070101 hrdc training programme details booklet

8/14/2019 070101 Hrdc Training Programme Details Booklet

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TARGET POPULA TIONOBJECTIV ESCON TENTS

PROGRAMME DURA TION

HRDCENTRE,Nashik

TRAININGPROGRAMME

DETAILS


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W ha t if I tr a inmy people andth ey le ave?W ha t if youdon t t rain themand th ey( incompe ten ts taf f ) st ay? !! !

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TRAINING PHILOSOPHY

HRD Centre believes that training facilitates

the development of employee (individual)

knowledge and skills so that the resultant

growth of competence contributes to

attaining of organisations (individuals)

goals and objectives and move towards

vision.

HRD Centre believes that the gap between

the actual and desired competence of the

individuals and teams can be bridged by

systematic HRD inputs so as to achieveeffective results.

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INDEX

PROGRAMME

CATEGORYTRAINING PROGRAMME TOPIC

PAGE

NO.

Managerial Skills Managing and Accelerating Change 6

Performance Management 6

Internal Customer Satisfaction and

Microplanning6

Cultivating Culture of Customer Satisfaction 7Action Leadership 7

Framework of Leadership 7

Team Building and Teamwork 8

Motivating Subordinates 8

Coordination Skills 8

Problem Solving 9

Decision Making and Decision Analysis 9

Planning and Time Management 9

Negotiation Skills 10

Business Communication Skills - Written 10

Report Writing Skills 10

Customer Service 11

Training Needs Assessment 11

Training Needs Assessment And Getting

Planned Results From Training And Trainees11

Behavioural Skills Self-Development 13

Self-Development 13

Seven Habits of Highly Successful People 13

Communication Skills 14

Body Language 14

Presentation Skills 14

Influencing 15

Networking Relationships 15

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Dealing With People Successfully 15

Interpersonal Skills 16

Self-Discipline 16

Managing Discipline 16

Business Etiquettes and Manners 17

Emotional Intelligence 17

Emotional Intelligence 17

Stress Management 18

Managing Conflict 18

Time Management 18

Productivity Improvement 19

Productivity Improvement 19

PROGRAMME

CATEGORYTRAINING PROGRAMME TOPIC

PAGE

NO.

Behavioural Skills (contd.) Cultivating Culture Of Customer Satisfaction 19

Effective Public Speaking 20

Striving For Excellence 20

Customer Service 20

Technical Skills Process For Business Growth 22

Internal Customer Satisfaction and

Microplanning22

Coordination Skills 22

Microplanning 23

Marketing Management 23

Sales Excellence 23

Performance Appraisal System 24

Cost Control and Cost Reduction 24

Waste Elimination 24

Waste Elimination 25

Training Programme for Training Managers 25

Training Needs Assessment And Getting

Planned Results From Training And Trainees25

Conducting Successful Interviews 26

Standard Operating Practice 26

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Specific Technical Skills Business Balanced Scorecard 28

Benchmarking 28

TQM 28

Standard Operating Practice 29

JIT 29

TPM 29

OEE 30

5 S 30

Kaizen 30

FMEA 31

VA/VE 31

QFD 31

Safety, Health And Continuous Safety Improvement 33

Environment Supervising For Safety 33

Safety Management Plan 33

Hazard Identification And Control 34

Design For Environment 34

Green Productivity 34

MANAGERIALS SKILLS

TRAINING PROGRAMME DETAILS

TARGET POPULATION

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OBJECTIVES

CONTENTS

PROGRAMME DURATION

The best executive is one who has sense enough to pick

good people to do what he wants done, and a self-restraint

enough to keep from meddling with them while they do it.

ManagingAnd

Accelerating Change

PerformanceManagement

Internal CustomerSatisfaction and

Microplanning

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Target Population : Target Population : Target Population :

Sr. Managers, HODs, Sr. Managers, HODs, HODs , Sr Managers

Managers

Objectives : Objectives : Objectives :

* Understand and appreciate * Understand and appreciate * Understand and appreciate

challenges and their implications the importance of enabling the ICS concept

in present environment individuals, teams and * Understand and appreciate

* Understand and appreciate the organisations to excel that ICS model is

strategies for managing change * The need to close the gap appropriate tool to build

* Understand and appreciate the between what managers do capabilities in the

key areas for managing change and what their people can organisation.

People, Product, Profit achieve. * Understand and appreciate

* The skills in performance the need for every segment

Contents : management of the organisation to

* Changes in business scenario * Creation of high reorient itself to the needs

* Key areas - People, Product, performing teams of customer internal and

Profit external* People - Culture, change Contents : * Understand and appreciate

facilitators, structure, * What is performance need for removal of internal

succession, commitment, management weakness

competence building, discipline * Leading for performance

etc. * Performance management Contents :

* Product Product-mix, Quality, skills * Market orientation

Cost, Delivery, Customer * Performance management * Internal customer

Relations, Product Innovation, process satisfaction

* Market Development * Creating high performing * Implementation capabilities

* Profit Timeliness, Turning teams * Steps in ICS

around, Diversification, Services * Checklists * Microplanning

* Open house discussion * Resource planning

Programme Duration : * Prerequisites and role of

Programme Duration : 1 Day hierarchy

DayProgramme Duration :

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1 Day

The way to get things done is

not to mind who gets the credit of doing them.

