduates of which almost a fifth are taught. 69% of respondents are UK students, followed by roughly equal numbers of EU and International

students (15% and 16% respectively). Half of respondents are living in private shared accommodation, a further 19% living at home,

8.6% live on their own in private accommodation and the remainder are in halls. When it comes to campus representation around two fifths are from The Strand (43.2%), a third

from Guy’s (32.3%) almost a fifth from Waterloo (18.2%) with the remainder being from Denmark Hill (4.7%) and St Thomas’ (1.5%).

The highest participating schools were Medicine (21.5%), Arts and Humanities (20.1%), Social Sciences and Public Policy (17.3%) and Biomedical and Health Sciences (13.3%).

For full results see Appendix 1, questions 1 to 8. Headline results

Our students are satisfied with us as a Students’ Union and say we are doing a great job (70.8% of respondents).

We’re considered to be student-led (49%), friendly (37.7%), enthusiastic (35%), communicative (23.9%) and positive (22.5%).

Services that had the most appeal were linked to personal development, namely employment skills and opportunities, activity groups and volunteering. Each service area had around half of respondents state that they were ‘very interested’.

Services with the least appeal were Kinetic Fitness Club, Tutu’s Nightclub and King’s Retail, with around a fifth stating they were ‘not at all interested’.

The majority of respondents do not know how to influence decision making at KCLSU (64.4%) but many do feel their voice is heard (57.5%).

Our Student Officers are considered to be overwhelmingly effective amongst those respondents that are aware of them with 87% saying they were ‘effective’, ‘quite effective’ or ‘extremely effective’.

But there is a lack of awareness in relation to Student Officers with around a third saying they do not know who they are or what they do (34.7%). A further 15.7% were unable to recall an achievement made by a Student Officer.

Our venues all have strong recommendation scores amongst those respondents that had made visits (Waterfront 90.9%, Guy’s Bar 80.7%, Tutu’s 76.9%). Although there is room for improvement in terms of service provision and delivery.

Our sports teams, activity groups and volunteering groups who have had an interaction with us feel well supported (Sports Teams 83.8%, Activity Groups 88.2%, Volunteering Groups 90.2%).

Although not used by many respondents, our Advice Service has very high recommendation score of 93.7%. With knowledgeable/helpful staff being the main reason for recommendation (76.4%).

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KCLSU results

55.9% of respondents were aware that they are KCLSU members, 30.0% were unsure and the remaining 14.1% proactively said they were not members.

The words respondents most associate with KCLSU are: student-led (49.0%), friendly (37.7%), enthusiastic (35.0%), communicative (23.9%) and positive (22.5%).

The words they associate with us least are: perceptive (1.9%), impetuous (2.2%), rational (2.5%), understanding (2.6%) and visionary (2.8%).

53% of respondents are aware that our commercial operations use their profits to fund other KCLSU services, with the remaining 47% being unaware.

Services with the most appeal (very interested): employment opportunities (57.7%), employment skills (50.7%), activity groups (49.2%) and external volunteering opportunities (41.4%).

Services with the least appeal (not at all interested): Tutu’s Nightclub (26%), Kinetic Fitness Club (23.1%) and King’s Retail (19.6%).

Respondents agree that KCLSU is: a key part of the King’s community (89.7%), contributing positively to their King’s experience (87.8%) and holding the College to account on student matters (86.3%).

Respondents were less collective in their view about whether or not their university life would be affected if KCLSU closed tomorrow, with 46.1% disagreeing and 53.8% agreeing.

70.8% of respondents say they are satisfied with us as a Students’ Union. Main reasons for dissatisfaction were: not knowing what we do (14.4%), a perception that we weren’t representing them (7.6%) and not being visible enough (4.1%).

For full results see Appendix 1, questions 9 to 13 and 66 to 67.

Student Voice results

63.1% of respondents want to hear more about the work we do to improve student experience. 64.4% of respondents do not know how to influence our decision making. 57.5% feel that their voice is listened to.

For full results see Appendix 1, questions 14 and 15.

Student Experience results

When asked the one thing that they would want changed about university life the common themes were: make student life more affordable (cheaper food/drink, access to financial support, reduced course fees and free printing/photocopying), increase the sense of community (more social/study spaces, integration between campuses, events) and a more professional approach from KCLSU and College staff (efficient administration, empathy with student issues, better teaching, improved communication).

The top three facilities respondents want to see on their home campus are: food outlets (26.8%), gym space (26.4%) and activity space (22.3%).

