01 the power to simplify pega 7 overview kerim … lifecycle management- lay out how work gets done...
TRANSCRIPT
Works the Way your Business Thinks 01
The Power to Simplify
02 Engages More Users through More Channels
03 Simplifies and Accelerates
Case Lifecycle Management Works the way the business thinks
Phone Screen
Predictive Index
Myers Briggs PT
Personal Details
Education
Skills
Manager Interview
[Live Presentation]
[Demo]
[Company Tour]
[Executive Interview]
Review Feedback
[Background Check]
Check Referrals
Determine Comp
Internal Approval
Submit Offer
Negotiate Offer
Launch Onboarding
Collect Resume Recruiter Review Interview Decision Offer Accepted
[Rejected] [Withdrawn]
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Full Case Management Feature Set in Pega 7
o Smart Shapes
o Stage Visualization
o Modern End User UI
o Robust Bulk Processing
o Wait Shape
o Cascading Approvals
o Percentage-based throttling
o Pega Pulse
o Multi-Escalation SLAs
o Duplicate Search
o Smart Case Locking
o Stage Based Design
o Intermediate Events
o Process Outline
o Enriched Case Dependencies
o Enhanced Parallel Processing
o Attachment Referencing
o Spreadsheet style Case Editing
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Predictive and Adaptive Analytics Design, configure and deploy sophisticated predictive models and analytics, leveraging Big Data in your business process
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Predictive and Adaptive Analytics-driven processes Helps you dramatically improve retention and upsell/cross-sell
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Predictive and Adaptive Analytics-driven processes Helps you introduce innovative ways to deliver compelling offers to customers
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Omni-Channel UX Rich support for mobile case workers and customers across mobile and social channels
Responsive Screen Layouts
Signature and Image Capture
Location Based Assignments
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Embed in social media apps
Pega Pulse Social Collaboration built-in
o The power of social tools, guided and integrated into the work managed by Pega.
o Users can advance a process or resolve a case directly from the conversation feed.
o Creates rich knowledgebase for future re-use.
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Simplifies and Accelerates
03
Pega Live Data
Zero-Disruption Architecture
Designer Studio
Simplified Security Management Additional Architectural Improvements
Traditional Approach Pega Live Data
Pega Live Data
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Simplifies the use of data in business processes
Data management clutters business process definitions.
Hard to understand. Hard to change.
Data are managed “behind the scenes” and automatically flow to the right process steps at the
right time.
Easy to understand. Easy to change.
Pega Live Data
The right data, in the right places, at the right times
SYSTEMS OF RECORD AND BIG DATA
YOUR PROCESSES AND SCREENS
PEGA LIVE DATA
FETCH UPON REFERENCE INTELLIGENT CACHING BACKGROUND RETRIEVAL
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Zero Disruption Architecture
o Failover is invisible to users. They are instantly migrated to a standby server and experience zero disruption.
o Perform planned system maintenance without disrupting users.
o Works on-premises or in Pega Cloud.
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Zero-Disruption Architecture
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Recover from browser crash
Browser state is fully recovered after a crash. The user can continue
working the case(s) that were active.
Zero-Disruption Architecture
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Controlled rule change
Configured to take effect: • Immediately • Next Logon • Next Pega Thread • API Call
Additional Architectural Improvements
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oPerformance Optimizations
oMulti-Tenancy Support
oPostgreSQL Support
Works the Way your Business Thinks 01
The Power to Simplify
02 Engages More Users through More Channels
03 Simplifies and Accelerates
Case Lifecycle Management
Predictive and Adaptive Analytics
Omni-Channel UX
Pega Pulse Social Collaboration
Pega Live Data
Zero-Disruption Architecture
Designer Studio
Simplified Security Management