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Chapter 10Chapter 10Accommodation Accommodation

SectorSector

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IntroductionIntroduction

Canada – more than 300,000 rooms – 8700 hotels and motels

172,300 workers = 12% tourism related jobs

One of the larger employers

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HistoryHistory

Middle ages (1200) hospitality was a Christian duty

Stagecoach lines – inns Railway in N.A. – hotels Elevator invented 1853 – high-rise Hotel construction peak in 1920’s CPR – 1929 - Royal York – 1156 rooms 1930-1935 – 85% American hotels bankrupt.

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History – cont’d.History – cont’d.

After WWII – building began 1950-60’s - hotel chains 1958 – 74 – major hotel building phase New architecture – atrium design 1986 – big building year in Canada 1990-91 – recession hit hotel industry, occ = 58%, 9/11 - ????

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Hotel classed Hotel classed

Type [ motel, hotel] Function [ resort, convention]Location [ city center, airports]Scale [ budget, economy]

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Motels/Motor InnsMotels/Motor Inns

1950,s boom Highway system developed Automobile travelers Located on roadsides Motel chains I.e. Holiday Inns – Kemmons Wilson

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HotelsHotels

Offer more servicesHigh-riseUrban centers

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Resort HotelsResort Hotels

In N.A. developed with railway Banff Springs – 1888 Algonquin, Greenbrier, W.V. Started for the very wealthy, now for everyone. Today have many more.

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Convention HotelsConvention Hotels

Most recent development Started to be built in 1960’sCater to large group gatheringsUsed for conventions, trade showsGroups – political, religious, industry, etc.Example??

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Country Inns/B&B’sCountry Inns/B&B’s Small and cozy properties Limited services May have cabins/cottagesOther types of lodging: All-suite hotels Micro-hotels Atrium hotels Casino hotels Spa hotels

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..

All suite hotelsResidential Accommodations – cater to

guests who live on premises, company suites

Time Share ResortsHostelsTheme Park Resorts

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Other classificationsOther classifications

Service level – budget/economy, standard, luxury

Rating – 5 star, Canada Select Location – airport, downtown

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OwnershipOwnership Individual – 50% of properties in N.A. Chain – multiple properties Leases Franchise- contract with a chain, pay 3-6% Management contract- franchise does not own the

property. Used when foreign ownership was forbidden

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ChainsChains

Holiday Inn Hilton Hyatt Marriot Renaissance Weston

Ramada Big 8 Delta CP Hotels Sheraton

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Holiday InnHoliday Inn

2nd largest chain Revolutionary at start- Pools Restaurants Air conditioning Baby sitters Free under 12 with parents TVs & phones in every room

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OrganizationOrganization

Departments Rooms Sales and marketing Food and beverage Human resources Accounting Security Maintenance and engineering Purchasing

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AccommodationAccommodation Management ManagementRooms Division Front officeReservationsBellConciergeHousekeeping24/7

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Factors affecting the PriceFactors affecting the Price

Rack rate: published rate for room

1. Location – downtown or on beach

2. Room location – poolside, view

3. Room size/features – jacuzzi, fireplace

4. Length of stay & season

5. Meals – EP, MAP

6. Special features- pool, spa

7. Special rates – corporate, senior, group

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TermsTerms

Single- room with one bed

Twin- room with 2 beds

Twin double- room with 2 double beds

Suite- one or more bedrooms and sitting area

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RatesRates

Rack rate -full standard daily rateWeekend rate- discount rate Run of the house rate - discount for a

group of roomsCorporate rate- discount for business

travelers

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Meal plansMeal plans

Continental breakfast- coffee, juice and a roll croissant or muffin

E.P.-European plan- room , no mealsA.P.- American plan- includes 3 meals +

roomMAP- modified American plan- breakfast,

dinner and room

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Career OpportunitiesCareer Opportunities

Front deskHousekeepingAccountingF & B – culinary, catering, SalesEngineeringSpas and fitness centers