The most important issues respondents want to see addressed in relation to the College (selected from a list generated from Rant Week 2012) are: abolish unclear assessment criteria (80.6%), improve quality of academic feedback (85.7%) and review exam timetabling (72.6%).

For full results see Appendix 1, questions 16 to 17 and 20 to 21. Student Officers results

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Student Officers received an 87% effectiveness score amongst those respondents who were aware of them (effective 33.2%, quite effective 32.2%, extremely effective 21.6%).

When known to respondents there is a sense of Student Officer achievement with almost a fifth of respondents saying that the team had made positive things happen (18.5%).

But around a third of respondents didn’t know who the Student Officers are (34.7%) and a further 15.7% were unable to recall an achievement that they had made.

For full results see Appendix 1, question 20.

The Waterfront results

78.7% of respondents have visited The Waterfront Bar. Most visits are infrequent with two fifths only visiting once a term (39.9%), almost a quarter

visiting once a month (24.3%) , 17.7% once a fortnight, 15.8% 1-2 days a week, 2.1% visiting 3-4 times a week and 0.2% visiting daily.

The main reason for not visiting is because it is not near a respondent’s home campus or is considered too far away (34%). Other reasons for not visiting include not drinking alcohol or wanting to be around alcohol, being too busy, preferring alternatives , having no reason to go and not being able to afford it.

14% of respondents had not heard of the venue. 90.9% of respondents said they would consider recommending The Waterfront Bar to a friend

(likely to recommend 14.2%, quite likely to recommend 31.4%, extremely likely to recommend 45.3%).

The main reasons for recommendation are: the view, great atmosphere, reasonable prices and past enjoyable experiences.

For full results see Appendix 1, questions 22 to 26.

Guy’s Bar results

53.4% of respondents have visited Guy’s Bar. Most visits are infrequent with almost half visiting just once a term (49.3%), 18.3% visiting once a

month, 14.5% once a fortnight, 13.4% 1-2 days a week, 3.4% 3-4 days a week and 1.2% visiting everyday.

The main reason for not visiting is because it is not near a respondent’s home campus or is considered too far away (63.7%). Other reasons for not visiting include not drinking alcohol or wanting to be around alcohol, being too busy, preferring alternatives , having no reason to go, not being able to afford it and a perception amongst a few that the bar is just for medics and sports teams.

8.1% of respondents had not heard of the venue. 80.7% of respondents said they would consider recommending Guy’s Bar to a friend (likely to

recommend 21.5%, quite likely to recommend 27%, extremely likely to recommend 32.2%). The main reasons for recommendation come from the experience with friends rather than the

venue itself, in contrast to what we hear about The Waterfront. The main reason for not recommending the bar is because it is considered ‘dark and dingy’

(17.5%).


Tutu’s Nightclub results

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56.3% of respondents have visited Tutu’s. Most visits are infrequent with just over a third only visiting once an academic year (36.4%), and

a further quarter each visiting less than once a term (26.3%) or 1-2 times a term (25.3%). The main reason for not visiting is a general disinterest with a quarter not going to nightclubs

(25.4%), 18.5% have no reason to go, 15.1% prefer alternatives and 7.6% are too busy. 3.1% of respondents had not heard of the venue. 76.9% of respondents said they would consider recommending Tutu’s to a friend (likely to

recommend 26.3%, quite likely to recommend 30.7%, extremely likely to recommend 19.9%). The main reason for recommendation is the theme nights (21.3%). Outside of the theme nights the venue lacks appeal with the main reason for not recommending

the venue being the poor atmosphere/emptiness (17.6%).


Kinetic Fitness Club results

92.6% of respondents are not members of Kinetic. The main reasons for not joining are: it’s too expensive (24.3%), they are a member of a different

gym (22.9%) and that it is considered poorly located/too far away (13.1%). 89.9% of respondents who had visited Kinetic said they would consider recommending the gym

to a friend (likely to recommend 10.1%, quite likely to recommend 27.9%, extremely likely to recommend 51.9%).

The main reasons for recommendation are reasonable prices (32.3%) and enjoying their time there (24.6%).

The main reason for not recommending the gym is due to poor facilities (35.3%).


King’s Shop results

65.5% of respondents have not visited King’s Shop. The main reasons for not visiting are: having no interest or reason to go (24.6%), the

merchandise being too expensive (22.7%) and the shop not stocking anything they like/want (13.3%).

90.3% of respondents who had visited the shop said they would consider recommending it to a friend (likely to recommend 15.9%, quite likely to recommend 30.3%, extremely likely to recommend 44.1%).

