06 12 16FCC assists thousands every day SIA sets new onboard standards CargoCity in pole position

05 Frankfurt turns intostrategic hub for A380

2/2010

2 Check-in

Dear Reader,CargoCity stands for high performance and excellent quality – an outstanding brand in itself! Today, Frankfurt Airport (FRA) ranks among the top ten cargo airports in the world. The Who’s Who of the global logistics industry is located right here to take advantage of the opportunities offered by a world-class one-stop cargo hub.

One of the secrets of our success is the combination of freighter and belly-load cargo traffic at FRA, serving the entire globe. Airlines operate more than 80 freight-only flights per week. In addition, we feature some 4,000 passenger flights per week, most of which can carry freight, too. Frankfurt’s airlines fly to about 300 destinations. This guarantees short connec-tions to all parts of the world. Goods fly the globe with a stopover here.

Our strategic location in the heart of Europe is another key advantage of FRA as a freight hub. We offer the best air, rail and road connections. Furthermore, our customers can benefit from the economic power of our catchment area: with 38 million consumers within a 200-kilometer radius of FRA. This encourages us to continue on the growth path.

Our next step is creating a new development area at CargoCity South, which will add about 20 percent more space for warehouses and offices at FRA. The expansion comes just in time as the world economy rebounds. Demand for cargo capacity is growing once again. From January to May 2010, airfreight at FRA jumped by 32.7 percent. In May 2010 – the busiest airfreight month so far in Frankfurt Airport’s history – airfreight tonnage surged by 39.7 percent year-on-year, exceeding 204,000 metric tons.

The timing is also great for Frankfurt Airport itself. The expansion area at CargoCity South is being developed in tandem with the construction of FRA’s new Runway Northwest. The inauguration of the new runway is planned for the start of the Winter Timetable 2011/2012. In 2012, our first customers will be able to move into the new freight buildings. Thus, we are simultaneously gaining more slots and more cargo capacity.

We are certain that this is a classical win-win situation for our customers and for us – as we lay the path for growing our business.

Sincerely,Herbert Mai

Frankfurt Airport is the leading air cargo hub in Europe. To maintain this position, a major expansion of CargoCity South is underway. Our success story as a global cargo hub continues.

CargoCity – where the beat goes on

Herbert Mai

Fraport Executive Board Member

responsible for Retail and Real Estate

03 Fraport World More gates at Pier B meet new EU regulationsFrankfurt Airport is home base for Lufthansa‘s A380Fraport‘s Communication Center is more than just a call centerTwo new ground-control towers start operations

09 Airline WorldTurkish Airlines 50 years at Frankfurt AirportSingapore Airlines brings leading service level to Frankfurt Asiana Cargo offers service without compromise

15 Future WorldFirst parts of the taxiway bridge over A3 autobahn installedCargoCity expansion lays path for further growth

18 People WorldKorean Air welcomes new manager and celebrates cargo anniversaryVolker Greiner takes over from Henry Hasselbarth at EmiratesThai Airways celebrates its 50th birthday at Frankfurt Airport

12 Singapore Airlines

8 Ground control

16 CargoCity

3Fraport World

Traffic figures at FRA

Air traffic figures at Frankfurt Airport for the first three month of 2010 comparing to the same period of 2009.

Passengers 11,345,000 +3.9%

Air Freight 524,000 metric tons +33.5%

Air Mail 19,300 metric tons -1.9%

Movements 108,700 0.0%

Load Factor 71.1% +2.7 points

During the flight ban period caused by the volcanic ash Fraport implemented a comprehensive assistance

program to cater to the needs of approximately 700 passengers stranded in the transit area.

Steady rise: Skytrax passenger surveys on service quality show a continuous improvement for Frankfurt Airport (FRA). FRA climbed the charts from position 94 in 2007 to 44 in 2008 and 21 in 2009 in the ranking of international airports world-wide. This year, FRA ranks number 16 in the world. Fraport’s executive board chairman Dr. Stefan Schulte said: “We are close to

FRA climbs up Skytrax ranking

Help for passengers and airlinesVolcanic ash over Europe halted flights. Frankfurt Airport did everything possible to help grounded passengers. Fraport implemented a comprehensive special assistance program to cater to the needs of approximately 700 passengers stranded in the transit area.

The range of food and drinks offered included vegetarian as well as Asian and African meals. Fraport provided towels and underwear. The airport even hired

street artists to entertain children. Thanks to a non-bureaucratic agreement reached with the authorities, passengers were al-lowed to leave the transit area to get some fresh air. Also, transit passengers could make use of FRA’s gym.

As a thank you to the airlines for their cooperation, Fraport waived charges for the aircraft parked at Frankfurt Airport. Parking fees during the flight ban period amounted to half a million euros.

Fraport takes over St. Petersburg airport

The original Sojus TM19 capsule arrived at Frankfurt Airport as a special shipment on board of an AirBridge Cargo aircraft. The Russian spaceship was bound for the Technical Museum in Speyer, where Ger-man astronaut Ulf Merbold welcomed the capsule which brought him back to earth after his visit at space station MIR.

From space to Frankfurt Airport

Fraport and its partners in the Northern Capital Gateway consortium will operate and expand St. Petersburg’s Pulkovo Airport (LED), the fourth largest in Russia. The 30-year concession covers operating and further developing LED. Activities will initially focus on the construction of a new terminal and the expansion of apron areas. Investment will total almost €1 billion. Fraport holds a 35.5 percent stake in the consortium.

LED welcomed 6.8 million passengers in 2009. The airport is located about 20 kilometers from downtown St. Petersburg and features two runways as well as one domestic and one international passenger terminal. With a population of about 5 million and some 3.5 million tourists last year, St. Petersburg is well on its way to becoming one of Europe’s most popular tourist destinations.

having an excellent ranking and the trend makes me rather optimistic.” Skytrax’ annual airport rating focuses on customer satisfaction. Participants are asked to rate many criteria including passing through security control, waiting times at the bag-gage claim belts, amenities and services offered in the terminals and information boards for connecting flights.

Fraport will continue to support Eintracht Frankfurt as their main sponsor. In line with the slogan “Fraport – active for the region,” Fraport has been supporting the local soccer heroes for 10 years. Heribert Bruchhagen, chairman of Eintracht Frankfurt, is grateful for this loyalty and says: “None of the positive develop-ments would have been possible without Fraport’s support.”

Fraport remains Eintracht sponsor

Original Sojus capsule arriving at Frankfurt Airport.

4 Fraport World

BVD opens center in CargoCity SouthFraport Ground Services (BVD) has moved its operational cargo headquar-ters to the newly constructed building

More gates at Pier B meet EU regulations

Since April, more gates in Pier B have been gradually put back into operation.Positions B43, B44, B45 and B46 are now

open again and allow two-level board-ing. Level 2 is for enplaning passengers only, level 3 for deplaning.

The two-level boarding meets the requirements of EU security regulation 2320 which calls for a separation of boarding and deboarding passengers. The EU regulations were put into practice in the night of April 27 to 28.

