08/01/2014 1 final conference how social networks can enhance the competence of cultural mediators -...
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108/01/2014 Final Conference
How social networks can enhance the competence of cultural mediators - A case
study: SONETORDermot Coughlan – Morteza Rezaei-Zadeh
University of Limerick - Ireland
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- Research Methodology- Participants’ Demographic Information- Platform’s Disseminating Approaches- Participants’ Engagement Level – General / Specific- Usability Test Validation- Effectiveness - Validation
Outline
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Research Method:Online Survey – A Questionnaire with 65 questions both open and closed
Participants:67 core users of SONETOR project from: Greece, Ireland, Austria, Poland & Spain
Research Methodology
At which location do you work?
Greece
Ireland
Spain
Poland
Austria
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Participants’ Demographic Information
Gender
Male
Female
Age
Between 18 and 25Between 25 and 30Between 30 and 40Between 40 and 50More than 50
An Immigrant A Professional who is dealing with immigrants
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Your Position
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Participants’ Demographic Information
Education Health Culture Social Wel-fare
Police Immigrant Organisa-
tion
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Area of Activity
What percentage of your work involves en-gagement with immigrants?
Nothing
Less than %10
Between 10 and 30 per cent
Between 30 and 50 Per cent
Between 50 and 70 per cent
More than %70
Highest Educational Award
High School not completed
High School completed
Two years post high school
Four years post high school (Bachlor)
Master
Doctorate (PhD)
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Platform’s Disseminating Approaches
Through one of the partners of the project
Through search By friend0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
How did you become aware of this Platform?
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Participants’ Engagement Level - General
How much time have you spent on this Platform?
Less than 10 minutes10-20 minutes20-40 minutes40-60 minutesmore than 1 hour
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Participants’ Engagement Level - Specific
How many episods/scenarios on this platform have you read?
Nothing
Just 1
2-3
4-5
More than 5
How many questions have you responded to based on the
unguided scenarios contained in this platform?
None
1-2
3-5
5-10
More than 10
How many episods in unguided scenarios on this platform have
you written and submitted?
None
Just 1
2-3
4-5
More than 5
Dropping the engagement level
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Usability Test Validation
You found the aim and objectives of launching this Platform easily.
Strongly Agree
Agree
No Idea
Disagree
Strongly Disagree
The Platform design is user-friendly and you can easily track, navigate and find the information
in the Platform.
Strongly AgreeAgreeNo IdeaDisagreeStrongly Disagree
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Ecological & Effectiveness Validation
You found the information given in the Plat-form useful and effective for people who are
working with immigrants.
Strongly AgreeAgreeNo IdeaDisagreeStrongly Disagree
Your expectations of the information required by you in your work with immigrants were met by the
Platform.
Strongly Agree
Agree
No Idea
Disagree
Strongly Disagree
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- The overall satisfaction of the core users with the platform is high;- The overall engagement of the core users with the platform is high;- Core users’ engagement with some tasks which require them to spend time on
them is low;- There is a clear need of more motivations to encourage core users to make a
larger contribution to the platform. This is important especially as core users are willing to make a contribution to the platform (See figure below) but they did not follow through on this to any great extent perhaps due to the lack of motivation;
Conclusion / 1
You are willing to share additional content, links and information in this Platform.
Strongly Agree
Agree
No Idea
Disagree
You added some information, links and content to the Platform.
Strongly AgreeAgreeNo IdeaDisagreeStrongly Disagree
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- The overall satisfaction of the core users with the usability of the platform is very high;
- Overall, the core users believe that the platform could be useful for them and it addresses the information and skills that they need to do their jobs properly.
- It seems that overall the users are very happy with the platform, as most of them tend to recommend it to their communities and also they are willing to come back again and use the platform. .
Conclusion / 2
You are willing to disseminate and recommend this Platform in different ways, including: word of mouth,
social networks, your website, etc.
Strongly AgreeAgreeNo IdeaDisagreeStrongly Disagree
You will come back and use this Platform sometimes.
Strongly AgreeAgreeNo IdeaDisagree
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- Amongst the different types of social networks which have been used in the platform, the core users show the highest interest in the Forums and the lowest interest in Wikis. Therefore, it would be advisable to focus on the Forums when promoting the platform.
Conclusion / 3
Wikis Blogs Forums Glossaries0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Which Social Network tool(s) contained in the platform do you prefer to use?