The main reasons for recommendation being the quality of the merchandise (29.8%) and the fact that it is the only place to get King’s branded goods (22.6%).

The main reasons for not recommending the shop are that the stock is too expensive (21.5%) and poor in range (15%).


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Sports Teams results

26.2% of respondents are part of a King’s/KCLMS/GKT sports team. The main reasons for not joining a team are not being a sporty person (34.1%) or being too busy

(24.1%). Other reasons for not being part of a team are preferring individual sports (6.6%), being part of a

team elsewhere (6.0%) or the teams not being an option as they were beginners/wanted to play for fun (6.1%).

83.8% of those respondents who are part of a sports team are happy with the support they get from KCLSU (happy 22.3%, quite happy 34.6%, extremely happy 26.9%).

The main reasons for not being happy were due to a lack of funding (32.8%), generally feeling unsupported (18.4%) and poor administration (11.6%).

71.8% of respondents recognise the transferable skills they are gaining on their CV from being part of a sports team. Respondents felt they were gaining skills in multiple areas with the most common being teamwork, communication, motivation, organisation and leadership.


Activity Groups results

48.6% of respondents are part of an activity group. The main reason for not taking part in an activity group is a lack of time (48.6%). 13.6% of respondents had not heard about any opportunities to take part in an activity group. 88.2% of those respondents who are part of an activity group are happy with the support they

get from KCLSU (happy 22.4%, quite happy 32.1%, extremely happy 33.7%). The main reasons for not being happy are due to a lack of support (14.1%), lack of funding

(13.7%) and poor administration (13.3%). 70.0% of respondents recognise the transferable skills they are gaining on their CV from being

part of an activity group. Respondents felt they were gaining skills in multiple areas with the most common being

communication, teamwork, organisation, leadership, motivation and event management.


Volunteering Groups results

81.8% of respondents have not taken part in a volunteering group. The main reason for not taking part in a volunteering group is a lack of time (48.4%). 16.0% of respondents had not heard about any opportunities to take part in a volunteering

group. 90.2% of those respondents who are part of a volunteering group are happy with the support

they get from KCLSU (happy 26.6%, quite happy 28.1%, extremely happy 35.5%). The main reason for not being happy was due to a lack of support (27.7%). 88.9% of respondents recognise the transferable skills they are gaining on their CV from being

part of an activity group. Respondents felt they were gaining skills in multiple areas with the most common being

communication, teamwork, organisation, motivation and leadership.


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Advice Service results

83.8% of respondents have not used the advice service. 93.7% of those respondents who have used the service are happy with the support they get from

KCLSU (happy 6.7%, quite happy 28.8%, extremely happy 58.2%). The main reason for recommendation is knowledgeable/helpful staff (76.4%).


Appendix 1: Full results

Results are sorted in descending order by % response rate.

Q1. Year of study

Answer % of respondents Number of respondents Year 1 37.9 525Year 3 26.3 237Year 2 23.3 323Year 4 7.7 107Year 5 4.6 645+ 2.8 39

Number of responses to this question: 1,385

Q2. Home campus

Answer % of respondents Number of respondents Strand 43.2 599Guy’s 32.3 448Waterloo 18.2 252Denmark Hill (IoP) 4.7 65St Thomas’ 1.5 21


Q3. Schools of study

Answer % of respondents Number of respondents Medicine 21.5 298Arts and Humanities 20.1 279Social Sciences and Public Policy 17.3 240Biomedical and Health Sciences 13.3 184Law 7.0 97Natural and Mathematical Sciences

6.9 96

Nursing and Midwifery 6.4 88Institute of Psychiatry 3.7 51Dental Institute 3.5 49

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Answer % of respondents Number of respondents English Language Centre 0.2 3


Q4. Mode of study

Answer % of respondents Number of respondents Full-time 95.2 1,318Part-time 4.6 64Distance learning 0.2 3


Q5. Level of study

Answer % of respondents Number of respondents Undergraduate 74.2 1,027Postgraduate (Taught) 18.6 258Postgraduate (Research) 7.2 100


Q6. Accommodation

Answer % of respondents Number of respondents Private accommodation (shared) 50.4 698Living at home 19.1 264Private accommodation (single) 8.3 115Great Dover Street Apartments 5.6 77Inter-collegiate halls of residence 4.2 58Hampstead Residence 3.7 51Moonraker Halls 3.7 51Stamford Street Apartments 2.5 34Wolfston House 1.5 21Brian Creamer House 0.6 8Exchange family 0.4 6The Rectory 0.1 2