As a next step, positions B42, B47 and B48 will be redesigned. The gates were kept open as a fall back option in case processes would not run smoothly, but are closed now. All construction work in Pier B is scheduled to be completed by July 2011.

More gates in Pier B meet the EU requirement to

separate boarding and deboarding passengers.

Air Berlin renews contract with Fraport Ground Services

Air Berlin and Fraport Ground Services sign new

contract: From right Michael Müller (BVD), Norbert

Bentele (Air Berlin) and Hiltrud Winkel (BVD)

Germany s second largest carrier Air Berlin has signed a new contract with Fraport Ground Services (BVD). The suc-cessful partnership will be extended for the next years. BVD provides passenger services as well as ramp services for Air Berlin jets.

Air Berlin serves 56 destinations from Frankfurt. The carrier uses Boeing 737s and Airbus 319s, 320s and 321s on short-haul flights. Latest destinations are Hamburg and Sylt, a German island in the North Sea.

New company cars save 26 percent leasing costs.

540 in CargoCity South. The relocation became necessary as a result of the construction of the new runway and planned Terminal 3. Furthermore, cargo volumes continue to increase and BVD sees a general shift of cargo handling to the southern part of the airport.

The official opening was celebrated in March. Marcus Steinmetz, an execu-tive with BVD, pointed out: “We want to centralize all ground handling processes here. Further developments will depend on traffic forecasts and our market share.”The new BVD operational cargo headquarters

New service at Frankfurt Airport: Browsers of mobile phones from now on instantly lead to flight schedule information without the need to install special applications. Users get access to the German version at frankfurt-airport.mobi and the English variant at frankfurt-airport.com.

Even frankfurt-airport.de automatically leads to the mobile information service, if a mobile phone is used. The new mobile service works with simple internet capable mobile phones and smart-phones. Key words for the research can be destina-tion or flight number.

Up-to-date schedules via mobile phones

Frankfurt Ground Services (BVD) bids fare-well to its Opel Corsa fleet. The vehicles are going to be replaced by Mercedes B-class models, which will be leased for BVD staff in the near future.

The decision to replace the company cars was made by the BVD management team in order to cut costs. The monthly leasing rates of the new cars are 26 percent lower than expenses for the current fleet.

Fraport cuts leasing costs

5

In May, the first Lufthansa Airbus A380 has been welcomed at its new Frankfurt Air-port home base. At the A380 hangar more than 2,000 guests celebrated the delivery of Lufthansa’s new flagship. The event was an important milestone for both Lufthansa and Frankfurt Airport. Frankfurt’s lord mayor Petra Roth christened the first Lufthansa A380 “Frankfurt am Main.”

D-AIMA’s first scheduled flight took place on a very special occasion: On June 6, the new aircraft flew to Johannesburg, on board the German national soccer team heading for the World Cup in South Africa.

Since June 11, Lufthansa’s A380 has been operated scheduled services between Frankfurt and Tokyo. Lufthansa ordered 15 A380s. The carrier will take delivery of four A380s before the end of this year. The

FRA is the home base for Lufthansa’s new flagship Airbus A380

aircraft will be operated on routes from Frankfurt to Beijing and Johannesburg. Lufthansa’s A380s offer 526 seats in a state-of-the-art cabin. The all-new First Class with eight generous seats is located on the upper deck. With 98 seats, Lufthansa’s A380 Business Class is the largest in the skies. There are also 420 seats in Economy Class.

Frankfurt Airport is well prepared to handle the new Airbus. “We have invested several hundred million euros to accommodate the A380,” states Dr. Stefan Schulte, Fraport’s executive board chairman. Frankfurt Airport offers ten positions for the A380 at both terminals. By processing first class, business and economy passengers on separate levels, it is possible to board them independently. Also, the new A380 maintenance base has been ready in time for first delivery to Lufthansa.

Fraport World

6

The closure of much of Europe’s airspace including the shut-down of operations in Frankfurt as a result of the volcanic ash cloud in April caused an extremely busy period for the Fraport Communication Center. With the closure on April 16, the FCC handled up to 10,000 calls every day.

On normal days the FCC receives only one third of that level, i.e., between 2,500 to 3,500 calls. But even that means more than one million calls per year and in the best case just as many satisfied customers.

Who’s calling? People who get lost at the airport. Airlines who want to check flight details. Residents complaining about aircraft noise. Airport employees requesting internal operator informa-tion. Whatever the reasons, the agents at the FCC offer immedi-ate answers and help. And they do so in 18 different languages. “40 percent of our customers are English speaking, so our agents need to switch not only from topic to topic but also between languages very fast,” states Steffen Seipp, manager of the FCC.

The FCC agents are based directly at the airport

The Fraport Communication Center is situated in building 101 on the airport premises. From there the FCC offers many more services than an ordinary call center. It helps to process informa-tion as fast as possible and to pass on requests and demands to the various operational departments.

The Fraport Communication Center (FCC) is the internal call center of Frankfurt Airport. But it is quite more than a normal call center. The FCC can be used by many individuals: passengers, airlines, airport staff, residents of nearby towns, and visitors. All questions are allowed. The FCC offers more than 20 different services and helps to quickly find one’s way through the airport or to solve problems of all kinds that may occur.

The gateway to Frankfurt Airport assists thousands every day

Fraport Communication Center is more than just a call center

“More than 80 percent of all customers get through to an agent within the first 20 seconds,” says Seipp, explaining call center operating figures.

To meet the needs of all customers the FCC offers about 20 differ-ent services. Besides giving company and airport information the agents trace lost items, handle passenger complaints and answer questions regarding the airport extension. Additionally, the FCC responds to customer enquiries received by e-mail or fax.

Due to the variety and number of questions, the FCC agents sometimes meet with requests that are quite funny. One passenger said that his luggage did not have the required 20 kilogram and asked what he was supposed to pack to add to the weight. Another caller asked when a Condor flight was scheduled to arrive, but all he knew was that the captain’s name was Schmidt.

And then there was a man looking for his girlfriend who made it quite difficult to locate her. “Her name is Ingrid, she is short, has black hair and wears jeans,” was the only description the FCC received. Another time, a mother called the FCC in a panic. She and her two Children got totally lost in one of the terminals. At the same time the person was on another line who was meant to pick up the lost mother. The FCC agent coordinated the customers to find each other.

The FCC handles calls and the service behind

Customer service does not end with simply putting the caller through to the relevant department. On the contrary. If possible, the agents try to handle everything immediately. They have access to all kinds of data: for example, whether lost items have already been taken to the Lost & Found office.

“Incoming calls are sorted out with the help of special software programs and databases. General questions are answered directly and immediately. Special questions are assigned and put through to the appropriate departments,” explains Steffen Seipp. “This helps the departments in their daily work and adds to an efficient and customer friendly service.”

A simple question or a full service package?

