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VURCVeteran’s United for the Reclamation of theConstitution of the United States of America

Welcome to:

Communicatingat Work

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VURCLesson Plan

Part I. ADMINISTRATIVE

Subject: Leadership

Title: Communicating at Work

Leader: Mark White

Audience: General Adult

Time: 1 Hour

Materials: See Lesson Kit

Equipment: See Lesson Kit

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Part II. INTRODUCTIONA. About the leader.

B. About the audience.

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Part III. PURPOSEA. Problem Statement.

B. Restatement of the Problem.

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Part IV. OBJECTIVE:

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Part V. Goals:

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Part VI. TOPICS:A. Interpersonal Communication

1. Main Idea: Future Perfect Communicationa. Essential Details:

Common Problem Areas Problems in Sending “Noise” in the Environment Reception Problems

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Part VI. TOPICS:A. Interpersonal Communication

2. Main Idea: Personal Communication Stylesa. Essential Details:

The Four-Type Model Two Simple Questions Direct or Indirect? Supporting or Controlling? Supporting Behaviors Controlling Behaviors Which Style Are You Four Behavioral Styles

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Part VI. TOPICS (Cont’d):A. Interpersonal Communication (Cont’d)

3. Main Idea: The Four Stylesa. Essential Details:

The Socializer The Director The Thinker The Relator

4. Main Idea: Communicating With the Four Stylesa. Essential Details:

Adapting to Styles One-Dimensional Adapting Dynamic Communication Requires Adaptability

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Part VI. TOPICS (Cont’d):B. Verbal Communication (Cont’d)

1. Main Idea: Active Listeninga. Essential Details:

Four Levels of Listening The Caress Model Concentrate Acknowledge Research Exercising Emotional Control Sense the Nonverbal Message Structure The Active Listening Attitude

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Part VI. TOPICS (Cont’d):B. Verbal Communication (Cont’d)

2. Main Idea: The Art of Asking Questionsa. Essential Details:

Why Do We Ask Questions The Two Major Types of Questions Questioning Strategies

3. Main Idea: Making Sure with Feedbacka. Essential Details:

The Key to Effective Feedback

4. Main Idea: Conflict Resolutiona. Essential Details:

The Nature of Conflict The Four Phases of Conflict Strategies for Managing Conflict The Contravention Continuum Strategies to Avoid Conflict Resolution Behaviors

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Part VI. TOPICS (Cont’d):C. Nonverbal Communication

1. Main Idea: Projecting a Powerful Imagea. Essential Details:

Depth of Knowledge Breadth of Knowledge Enthusiasm

2. Main Idea: The Power of Nonverbal Communicationa. Essential Details:

Language Gestures Interpreting Gesture Clusters Using Body Language

3. Main Idea: It’s How You Say Ita. Essential Details:

Using Your Vocal Qualities

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Part VI. TOPICS (Cont’d):C. Nonverbal Communication (Cont’d)

4. Main Idea: Projecting a Powerful Imagea. Essential Details:

Depth of Knowledge Breadth of Knowledge Enthusiasm

5. Main Idea: The Power of Nonverbal Communicationa. Essential Details:

Language Gestures Interpreting Gesture Clusters Using Body Language

6. Main Idea: It’s How You Say Ita. Essential Details:

Using Your Vocal Qualities

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Part VI. TOPICS (Cont’d):C. Nonverbal Communication (Cont’d)

7. Main Idea: Communicating Through Spatial Arrangementsa. Essential Details:

Territory Environment Things Using Territory and Environment to Facilitate Communication Interpersonal Space Strategies Special Arrangement Determinants Spatial Implications for Organizations

8. Main Idea: How Your Use of Time Talksa. Essential Details:

How Your Use of Time Talks Accuracy Scarcity Repetition

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Part VI. TOPICS (Cont’d):D. Group Communication

1. Main Idea: Presentation Powera. Essential Details:

The #1 Fear … The #1 Success Predictor Training the Butterflies Developing the Attitude of a Successful Public Speaker Characteristics of Effective Public Speakers Preparing for Success – Planning Know Your Audience What is the Specific Objective of the Presentation? Focus on the Big Idea Getting Their Attention Ice-Breakers The Main Message Conclusion Practice and Visualization Success Visual Aids

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Part VI. TOPICS (Cont’d):D. Group Communication (Cont’d)

2. Main Idea: Meeting Magica. Essential Details:

Guidelines for Effective Meetings Preparing for an Effective Meeting Determining the Purpose Set Objectives Select Participants Plan the Agenda Managing the Energy Cycle Set the Time and Place Room Arrangement Facilities Checklist

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Part VI. TOPICS (Cont’d):D. Group Communication (Cont’d)

3. Main Idea: Conducting Powerful Meetingsa. Essential Details:

Dynamic Meeting Leadership Minutes Encourage Participation Encourage Problem-Solving Keep Discussions on Track Encourage a Clash of Ideas The Perils of “Groupthink” Reaching a Decision Ending the Meeting Post-Meeting Follow-up

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Part VI. TOPICS (Cont’d):E. Written Communication

1. Main Idea: Putting Yourself Ahead of the Packa. Essential Details:

Telegraph Your Message Format Follows Function Memos: Use and Abuse Reports – More Than Long Memos Business Letters – Your Messengers to the Outside World

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Part VI. TOPICS (Cont’d):E. Written Communication (Cont’d)

2. Main Idea: It’s A Matter of Stylea. Essential Details:

What is Style The Big Three: Clear, Concise, Readable Don’t Muddy the Water Short is Best Telegraph Avoid Sexism Humor Punctuation Editing Common Errors Style Strategies

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Part VII. PRACTICE:

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Part VIII. PERFORMANCE:

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Part IX. Close:A. Review

B. Assessment

2. Class critique sheet.

3. Student follow up sheet.