06 09 retaining talent (34 slides)
DESCRIPTION
2006 September HR Summit Presentation on Retaining TalentTRANSCRIPT
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Retaining Talent: When Does it Really Start?18 September 2006
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Recruiting talent
Retention from the start
My company… GASCO
Engaging employees
Benefits
Program Overview
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Attracting & retaining talent is one of the most
challenging activities companies face today
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
From the book “Good to Great”
Jim Collins on finding Talent…
Great business leaders all feel one of the biggest limitations on successful business growth is the difficulty of attracting and keeping enough of the right people…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
“Getting top people is my number 1 concern because the strength of the whole team determines Yahoo’s overall success…”
Terry Semel Yahoo’s CEO…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Strategic Questions
What is the company’s Vision & Mission
Are major changes taking place in the industry
Will we be doing the same thing in
5 weeks, 5 months, 5 years…
Are we heading in a new direction
What does it take to be successful today
What will it take to be successful tomorrow
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Disadvantages: Inbreeding
Lack of new ideas
Political infighting for promotion
More training & development
Retention of people NOT selected
Advantages: Improves employee morale Encourages high performance Better assessment of talent Lower recruiting costs Promotes succession planning
Internal Recruiting
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Disadvantages: Morale of existing employees
Adjustment – orientation period
Weaker assessment of talent
Applicant may not be a good fit
Commitment problems
Advantages: Bring new ideas to the company High level of competence No political infighting Faster than training a marginally qualified in-house candidate
External Recruiting
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Focus the Recruiting Efforts
Identify skills needed
Prioritize vacant positions
Focus efforts on the most critical positions
Consider Nationalization implications
Collect resumes, CVs and job applications
Follow systematic screening process
Select the top candidates for interview
Manage the interview process
Make final selection decisions quickly
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Explain hiring process to applicants
Sell the company
Sell the job to applicants
Keep the applicants informed
Ensure good fit between applicant & the company
Make final selection decisions quickly
Attracting High-Potentials
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Matches applicant skills, knowledge, & abilities with company needs
Direct impact on the employee’s work efforts
Lowers cost
Improves morale
Greater job satisfaction
Why is a Good Fit Important?
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
When Does Retention Start?
Visionary companies start thinking about employee retention when they make a job offer…
Offer contains more than salary & starting details
It promotes company image
It reinforces applicant’s decision to join
How can we do this?
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Candidate’s acceptance letterContains the job titleBrief job descriptionStarting dateTime and place to report
Pay & benefits program information
Company promotional literature
Copies of in-house newsletters
Product descriptions & catalogs
Annual Report
A Good Offer Package
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Supervisor writes a welcome letter
Includes recent achievements
Outlines future objectives
Provides department organization chart
Other Items Could Include…
HR sends the offers but the gaining manager can still play a role…
A “good offer” helps the applicant reconfirm their decision to join while providing material friends & family can look at.
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Initial documents
Complete screening formalities
Enter data in the system
Outline major Policies & Procedures
Provide Company ID Card
Discuss Pay & Attendance
Introduce employee to their new manager
The Employee Arrives…
HR welcomes the new employee during a short meeting to collect…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Prepare the new employee’s physical work area
Ensure they have the right supplies & equipment
Establish computer access & email account
Make sure their phone number is working
Discuss the employee’s job description
Explain their major duties & responsibilities
Explain standards they will be evaluated against
The First Day…
New employees should always meet their manager and see their work environment…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Explain the organization’s culture
Discuss customs, values and traditions
Explain department’s day-to-day activities
Conduct a department tour
Introduce employee to their colleagues
Point out the location of:Rest roomsBreak areas / smoking areasCafeteriaEmergency exits / safety gearSupply cabinets, photocopy and fax machines
The Manager Should Also…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Making A Difference…
Assign a work project that supports the
department’s mission
Their work should be task with real value
Don’t give them manuals / policies to read
Conduct regular & frequent follow-up
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Dress code
Email / internet usage
Employee manual
Grievances / complaints
Health plan
Meal breaks
Parking facilities
Probationary period
Later in the Week…
HR personnel provides additional information…
Overtime rules
Telephone policies
Security regulations
Smoking policy
Suggestion program
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Why is this Important to
GASCO ?
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the VisionJoint Venture Company started February 1978
ADNOC, Shell, Total & Partex
Daily Processing Capacity of: 5 billion cubic feet of gas 20,000 tons of Natural Gas Liquids (NGL) 220,000 barrels of condensate 4,500 tons of Sulphur 3,000 tons of Ethane
Production is for Local Consumption & Export
Operates 2300 KM of pipelines within the UAE
Abu Dhabi Gas Industries Ltd.
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Other Critical Factors
More than $6 billion worth of projects
GASCO’s capacity doubling by 2008
Extensive recruiting efforts underway
Ageing workforce / future retirements
Increasing Nationalization targets
Extremely competitive recruiting market
So… employee engagement and retention efforts are critical to the Company’s future success…
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Engaging & RetainingEmployees
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Ruwais
Asab
Buhasa
Jebal Ali
Abu Dhabi
Habshan/Bab
Customer Service 2004-2005
1) MIND LEAP
We cross over to better performance through a change in
thinking
April & May314 people
2) UNDERSTAND OTHERS
We solve many problems by understanding other
people
July & August367 people
3) LISTEN UP
We improve communication when we
develop our listening skills
November & December391 people
4) PRO-ACT
We take action to help our
colleaguesFebruary & March329 people
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Interactive Workshops
1401 people attended Customer Service Training
in 2004-2005
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Commercial Awareness 2005-06
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
1012 people attended workshops in 2005-2006
Commercial Awareness Sessions
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
KPI Achievement
85%
109%
118%
0%
20%
40%
60%
80%
100%
120%
2002
2003
2004
Engaged Workforce Benefits
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
In Closing…
Good training will not fix a bad recruiting and selection process
If you don't hire the right applicant, your competitor will
Every company has equal access to materials, information & resources – the real difference is the way successful companies use these assets!
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
AdditionalInformation
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more than 200,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available.
http://www.shrm.org
What is SHRM
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
ASTD (American Society for Training & Development) is the world's largest association dedicated to workplace learning and performance professionals. ASTD's 70,000 members and associates come from more than 100 countries and thousands of organizations--multinational corporations, medium-sized and small businesses, government, academia, consulting firms, and product and service suppliers.
What is ASTD?
http://www.astd.org
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
The Human Capital Institute (HCI) is a professional organization dedicated to leadership in the business science of Talent Management. Members are Human Capital professionals & executive leaders who share the conviction that TALENT is the most powerful competitive lever in a knowledge economy.
What is HCI?
http://www.humancapitalinstitute.org
The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21Realizing the Vision
Questions ?