Cultivating Culture of

Customer Satisfaction

Action

Leadership

Framework of

Leadership


Sr. Managers, HODs, HODs, Managers, Line Managers &

Sr. Managers, Supervisors

Top Executives


By the end of programme, the * Understand the activities a At the end of the training,

participants will : manager needs to take to be the participants will :

* Realise the requirement of an effective leader * Understand the importance

fundamental shift in way of * Be aware of the skills in of the people as resource

thinking and work organisation building and maintaining a * Acknowledge the

* Realise the need for shift in winning team responsibility with respect

thinking to be across the * Be better able to utilize the to achieving the task,organisation talents of individuals within building and maintaining a

* Understand that Customer is the the organization winning team and

reason for existence of all * Be able to develop realistic developing individuals

business. action plans * Be able to identify the

* Understand the need for important actions that need

cultivating the desired culture in Contents : to be undertaken by a

the Organisation * Challenges and skills of leader in order to be

* Understand the concept of leadership effective

culture and process of * Actions of a leader

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cultivating culture * Framework of a leadership Contents :

* Identify the core values required * The effects of leadership * Challenges in leadership

for cultivating desired culture actions * Concept of leadership

* Finalise norms of behaviour * Decision taking traits, situations &

* Understand the leadership role * Delegation functions

for cultivating culture of * Motivation * Functional approach to

customer satisfaction * Leadership by Leadership

communication * Leadership process /

Contents : * Practical leadership Actions of a leader

* Context of change

* Change management process Programme Duration : Programme Duration :

and inter-relation between 1 Day 1 Day

vision, goals, strategies, systems

and structures

* Role of organisation culture in

change management process and

the factors affecting the

organisation culture

* Defining core values* Defining norms of behaviour

against each core value* Leadership role and how any

position is leadership position

Programme Duration :

1 Day

Leadership is

creating a world

to which others want to belong

Team Building &

Teamwork

Motivating Subordinates Coordination

Skills


Supervisors, Line Managers Supervisors, Line Managers Line Managers,

SupervisorsJr. Managers, HODs Jr. Managers, HODs

Objectives : Objectives : Objectives :* Identify the skills required to * Understand how people are * Understand and appreciate

build an effective team motivated importance of coordination

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* Identify their own performance * Analyse the role of * Get insight into

informationin these skill areas managers in motivating needs and mechanism of

* Establish guidelines for subordinates. coordination skills

developing effective team work * Establish guidelines for * Use of different basis for

improving motivation coordinationContents : * Develop an action plan for * Understand ones role in* Teamwork concepts improving motivation of coordination

* Team building through subordinates * Develop skills in

development of linking skills coordination activities

* Teamwork as a tool of meeting Contents :

group needs * The concept of motivation Contents :

* The role of executive in * Identifying what motivates * What is Coordination?

promoting teamwork amongst subordinates * Coordination costs

his group members * Motivating subordinates * Coordination ability

Practical steps * Information needs and

Programme Duration : coordination mechanisms1 Day Programme Duration : * Coordination by

1 Day standardisation

* Coordination by plan

* Coordination by mutual

adjustment* Interorganisational

Coordination

* Coordination Roles

* Coordination Requirements

Coming together is a beginning..

Keeping together is progress.

Working together is a success

* Coordination Activities


1 Day

You can have brilliant ideas but if you cant get them

across, your ideas wont get you anywhere.

TEAM = Together Each Achieves MoreProblem Solving Decision Making and

Decision Analysis

Planning &

Time Management


HODs, Managers, HODs , Sr Managers Sr. Managers, HODs,Sr. Managers Managers


* Understand the approach * Improve decision making * Be aware of both the

towards solving problems ability of the managers by concept and criticality of

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* Evaluate alternatives and choose having rational approach Managerial Planning.

the optimum solutions * Have accurate, balanced * Understand the importance* Develop strategies for taking picture of the risks and of time as a managerial

decisions and implementing rewards that can result resource

creative solutions from alternatives. * Develop the skills of

* Evolve feedback and * Evaluate alternatives managing time through:

monitoring mechanisms considering their - Planning* Identify their problem solving implications and take - Prioritising

style decisions - Focusing on essentials

- Recognising the benefitsContents : Contents :

* The Identification of problems * Decision making process Contents :

* The problem solving approach, * Rational approach for * The concept of Managerial

alternatives, optimum solutions decision making Planning

and decision making * Decision Tree * Importance of time as a

* Identification of individual * Drawing and evaluating managerial resource

Problem Solving approach : decision tree. * Key components of Creative and analytical bias. * Analysis of complex organisational time that is

* Group problem solving process decisions and weighing of the controllable and

* Identification of behaviours and alternatives non-controllable

methods that facilitate and * Identification of time

hinder problem solving, Programme Duration : wasters.* Team synergy 1 Day * Planning and delegation as

* Instruments of problem solving time management tools

* Planning under timeProgramme Duration : constraints

1 Day

Programme Duration :1 Day

The nicest thing about notplanning is that

failure comes as a complete surprise and

is not preceded by a period of worry and depression.

The best decision is the right decision.

The next best decision is the wrong decision.The worst decision is no decision.

Negotiation Skills Business

Communication Skills -

Written

Report Writing Skills


Sr. Managers, HODs, Marketing Managers at all levels Managers at all levels

Executives,Objectives : Objectives : Objectives :

* Understand and appreciate need * Write reports well * Understand and appreciate

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:

to negotiate * Plan business writing - Importance of writing* Understand and appreciate * Deal effectively with reports well

principles of negotiation internal correspondence - Writing Skills

* Get insight to acquire skills and * Deal effectively with - What makes writing poor

use tips in negotiation to get the external correspondence - Basic principles of

best deal. * Personalise the writing effective writing* Write with good * Acquire skills in report

Contents : presentation writing

* Types of negotiations and uses * Writing for marketing

of negotiations * Check the writing Contents :

* Fundamentals of negotiation * Writing skills* Preparing for negotiation Contents : * Causes of poor writing

* Ten techniques to keep ahead in * Report writing skills * Basic principles of

effective

negotiation * Planning the writing writing

* Managing the process of * Internal correspondence * Report writing skills :negotiation * External correspondence - Identification of purpose

* Interpersonal behaviour during * Personalising writing and readers

the negotiation * Writing with good - Defining objectives and

* Checklist, dos and donts presentations charts, strategy

maps, statistics etc. - Structure planningProgramme Duration : * Marketing communications * Exercises

1 Day * Checking the writing

* Exercises Programme Duration :

1 DayProgramme Duration :

1 Day

To do great and important tasks,two things are necessary:

a plan and not quite enough time.Customer Service Training Needs

Assessment

Training Needs

Assessment and

Getting Planned Results

from Training and

Trainees


Managers at all levels and Sr. Managers, Reporting Controlling Officers,

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Supervisors Officers, Managers HODs Sr. Managers and HODs


To ensure a common base * Understand terms such as * Understand terms such as

level of competence in job title, job profile, job title, job profile,customer service skills required technical required technical

* - Listening competence, Managerial competence, Managerial

* - Communication skills, priority codes etc. skills, priority codes etc.