Sometimes the agent has to provide answers for a whole range of questions. For example, someone calls and says that he wants

Fraport World

Steffen Seipp is head of the FCC

In March 2008, Steffen Seipp was appointed as manager of Fraport’s Communication Center. 30-year old Seipp started his career with Fraport in 2002. Amongst other posi-tions he worked in marketing, communications and project management. Before he joined Fraport, he received his Bachelor’s Degree in Business Administration from Mannheim University.

to pick up a person at the airport who will be on a plane from Mallorca, but he does not know the flight number. And where can one park the car? Is there a chance to buy flowers? Will the shop accept credit cards or is there a cash point somewhere near? And in case one needs to spend time waiting, is there a Starbucks Café close by?

The agent will safely navigate the caller through the airport with all due charm and professionalism that is typical for the FCC. All in all, the service aims at making processes easier and faster not only for the passengers but also for the various departments. “Our agents are specially trained to render the best service,“ explains Steffen Seipp.

Service for Fraport staff, airlines and travel agencies

Airlines and Fraport staff also appreciate the services offered by the FCC. At the airport, they can call an internal number (118) to get put through to important contact persons or to get information on current flight data. For the agents this is no big deal as they have easy access to the flight information data.

Another special number is for travel agencies who call from outside the airport. The service is called the “FRA Professional World” and offers support exclusively related to the work of those agencies.

Calls that reach the central number for Maintenance & Repairs (119) follow the same pattern. Whether someone reports a broken light bulb, a clogged toilet or a non-functional passenger bridge – the agent notes the necessary information in a special database and forwards it to the Integrated Technical Opera-tion Control. From there the repair workers are sent to handle the situation. “We received more than 100,000 maintenance requests during the last couple of months alone,” says Seipp.

7Fraport World

Get in contact with the FCCAirport Information: Tel. 0180/5 372 46 36 (01805-FRAINFO) (external) Tel. 118 (internal) info@fraport.deCompany Information: Tel. 069/690-0 info@fraport.de

Info Phone: Tel. 0800/234 56 79 ausbauinfo@fraport.de

Travel Agencies (FRA Professional Tel. 0180/5 372 96 75 3 World Members): (01805-FRAWORLD) fraworld@fraport.de

Park & Fly: Tel. 069/690 794 55 parkandfly@fraport.de

Lost & Found: Tel. 069/690 663 59 fundbuero@fraport.de

Dangerous Goods Collection: Tel. 069/690 793 00

Maintenance & Repairs: Tel. 119 (internal) 069/690 739 32 zas@fraport.de

Central Fax Number Fraport 069/690 700 81

Bright and friendly atmosphere at the Fraport Communication Center: About 50 agents work at six modern service islands with five work stations each. On normal days

the FCC agents handle between 2,500 and 3,500 calls. A service level of at least 80 percent is the common goal.

The FCC is the central point for all queries

The FCC is the central point for all queries. The lines are open 24 hours daily and the friendly agents are pleased to lend their helping ‘ears’. “We may not be visible to you but we are the reassuring voice at the end of the phone,” states Seipp. “What characterizes the FCC best is that we are all people who work with people for people. Customer service is our passion.”

Kategorie88 Fraport World

Decentralization is a requirement for the new Runway Northwest

New ground-control towers at Frankfurt Airport inaugurated

On April 15, Frankfurt Airport‘s new ground-control towers were inaugurated. With this efficient infrastructure FRA meets the demands of increased air traffic and can now commission Runway Northwest that will become operational for the Winter Timetable 2011/2012.

“Trust is good, control is better,” commented Fraport execu-tive board chairman Dr. Stefan Schulte at the inauguration ceremony of the two new apron-control towers last April. The towers pave the way for the future Runway Northwest that will go into operation in the winter of 2011/2012. “The airport is growing. Therefore we require the necessary infrastructure designed to meet the challenges of the future,” Schulte said explaining the €16 million investment.

A challenge for project teams and architects

In 2002, the ideal locations for the ground-control towers were determined. The monitoring structures are located on the roof-top of Pier A and the CD connector building between Terminals 1 and 2. The new towers replace the former central apron control, which was based on the center axis of Terminal 1. Romy Wilczek, manager of the central apron control and traffic control center, explained the biggest challenge behind the project: “The premise was that both towers must start operation at the same time. However, the towers were designed by two different project teams and architects.”

Conceptual planning showed how complex the technical details of the new towers would be. Issues like air conditioning and

workplace ergonomics were to be considered. Thus, the current workstations of the ground controllers had to be replaced by in-novative versions. With the new technical equipment the ground control staff have all necessary modern means at their disposal to fully exploit the whole potential of the airport infrastructure.

Safe taxiing traffic around the clock

Fraport’s 80 ground controllers work in three shifts to make sure that all traffic taxies safely, smoothly and expediously. They supervise all aprons north of the parallel runway system as well as the cargo aprons in the south and the General Aviation Terminal. The ground controllers have visual apron contact and are also sup-ported by ground radar and cameras. The task of Fraport’s ground controllers is to coordinate taxiing or towed aircraft on their way from the parking positions to the runways and vice versa.

The apron controllers also coordinate Follow-Me vehicles and Win-ter Services for clearing snow and ice from the runways. Further-more, they announce current operational restrictions and safety controls in the airside operational area. And last but not least, friction tests are conducted on the runways. With all the innovative high tech equipment and state-of-the-art technology the new ground-control towers are among the most modern in Europe.

Airline World 9

Two new SkyTeam members on final approachSkyTeam global airline alliance is looking forward to welcoming two new members in June. Ten years after its founding, Vietnam Airlines and Tarom Romanian Air Transport join the group. Vietnam Airlines operates a fleet of 70 aircraft and serves some 50 destinations worldwide. The Frankfurt services to Ho Chi Minh City and Hanoi are the only nonstop link between Germany and Vietnam.

Tarom has 26 aircraft flying to 23 countries in Europe, North Africa and the Middle East. Including Vietnam Airlines and Tarom, SkyTeam will have 13 member carriers. The success story began in June 2000 at a founding ceremony in New York staged by Delta Air Lines, Air France, Aeromexico and Korean Air. Later Aeroflot, Air Europa, Alitalia, China Southern, CSA Czech Airlines, Kenya Airways and KLM joined the club. Together the group oper-ates a network that includes 898 destina-tions in 169 countries.

Although SkyTeam has no German member it shows a strong presence at Frankfurt Airport. SkyTeam’s managing director Marie-Joseph Malé said that “at the moment we are looking at co-locating at Frankfurt Airport, which is served by nine of our current and future members.”

The next potential member is on ap-proach. China Eastern Airlines announced its intention to join SkyTeam by mid-2011. The Shanghai headquartered carrier oper-ates daily service between Frankfurt and its home base.

