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“As employees are dealing with ever-increasing work responsibilities, longer work days and the non-stop speed of change, there is a critical need to provide learning another way. We need to reinvent and reimagine learning. And we need to provide learning at the point of need. Grovo does just that.”

Wendy LavertyManager of Leardershipand Development, UGI Utilities

Case Study

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SolutionWendy Laverty, UGI’s Manager of Leadership and Talent Development, is passionate about providing accessible and engaging training to an organization full of diverse learners, and Grovo empowers her to do just that. UGI employees are spread over a large geography and are not always in an o�ce or behind a desk, so Grovo’s microlearning library gives every employee the equal opportunity for in-the-moment learning and development anytime, on any device, no matter where they are. Wendy initially launched Grovo with an integrated internal marketing campaign to build excitement throughout the company, and continues to send “Grovo Weekly Spotlight” emails highlighting specific Grovo lessons that are typically tied to current company-wide initiatives, happenings, or identified skills gaps.

ChallengeLearning and development has always been a priority for UGI Utilities. With very low turnover and a significant number of employees sticking around for more than 20 years, the company understands the value of going above and beyond to o�er great training opportunities. From technical skills to industry compliance and even tuition reimbursement for professional development, UGI employees have a variety of learning opportunities at their disposal. Yet they wanted more. While there is a time and place for classroom-style training, employees made it clear they wanted additional ways to learn as they juggled ever-increasing work responsibilities, longer work days, and the non-stop speed of change.

ResultsUGI’s learners are extremely varied—ranging from MBAs to technical school educated field sta workers—and feedback on Grovo has been universally positive. Engagement has steadily increased from day one: learners love how easy the platform is to navigate, prefer the video-based content, and appreciate the flexibility of microlearning. Grovo’s microlearning method has even inspired Wendy to tap UGI’s internal resources to create innovative, high quality, video-based microlearning for their people.

• Increased engagement month-over-month: UGI has seen a steady increase in users, views, and logins since its initial launch. In just one quarter, UGI saw a 65% increase in views, 35% increase in logins, and 9.8% increase in users.• Relevant training at the point of need: Learning aimed at a specific topic or need—like a recent cyber incident or company happening—sees a 37% higher view rate. In fact, there is a 450% higher chance that employees will view a video when it is suggested to them.• Learning anytime, anywhere, on any device: A majority of UGI’s learners have taken the time to develop personally and professionally via their mobile devices, after work, and on the weekends.

For a multi-generationalworkforce“Grovo is very user-friendly. It works like Netflix or YouTube, which appeals to all levels of employees regardless of age, education, or background.”

Measurable behavior change“I have been coaching an employee in soft skills and thought that Grovo training in Emotional Intellegence would reinforce what I’ve been telling him. He had a chance to be ‘tested’ on a conference call and his response was tempered, showing me that the Grovo training helped.”

Microlearning meets the paceof business today“I believe microlearning is meeting a critical need across corporate America and beyond. Our lives are busier and faster-paced. Microlearning provides highly specific, needed training in-the-monent.”

About UGI UtilitiesUGI Utilities is a thriving natural gas and electric utility company committed to the safe and reliable delivery of energy to nearly 700,000 customers in 45 counties in Pennsylvania and one bordering county in Maryland. Founded as United Gas Improvement Company in 1882 in Philadelphia, today, UGI Utilities, Inc. is a subsidiary of UGI Corporation, a Fortune 500 global energy company.

IndustryNatural Gas and Utilities Company

www.ugi.com

Wendy LavertyManager of Leadership and Talent Development, UGI

Case Study