* - Handling complaints * Understand the format and * Understand the format andconstructively will be able to fill it up will be able to fill it up

* - Encourage constructive * Understand their role in * Understand their role in

problem- solving implementing the system implementing the system

through prompt * Understand the system in * Understand the system in

personal action totality and how it is useful totality and how it is useful* - Customer service in identification of * in identification of

manners and etiquettes training needs of executives training needs of

executives

* Develop a system forContents : Contents : Getting results from* Why Customer Service * Drawbacks of the present training

Matters? system

* Whats different about * Concepts, terms and Contents :

good service? formats * Drawbacks of the present* Performance Standards * Role of participants in system

* Turn complaints into dissemination of concept * Concepts, terms and

opportunities and operation of system formats

* Listening to customers * Exercise and open house * Role of participants in

* Assertiveness and good discussion dissemination of conceptservice and operation of system

* Effective customer Programme Duration : * Pre-training actions

communications 1 Day * Actions during training

* Internal customers * Post-training actions

* Personal action planning * Project Implementation* Self-Assessment * Evaluation of training

resultsProgramme Duration : * Exercise

1 Day * Open house discussion

Programme Duration :1 Day

Whatever made you successful in the past

wontin the future.

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BEHAVIOURAL SKILLS


TARGET POPULATION

OBJECTIVES

CONTENTS

PROGRAMME DURATION

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If you cant do it excellently, dont do it at all.

Because if its not excellent it wont be profitable or fun,

and if youre not in business for fun or profit,what the hell are you doing here?

Self Development Self Development Seven Habits of Highly

Successful People


Managers, executives at all Line Managers, Managers at all levels

levels Supervisors


* Understand and know the skills At the end of training the * Highlight/experience of

in self-Development participants will be able using the 7 habits

* Understand and know the self to * Give an Overview of the 7

development potential * Understand myth of Habits and Discuss how

* Understand and know hurdles in experience participants can become

self-development * Understand and more Effective in their

* Take charge of Self appreciate hindrances in work & Personal Habits

Contents : self-development and Time Management

* Myth of experience * Understand and Skills.

* Skills in self development - appreciate Positive Contents :

Technological, Behavioural, Attitude * Rational of why the 7

Information, Managerial skills * Understand and habits

* Positive value and goal structure appreciate positive * Overview of the 7 Habits

* Self development dimensions attitude building steps * Examples of Defective

knowledge, skills and values * Understand and Habits

* Statics and Dynamics of self - appreciate learning * Highlight Some of the

development attitude Advantages of Using the 7

* Self evolution model * Understand and Habits

Programme Duration : appreciate Give more Programme Duration :

1 Day than you get Principle 1 Day

Contents :

* Myth of Experience

* Self-development

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hindrances

* Know all complex

Importance & Benefits of

positive attitude

* Recognising people with

positive attitude

* Negative attitude

* Procrastination, Excusitis,

* Saddest words

* Steps to build positive

Attitude

* Winning edge

* Importance of struggle

* Attitudes of winners

* Qualities that make a

person successful

* Reasons for Failure

* Attitude for learning

* Give more than you getProgramme Duration :

1 Day

Build momentum by accumulating small successes.Communication Skills Body Language Presentation Skills


Managers, executives at all Managers, executives at Managers at all levels

levels all levels


* Understand the basic process of * Understand the importance * Identify the need to make

communication of body language in an effective presentation

* Recognise their role in the understanding the * List out key factors

process of communication communication responsible for an effective

Develop skills of: * Acquire knowledge about presentation

* - Overcoming barriers to basics of body language in * List common barriers toCommunication communication effective presentation and

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- Listening Develop skills to read body offer suggestions to

- Non-verbal Communication language overcome them

- Giving job instructions Contents : * List dos and donts for an

- Giving and taking feedback * Acquiring the Skills for effective presentation

Contents : reading gestures * Represent organisation /

* What is communication * Gesture reading materials department

* Communication barriers * Reading persons from his * Make a presentation in

* Listening gestures meetings, seminars and

* Non-verbal Communication Programme Duration : workshops

* Job instructional skills 1 Day Contents :

* Feedback giving & taking * Planning for presentation

Programme Duration : * Preparing for presentation

1 Day * Supporting materials

* Presentation techniques

* Dealing with difficult

participants


1 Day

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There are really only three types of people:

those who make things happen,those who watch things happen,

and those who ask, What happened?

Influencing Networking

Relationships

Dealing With People

Successfully


First line executives, Line Managers, First line executives,

Supervisors, Jr. Managers, Supervisors, Jr. Managers

Middle Level Managers Supervisors


* Understand and appreciate that * Understand and appreciate * Understand and appreciate

influencing is a vital the importance of building importance of dealing with

management skill and maintaining successful people successfully to

* Understand and appreciate how relationships in enhancing achieve success

to : professional and private * Understand and appreciate

- Establish rapport life. process of dealing with

- Deal with different Contents : people

personalities * The concept of networking Contents :

- Handle resistance relationships * Human nature

- Get a decision * Learning to network * Talking to people and

Contents : relationships making people feel

* Planning to influence * Networking relationship important

* Influencing styles * Investing * Agree with people

* Whats in it for me * Nurturing of relationships * Listening to people

* Communicating your message network * Influencing people

* Influencing through rapport * Maintaining relationship * Convincing people

* Influencing different network * Make up peoples minds

personalities * Dos and Donts in Set peoples moods

* Handling resistance networking relationships Praising people

* Getting a decision Programme Duration : Thanking peopleProgramme Duration : 1 Day Making good impression

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1 Day Programme Duration :

1 Day

You dont persuade people.