Q7. Student type

Answer % of respondents Number of respondents UK Student 68.9 952International Student 16.1 222EU Student 15.1 208


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Q8. Home country

Answer % of respondents Number of respondents UK 65.6 869US 3.8 51Germany 2.1 28Italy 1.7 22Singapore 1.6 21France 1.4 18Hong Kong 1.4 18India 1.3 17Canada 1.2 16Ireland 1.0 13Bulgaria 0.9 12Netherlands 0.9 12Greece 0.8 11Poland 0.8 11Portugal 0.8 10Belgium 0.7 9China 0.7 9Sweden 0.7 8Malaysia 0.6 8Austria 0.5 7Australia 0.5 7Brazil 0.5 6Cyprus 0.5 6Spain 0.5 7Hungary 0.5 6Mexico 0.5 7Nigeria 0.5 6Romania 0.5 6Finland 0.4 5Iran 0.4 5Korea 0.4 5Saudi Arabia 0.3 4Turkey 0.3 4Trinidad and Tobago 0.3 4Bangladesh 0.2 3Switzerland 0.2 3Chile 0.2 3Colombia 0.2 2Czech Republic 0.2 2EU 0.2 3Ghana 0.2 2Iraq 0.2 2Jersey 0.2 2Jamaica 0.2 2Japan 0.2 2

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Answer % of respondents Number of respondents Lithuania 0.2 3Luxemburg 0.2 2Malta 0.2 2Mauritius 0.2 3Norway 0.2 3Philippines 0.2 2Pakistan 0.2 3Russia 0.2 3Slovak Republic 0.2 2Suriname 0.2 2Taiwan 0.2 2Andorra 0.1 1United Arab Emirates 0.1 1Anguillaal 0.1 1Brunei Darussalam 0.1 1Botswana 0.1 1Denmark 0.1 1Algeria 0.1 1Ecuador 0.1 1Estonia 0.1 1Egypt 0.1 1Gabon 0.1 1Iceland 0.1 1Jordan 0.1 1Kenya 0.1 1Monaco 0.1 1Montenegro 0.1 1Martinique 0.1 1Nepal 0.1 1New Zealand 0.1 1Serbia 0.1 1Slovenia 0.1 1Turks and Caicos Islands 0.1 1Thailand 0.1 1South Africa 0.1 1


Q9. Membership of KCLSU

Answer % of respondents Number of respondents Yes 55.9 758Unsure 30.0 406No 14.1 191


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Q10. 5 words that best describe KCLSU

Answer % of respondents Number of respondents Student-led 49.0 634Friendly 37.7 488Enthusiastic 35.0 453Communicative 23.9 310Positive 22.5 291Fun 19.8 256Supportive 18.5 240Vibrant 17.9 232Proactive 17.3 224Passionate 16.6 215People orientated 15.5 201Dynamic 14.6 189Ambitious 12.3 159Bureaucratic 11.7 152Inclusive 10.1 131Cooperative 8.9 115Simple 8.8 114Confident 8.3 108Complacent 8.2 106Professional 7.8 101Straightforward 7.6 99Successful 7.6 99Influential 7.0 91Reactive 6.9 90Dependable 6.6 85Listening 6.2 80Knowledgeable 6.1 79Efficient 6.0 78Forward thinking 5.6 72Innovative 5.6 72Arrogant 5.5 71Caring 5.4 70Independent 5.1 66Respectful 4.6 60Rigid 4.6 60High performing 4.6 60Formal 4.3 56Insecure 3.5 45Flexible 3.4 44Risk averse 3.2 42Quality 3.1 40Adaptable 3.0 39Empowering 2.8 36Visionary 2.8 36Understanding 2.6 34

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Answer % of respondents Number of respondents Rational 2.5 33Impetuous 2.2 29Perceptive 1.9 24


Q11. Awareness of the fact that our commercial operations return profits to run KCLSU services

Answer % of respondents Number of respondents Yes 53.0 686No 47.0 608


Q12. Interest in KCLSU services

Answer % of respondents (Number of respondents)Not at all interested

Slightly interested

Interested Quite interested

Very interested

Employment opportunities

8.9% (110) 6.6% (82) 10.1% (125) 16.5% (204) 57.7% (714)

Employment skills opportunities

9% (111) 6.6% (81) 12.1% (150) 21.5% (265) 50.7% (626)

Activity groups

6.2% (76) 5.9% (72) 12.5% (154) 26.3% (324) 49.2% (607)

External volunteering opportunities

10% (123) 8.6% (107) 17.4% (215) 22.6% (279) 41.4% (513)

