Talk TorfaenBuilding an engagement community through social media

Talk TorfaenBuilding an engagement community through social media

7th July 2010Torfaen Partnership

Presentation outline

Our objectives today:

• Re-introduction to izwe

• The project status

• Website run through

• Questions

• Opportunities looking forward

• Questions

• Next Steps/discussion

An Introduction

An Introduction

How do we do this?

Where We Are Working

Project Phases

Phase 1: Research [November 2008 – July 2010]

“What are they key opportunities to transform the relationship between people and power to enable society to meet the great challenges we face”

September 2009-March 2010: Research to map engagement in Torfaen:

March 2010: ”Torfaen: Mapping Engagement” report delivered

Phase 2: Soft launch: July/August 2010

• Welsh translation: completed Autumn 2010

•Engagement campaign and user-traffic creation: August 2010-November 2010

•Staff training: August 2010

•New content preparation and delivery: Ongoing

A Shared Platform

The Website

The Platform

Security/Data Privacy

Security

Izwe complies with all web-security norms, securing data in secure third-party web server space.

Data Protection

Izwe is registered with the Information Commissioners Office meaning that we handle all personal data in line with current legislation and normal practice

Izwe’s Privacy statement

‘Izwe will not edit, share or disclose personally identifiable information without prior or explicit consent’

‘All information will be treated in accordance with the Data Protection Act 1998 and the Market Research Code of Conduct’ edit, share or disclose personally identifiable

Source: www.izwe.com/page/privacy

Moderation•Online communities want constructive dialogue

But, we have measures in place to effectively manage those that don’t…

•Strong community guidelines

•‘Report Abuse’ button under all content for users to report content that may infringe community guidelines

•Simple ‘Delete’ button under all content, accessible by all administrators

How izwe will help•Provide full moderation support across the community during first phase of launch.•Train all staff members engaged with the site and how and when to moderate•Provide training resources and ongoing advice•Help build a community online to help moderate and develop content

What you need to do•Initial phase: provide a minimum of four hours per week of staff time to moderate•Help us to train you on moderation and facilitation techniquesModeration

Facilitation

Facilitation

Definition:

Talking to users, directing them to the best places on the site to contribute in the way they want to and directing the conversation to meet you needs

How izwe will help

•Provide full facilitation support during the first phase of launch, maximising the community to meet your needs•Provide full training to all staff using the site•Provide a bank of resources to guide and support staff

What you need to do•Initial phase: provide a minimum of four hours per week of staff time to facilitation•Help us to train you in moderation and facilitation techniques

Your Involvement

Your involvement

This your tool.

What conversation do you want to have?

Three easy steps:

1)Write

2)Facilitate

3)Communicate

We are here to help.

Let’s Keep in Touch

Nick NielsenDirectort: 020 7608 0815e: nick.nielsen@izwe.com

Thom TownsendProject Leadt: 020 7608 0815m: 0774 083 9304e: thom.townsend@izwe.com