People persuade themselves.

Interpersonal Skills Self-Discipline Managing Discipline


Managers, executives at all Workers, Operators, First line executives,

levels Mechanics etc. Supervisors, Jr. Managers


* Understand and appreciate At the end of the * Understand the concept of

effective communication programme the participants discipline

* Develop listening skills will be able to * Be aware of the legal

* Identify behaviours passive, * Increase their awareness framework of employee

aggressive & assertive and understanding of : discipline that is

* Acquire assertiveness skills - Employee Discipline appropriate to their own

* Learn how to say no - Task, Group and level.

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* Resolve and avoid conflicts Individual Needs for * Be capable of following

* Handle criticism Discipline the organisational

* Collaborate - The process of procedures involved in

Contents : maintaining discipline maintaining discipline.

* Effective Communication * Develop the ability and * .Be able to explore ways of

* Listening skill to : maintaining discipline in

* Behaviours passive, - Take appropriate steps the shop floor work

aggressive, assertive To maintain discipline situation

* Assertiveness - Identify problems and Contents :

* Assertiveness skills formulate solutions to * The concept of discipline

* How to say no maintain discipline -Positive and Punitive

* Resolving conflicts - Be able to explore ways * The process of inculcation

* Avoiding conflicts when you of maintaining discipline and maintenance of

can in the shop floor work discipline at work

* Collaboration situation * Disciplinary procedure

* Exercise - Motivate their colleagues * Responsibilities of first

Programme Duration : - Build a cohesive team line executives

1 Day Contents : Programme Duration :

* Present business 1 Dayenvironment and

organisational requirement

to change accordingly

* The concept of Discipline

* The need for Discipline

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* Employee rights and

Management rights* Categories of employee

misconduct

The greatest ability

in business is to get

along with others

and influence their

actions.

* Basic standards for

Discipline

* Self-Discipline and itsimportance

* Dos and Donts for Self-

Discipline

* The process of inculcation

and maintenance ofdiscipline at work

* .Exercise / TaskProgramme Duration :

1 Day

Even if you are

on the right

track,you will

get run over

if you

just sit there.

Business Etiquettes

And Manners

Emotional Intelligence Emotional Intelligence


Managers, executives at all Senior Managers, HODs Middle Level Managers,

levels Line Managers and

Supervisors


After completion of the course * Understand and appreciate * Understand and appreciate

the participant will be able to : the practice of using. the practice of using

* Understand and appreciate thinking about feeling to thinking about feeling toDifference between social and guide behaviour. guide behaviour

business manners * Acquire ability to apply * Acquire ability to apply

* Understand and appreciate power and acumen of power and acumen of

business etiquettes to be emotions to improve emotions to improve

followed in the office/workplace performance of self and performance of self and

* Understand and appreciate team team.

ground rules for business

relationships Contents : Contents :

* Understand and appreciate how * What is EmotionalWhat is Emotional

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to conduct oneself with * What is EmotionalWhat is Emotional IntelligenceIntelligence

confidence in office/workplace IntelligenceIntelligence * Assessing EmotionalAssessing Emotional

* Assessing EmotionalAssessing Emotional IntelligenceIntelligence

Contents : IntelligenceIntelligence * Emotional intelligence andEmotional intelligence and

* Difference between social * Emotional intelligence andEmotional intelligence and performanceperformance

manners and business manners performance performance *Emotional Intelligence inEmotional Intelligence in

* What is Business Etiquette * Emotional Intelligence inEmotional Intelligence in TeamsTeams

* Principles of Business Etiquettes TeamsTeams * Assessing E.I. in TeamsAssessing E.I. in Teams

* Rules of Introduction * Assessing E.I. in TeamsAssessing E.I. in Teams * Develop E.I.Develop E.I.

* Handshakes * Develop E.I.Develop E.I.

* Conversation Programme Duration :

* Electronic Communication Programme Duration : 1 Day

* Use of Cell Phones, 2 Days

* Telephone

* Non-verbal Communication

* Dress & Image

* Appointments & Meetings

* Office Protocol

* Business Meals

* Table manners


1 Day

Friends may come and go,

but enemies accumulate.

Never answer a letter when youre angry.

Stress Management Managing Conflict Time Management


Managers, executives at all Line Managers, HODs, Managers,

levels Supervisors Sr. Managers

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At the end of the training At the end of the * Provide an understanding

programme, the participant will programme the participants about the Time

be : will : Management concepts

* Able to understand and * Understand and appreciate * To understand the

appreciate stress and its effects importance of conflict Organisational and self

on individual, company and management dimensions of Time

society * Self-assess interpersonal Management

* Able to identify negative stress and organisational conflicts * To develop skills in

responses and understand ones style managing time effectively

* Able to understand optimum of handling them. Contents :

stress * Be able to resolve conflicts * Basic concepts in Time

* Able to understand and * Develop Action Plan to Management

appreciate Stress management resolve interpersonal and * Identifying time wasters

strategies organisational conflicts. * Delegation

* Develop Action Plan for stress Contents : * Managing Time in

management * Determining the current Meetings

Contents : level of conflict level in * Techniques of Time

* What is Stress? work life (self-assessment) analysis* Effects of stress on individuals, * Determining my conflict * Organisational issue in

company and society style (self assessment) Effective Time

* Optimum Stress * Resolving a conflict with Management

* Negative stress responses one other person * Distinguishing Important

* Symptoms of stress * Resolving a group conflict. from urgent

* Causes of Stress * Supervisors role in * Methodology for

* Stress management strategies resolving employee conflict identifying life goal,

* How to reduce stress * The art of disciplining purpose of job and areas of

* Managing stress better employees (for supervisors) improvement

* Action plan for stress The role of HR in conflict Programme Duration :

management resolution 1 Day

Programme Duration : * Listing of informal and

1 Day formal conflict resolution

processes

* Developing Conflict

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Stress is an ignorant

state. It believes that

everything is an

emergency.

