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Building a Great Workforce:How Organizations Can Improve Their Approach to Talent Management
Michigan Digital Government SummitOctober 14, 2009
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Moderator:Phyllis Mellon, Ph.D.Chief Deputy Director,MI Department of Information Technology
Panelists:David A. ParentPrincipalDeloitte Consulting LLP
J. Kevin Ford, Ph.D.Organizational PsychologyMichigan State University
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The Reality:
Attracting, developing, and keeping your best talent is more important than it’s ever been
Three current myths about IT Talent...
Michigan Digital Government Summit, October 2009
Myth 1:
In our current economic downturn, with high unemployment rates, attracting and retaining talent
is less critical than it used to be
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The Reality:
The Public Sector has more to offer than we often realize
Myth 2:
The Public Sector cannot compete with the Private Sector for top talent
Three current myths about IT Talent...
Michigan Digital Government Summit, October 2009
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The Reality:
The things people care about most do not cost a lot
Myth 3:
Addressing Talent issues takes a large budget and a dedication of significant resources
Three current myths about IT Talent...
Michigan Digital Government Summit, October 2009
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Session Overview
Overview of Today's Session
Introduction of Speakers
Michigan Digital Government Summit, October 2009
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Six Steps to Building a Great WorkforceDavid A. ParentPrincipalDeloitte Consulting LLP
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Step 1: Build a Better Plan
Workforce Planning
• Missing component in many organizations
• More than how many slots to fill next year
• Needs to be future-oriented
• Internal and external assessment
Prioritization of Critical Workforce Segments
• Some positions have greater impact than others
• Some skills are harder to find than others
• With limited resources, those require the greatest
attention
Michigan Digital Government Summit, October 2009
• How will our organization look in the future?
• What skills will we need in 3 years? In 5 years?
• How will our activities be different?
• Where will we find these skills?
Consider:
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Step 2: Modernize Your Sourcing Process
Redesign Recruiting Processes
• Throw out "One Size Fits All" strategies
• “Need for Speed” – starting with technology
• Innovate – consider non-traditional talent pools
Sell what the Public Sector has to offer
• Commitment to service
• Broad opportunities
• Workplace flexibility
Michigan Digital Government Summit, October 2009
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The Keys to Attraction and Retention
Michigan Digital Government Summit, October 2009
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Step 3: Develop, Develop, Develop
Expectation of latest generations in the workforce
Begins and ends with the Manager
• Requires expectations to be set with managers
• Management development has high payback
Think of development broadly – much more than training
Michigan Digital Government Summit, October 2009
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Step 4: Deploy Talent with Meaning
• Along with relationship with one’s manager, “meaningfulness” of one’s role and
assignments is at the top of job satisfaction indicators
• Development should be added as criteria when making assignments, then
monitored during and after
• Many opportunities in Public Sector – but need to re-think traditional, narrow
career paths
Michigan Digital Government Summit, October 2009
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Step 5: Find Ways to Connect Your Diverse Workforce
Connection drives commitment and retention
Many formal and informal examples
• Communities of Practice / Interest Groups
• Mentorship programs
• External organizations and events
Use technology (e.g., social networking)
Michigan Digital Government Summit, October 2009
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Step 6: Continuously Evaluate & Refine
Instill continuous improvement mentality to Talent Management
• Don’t aim for perfection – Better to start small, test, then build
• Establish and (truly) use feedback mechanisms
• Learn from others
Monitor
• Take pulse of the labor market
• Take pulse of your talent’s “commitment”
Michigan Digital Government Summit, October 2009
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These 6 Steps Can Make a Difference
Build a Better Plan
Modernize Your Sourcing Process
Develop, Develop, Develop
Deploy Talent with Meaning
Find Ways to Connect Your
Diverse Workforce
Continuously Evaluate &
Refine
Step 1
Step 2Step 6
Step 3Step 5
Step 4
Michigan Digital Government Summit, October 2009
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Develop & Deploy with Impact:Valuing Learning in Challenging Times
J. Kevin Ford, Ph.D.Organizational PsychologyMichigan State University
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Preface
Michigan Digital Government Summit, October 2009
Peter Senge 2005, Fifth Discipline
“Most organizations today espouse some variation on the
philosophy that “people are our most important asset” and invest money in
workforce development through training programs. But truly committing to helping people grow requires much
more than this…”
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Leadership Reflection
Think of someone you have observed in your professional career who is especially good at developing others.
What does that person DO that makes him or her so effective as a people developer?
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•
•
Michigan Digital Government Summit, October 2009
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Leader Roles for Development
Michigan Digital Government Summit, October 2009
Assessing SupportingChallenging
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Leader Role: Assessing
• Helps to Identify key competencies for each job
• Determines current skill levels and skill gaps
• Jointly determines ways for individuals to continuously learn on the job
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Leader Role: Challenging
• Stretches person out of comfort zone by providing opportunities for developing
skills
• Motivates people to seek mastery and continuous learning
• Allows people to see impact of actions and provides time for reflection/learning
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Leader Role: Supporting
• Provides resources that help people handle the struggle of learning
• Enhances confidence in ability to learn and grow
• Confirms and clarifies lessons learned
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• Unfamiliar Responsibilities
Portfolio of Leadership Experiences
Michigan Digital Government Summit, October 2009
Experiencing Job Transitions
Center for Creative Leadership McCauley – Learning from Experience
• High Stakes• Scope and Scale
Managing at High Levels of Responsibility
• New Directions• Inherited Problems
Creating Change
• External Pressures• Influence without Authority
Managing Boundaries
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Inherited Problems
Michigan Digital Government Summit, October 2009
Learning Opportunity
• Improve ability to tackle problems, diagnose root causes, and reenergize people
• Learn to make tough decisions and persevere in the face of adversity
Fixing problems created by someone else or before your involvement
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Scope and Scale
Michigan Digital Government Summit, October 2009
Learning Opportunity
• Improve ability to coordinate and integrate across groups and create systems to track work
• Learn to feel comfortable accomplishing tasks through others
Managing work that is broad in scope (multiple functions, groups, products) or large in sheer size.
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Learning Opportunity
• Improve ability to represent the organization and to influence external groups
• Learn to build relationships and shared agendas with a wide variety of people.
Managing the interface with important groups outside the organization, such as customers, vendors, and regulatory agencies
External Pressure
Michigan Digital Government Summit, October 2009
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Strategies for Development in Place
Reshape the job: Add new responsibilities to job
Take on temporary assignments: Add tasks that are bounded by time.
Seek challenges outside the workplace
Michigan Digital Government Summit, October 2009
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Challenge Driven Assignments Matrix
The Techniques
Reshape Person’s Job
Provide Temporary
Projects
Experiences Outside
Workplace
CompetenciesThe
Context
Unfamiliar Responsibilities
New Directions
Inherited Problems
High Scope and Scale
External Pressures
Michigan Digital Government Summit, October 2009
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Maximize Learning Pre, During, and Post Assignment
Pre - Be clear about the skills, behaviors, or actions to develop in the assignment
During - Support learning (e.g., feedback, coach, sounding board)
Post – Foster learning:
• post action reviews – what did well/could improve
• development of best practices to diffuse to others
Michigan Digital Government Summit, October 2009
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Concluding Thoughts
Michigan Digital Government Summit, October 2009
Peter Drucker, Management Consultant
“We now accept the fact that learning is a lifelong process
of keeping abreast of change. And the most
pressing task is to teach people how to learn”
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Questions &Discussion