KCLSU Bars 15.9% (195) 8% (99) 16.9% (208) 22.3% (275) 36.9% (453)Sports clubs 16.8% (206) 10.3% (126) 17.5% (215) 22.1% (272) 33.3% (411)KCLSU Advice 10.2% (126) 11% (137) 22% (271) 28% (345) 28.8% (355)

Student Voice 11.6% (142) 11.7% (144) 23% (282) 27.9% (343) 25.9% (319)Kinetic Fitness Club

23.1% (284) 12.9% (159) 20.3% (250) 20.6% (254) 23.1% (284)

Tutu’s night club

26% (320) 11.5% (142) 20.2% (249) 20.5% (253) 21.9% (270)

KCLSU retail outlets

19.6% (242) 15.8% (194) 23.1% (284) 22.9% (282) 18.5% (227)


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Q13. KCLSU statements

Statement % of respondents (Number of respondents)Totally disagree

Disagree Agree Quite Agree Totally agree

KCLSU is a key part of the King’s community

4.6% (57) 5.6% (69) 17.4% (214) 26.6% (327) 45.7% (563)

KCLSU contributes positively to my King’s experience

5.4% (67) 6.8% (83) 20.4% (250) 29.3% (359) 38.1% (467)

KCLSU holds the College to account on student matters

5.3% (64) 8.5% (104) 28.2% (345) 29.9% (366) 28.2% (346)

If KCLSU closed tomorrow, it would not affect my university life

22.2% (272) 23.9% (294) 19.5% (239) 16% (197) 18.3% (225)


Q14. Knowledge on how to influence decision making

Answer % of respondents Number of respondents No 64.4 770Yes 35.6 425


Q15. Feeling voice is listened to



Q16. One thing to change about university life

Categories % of respondents Number of respondents Cheaper prices in KCLSU venues and College eateries

8.6 51

24-hour library opening hours 7.6 45Provide financial support/reduce fees

7.4 44

More social/study spaces 7.4 44Increase sense of community/campus integration

7.4 44

More social events 7.3 43

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Categories % of respondents Number of respondents Improve administration (KCLSU and College)

5.1 30

Timetabling issues 4.7 28More funding for sports activities 4.4 26Improve communications (KCLSU and College)

4.2 25

Better/more consistent teaching 4.2 25Show more empathy for student issues (KCLSU and College)

3.9 23

Improve quality and relevancy of KCLSU venues

3.9 23

Abolish printing and copying fees 3.5 21Provide affordable halls of residence

3.4 20

Do more that’s specific for Postgraduate students

3.2 19

Make information more accessible

2.5 15

More society groups 1.7 10Have more work experience and employment opportunities

1.5 9

Promote the importance of student voice

1.0 6

Better facilities for PhD students 1.0 6More links with London 0.8 5Support for International students

0.8 5

Separate Union for Health Schools

0.6 4

Microwaves in every campus 0.5 3Water fountains in every campus 0.5 3Sell everyday stationary items in the King’s Shop

0.3 2

Promote diversity 0.3 2Improve the student newspaper 0.3 2Improve campus security 0.3 2Have all Law students together in The Strand

0.3 2

Number of responses to this question: 721

Q17. Preferred campus facilities

Answer % of respondents Number of respondents Food outlets 26.8 321Gym space 26.4 317Activity space 22.3 267Bars 10.8 130

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Answer % of respondents Number of respondents Advice services 8.3 100Night club 5.3 64


Q18. Effectiveness of Student Officers

Statement % of respondents (Number of respondents)Not at all effective

Partly effective

Effective Quite effective

Extremely effective

Student Officer effectiveness

5.3% (59) 7.9% (87) 33.2% (369) 32.2% (358) 21.6% (240)

Number of responses to this question: 1,113Q19. Effectiveness of Student Officers

Categories % of respondents Number of respondents Don’t know who they are or what they do

34.7 236

Make positive things happen 18.5 126No visible achievement 15.7 107Ineffective communication 7.6 52Regular communication 5.4 37Efficient enough 4.1 28Approachable 3.9 27Lack of consistency between Officers

2.6 18

Lack of student interaction 2.3 16Lack of delivery against manifesto promises

1.7 12

No power to change College 1.7 12Passionate 1.0 7Not properly qualified for positions

0.1 1


Q20. Rant Week suggestions

Statement % of respondents (Number of respondents)Not at all important

Slightly important

Important Quite important

Extremely important

Unclear assessment criteria

8.3% (87) 11.1% (116) 18.3% (191) 26.3% (275) 36% (376)