Management Plan for

interpersonal andorganisational conflicts.


1 Day

Tomorrow

is often

the busiest timeof the year.

The art of being wise

is the art of knowing

what to overlook.

ProductivityImprovement

ProductivityImprovement

Cultivating Culture ofCustomer Satisfaction


Workers First line executives, Sr. Managers, HODs

Supervisors, Jr. Managers Objectives :

Objectives : Objectives : By the end of programme,

* Understand and appreciate need * the participants will : * Realise the requirement of

for productivity improvement need for productivity fundamental shift in way of

* Understand concept of improvement thinking and work

productivity * Understand concept of organisation

* Appreciate and understand need productivity * Realise the need for shift in

to demolish thinking boundaries * Appreciate and understand thinking to be across the

* Draw an action plan for need to demolish thinking organisation

productivity improvement boundaries * Understand that Customer

* Draw an action plan for is the reason for existence

Contents : productivity improvement of all business.

* Concept of productivity * Understand the need for

* Demolishing Thinking Contents : cultivating the desired

boundaries * Concept of productivity culture in the Organisation

* Steps for achieving productivity * Demolishing Thinking * Understand the concept of

improvement boundaries culture and process of

* Japanese approach to * Steps for achieving cultivating culture

productivity productivity improvement * Identify the core values* Japanese approach to required for cultivating

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Programme Duration : productivity desired culture

1 Day * Finalise norms of

Programme Duration : behaviour

1 Day * Understand the leadership

role for cultivating culture

of customer satisfaction

Contents :

* Context of change

* Change management

process and inter-relation

Outstanding leadersgo out of their way to boost

the self-esteem of their personnel.

If people believe in themselves,

it's amazing

what they can accomplish.

between vision, goals,

strategies, systems and

structures

* Role of organisation culture

in change management

process and the factors

affecting the organisation

culture

* Defining core values* Defining norms of

behaviour against each

core value

* Leadership role and how

any position is leadership

The future will be better tomorrow. positionProgramme Duration :

1 Day

Effective Public Speaking Striving For Excellence Customer Service


Project Managers, Marketing Managers, executives at Managers, executives at all

Managers, Trainers, Staff all levels levels

supervisors, Technical people

Managers in all positions, Objectives : Objectives :

Youth and General Public. * Understand and know the To ensure a common baseaspects of excellence level of competence in

Objectives : * Understand and know the customer service skills

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At the end of the Formula for excellence * Listening

programme the participant * Understand and know * Communicationwill : Requirements for striving * Handling complaints

* Be able to stand up and speak, for excellence constructively

when called upon to speak * Self-awareness and * Encourage constructive

* Not become self- conscious defining level of excellence problem solving through

and frightened one wants to attain prompt personal action* Be able to think clearly, * Working on Self- * Customer service manners

concentrate and remember what Actualisation model and etiquettes

he intended to say

* Gain self-confidence, poise and Contents : Contents :

the ability to think on his feet * What is excellence to you? * Why Customer Service* Get his thoughts together in * The formula for excellence matters

logical order and will be able to * Pay the price * Whats different about

talk clearly and convincingly * Values good service

before a business or social group * Integrity * Performance Standards

* Focus * Turn complaints intoContents : * Friendly Place opportunities

* Need for effective public * Discipline * Listening to customers

speaking * Action * Assertiveness and good

* Key factors for effective public * Leadership service

speaking * Trust * Effective customer * Common barriers to effective * Do the right things right communications

public speaking and how to * Self Awareness * Internal customers

overcome them * Self-Actualisation model * Personal action planning

* Body language * Self-Assessment* Dos and Donts of effective Programme Duration :

public speaking 1 Day Programme Duration :* Planning for a speech 1 Day

* Preparing the speech

* Organising supporting materials* Public speaking techniques

* Handling questions,

participants/audience


1 Day

You cant build a reputation on what you are going to do.

TECHNICAL SKILLS

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TARGET POPULATION

OBJECTIVES

CONTENTS

PROGRAMME DURATION

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In the field of observation,

chance favors only the prepared mind.

Process for Business

Growth

Internal Customer

Satisfaction and

Microplanning

Coordination Skills


Sr. Managers, HODs, HODs, Managers, Line Managers,

Top Executives Sr. Managers, Supervisors

Top Executives


* Appreciate initiatives for market * Understand and appreciate * Understand and appreciate

driven organisation the ICS concept importance of coordination

* Appreciate market development * Understand and appreciate * Get insight into information

and product development routes that ICS model is needs and mechanism of

* Processes for change Planning appropriate tool to build coordination skills

Process & Product Development capabilities in the * Use of different basis for

Process organisation. coordination

* Understand and appreciate * Understand ones role in

Contents : the need for every segment coordination

* Planning process for growth of the organisation to * Develop skills in

* Devising Schedule for planning reorient itself to the needs coordination activities

process of customer internal and

* Product Development process external Contents :

* Implementation of planning and * Understand and appreciate * What is Coordination?

product development process for need for removal of internal * Coordination costs

business growth weakness * Coordination ability

* Information needs and

Programme Duration : Contents : coordination mechanisms

1 Day * Market orientation * Coordination by

* Internal customer standardisation

satisfaction * Coordination by plan

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I am convinced that

if the rate of changeinside an

organization

is less than the rate

of change outside,

the end is in sight.

