1. INTRODUCTION

1.1. WELCOME MESSAGE FROM THE DIRECTOR

I am writing this introduction at a time of considerable for Green Hill Institute. We

have only been in existence for a few years, but we have made considerable progress

in this short time.

From opening the institute with 7 students in 1999 with single program and have

grown to a current enrollment of 120 for the 2010/2011 Academic year, 80 in

certificate programs and 40 to non certificate programs.

GREEN HILL INSTITUTEHOTEL OPERATIONS MANAGEMENT AND TOURISM TRAINING

VETA

Further we have integrated the institute from a single program to four schools, which are School of

Journalism and Broadcasting, School of Hotel Operation Management, School of Travel and Tourism

Studies and the School of Business Studies.

As you will see from this publication we conduct several training programs, Certificates and non certificates

programs. Also we provide business consultancy in Hospitality Industry and other related industries.

Due to many changes and challenges taking place both nationally and internationally, Green Hill Institute

considered it of outmost importance to chart its future direction and develop strategies that will allow the

institute to play the most effective national and academic role.

We therefore carried out a comprehensive strategic planning exercise and have produced ambitious Rolling

strategic plan to guide us through the next five years. We recognize that we now have a responsibility to

work even harder to implement our plans and to continue to strength the institute and build capacity.

We hope that you will be encouraged to apply to study at our institute and join the Green Hill Institute

community after reading this publication. We have tried to provide you with all the information you need to

make a choice as the decision you make about your studies is a very important one that will affect your

future careers. The officers of the institute are available if you need any furthers information and

classification.

We thank you for your interest at our institute and I look forward to meeting all of you who come to study at

Green Hill Institute Mbeya Tanzania.

With kind regards and thanks to all our esteemed customers all over the World.

Leonard L. Mpagike

The Director.

1.2. Location

The GHI is located at Forest Area, Kambarage Road, Kadege Building near Mbeya Open University, Mbeya

City. Also, GHI has easy access to several major tourist attractions including, Kitulo National Park, Mbozi

meteorite, Matema Beach, Mbeya Peak, mount Rungwe, Ngosi crater, Songwe Hot Springs and easy way to

Katavi National Park. Other cultural sites around GHI are Safwa Caves and Merere Fort at Utengule Village.

1.3. Background information and vision.

1.3.1. Establishment and mandate:

Green Hill Institute was established as a VET provider in accordance with VET Act NO. 1 of 1994 and was

registered in 2002 under Section 6.2 (f) of part III of the VET Act 1 1994. On 03th January 2002 the

establishment Act mandated GHI to provide training on Hotel Management and Tourism.

GHI was established in 1999 in Mbeya City by Mr. L. L. Mpagike, who had been serving in Hotels in

different senior positions and widely travelled in many African countries. The institute was primarily

established as a training institute on Hotel Management, catering, travel and Tourism studies. It aimed to

provide education vocationally meeting the National Vocational Qualification (NVQ) and received its

approval by VETA in 2002.

Further, the institute developed schools in the area of training as following: school of Journalism and

broadcasting, school of business studies, school of catering and Hotel management, School of travel and

Tourism.

The aim and vision of GHI’s founder was to promote Hotel Business, tourism Industry, environmental

conservation management and community development in Tanzania. Also the products of GHI aimed to be

well trained with highest ethical standards and entrepreneurial skills in the related industries.

1.4. Accreditation status

The Green Hill Institute is an accredited training institute recognized by United Republic of Tanzania

through VETA. It was among the first training institutes in hospitality industry in the Southern Highlands of

Tanzania, also it is affiliated with Cambridge International College.

1.5. Organizational Structure

1.5.1. Administration

The GHI is headed by the Director ( who is the secretary the board of governors) assisted by the resident

director, the Principal, Vice Principal, Dean of Students, Departmental heads and heads of schools.

1.5.2. Organs

The Participatory organs of the GHI include Board of Trustees, Board of Governors, The management

and Secretariat.

1.5.3. Organs

- Board Chairman Rev. Ernest A. Nguvila (B.A. Thiology- Grace College Kenya, BBA – OUT)

- Boar member Dr Celestine Ramadhan (Phd. Economics USA)

- Secretary Mr.Mpagike L. Levi (Dip. BMA-British College of Professional Management), BBA-Ed

Mzumbe University.

- Member Mr. Dionis M. Myinga (MBA Mzumbe)

- Member Rev. Titus Q. Pius (Dip. Thiology Zambia)

1.6. rincipal officers of the institute and their telephone contacts:

1.6.1. The director

Mr. Mpagike L. Levi (Dip. BMA-British College of Professional

Management UK, BBA-Ed Mzumbe University). Contacts: Phone

/fax +255 252500260, cell +255 713 323906, 0756 143626 and

0786 579983, e-mail lenlevi59@yahoo.com

1.6.2. Principal

Mr. Bora Peter Konzo (BBA-Acc Tumaini University) cell 0762 024253.