Quality of academic feedback

4.2% (44) 10.1% (105) 18.8% (196) 32.5% (340) 34.4% (360)

Exam timetabling 11.9% (125) 15.5% (162) 21.6% (225) 23.4% (244) 27.6% (288)

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Access to lecture notes

7% (73) 13.7% (143) 23.6% (247) 35.2% (368) 20.5% (214)

Lack of study space 12.5% (134) 33% (344) 18.1% (189) 17.7% (185) 18.5% (193)Access to reading material

4.8% (50) 16.2% (170) 34.1% (356) 27% (281) 17.9% (187)

Price of halls 48.8% (510) 16.8% (176) 10.9% (114) 8.5% (89) 15% (157)Additional course costs

12.5% (130) 33.9% (354) 23% (240) 15.8% (166) 14.9% (155)

Wednesday afternoon lectures

31.4% (328) 29.3% (306) 22.3% (233) 8.2% (86) 8.9% (93)

Access to Higher Education issues

58.3% (610) 20.5% (214) 9.5% (99) 5.4% (56) 6.4% (67)


Q21. Hearing more about KCLSU work for improving student experience



Q22. Visited Waterfront Bar



Q23. Reasons for not visiting Waterfront Bar

Categories % of respondents Number of respondents Not on my campus/too far away 34 65Not heard of it 14 28Too busy 10 20I don’t drink alcohol/religious reasons

9 18

I’ve not got round to it yet 9 18Prefer alternatives 9 18No reason to go/no interest 8 17Tried it but I didn’t like it 1 3I can’t afford it 1 3Poor access 0 1


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Q24. Frequency of visits to Waterfront Bar

Answer % of respondents Number of respondents Once a term 39.9 342Once a month 24.3 208Once a fortnight 17.7 1521-2 days per week 15.8 1353-4 days per week 2.1 18Everyday 0.2 2


Q25. Recommending Waterfront Bar

Statement % of respondents (Number of respondents)Not at all likely

Slightly likely Likely Quite likely Extremely likely

Recommending Waterfront Bar

4.2% (36) 4.9% (43) 14.2% (123) 31.4% (271) 45.3% (390)

Net promoter score = -9.9 (2011/2012 score -25.6)


Q26. Reasons for recommending/not recommending Waterfront Bar

Categories % of respondents Number of respondents Great atmosphere/view 31.9 259Reasonable prices 11.8 96Enjoyable experience 10.6 86Prefer alternatives 8.7 71Venue too busy 7.5 61Expensive 6.7 55Good location 5.0 41No atmosphere 3.4 28Good quality food/drink 3.3 27Meeting place 3.2 26Nothing special 2.0 17Only for King’s students 1.6 13Poor service 1.6 13Poor food/drink 1.4 12Closes too early 0.6 5Know an employee 0.3 3


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Q27. Visited Guys Bar



Q28. Reasons for not visiting Guy’s Bar

Categories % of respondents Number of respondents Not on my campus/too far away 63.7 273No reason to go/no interest 11.6 50Not heard of it 8.1 35I’m too busy 3.9 17I don’t drink alcohol/religious reasons

3.9 17

I’ve not got round to it yet 3.7 16Prefer alternatives 1.6 7Tried it but I didn’t like it 1.1 5Just for sports teams 0.9 4Just for medics 0.7 3I can’t afford it 0.2 1


Q29. Frequency of visits to Guy’s Bar

Answer % of respondents Number of respondents Once a term 49.3 291Once a month 18.3 108Once a fortnight 14.4 851-2 days per week 13.4 793-4 days per week 3.4 20Everyday 1.2 7


Q30. Recommending Guy’s Bar



Recommending Guy’s Bar

8.6% (51) 10.6% (63) 21.5% (127) 27% (160) 32.2% (191)



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Q31. Reasons for recommending/not recommending Guy’s Bar

Categories % of respondents Number of respondents Dark and dingy 17.5 79Great atmosphere 14.6 66Enjoyable experience 12.6 57Reasonable prices 9.5 43Too busy/long queues 9.3 42Prefer alternatives 7.3 33Just for sports clubs 5.3 24Just for medics 4.8 22Meeting place 4.0 18Poor service 2.8 13Poor location 2.4 11Anti-social behaviour 2.2 10Expensive 2.0 9Poor food 1.5 7Nothing special 1.3 6Good service 1.1 5Good food 0.8 4Closes too early 0.2 1


