005 suri harshith grooming

8/20/2019 005 Suri Harshith Grooming

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GROOMING



GROOMING

BODY LANGUAGE

PROFESSIONAL ETIQUETTE

AGENDA



“PEOPLE LEARN BEST NOT BY BEING

TOLD, BUT BY EXPERIENCING THE

CONSEQUENCES OF THEIR THOUGHTS

AND ACTIONS”



It is the process of making yourself look neat

and attractive. The things which you do to make yourself and

your appearance tidy and pleasant. Grooming is important for a positive self-image

and to encourage and assist the resident to

maintain a pleasing and attractive appearance.

Grooming n! I"# Im$or"n%&



Individual Level – Personal grooming

Group Level - Grooming of a team

Organiation Level – Grooming of a company

Grooming F'n!m&n"(# ) L&*&(#



!air clean and styled appropriately

"lean nails# skin and teeth

$any professionals wear make-up%depends on field&

"heck fragrance and clothing care

P&r#on( Grooming F'n!m&n"(#



Professionalism

Level of sophistication

Intelligence

"redi'ility or (elia'ility (espect

P&o$(& P&r%&$"ion# +rom Groom&!

$$&rn%& o+ Pro+&##ion(#



DO YOU NO- -HAT YOU ARE SAYING.



Po#i"i*& / Aggr&##i*& Coo( ) C(m

N&r*o'# / S%r&!

A%"i*& P##i*& / D'((

N&g"i*& / -&0

BODY LANGUAGE MATTERS



-1" i# non*&r2( %omm'ni%"ion?

Non*&r2( Comm'ni%"ion 3 Comm'ni%"ion

4i"1o'" 4or!#

)onver'al communication is a process of

communication through sending and receiving

wordless messages.



Im$or"n%& o+ Non*&r2(

Comm'ni%"ion+er'al , nonver'al "ommunication plays an important role

in how people interact with one another. People are using

around 567 *&r2( %omm'ni%"ion and 867 non*&r2(

%omm'ni%"ion in daily life. )onver'al communication hasalso %'("'r( m&ning



$aintain eye contact with the audience ody awareness

Gestures and epressions

"onvey one/s thought clearly

Practice effective "ommunication

TIPS TO GOOD COMMUNICATION SILLS



It is two way It involves active listening

It reflects the accounta'ility of speaker and

listener

It utilies feed'ack

It is free of stress

It is clear

EFFECTI9E COMMUNICATION:



E"i;'&""& B#i%#"reating a positive image

Behavior:

•0hi'it a positive attitude and pleasant demeanor

•1se a firm handshake

•

$aintain good eye contact•2ppropriate introductions – introduce someone 'y

their title and last name %$s. $rs. $r. 3r. 4mith&#unless otherwise specified

•(ise when you are introducing someone or you are

'eing introduced

• )onver'al communication is important

•4how common respect and consideration for others



Pro+&##ion( A$$&rn%&

Grooming i# +'n!m&n"(

•!air clean and styled appropriately

•

"lean nails# skin and teeth

•$any professionals wear make-up

%depends on field&

•"heck fragrance and clothing care



Introduction

'Etiquette' is a French word which means a 'ticket', onceremonial or other important occasions a 'ticket' of

instructions was issued to visitors detailing what they should

do.

Thus the ticket enlists the rules of decorous behavior observed

in a polite society.

In a professional sense this includes behavior towards clients

and colleagues which is in their best interests.



E-mail etiquette

e concise and to the point

2nswer all 5uestions

1se proper spelling# grammar and punctuation

where needed

3o not attach unnecessary files



E-mail etiquette Contd..

3o not overuse the high priority option

3o not write in "apitals

(ead the email 'efore you send

3o not overuse reply to all

3o not forward chain letters



E<mi( &"i;'&""& Con"!==

)ever use email to discuss confidential issues

1se meaningful su'6ect avoiding 1(G0)T or

I$PO(T2)T

3on7t ever forward any 6unk mail

3on7t reply to 4pam



Telephone etiquette



Pre-call preparation

•

Feel good about your work• Smile• Have a positive attitude• Place the receiver of the telephone correctly

• Organize your desk



Answering calls for others

Identify yourself and thecompany

Offer assistance in the

absence of othersDo not make commitmentsfor others

Take accurate messages



Hold procedure & Transferring calls

• Seek permission

• Specify the duration

• Explain the reason for the transfer

• Wait for the customer’s response

• Get back to the customer in the committed time frame



Handling complaintsListen carefully

Convey sincere interest and be empathetic

Agree as often as possible

Remain calm and courteous. DO NOTARGUE!

Do not interrupt

Do not blame co-workers



Handling complaints contd..

Explain clearly

Do not make unrealistic promises

Apologize

Act fast

Follow up



Call closure

Summarize what has been discussed Ask if you can provide further assistance End on a positive note



-or0 E"i;'&""&



Personal , Professional 'oundaries

(efrain from using office suppliesfor personal use

(efrain from using swear words

2void emotional out'ursts

3on/t groom yourself in pu'lic

Pick up after yourself

(espect others/ cu'icle8office space



THANK YOU

Presented ByMr.V.S.Harshith Babu, AP1-MBA

&

Mr.T..Suriyanarayana!rabhu, AP1-MBA

005 suri harshith grooming

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