He is a head of Business consultancy department and head of School of

Business studies.

1.6.3. Resident Director

Miss. Flora John Sangah (B.A in Cultural Anthropology and Tourism, Tumaini University) cell

0766 877610. Email: florida.sangah@gmail.com

1.6.4. Vice Principal

Mr. Abdul Abdalah Marwa (Dip. Hotel Management, Musoma Utalii College) cell 0753

320780

1.6.4.1. Dean of International students and distance learners;

Mr. Busara Clemence Mwalughale (B.A in Cultural Anthropology and

Tourism, Tumaini University), cell 0758 259464 email

clemence_busara@yahoo.com. Also is a Head of Research Development

and Promotions and Tour operations.

1.6.5. Dean of Students

Mr. Silungwe Elijah Mwandele (Adv. Cert. in Hotel Management GHI) cell

0756 475559. He is also a Head of Catering Operations and events

manager.

1.6.6. Computer lab

Charles Longwe (Cert. in IT at GHI, Dip in ed. Malawi) cell 0712 238653

1.6.7. Librarian

Miss. Mwalwiba Chifundo (Cert. in Office Administration and Secretarial Duties, GHI)

1.6.8. Our contacts:

Postal adress: P.O Box 1561, mbeya, tanzania.

Physical adress: Forest Area,Akadege Building, Mbeya City

Telephone/Fax: +255 25 2503673

E-mail: infoghi@yahoo.com

Web site: www.twiga.ch/TZ/ghi.htm

2.0. PROGRAMS OFFERED:

2.1. CERTIFICATE IN HOTEL MANAGEMENT

a) Purpose of qualification

Hotel Management is a dynamic career path requiring good management skills combined with

a strong grounding in a variety of hotel industry disciplines.

On successful completion of the course you should be able to do the following:

Explain the range of hotels in operation and their management policies

Explain management structures and the way in which the workplace is organized.

Draw a team of professional staff together to ensure quality delivery of these services

requires a tremendous amount of skill and organization.

Understand the complexity of hotel management consider the following areas of

management:

Explain the importance of maintaining an overall system of control within a hotel

Discuss the complexities and management issues relating to front desk operations.

Discuss hotel equipment and understanding of linen available

Implement facilities management systems

Implement and manage an activities service

Explain a range of food services offered in the hotel industry

b) Summary of courses

FIRST SEMISTER SECOND SEMISTER

Communication Skills Front office operations

Entrepreneurship skills Food and beverage services

Computer office application Customer services

Management skills Hotel house keeping

Quantitative methods Culinary Art and bakery

2.2. CERTIFICATE IN TOURISM AND TRAVELL STUDIES

a) Purpose of qualification:

This program targets to prepare the cadre of high skills to value and take care the matter

related to tourism professionally. Also, prepares these professionals to be able to work

effectively and promote issues regarding tourism in the context of Tanzania.

b) Summary of courses

FIRST SEMISTER SECOND SEMISTER

Communication Skills Travel Agency

Introduction to tourism Wildlife management

Customer service Entrepreneurship skills

Tour guiding Cultural Tourism

Tour operations Computer Office Application

2.3. CERTIFICATE IN OFFICE ADMINISTRATION AND SECRETARIAL DUTIES

a) Purpose of qualification

To understand the importance of effective administration skills within an organization

To enhance your communication and interpersonal skills

To manage your time efficiently and be able to think proactively

How to be assertive and build a good rapport with your boss

To develop the skills needed to be a professional secretary

To learn how to set up and manage effective filing systems

To learn how to manage petty cash systems

To understand how to manage stock and stationery supplies

b) Summary of courses

FIRST SEMISTER SECOND SEMISTER

Communication Skills Office administration

Computer Office Application Office practice

Customer service Book keeping

Management Skills commerce

Entrepreneurship skills Business communications

2.4. CERTIFICATE IN BUSINESS ADMINISTRATION

a) Purpose of qualification

The overall objectives of this program are to prepare our students with basic business

management skills to perform tasks in business management. In this respect, the program

prepares competent professionals who can work efficiently.

b) Summary of courses

FIRST SEMISTER SECOND SEMISTER

Communication Skills Book keeping

Business communications Basic commercial knowledge

Office Practice and records management Entrepreneurship skills

Introduction to Business law Customer service

Computer Office Application Marketing skills

2.5. CERTIFICATE IN JOURNALISM AND BROADCASTING

a) Purpose of qualification to equip trainees with skills and knowledge in the field of

journalism ready to work with TVs, radios and news writing. Also will prepare

trainees to self employment.

The core aim of journalism is to report on certain issue on the general public.

Key to the provision of information task is the identification of sources of

information, the collection and selection of information and the reflection on

them for the final reporting professionally.