Ariana Afghan Airlines flies nonstop to Kabul againAfghan flag carrier Ariana Afghan Airlines (FG) flies again nonstop between Frankfurt and Kabul, the capital of Afghanistan. The previous stop in Istanbul was abandoned saving passengers about six hours of travel time. The flight departs from Frankfurt at 8 p.m. and arrives at Kabul at 6 a.m.

on the next day. FG uses a wet-leased Boeing 757-200 with a two-class configuration on the route. The aircraft offers 164 seats in Economy Class and 16 in Business Class. Currently three weekly services depart on Mondays, Wednesdays and Fridays. Check-in is performed by Fraport at Terminal 2.

Air Astana increases Frankfurt frequenciesKazakhstan’s flag carrier Air Astana (KC) continues its expansion course on the Frankfurt route. Since June, the young airline has been operating daily nonstop flights between Frankfurt Airport and Astana. KC uses Boeing 757-200s in a two-class configuration seating 150 passengers in Economy Class and 20 in Business Class.

Air Astana was founded in 2001 and oper-ated its maiden flight one year later on the domestic route between Almaty and Astana. KC is a joint-venture of the Kazakh government and British Aerospace. Peter Foster, an experienced airline executive who managed carriers like Cathay Pacific and Royal Brunei, is serving as CEO.

Air Astana operates a fleet of 22 aircraft serving a network of 23 international and 21 domestic destinations. Lufthansa Technik is in charge of aircraft mainte-nance. The carrier is ranked by Skytrax as one of the best airlines in Eastern Europe.

Air Astana was founded in 2001 as a joint-venture of

Kazakhstan‘s government and British Aerospace.

Vietnam Airlines joins SkyTeam global alliance which

celebrates its tenth anniversary.

Since 1997, the fast-growing modern city Astana has been the capital of Kazakh-stan, the world’s ninth-largest country. Former capital Almaty in the southeast of Kazakhstan is still the cultural and economic center of the country and a hub for Air Astana.

Customers and business partners celebrated the arrival of Qatar Airways’ (QR) first Boeing 777F. The freighter is the latest addition to the fleet, now numbering 83 aircraft, and adds significant capacity to the airline’s freighter network. The new aircraft has a payload of 102 metric tons, more than double the capacity of the airline’s

Airbus A300-600 freighters. QR has ordered three more B777Fs which will be delivered within a year. The cargo facilities at New Doha International Airport will further underline the air-line’s strategy to play a key role in the cargo business in the region. The new airport is scheduled to be operational by the end of 2011.

Frankfurt Airport welcomes Qatar Airways’ first B777 freighter

Qatar Airways celebrated the arrival of its first

Boeing 777F with customers and business partners.

10 Airline World

Private Tajikistan carrier Somon Air has doubled its flight frequencies between Frankfurt and Dushanbe. Somon Air

Somon Air now twice weekly to Dushanbe

Somon Air connects Frankfurt and Tajikistan‘s capital

Dushanbe operating Boeing 737-800s.

offers the only nonstop service from Frankfurt to the capital of the central Asian country. Flights depart from Terminal 2 on Wednesdays at 7:20 p.m., on Saturdays at 3:30 p.m.

Somon Air was founded only two years ago. In addition to Frankfurt, the carrier connects Dushanbe with Dubai, Istanbul, Moscow, St. Petersburg, and other cities in the region. IDME Limited Frankfurt is the airlines’ GSA in Germany.

Currently, the company employs about 140 people. Somon Air operates two Boeing 737-800s offering 156 seats in Economy Class and 16 seats in Business Class. The young airline is a member of IATA.

Air Transat adds services to Toronto In the summer Air Transat (TS) offers a fourth weekly service from Frankfurt to Toronto. From July 1 to September 2, the additional flight will depart every Friday. The private Canadian carrier deploys Airbus A310-300s on the nonstop route, offering 249 seats in Economy Class and 20 in Air Transat’s Club Class.

Air Transat is Canada’s leading leisure carrier and a subsidiary of Transat A.T tourism group. The fleet of 18 Airbus A310s and A330s serves destinations in 28 countries. In addition to Toronto, TS serves Calgary, Edmonton and Vancouver from Frankfurt.

Air France has redesigned its cabins onmedium-haul flights within Europe. The French carrier now offers a Voyager Cabin and a Premium Cabin onboard its fleet with more than 75 seats, including all flights between Frankfurt and Paris. Customers in Voyager Class now have “time to think” about their booking. They can book with a price guarantee and think about it for a couple days.

This new service costs an extra fee of 10 euros, which only applies, when the ticket finally will not be bought. Premium cabin passengers have two options. Premium Economy offers more legroom in a six-abreast arrangement, in Premium Business the middle seat remains free. Both come with additional services like nice catering and free seat reservation.

Air France redesigns cabins

The new Air France cabin onboard of an A320.

11Airline World

Turkish Airlines sponsors the football team FC Barcelona to advertise its brand internationally.

Turkish Airlines (TK) celebrates its 50th anniversary at Frankfurt Airport. The Turk-ish flag carrier inaugurated its flights to Frankfurt back in 1960. Today the airline is a frequent visitor at Frankfurt Airport. TK offers up to four daily round-trips to its home base Istanbul Ataturk and a daily service to Turkey’s capital Ankara. Services to Adana, Izmir and Kayseri are added in the peak season.

Turkish Airlines 50 years at Frankfurt AirportTK was founded in 1933. Currently the Turkish government holds a 49-percent minority stake in the airline. 51 percent are floated on the stock market.

In 2005, Turkish Airlines took a major step forward when a new management team took over. It extended the TK fleet by 59 aircraft and decided to open 23 new inter-national routes. This move made Turkish

Airlines one of the fastest growing airlines in the world. Within only five years, passenger numbers doubled, passing the 25 million mark last year. TK joined Star Alliance in 2006.

Today the carrier operates a network of 159 destinations in 76 countries. In particular, TK’s long-haul services to Asia, the Middle East and Africa sell quite suc-cessfully in Germany, using its home base Istanbul as a hub. TK flies to destinations such as Singapore, Bangkok, Nairobi and Cape Town. Special services are offered to transfer passengers with long con-necting times. Travelers can make a free Istanbul sightseeing tours. After arrival at Istanbul Ataturk Airport, the passengers are picked up by a private guide and can spend few hours filled with historic sights of the city.

Turkish Airlines found famous partners to advertise its brand internationally. The carrier sponsors leading football teams like Manchester United and FC Barcelona and presents the stars as testimonials.

25 years of reliable service: The first American Airlines (AA) jets took off from Frankfurt Airport on April 12, 1985. The two silver aircraft headed nonstop to AA’s home base Dallas/Fort Worth and to Chicago. After 25 years of opera-tion, American’s daily schedule is still unchanged. Every morning a Boeing 777 in a three class configuration (F, C, Y) departs for Dallas/Fort Worth. In the afternoon, a two-class Boeing 767 (C, Y) flies to the second big AA hub in Chicago.

