A–Power Špindlerův Mlýn

Czech Republic - 2012

Welcome to the first Avaya – Nuance

CEE Contact Centre conference

Dušan LehotskýCEE Managing DirectorAvaya

Peter MartišCEE Managing DirectorNuance

Why Avaya and Nuance together ?

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Avaya – Our Company

Leaders in innovations delivering business colaboration solutions focusing on the

customer experience and simplified communications across any network

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Business moved from the Age of Information to the Age of Collaboration

Access the right information with the right context faster Bring the right, dispersed people together more easily Communicate clearly across devices Make decisions more quickly

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T I M E

CO

MP

LE

XIT

Y

55% of check-ins

Hyatt: 35% of guests

Tesco: 1/3 of transactions

ATMs

Parking Garage

Airlines

Hotels

Supermarket

Online

7

Growing expectations of self-service

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Avaya Focus in CEE

Avaya as trusted advisor to our customers

Provide high quality services and support (presales & postsales) to our customers together with our skilled and experienced partners

Utilization of Regional power and expertise

Algotech Serbia Geomant Poland NuanceAlgotech Czech Kapsh Czech Soitron CzechAlcasys Slovakia Kapsh Hungary Soitron SlovakiaAndra Poland Net54 Hungry Sprint Poland

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User-friendly self service and security

in Contact Centers

Nuance Focus in CEE

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—Quote SourceCompany XYZ

Businesses Rely on Avaya Worldwide

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Businesses Rely on Nuance Worldwide

A–Power

Thank you for your participation&

Wish you unforgettable experience