The core aim of journalism training is to equip future journalists with skills that

enable them to carry out these tasks in a most professional way.

b) Summary of courses

FIRST SEMISTER SECOND SEMISTER

Communication Skills Photo Journalism

Computer Methods for Journalism Public relation and Advertising

Broadcasting Skills Media management

Media ethics Entrepreneurship skills

News writing Mass communication

In all the programs entry requirement will be Form Four and above. Those who prefer Accountancy must

have at least ‘D’ pass in the O’Level examinations or ‘S’ in A’Level respectively and those who had

experience in their related fields and those who are preparing for work.

3.0. OTHER SERVICES GHI PROVIDES

3.1. Catering Services:

Outdoor Catering services and event management

GHI provides excellent services with our professional and

Experienced personnel.

We provide services in weddings, workshops, seminars and in

individual homes having special events.

3.2. Tour Operations:

GHI Tour operations at its Centre Matema Beach Lake

Nyasa; we organize trips for local tourists and International

Tourists to visit tour attraction sites around Matema Beach.

GHI has an Office at Matema Beach View Lutheran

Centre. While you are in the Hotel Matema Beach Lutheran

Centre, ask for GHI Tour Operators to take you to tourist

attraction sites like cultural sites and natural sites.

The way to Matema waterfalls near the beach

While you are at Lutheran centre stay and

enjoy the traditional accommodation and

the traditional cooking of fresh water fishes

Have wonderful stories about the lake and

the matema village in nights fire camps at

the show organized by GHI Tour

Operators.

4.0. INTAKES FOR THE YEAR

First intake June

Second intake September

Third intake December

Forth intake March

5.0. FEE STRUCTURE SN PROGRAM

TUITION FEE (Tshs.)

FIRST SEMISTER

1st install. 2nd install. SECOND SEMISTER

1st

install.2nd

install.TOTAL

AMOUNT1 HOTEL OPERATIONS

MANAGEMENT 480,000 240,000 150,000 90,000 240,000 150,000 90,000 480,0002 TOURISM AND TRAVEL 480,000 240,000 150,000 90,000 240,000 150,000 90,000 480,0003 JOURNALISM 480,000 240,000 150,000 90,000 240,000 150,000 90,000 480,0004 OFFICE ADMINISTRATION AND

SECRETARIAL DUTIES 480,000 240,000 150,000 90,000 240,000 150,000 90,000 480,0005 ACCOUNTANCY 580,000 290,000 180,000 110,000 290,000 180,000 110,00

0580,000

6 BUSINESS ADMINISTRATION 580,000 290,000 180,000 110,000 290,000 180,000 110,000

580,000

7 FLIGHT ATTENDANT CAREER 580,000 290,000 180,000 110,000 290,000 180,000 110,000

580,000

8 SALES AND MARKETING 580,000 290,000 180,000 110,000 290,000 180,000 110,000

580,000

9 INFORMATION TECHNOLOGY (IT) 480,000 240,000 150,000 90,000 240,000 150,000 90,000 480,00010 CATERING MANAGEMENT 580,000 290,000 180,000 110,000 290,000 180,000 110,00

0580,000

11 HOTEL ACC & FINANCIAL MANAGEMENT

580,000 290,000 180,000 110,000 290,000 180,000 110,000

580,000

5.1. OTHER CHARGES

S/No. CATEGORY AMOUNTi. STATIONERY 15,000

ii. LIBRARY SERVICES 15,000iii. CERTIFICATE FEE 15,000iv. PRACTICAL MATERIALS 10,000v. GRADUATION DRESS 7,000

vi. IDENTITY CARD 3,000vii. EXAMINATION FEE 5,000

viii. T-SHIRT 7,000TOTAL AMOUNT 77,000

NOTES:

1. Certificate fee is payable by the trainee after field practical trainings2. Other charges are payable at once during the first semester3. In order to be registered, the student must pay the first installment of the program as indicated in 5.0 and full

payment in part 5.1.(i-viii) of this publication

5.2. FEE PAYMENT METHODS

1. The Fees for Study & Training with GHI may be paid in Tanzanian Shillings (Tshs.), British

Pounds (£) or in United States Dollars (US$) or in Euros (€). In most cases Fees may be paid

“in full” on enrolment/registration OR by installments.

2. Payments can be made either by Cash, Cheque or Bank Drafts. Payable to Green Hill

Institute. You can deposit the amount at Bank:

Name of Bank: NMB Ltd

Account Name: Green Hill Institute

Account number: 6102522516

WHY CHOOSE GHI?

Great career prospects

Lower fees than any other training institutions in Tanzania

A choice of GHI courses will suit your career and aspirations

Flexible payment packages to suit your budget

Enroll now for Diploma Programs to get discounts

“Join GHI programs now to achieve your goals”