“We are very pleased to celebrate the 25th anniversary of our Frankfurt service. This is a milestone for us,” said Rick Walker, Sales Manager Germany and Austria. “We are looking forward to serving Frankfurt many more years.” AA is one of the largest carri-ers in the world. Its history began back in 1926 with the famous Charles Lindbergh flying airmail from Chicago to St. Louis. Today almost 900 AA aircraft operate more than 3,400 flights per day. American employs 82,000 people worldwide. In Frankfurt the carrier has about 100 staff.

AA celebrates 25 years of Frankfurt service

American Airlines started services from Frankfurt to Dallas and Chicago in 1985 using DC 10-30.

Adding its ninth destination in Italy, Luft-hansa started a new daily service between Frankfurt and Naples. The flights depart from Frankfurt in the early morning. The return flight leaves Naples at noon. LH uses Airbus A319s seating 132 passengers in Business Class and Economy Class.

After a 20-year hiatus, Germany’s flag carrier resumed services to Iraq. Lufthansa operates four weekly flights to Erbil in the northern part of the country using A319s as well.

Lufthansa adds Naples and Erbil

Lufthansa uses small Airbus 319s on its new routes to

Italy and Iraq.

12

The only open question remains is: When will Singapore Airlines use the A380 on the Frankfurt route? “It’s a question of rotation and available slots for a different flight schedule that meets our needs to operate the A380 profitably,” explains Leslie Thng, Singapore Airlines’ general manager Germany. He is hopeful that SIA’s A380 will come to Germany. Additional capacity of the new runway will give SIA new opportunities in scheduling.

Business Class offers 30 inch-wide seats / Fraport chosen for Check-inSingapore Airlines (SQ) can be proud of many firsts. SIA was the first airline to fly the Airbus A380 and it has always been setting new service level standards in the air. Now, its leading First and Business Class cabins are used on the Frankfurt routes onboard of SIA’s Boeing 777s. On the ground SIA chose again Fraport Ground Services as its check-in partner.

Singapore Airlines brings leading service level to Frankfurt

Strong presence with three dailies at Frankfurt

Today, Singapore Airlines has already a strong presence at Frankfurt Airport. The carrier offers twice daily services to Singapore and one to New York JFK. SIA uses Boeing 747-400s and Boeing 777-300ERs on the Frankfurt route. “Frankfurt has always been an important destination to us,” says Thng. “Shortly after founding Singapore Airlines in 1972 we started our Frankfurt service using Boeing 707s.” Since 1987, SIA has been flying nonstop between the two cities, since 1992 it has been offering daily services. “In 2000, the second daily was launched continuing to New York.”

Thng is quite happy with how things work at Frankfurt Air-port. The carrier employs 25 people at the airport to handle the flights. This does not include the check-in which, after a pause of three years, is now again done by Fraport Ground Services (BVD). “We experienced an excellent service level in the past, so we decided to come back,” Thng states. Overall, Thng leads a staff of 86 people at SIA’s Frankfurt office.

Waiting for space to open a SIA style lounge

Thng would like to open a SIA lounge at Frankfurt Airport close to the gate. “Our Business and First Class customers are clearly missing a lounge service at Frankfurt Airport.” SIA is handled at Terminal 1 using Pier B. But there is currently no space available. “Fraport has offered us an interim solution,” says Thng, “but it wouldn’t be possible to offer a service

Airline World

Leslie Thng heads SIA Germany

Frankfurt office of Singa-pore Airlines is headed by Leslie Thng who is general manager Germany, Austria, Central and Eastern Europe. Thng moved to Germany one year ago. He is married and has two kids. The 35-year old manager studied Business

Administration at the National University of Singapore before he joined SIA in 1999. In more than ten years Thng held various positions in the loyalty marketing, network revenue management, and in China. Before moving to Frankfurt he was SIA’s GM in Italy.

13

standard our customers would expect at a SIA lounge.” SIA decided to wait until terminal A-Plus will be finished. When in operation, Lufthansa will relocate many services to the new gates and that will leave open space in Pier B. After this, SIA will try to find a location in Terminal 1 to operate a SIA style lounge.

The repeat awards that SIA has been winning over the years reflect the airline’s philosophy to constantly innovate and keep pace with the changing preference of consumers. For example, readers of German magazine Business Traveller voted for SIA again as the best airline to Asia and Australia. OAG named SIA as airline of the year after thousands of frequent travelers gave their vote. SIA’s high customer service standards are symbolized by the “Singapore Girl,” the famous stewardess. Today the Singapore Girl is a global marketing icon. Wearing their distinctive uniform, a sarong kebaya in batik material, the Singapore Girl is one of the airline industry’s instantly-recognized figures. It was created shortly before 1972 when Singapore Airlines was formed following the division of the former Malaysia-Singapore Airlines into two carriers.

Bali is number one destination from Frankfurt

“The German market is quite special,” says Thng. “Tour opera-tors are important partners for our business, but also individual travelers.” SIA’s number one FIT destination here is Bali. “With a net flying time of under 15 hours, we offer the shortest connec-tion from Frankfurt to Denpasar,” explains Thng. SIA offers three daily nonstop services from Singapore to Bali.

Selling Australia is among the other top markets in Germany. “Travelers find all important Australian gateways in our network. We are serving five destinations down-under: Adelaide, Brisbane, Melbourne, Perth, and Sydney,” says Thng. Using the hub Singapore, the SIA network including that of sister company SilkAir offers flights to 97 destinations in 39 countries, including all major touristic and business destinations in the region. As the flag carrier SIA works closely with the Singapore Tourism Board. The Singapore Stopover Holiday program includes one night in Singapore plus airport shuttle and sightseeing tour from only 37 euros. It is proving to be very popular.

SIA records profit for last financial year

Like the rest of the industry Singapore Airlines was hit by the global financial crisis. But unlike many carriers the Singapore Airlines Group still records a profit for its full year ending March 31. Revenue was down 20 percent reaching S$12.7 billion or €7.18 billion. But the SIA group earned a net profit attributable to equity holders of S$216 million or €122 million for the financial year, maintaining its unbroken record of full year profitability.

Airline World

More personal space in Economy Class: SIA‘s Economy Class has

always captivated travelers around the world. Today, the ergonomically designed

seats offer more comfort and more leg and knee room. Each seat in the B777-300ER

has a front mounted footrest and a height adjustable headrest with side panels

which can be folded for head and neck support. LCD monitors measure 10.6 inches.

SIA at FrankfurtDestinations Frequency AircraftSingapore (SIN) 7/7 B747-400 7/7 B777-300ERNew York (JFK) 7/7 B747-400

Configuration: B777 F 8 seats, C 42, Y 228; B747 F 12, C 50, Y 313

Special First Class for each aircraft: SIA’s eight First Class private

cabins onboard the A380 shown on the photo are called Suites and provide an

unsurpassed experience of travel. First Class on Boeing 777-300ERs is equipped with

35-inch wide seats what is almost 50 percent wider than the industry standard. The

Sky Suite is SIA’s First Class on Boeing 747-400s offering a seat pitch of 78 inches.