Q32. Visited Tutu’s Nightclub Answer % of respondents Number of respondents Yes 56.3 614No 43.7 476


Q33. Reasons for not visiting Tutu’s Nightclub

Categories % of respondents Number of respondents Don’t enjoy nightclubs 25.4 96No reason to go/no interest 18.5 70Prefer alternatives 15.1 57I’m too busy 7.6 29Bad reputation 7.1 27I’ve not got round to it yet 7.1 27Not on my campus/too far away 6.1 23Just for undergraduates/I’m too old

5.0 19

Not heard of it 3.1 12I don’t drink alcohol/religious reasons

2.6 10

Too expensive 1.8 7


Q34. Frequency of visits to Tutu’s Nightclub

Answer % of respondents Number of respondents Once an academic year 36.4 206Less than once a term 26.3 1491-2 times a term 25.3 143Less than once a month 6.9 391-2 times a month 4.9 28


Q35. Recommending Tutu’s Nightclub



Recommending Tutu’s Nightclub

9.8% (60) 13.5% (82) 26.3% (160) 30.7% (187) 19.9% (121)



Q36. Reasons for recommending/not recommending Tutu’s Nightclub Categories % of respondents Number of respondents Great theme nights 21.3 98Poor atmosphere/It’s always empty

17.6 81

Enjoy my time there 14.1 65Prefer alternatives 9.1 42Reasonable prices 6.9 32Good view/location 6.9 32Bad music 5.8 27Poor service 5.6 26Expensive 4.3 20Nothing special 3.2 15Just for undergraduates 3.2 15Good music 1.0 5Know an employee 0.4 2


Q37. Sports team membership (King’s/KCLMS/GKT)



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Q38. Reasons for not being in a sports team

Categories % of respondents Number of respondents I’m not sporty 34.1 215I’m too busy 24.1 152Prefer individual sports 6.6 42It’s not for beginners or fun recreation

6.1 39

Part of a team elsewhere 6.0 38Not heard about it 4.6 29Too cliquey/exclusive 3.6 23Training grounds too far away 3.6 23Not got round to it yet 2.3 15Tried but didn’t make the team 2.3 15I have lectures Wednesday afternoon

1.9 12

Health reasons 1.9 12Can’t afford it 1.5 10Want to concentrate on studies 0.4 3Religious reasons 0.3 2


Q39. Level of KCLSU support for sports teams

Statement % of respondents (Number of respondents)Very unhappy

Slightly unhappy

Happy Quite happy Extremely happy

Support from KCLSU 5.7% (16) 10.6% (30) 22.3% (63) 34.6% (98) 26.9% (76)


Q40. Reasons for being unhappy/happy with KCLSU support Categories % of respondents Number of respondents Lack of funding 32.8 48Adequate support 30.8 45Lack of KCLSU support 18.4 27Poor administration 11.6 17Inadequate staff 4.1 6Sports facilities too far away 2.0 3


Q41. Transferable skills from sports team participation Answer % of respondents Number of respondents Yes 71.8 204No 28.2 80


Q42. Transferable skills developed

Categories % of respondents Number of respondents Teamwork 88.7 181Communication 69.6 142Motivation 69.6 142Organisation 53.4 109Leadership 44.6 91Event management 24.0 49Delegation 21.1 43Budgeting 15.7 32Project management 11.3 23Fitness 0.9 2Reflection 0.4 1Patience 0.4 1Confidence 0.4 1Recognising others strengths 0.4 1


Q43. Activity group membership (King’s/KCLMS/GKT)



Q44. Reasons for not being part of an activity group

Categories % of respondents Number of respondents I’m too busy 48.1 187Not heard about it 13.6 53No reason/Not interested 12.3 48There isn’t a group I’m interested in

9.7 38

Not got round to it yet 6.7 26I’m part of a group elsewhere 5.9 23Tried it but didn’t like it 1.8 7I don’t know anyone to introduce me

0.77 3

Can’t afford it 0.7 3


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Q45. Level of KCLSU support for activity groups


Slightly unhappy



Number of responses to this question: 528Q46. Reasons for being unhappy/happy with KCLSU support

Categories % of respondents Number of respondents Adequate support 48.0 122Lack of KCLSU support 14.1 36Lack of funding 13.7 35Poor administration 13.3 34Good funding 10.6 27


Q47. Transferable skills from activity group participation




Categories % of respondents Number of respondents Communication 75.8 279Teamwork 74.7 275Organisation 62.2 229Leadership 51.9 191Motivation 48.9 180Event management 48.6 179Delegation 36.9 136Project management 35.0 129Budgeting 23.0 85Learnt something new 2.7 10Employability 0.5 2Patience 0.2 1