* Implementation capabilities * Coordination by mutual

* Steps in ICS adjustment

* Microplanning * Interorganisational

* Resource planning Coordination

* Prerequisites and role of * Coordination Roles

hierarchy * Coordination Requirements

* Coordination Activities



1 Day

Complexity is not to be admired.

It is to be avoided.

Microplanning Marketing Management Sales Excellence


HODs, Managers, Marketing executives/ Sales Executives/ Managers

Sr. Managers, Top Executives Managers at all levels


* Understand the need to plan * Understand and appreciate * Carry out preparatory work

effectively in order to optimize the importance of for sales meeting

operational performance and marketing on the * Create right impression at

increase managerial performance of the start of the meeting

effectiveness organisation * Discover customer needs

* Appreciate the importance of * Understanding and and have right answers for

defining the objective accurately appreciating the right the same

* Be more aware of the resources approach to marketing * Make the customer

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that are available to them * Understanding and understand the proposal and

* Understand the difference appreciating techniques and let him feel it attractive and

between symptoms and root tools involved in marketing credible

causes when problem solving process * Handle objections

* Understand planning successfully so as to satisfy

terminology and be aware of the Contents : the customer

aids that are available to them * What is marketing? * Close the meeting

* Apply a systematic approach to * Researching your successfully

Microplanning customers * Conduct follow up

* Develop the skills to prepare a * Market research methods activities after the meeting

detailed microplan * Developing a marketing

* Be able to associate their own strategy Contents :

priorities with the priorities of * Understanding the * Preparation for sales

the organisation marketing mix meeting

* Marketing planning * Techniques of maximizing

Contents : * Tactics in marketing effectiveness of sales

* Defining planning * Being market-led in meetings

* Practical Microplanning task practice - Right initial impression

* Objective setting - Discovering customer* Problem systems and root Programme Duration : needs

causes 1 Day - Making what you say

* Asking the right questions understand , attractive

* Planning aids and credible

* Network planning - Handling objections

* Information systems - Closing successfully

* Final Microplanning task * Follow up activities

* Task/exercises



1 Day

What we are trying to do in marketing is

notto change minds, but to take advantage of the

perceptionsthat are already there.

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Performance Appraisal

System

Cost Control and

Reduction

Waste Elimination


Managers at all levels First line executives, First line executives,

Supervisors, Supervisors,

Jr. Managers, HODs Jr. Managers


* Bring about conceptual clarity * Understand and appreciate * Understand and appreciate

on Key Performance Areas and the concept of cost, cost the need for waste

Tasks/Target setting control and cost reduction elimination

* Relevance of tasks/targets * Develop skills to analyse * Understand and appreciate

setting in the performance critical areas for cost waste minimization

appraisal process control and cost reductions techniques and steps and

* Provide guidelines for how to use them

identification of KPAs and Contents :

task/target setting * Concept of cost, types of Contents :

* Develop a continuous clarity of costs * Role of waste elimination

roles and expectations by * Man-hour and machine- in profit maximisation

initiating a sense of performance hour costing * What is Value Addition &

planning * Need for costing, what is waste?

* Performance Assessment * Make or buy decisions * Types of wastes and their

* Performance Review and * Cost control, Variances, impacts

Planning * Remedial actions for cost * Steps for process waste

control identification

Contents : * Standard costing and * Identifying causes of * Appraisal Process budgetary control wastes

* Key Performance Areas and * Inventory control, ABC * Waste minimization

Tasks/Targets analysis, Inventory levels techniques

* Self-Appraisal and economic order * Steps in waste

* Performance factors quantity minimization

* Potential factors * Cost reduction, Critical * Exercise on waste

* Performance review and areas for cost reduction, minimisation

planning * B.E. analysis* Performance Assessment * MIS for cost control and Programme Duration :

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* Development needs and plan cost reduction 1 Day

* Thrust Areas

* Exercises Programme Duration :

1 Day


1 Day

Feedback is a business term which refers to

the joy of criticizing other peoples work.

Waste Elimination Training Programme

for

Training Managers

Training Needs

Assessment and Getting

Planned Results from

Training and Trainees


Workers, Operators Training Managers Controlling Officers,

Sr. Managers and HODs


* Understand and appreciate the * Understand how people * Understand terms such as

need for waste elimination learn most effectively job title, job profile,

* Understand and appreciate waste * Decide what they need to required technical

minimization techniques and learn competence, Managerial

steps and how to use them * Facilitate the learning skills, priority codes etc.

process. * Understand the format and

Contents : This will be achieved by will be able to fill it up

* Role of waste elimination in focusing on the following * Understand their role in

profit maximisation key areas : implementing the system

* What is Value Addition & * Understanding and * Understand the system in

what is waste? * clarifying the training totality and how it is useful

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* Types of wastes and their objectives in identification of

impacts * Learning how to use a training needs of executives

* Steps for process waste variety of training methods, * Develop a system for

identification and selecting the most getting results from training

* Identifying causes of wastes appropriate method

* Waste minimization techniques * Leading sessions within a Contents :

* Steps in waste minimization programme * Drawbacks of the present

* Exercise on waste minimization system

Contents : * Concepts, terms and

Programme Duration : * Learning objectives and formats

1 Day * learning styles * Role of participants in

* Learning methods dissemination of concept

* Session planning, and operation of system

* preparation of learning * Pre-training actions

materials * Actions during training

* Running a session * Post-training actions

* Structured exercises on * Project Implementation

making presentation and * Evaluation of training

leading sessions results* Exercise and open house

Programme Duration : discussion

1 Day


1 Day

In a hierarchy, every employee tends to riseto his level of incompetence.