SIA’s Business Class sets new standard: SIA’s Business Class is

recognized worldwide as the epitome of business class travel. The seat on Boeing

777-300ERs turns into a 76-inch long lie-flat bed. With a generous 30-inch width it

enables customers to sleep in their natural sleeping positions. Four abreast (1-2-1)

configuration offers all passengers direct access to the aisle.

Asiana Cargo operates five weekly Boeing 747-400F to Frankfurt. Photo right shows OZ

Cargo‘s General Manager Young Joon Woo and his deputy Dong-Weon Kwak (third

and fourth from right) and their Frankfurt office team.

14 Airline World

Asiana chooses Frankfurt as hub in Europe / Focus on quality

Service without compromise

For Asiana Cargo (OZ) Frankfurt is the most important connection between Asia and Europe. The airline’s policy is not to compromise on either safety or service. Asiana received several outstanding awards for its high quality standards.

“Frankfurt as gateway to Europe is a major market for a young airline like us,” claims OZ general manager Young Joon Woo. Dong-Weon Kwak, as deputy general manager responsible for operations and traffic of Asiana Airlines in Frankfurt adds: “It is a great honor to cooperate with Fraport. We thank Fraport, the load masters, ramp agents, load planners and all nameless co-workers and especially Fraport’s service quality management.”

Indeed, OZ puts a strong focus on service. “It is our job to provide excellent service. In order to do so we can rely on Fraport’s cooperation for top security, a maximum load factor, economical and on-time operation,” continues Kwak. OZ operates one of the youngest fleets around the globe and OZ is the first airline to receive the ISO 9002 certificate for airplane maintenance.

Asiana Airlines, formerly Seoul Airlines, is one of South Korea’s two major airlines. The private carrier is headquartered at Asiana Town, Osoe-dong, Gangseo-gu, Seoul. OZ’s international hub is at Incheon Airport and its domestic hub at Gimpo Airport.

Since 2003, Asiana has been a member of Star Alliance. The carrier operates a fleet of 69 aircraft, which are deployed on 83 routes to 67 cities in 20 countries and 12 destinations within Korea. Frank-furt (FRA), Paris (CDG) and London Heathrow (LHR) are Asiana’s passenger destinations in Europe.

Asiana Cargo operates 20 cargo routes around the globe

Asiana Cargo, the airline’s freight division, was established in 1988. It operates 20 cargo routes using Boeing 747 and 767 freighters to points in Asia, Europe and North America. Between FRA and its home base Seoul Incheon (ICN) Asiana offers five weekly freighter services. Some of them connect to other European airports like Vienna (VIE) and Gothenburg (GOT).

Addional European freighter destinations are Milano (MXP), Brussels (BRU) and London Stansted (STN). A special cargo service from GOT delivers fresh salmon to Asia. All other cargo is the usual mix: machinery parts which are mostly sent to Korea, motors, gen-erators, cars and cartons of all sizes which are loaded on paletts. Besides, precious koi carp is flown out of Japan.

To satisfy the customers’ diverse needs for air cargo, OZ Cargo ser-vices range from general cargo to Charter Service, Sea & Air and AMX product package. “Rapid 988” is a special OZ Cargo product which is an express shipment with top priority. Because of its high service quality OZ has received numerous awards. Among others Skytrax awarded Asiana the prestigious five-star ranking and in 2009 Air Transport World named Asiana “Airline of the Year,” one of most important awards in the airline industry.

Asiana at FrankfurtDestinations Frequency AircraftSeoul (ICN) 7/7 B777-200Seoul (ICN) 5/7 B747-400F

Configuration: C 35 seats, Y 275 seats; F freight only

15

First parts of the A3 autobahn taxiway bridge installedAcross the autobahn to the Runway Northwest: In the night of May 7, construction on the taxiway bridge over the A3 autobahn has been started. The autobahn section between Mönchhof-Dreieck and Kelsterbach was closed for serveral nights when tower cranes lifted the heavy parts of the bridge onto the two bridge piers.

The construction will connect the future Runway Northwest to the current airport apron. The biggest bridges are going to be East 1 and West 1 where aircraft will be taxiing over both the A3 autobahn and the ICE high speed train tracks. The bridges cost €90 million.

Fraport and the well-known Max-Planck-Institute for Chemistry in Mainz intro-duced their new instrument container for global atmospheric monitoring.

In April, the new instrument container for the aircraft based scientific project CARIBIC was put into service. CARIBIC stands for “Civil Aircraft for the Regular Investigation of the atmosphere Based on an Instrument Container.” The powerful system can collect more data on green-house gases, reactive gases and aerosol particles than the former model. The extension was made possible by Fraport. Frankfurt airport has sponsored the

CARIBIC: New measurement container flies around the world

project since 2009. For measurements, the container is loaded into the cargo com-partment of a Lufthansa A340-600. About four times every month, the container flies from Frankfurt into regions that are of great interest for atmospheric science. Whilst passengers enjoy their flight, the equipment carries out measurements that show how the atmosphere is polluted and how it cleans itself.

In Mai, the volcanic cloud over Frankfurt proved a lucky coincidence here. It contained large quantities of sulfur dioxide that are rare in the atmosphere. The aircraft flew right through this cloud. The

The new measurement container will be loaded into

the cargo department of a Lufthansa A340-600.

The A3 autobahn was closed for serveral nights when parts of the Runway Northwest taxiway bridge were installed.

data could be compared with the one col-lected by satellites in considerably higher altitudes. The results showed how precise CARIBIC data is.

Despite the planned extension of its capacity Frankfurt Airport plans to reduce overall emissions. Therefore Frankfurt Ground Services (BVD) invests heavily into alternative technologies and energy supply systems. Fraport’s passenger bridges are already using

solar electricity. Now, three differ-ent electric pallet trucks for loading aircraft has been tested. So far, the apron “jumbos”

are diesel-fueled. The new vehicles use electrical power for driving and the hydraulic system. The BVD manage-ment plans to purchase at least four of them by the end of the year. In 2012, eight of such electric trucks should work on the apron, in 2015 about 20. The new pallet trucks will be both ecologically and economically efficient. The trucks will save up to 70 percent in terms of operational expenses. The BVD fleet specialists state: “We don’t play games, we are serious.”

Fraport tests electric apron trucks

Fraport Ground Services

is testing electric pallet

trucks on the apron.

Future World

16 Future World

CargoCity Team Bernhard Lessmann (left) and Felix Kreutel are planning the new

27-hectare site which means 20 percent more space than today.

Expansion lays path for further growth / One-stop logistics center

Fraport’s CargoCity holds pole position in Europe

The expansion of Frankfurt Airport does not only include a new runway and new terminal areas but also new cargo facilities. Cargo plays an important role: Frankfurt Airport is already Europe’s largest cargo hub, but developing a new site at CargoCity South will ensure further growth and strengthen Fraport’s role as global cargo hub.

The downturn in the air cargo business is over. The global economic crisis struck the industry hard, but it hit the bottom already one year ago. In April 2009, freight figures at Frankfurt Airport were down 25 percent year-on-year. Since then, the statistics have shown continued recovery and airlines are report-ing strong growth again.