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Q49. Volunteering participation



Q50. Reasons for not being part of a volunteering group

Categories % of respondents Number of respondents I’m too busy 48.4 302Not heard about it 16.0 100No reason/Not interested 11.3 71Volunteer elsewhere 10.9 68No roles I’m interested in 6.4 40Not got round to it yet 4.8 30Can’t afford it 1.9 12


Q51. Level of KCLSU support for volunteering groups


Slightly unhappy




Q52. Reasons for being unhappy/happy with KCLSU support

Categories % of respondents Number of respondents Adequate support 57.4 31Lack of KCLSU support 27.7 15Poor administration 5.5 3Good funding 5.5 3Lack of funding 3.7 2


Q53. Transferable skills from volunteering group participation



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Categories % of respondents Number of respondents Communication 83.5 142Teamwork 83.5 142Organisation 65.2 111Motivation 58.2 99Leadership 53.5 91Event management 32.3 55Delegation 26.4 45Project management 25.2 43Budgeting 17.0 29Employability 1.1 2Learnt something new 0.5 1Patience 0.5 1Creativity 0.5 1Confidence 0.5 1


Q55. Kinetic Fitness Club membership



Q56. Reasons for not being a member of Kinetic Fitness Club

Categories % of respondents Number of respondents Too expensive 24.3 202Member of a different gym 22.9 190Not a gym person 17.9 149Poor location/too far away 13.1 109Poor facilities 8.2 68I’m too busy 5.9 49Tried it but didn’t like it 2.1 18Not got round to it yet 2.0 17Not heard about it 1.9 16No reason/Not interested 1.3 11


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Q57. Recommending Kinetic Fitness Club



Recommending Kinetic Fitness Club

2.6% (2) 7.6% (6) 10.1% (8) 27.9% (22) 51.9% (41)

Net promoter score = +0.1 (2011/2012 score +4.5)


Q58. Reasons for recommending/not recommending Kinetic Fitness Club

Categories % of respondents Number of respondents Poor facilities 35.3 23Reasonable prices 32.3 21Enjoy my time there 24.6 16Convenient 7.6 5


Q59. Purchased from King’s Shop



Q60. Reasons for not purchasing from the King’s Shop

Categories % of respondents Number of respondents No reason/Not interested 24.6 129Too expensive 22.7 119Nothing I want/like 13.3 70Not heard about it 12.4 65Shop too far away 11.0 58Not got round to it yet 8.2 43Souvenir/graduation purchase 6.1 32Want sports club/society/ campus branded merchandise

1.3 7


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Q61. Recommending King’s Shop



Recommending King’s Shop

2.9% (11) 6.7% (25) 15.9% (59) 30.3% (113) 44.1% (164)



Q62. Reasons for recommending/not recommending King’s Shop

Categories % of respondents Number of respondents Quality goods 29.8 79Only place for King’s merchandise

22.6 60

Too expensive 21.1 56Poor range 15.0 40Friendly staff 6.0 16Poor service 1.5 4Shop too small 1.5 4Reasonable price 1.5 4Prefer to shop online 0.7 2


Q63. Use of KCLSU Advice Service



Q64. Recommending KCLSU Advice Service



Recommending KCLSU Advice Service

1.1% (2) 5.1% (9) 6.7% (12) 28.8% (51) 58.2% (103)


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Q65. Reasons for recommending/not recommending KCLSU Advice Service

Categories % of respondents Number of respondents Knowledgeable/Helpful staff 76.4 94Issue unresolved 9.7 12Good for careers advice 4.0 5Good for housing advice 4.0 5Advice too general 2.4 3Long wait 1.6 2Support with appeal 0.8 1Good for financial advice 0.8 1


Q66. Satisfaction with Students’ Union

Statement % of respondents (Number of respondents)Definitely disagree

Mostly disagree

Neither Mostly agree Definitely agree

Recommending KCLSU Advice Service

2.1% (23) 6.4% (68) 20.5% (218) 58.0% (615) 12.8% (136)


Q67. Reasons for dissatisfaction/satisfaction with Students’ Union

Categories % of respondents Number of respondents Doing a great job 38.6 222Adequate 28.1 162Don’t know what KCLSU do 14.4 83Doesn’t represent me 7.6 44Poor service 6.0 35Not visible enough 4.1 24More events needed 0.8 5


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· web viewso what? survey results: february 2013. contents. introduction2. methodology2....

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