Conducting Successful

Interviews

Standard Operating

Practice

Target Population : Target Population :

Sr. Managers, HODs, Line Managers,

Supervisors, Experienced

Workers / Operators /

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Mechanics

Objectives : Objectives :

Understand and appreciate At the end of the

importance of selecting right programme the participants

candidate as it has long term will :

implications on organisational Understand and appreciate

performance the importance and

Understand and appreciate advantages of following

interview preparation w.r.t. job and spreading SOP

position & required skills Be able to prepare SOP for

Acquire listening and equipments / machines at

interpreting body language skills shop floor

for interview

Conduct interview and select Contents :

right candidate Concept and definition of

SOP

Contents : Standard values

Questioning techniques SOP procedureListening Contents of SOP

Interpreting body language Preparation and

Interview preparation implementation of SOP/

Interview structure SMP

Follow up actions


Programme Duration : 1 Day

1 Day

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Learn the phrase:

I dont know but Ill find out.No one expects you to know everything.

Dont pretend that you do.

SPECIFIC TECHNICAL

SKILLS


TARGET POPULATION

OBJECTIVES

CONTENTS

PROGRAMME DURATION

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You must have long-range goals

to keep from being frustrated

by short-term failures.

Business Balanced

Scorecard

Benchmarking TQM


HODs, Managers, HODs, Managers, Sr. Managers,

Sr. Managers, Top Executives Sr. Managers, HODs, Top Executives

Top Executives


* Understand and appreciate the * Challenge internal Understand and appreciate

concept of Business Balanced paradigms and understand * Quality and TQM

Scorecard. opportunities and methods * Importance of TQM

* Understand and appreciate for improvements * - Link between quality and

organisational implications. * Identifying strengths & profit and ways to

* Be able to draw Balanced learning from leadership measure performance,

Scorecard for the organisation experience of others productivity, cost and

* Prioritising & allocating quality

Contents : resources to set realistic, * - Steps involved in

* The Balanced Scorecard -- A aggressive goals implementation of TQMnew approach to performance * Learning from the best. * - Why benchmark and

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management (coordination) steps involved in

* Key elements of the Balanced Contents : benchmarking

Scorecard * What is benchmarking? * - Management of

* Developing the Balanced * Why benchmark? performance, what is to

Scorecard * Types of benchmarking be measured and types

* Cascading the Balanced * What to benchmark? of measures

Scorecard * How to benchmark? * - Quality systems and past

* Phases of benchmarking. lessons

Programme Duration : * Critical success factors of

1 Day benchmarking Contents :

* Benchmarking barriers and * What is Quality?

overcoming them * Evolution of Quality

* Benchmarking tools * TQM and Employee

* Adapting improvements involvement

* TQM tools

Programme Duration : * Cost of quality,

1 Day * Quality Indices

* Quality and Productivity

* Role of top management in

TQM

* Implementing TQM

* Quality awards &

Certifications

* Past lessons


1 Day

The trouble with doing something right the first time is

that nobody appreciates how difficult it was.

Standard Operating

Practice

JIT TPM


Line Managers, Supervisors, Managers at all levels, Engineers and Managers at all

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Experienced Workers / HODs, Top Executives levels

Operators / Mechanics


At the end of the programme * Understand and appreciate Understand and appreciate :

the participants will : Elements of JIT * Importance and benefits of

* Understand and appreciate the * JIT implementation TPM

importance and advantages of * Benefits of JIT * Implementation steps

following and spreading SOP * Process of implementing TPM

* Be able to prepare SOP for Contents :

equipments / machines at * What is JIT? Contents :

shop floor * Basic elements of JIT * What is TPM?

* Types of wastes * Role of TPM in Lean Systems

Contents : * Flexible resources * TPM principles

* Concept and definition of * Kanban * Losses reduced by TPM

SOP * Inventory * Seven steps of TPM

* Standard values * SMED principles * Proceeding with TPM

* SOP procedure * Benefits of JIT * Operator Maintenance

* Contents of SOP * JIT implementation Partnership* Preparation and * TPM tag system and process

implementation of SOP/ SMP Programme Duration : * Professional Maintenance

1 Day

Programme Duration : Programme Duration :

1 Day 1 Day

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I cannot give you the formula for success,

but I can give you theformula for failurewhich is,

Try to please everybody.

Overall Equipment

Effectiveness (OEE)

5 S Kaizen


Sr. Managers, HODs Sr. Managers, Sr. Managers,

HODs, Top Executives HODs, Top Executives


* Understand and appreciate * Improve housekeepingImprove housekeeping * Understand and appreciate the

importance of using OEE * Make every individualMake every individual Kaizen challenge and role of

* Be able to calculate OEE responsible forresponsible for Kaizen in TQM

* Be able to find bottlenecks in housekeepinghousekeeping * Understand the concept and

production which one is not * Beautify by simple means process of Kaizen

aware of * Productivity improvementProductivity improvement * Understand and appreciate the

* Be able to identify machine(s) by saving time, space etc.by saving time, space etc. practice of Kaizen

dragging down entire facility * Understand and appreciate the

* Be able to calculate and use Contents : Kaizen Management

excess capacity that could be * SeiriSeiri - Sorting- Sorting

easily and inexpensively * SeitonSeiton - Systematic- Systematic Contents :

tapped. arrangementarrangement * Kaizen concept and TQM

* Seiso- Shine, CleaningSeiso- Shine, Cleaning * Kaizen by TQM

Contents : ** Inspection while cleaningInspection while cleaning * Kaizen the practice

* Introduction * SeiketsuSeiketsu Standardization Standardization * Kaizen Management

* The Six Big Losses * ShitsukeShitsuke - Self Discipline- Self Discipline * Kaizen approach to problem* Overall equipment solving

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effectiveness and the TPM Programme Duration : * Challenging the corporate

vision 1 Day culture

* Overall Equipment * Kaizen problem solving tools

Effectiveness Metric

* The elements of OEE Programme Duration :

* Goal and Benefits of OEE 1 Day

Measurement

* OEE worksheet

* Visual OEE


1 Day

Manage by principle, not procedure.