In the first quarter 2010, Fraport saw a real freight boom. More than half a million metric tons of freight in a three-month period meant a growth of one third. In March, for the first time in a single month the freight volume exceeded 200,000 metric tons. This represents a new monthly record.

With these freight figures Frankfurt Airport holds the number one position in Europe. In addition, Frankfurt plays a major role as a global logistics hub. Frankfurt ranks already among the top ten cargo airports in the world. The long-term drivers behind this suc-cess are globalization and free trade inside the European Union.

New 27-hectare logistics development at CargoCity South

But there is more to come at Frankfurt Airport: To strengthen the top position Fraport adds new cargo facilities. “Our next step is building new infrastructure on 27 hectares at CargoCity South,” explains Bernhard Lessmann, senior sales manager CargoCity development. The expansion means nearly 20 percent more space than today. The area is already cleared and the new gate 31 in service. Fraport has started building roads and the neces-sary infrastructure. In 2012, companies can start moving into the new buildings at CargoCity South.

Today, Frankfurt Airport operates two cargo centers on its ground: CargoCity North and CargoCity South. Both account for more than 10,000 employees. You find the “Who’s Who” of the logistics industry at Frankfurt Airport. All big integrators like UPS, DHL, TNT and FedEx are present.

First CargoCity North was developed. It is located in the west-ern part of the airport between the existing runways and the A3 autobahn. The main user of CargoCity North is Lufthansa Cargo, which occupies almost half of the 50-hectare area. DHL, Federal Express and TNT are also based here, plus the Frankfurt

16

Future World 17

The map highlights the new area at CargoCity South close to the future Terminal 3.

Animal Lounge and the Perishables Center. CargoCity North has only limited open space left for further expansion. The growth happens at CargoCity South, which is already the place to be. The existing area covers almost 100 hectares, twice the size of CargoCity North. The total warehouse space amounts to more than 200,000 square meters, the offices encompass more than 80,000 square meters.

CargoCity South was born out of the U.S. airbase

The success story of CargoCity South began on December 31, 1993. On this day, the U.S. Air Force gave up parts of its airbase at Frankfurt Airport and the large area in the south of the airport was handed over to Fraport. “Shortly after this, we started plan-ning a new logistics center, which resulted in CargoCity South,” Lessmann recalls. He was involved from the beginning.

Only two years later, the first shipping companies moved to CargoCity South and brought it to life. “Now, after 16 years, the site is fully developed and completely taken by our business partners,” Lessmann proudly states. “This is exactly the timeline we had forecast in the beginning.” Today, CargoCity South is a center for many well-known companies, such as Emirates Sky Cargo and JAL Cargo, shipping companies like Kühne + Nagel and Schenker, integrators like DHL, as well as handling agents like LUG Aircargo and Swissport.

Of course, Fraport Cargo Services (FCS) is also based at Cargo-City South. The wholly-owned subsidiary of Fraport handles about 60 airlines and partners with 400 shipping companies. FCS measures almost 50,000 square meters of warehouse space and handles more than 400,000 metric tons of freight annually.

Freight will rise to three million metric tons annually

Currently, Frankfurt Airport handles about two million metric tons of freight annually. By the end of 2020 this will go up to three million metric tons, as forecasted. The statistics prove that Fraport even is a winner of the crisis. “When business shrinks, companies concentrate on their core business and focus on priority locations. This helped us weather the downturn,” states Lessmann, who has worked with Fraport for 23 years.

Today, the timetable shows about 80 weekly freighter flights. But this is only half of the business. “About 40 percent of all freight in Frankfurt comes in as belly-load cargo on passenger flights,” says Felix Kreutel, senior executive manager development Airport City/CargoCity. “This figure shows the importance of freighter services being responsible for the majority of cargo business at FRA. And, the combination of belly load and freighter flights is the secret of the success.”

“So Frankfurt is the hotspot for goods from all over the world. For example, goods from China to the U.S. arriving on a freighter make a quick stop here. The onward journey may be in the belly of a passenger flight,” says Kreutel. Statistics show more imports than exports from Asia, but to North America it’s more exports than imports. Another figure shows the importance of Frankfurt Airport’s logistics hub for the global economy. “Just about two percent of the worldwide tonnage of goods are transported by airfreight, but the value of goods accounts for more than one third of the total value,” states Kreutel.

The whole logistics chain is on site

“What makes CargoCity special is the bundle of players,” explains Kreutel. “Here we have the whole logistics chain on site. This means short connections, not only in communications but also in a physical way.” Airlines and business partners are right next door. Companies find special facilities like warehouses for dangerous goods or our the Frankfurt Animal Lounge to meet their needs. In addition, veterinary, plant protection and customs services are around the corner 24 hours and 7 days a week. “Over time the freight market at Frankfurt Airport has changed completely,” Lessmann explains. “In the past, cargo here meant mainly European exports. Today, we see nearly as much imported goods. Therefore the main custom office on site is a real plus and saves our customers time and money.”

“Not to forget: CargoCity South is easy to access directly from the A5 autobahn,” says Kreutel. “Today, we see more truck traffic than expected. This sometimes causes bottlenecks,” adds Lessmann. “We are working on the on-site traffic management and with the new development we will add more parking space.”

“More and more companies realize the advantages to be based directly at the airport,” says Lessmann. “Our new development will support this trend.” Companies even invest their own money at Frankfurt Airport. For example Kühne + Nagel did not rent its property but built its own structure on leasehold basis. “This proves how important CargoCity South is for the company.”

Fraport’s CargoCity at a glance

• Optimum air, rail and road connections• More than 4,500 weekly flights to 300 destinations• 35 million consumers within a 200-kilometer catchment area• Qualified staff and favorable labor costs• State-of-the-art infrastructure • The whole logistics chain on site• Innovative services and management

A real global player: Antonio Planchart has been appointed as the new Area Manager Germany of Condor (DE). In his new role, he will be in charge of the airline’s operations at 10 German air-ports. He aims at improved processes mak-ing the system more economical. Planchart is pleased with the support he receives from Fraport Ground Services (BVD). That was proven again when DE sent special aircraft into Haiti recently. Planchart was formerly working with Lufthansa on assign-ments in South America, Europe and the Middle East. He became Regional Manager Africa when he joined DE in 1998 and later on Regional Manager FRA.