Make a customer, not a sale.

Failure Mode and Effects

Analysis (FMEA)

V.A. /Value Engineering Quality Function

Deployment (QFD)


Managers and engineers at all Sr. Managers, Managers at all levels

levels HODs, Top Executives


* Understand and appreciate * Understand and appreciate * Understand and appreciate:

importance of FMEA the concept of value and - Importance of efficiently

* Develop skills to use FMEA value addition delivering value to

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* Understand and appreciate customers through

Contents : the process of value analysis Listening Voice of

* Origin of FMEA and value addition customers throughout

* Different types of FMEA * Acquire skills to use product and service

* FMEAs link with VA/VE development process

Continuous Improvement - Tools and Techniques of

* Process FMEA Contents : QFD

* FMEA Worksheet * Concept of Value and value * Be able to translate customer

* Why use FMEA addition needs into language of

* When to use FMEA * Different phases of VA / organisation

* Potential applications of VE * Be able to build House of

FMEA - Selection Quality

* Steps on completing FMEA - Information

- Creativity Contents :

Programme Duration : - Analysis * Traditional quality systems

1 Day - Development * Types of requirements

- Pres4entation * Coherent planning and

- Implementation development

- Verification * What is QFD* Checklist * Tools of QFD

* Developing QFD

Programme Duration : - Voice of customer

1 Day Deployment

- Quality Deployment

- Customer Satisfaction Story

- Task Deployment

* Common QFD pitfalls

* Exercises


1 Day

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Fix requirement errors early.

To fix later, they will cost:

* 500% more at design stage

* 1,000% more at coding* 2,000% more at unit test

* 20,000% more at delivery

SAFETY

HEALTH

&

ENVIRONMENT


TARGET POPULATION

OBJECTIVESCONTENTS

PROGRAMME DURATION

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Man's mind once stretched by a new idea,never regains its original dimension.

Continuous Safety

Improvement

Supervising for Safety Safety Management Plan


Safety Managers, First line executives, Sr. Managers, HODs,

Managers at all levels Supervisors, Jr. Managers Top Executives

Objectives :

Objectives : Objectives : * Understand the basics of a

At the end of the programme * Learn and understand safety management system.

the participants will be : principles and management * Identify the seven core

* Familiar with the origins of of safety elements of an effective

Total Quality Management * How to identify and address safety and health program.

movement and W. E. unsafe behaviour * Describe the key processes

Demings contributions * Be able to make safety a in each program element

* Able to apply Demings 14 part of the company culture.

points to workplace safety See how safety can be a Contents :

living breathing programme * Safety & Health

Contents : Management System

* Deming's key points Contents : * Seven Elements

* Management Systems: * Principles of safety * Top Management

* Safety & Health Management management Commitment

System * Management of safety - Time, Money, Concern

* Variation * Accountability and - Getting Top Management

* Applying Demings 14 Points responsibility Commitment

to Safety * Analysing work area * Accident costs Direct &

* Deming/Shewhart Cycle * Unsafe behaviour, acts, Indirect

* Key Paradigms of Continuous conditions - Proactive Vs. Reactive

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Safety Improvement * Training for safety (formal - Safety & Health

* Developing Action Plan for & informal) - Fitting safety * Management Accountability

Continuous Safety to organisations culture - 6 Essential elements of

Improvement * Making safety a living accounting system

dynamic product - Management/ Employee

Programme Duration : Accountability

1 Day Programme Duration : * Employee Involvement

1 Day - Role of Safety Committee

* Hazard Identification &

Control

- Hazard Analysis Vs.

Accident Investigation

- Categories of Hazards

- Hierarchy of Controls

* Incident / Accident

Investigation

Analysis steps

Phases of analysis

* Education & Training

Well done is better

than well said.

- Safety Training Steps

Plan Evaluation


1 Day

Hazard Identification &

ControlDesign for

Environment

Green Productivity


Safety Managers, Manager (ENV.) Sr. Managers, HODs,

Environment Managers, Managers, Sr. Managers, Top Executives

Sr. Managers HODs, Top Executives


* Explore the elements of an At the end of the training * Understand and appreciateeffective hazard identification programme the participant environment management

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and control program. will : trends

* Discuss the steps in the * Understand and appreciate * Understand and appreciate

hazard identification and need for DfE green productivity

control process * Understand how companies methodology, tools and

* Complete the hazard implement DfE techniques

identification and control * Be aware of tools used for * Understand and appreciate

worksheet. DfE. G. P. Plan formation and

implementation

Contents : Contents : * Understand and appreciate

* What is Hazard, Exposure, * What is Design for G. P. effectivity and financial

* Conditions & Behaviours Environment viability

* Identification of root causes * What does design for

- System Design environment do? Contents :

- Performance * Considerations of DfE * Environmental Management

- Defects * How companies implement trends

* Processes to Identify and DfE * Evolution of Green

Analyze Hazards * DfE Tools Productivity

* Job Hazard Analysis * Productivity Principles

* Incident / Accident Analysis Programme Duration : * Ecological principles guiding* Identifying potential 1 Day GP

accidents * GP -Benefits and

* Weeding out causes of characteristics

injuries and accidents * GP Practices

* Factors that increase risk * GP Methodology, Tools and

* Education and Training Techniques

* PPE * Top Management & GP

* Effective Maintenance * Identification of problems and

Processes causes

* Hazard Tracking Procedures * Prioritizing problems and

* Continual Improvement tasks

* Hazard Analysis Worksheet * Generation and evaluation of

GP options

Programme Duration : * GP plan implementation

1 Day * GP Effectivity & financial

viability

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Generally speaking, you arent

learning much when your mouth is

moving.

* Checklists


1 Day

070101 hrdc training programme details booklet

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