18 People World

Imprint

Publisher:

Fraport AG Frankfurt Airport Services Worldwide 60547 Frankfurt Germany Responsible for contents:

Anette Schmid, Fraport Ground Services

Anika Stork und Ulrike Dietz, Fraport Traffic & Terminal Management, Airport Expansion

Sebastian Keil, Corporate Communications

Editorial support:

Ulrike Dietz, Sebastian Keil, Erdal Köroglu, Klaus-Peter Lueck, Anette Schmid, Anika Stork Editorial contributors:

Thomas Hartung, Uschi Lobert Layout:

Büro Ka, Aschaffenburg Printer:

ABT Print und Medien GmbH, Weinheim

Production and project management:

Britta Linke Gloobi.de, Johannesberg Photo credits:

Air Astana, Air France, All Nippon Airways, Asiana, British Airways, Condor, Emirates, Fra-port, Axel Jüngerich, Lufthansa, Qatar Airways, Safi Airways, Singapore Airlines, Somon Air, Technics Museum Speyer, Thai Airways, Turkish Airlines, Vietnam Airlines

Best connections to Tokyo: Akira Nakamura has been appointed as ANA’s new Vice President and General Manager for Germany and Central Europe. Nakamura joined the Japanese carrier in 1989 and was previously in charge of the frequent flyer program and Star Alliance at ANA’s headquarters in Tokyo. Later he became Vice President for Loyalty Marketing before he went to Guangzhou, China, in the role of the General Manager. He came to Frankfurt this spring and is now dealing with adding the Munich-Tokyo route to the already existing Frankfurt-Tokyo service in July.

Nakamura named ANA’s GM Germany

Green but no greenhorn: Men-tor Krasniqi has been appointed to serve as British Airways’ (BA) new Airport Manager having joined the Frankfurt team in February 2010. Krasniqi is especially proud of the new BA Embraer 170 aircraft. It is greener, more fuel efficient and has lower carbon dioxide emissions, he says. BA CityFlyer, British Airways’ wholly-owned subsidiary, is the first airline to intro-duce this aircraft for jet service from Frankfurt (FRA) to London City Airport (LCY). Krasniqi was formerly based in Tirana, Split and Stuttgart as Airport Manager.

Krasniqi is BA‘s new Airport Manager

DE appoints Planchart as Manager Germany

It was 30 years ago that Frankfurt Airport welcomed the first Korean Air Cargo jet. Celebrating this long and successful partnership, Korean Air (KE), Fraport and representatives of the city of Frankfurt met at the Commerzbank Arena. “Frankfurt has been pivotal for KE to become the world’s most successful cargo carrier,” says Sung Hwan Jung, Korean Air’s new Regional Manager Germany.

Korean Air Cargo currently operates 10 freighters per week and daily passenger flights from Frankfurt using a Boeing B747-400 to Seoul. Last year KE carried about 60,000 metric tons of cargo and

Korean Air’s new Regional Manager starts on a special anniversary

170,000 passengers from and to FRA. Jung joined KE in 1990 and learned the airline business from the bottom up. His previous roles include sales and market-ing, network management, business planning, cargo business and airline strategies.

Now, Jung looks forward to applying his skills and experience in the German market. “My goal is to maintain our cur-rent reputation as a leading global carrier in the cargo market,” says Jung. “I also aim to increase our market share in the passenger business, especially between Germany and Korea.”

The photo shows from left: Bernhard Lessmann, Herbert

Mai and Karl-Heinz Dietrich (all Fraport), Jaeho Kim,

Jae-Dong Eum, Sung Hwan Jung and MyungKyu Park (all

Korean Air), and Markus Frank (City of Frankfurt).

50 years Thai Airways InternationalA VIP event at Frankfurt Airport: On April 29, Thai Airways International (TG) celebrated its birthday with Fraport and more than 100 tourism industry partners. Two days later, the carrier started into its 50th anniver-sary. At the Sheraton Hotel Frankfurt the guests were received by Fraport’s executive board chairman Dr. Stefan Schulte before they were addressed by his Excellency Charivat Santapu-tra, Ambassador of the Kingdom of Thailand.

The keynote speech of the ceremony was held by Nond Kalinta, TG’s general manager for Germany, Austria

and Eastern Europe. He said: “The opening of the German market through our Frankfurt route was a milestone for us. Today, Germany is one of our most important markets.”

TG offers two daily flights from Frankfurt to Bangkok (BKK) using Boeing 747-400s. The carrier flies to 70 destinations in 35 countries on five continents. With a fleet of 90 aircraft, the airline carries al-most 20 million passengers and 500,000 tons of freight every year. TG has turned Bangkok into an important hub in Southeast Asia. TG has won numerous awards for the excellent service quality and hospitality on board.

Fraport CEO Dr. Stefan Schulte received the guests of Thai‘s 50th annivesary celebration; Nond Kalinta, Thai

Airways‘ general manager Germany, Austria and Eastern Europe holds the keynote of the ceremony.

19People World

Götzmann is Safi’s first GM EuropePrivate Afghan carrier Safi Airways has appointed Christoph Götzmann as Vice President Cargo and General Manager Europe. Götzmann comes with years of experience. Previ-ously, he worked with Fraport Ground Services, Ukraine International Airlines and Aer Lingus. Safi as well announced three other executive appointments. John Roijen has been pro-moted as Chief Financial Officer, Christoph Blaha as Director Maintenance, and Tom De Geytere as Chief Development Officer.

Networking where the customers are Networking at its best: The IATA Ground Operations Symposium and the IGHC Annual Meeting were held in San Diego, USA, in May.

Once again Fraport Ground Services’ booth was a popular meeting point for everybody. Networking was the

After 16 years at the helm of Emirates’ European management (EK) Henry Hasselbarth retires. On July 1, Hasselbarth will hand over to Volker Greiner who will act as Emirates’ Vice

President Commercial Operations North & Central Europe. At the end of August Has-selbarth will leave Dubai’s home carrier. “Greiner is the ideal candidate for the posi-tion, he has many years of experience,” states Hasselbarth about his successor. Before 46-year old Greiner joined Emirates in 2000, he worked for seven years with American Airlines in various positions. Hasselbarth started his career in the airline industry in 1966. He worked with PanAm, Lufthansa and Swissair before he took over responsibility at Emirates.

Greiner takes over EK from Hasselbarth

key for those who were seeking interesting conversations and fruitful negotiations. And as every year, Fra-port arranged a top event especially for clients and business partners by chartering an America’s Cup sailing boat in the picturesque bay of San Diego.

From XS to XXL.Fraport provides the perfect service tailored to every plane.

Every airline customer is unique – and should expect customized service. A ground handling partner with years ofexperience and expertise, Fraport AG knows exactly what each airline needs. Together, we develop the right solutionsdesigned to meet your specific requirements. Flexibility is a major advantage, especially when we have to get latearriving planes out even faster. We know the processes on the ground and can move into action with speed, precisionand efficiency. We put performance first, not size. Let us be your flexible ground handling partner.

Contact the Fraport ground services: phone +49 (0) 69 690-71101 / handling@fraport.de / www.fraport.com

Fraport. The Airport Managers.

501276_A4_XS_XXL_E 31.08.2005 11:07 Uhr Seite 1**ort **teamC:Produktion:SEA:Fraport: Anzeigen_Dokumente:XS_to_XXL:GB:

06 12 16FCC assists thousands every day SIA sets new onboard standards CargoCity in pole position

05 Frankfurt turns intostrategic hub for A380

2/2010