1 coaching coaching is the art of facilitating the development, learning and enhanced performance of...
TRANSCRIPT
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Coaching
Coaching is the art of facilitating the development, learning and enhanced performance of another “…developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organisational objectives. It targets high performance and improvement at work”.
CIPD, 2005
Helping people to help themselves
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Four Propositions
People have immense potential
People have their own map
of reality
People have their own map
of reality
People have good
intentions
And are achieving their own objectives
at all times
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Neo Cortex
Limbic System
Brainstem
Cerebellum
Mental Patterns
4
Perceptions
5
Suspend Judgement
“Tell me Doctor…How can I be SLIM?
You see I only eat normal meals, but look at me!”
What does the Doctor reply?
“Don’t worry, a lot of men tend to put onweight around your age.”
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PUSH
PULLsolving
someone’sproblem for
them helping someone
solve their ownproblem
NON-DIRECTIVE
DIRECTIVE
LISTENING TO UNDERSTAND
ASKING QUESTIONS THAT RAISE AWARENESS
MAKING SUGGESTIONS
GIVING FEEDBACK
OFFERING GUIDANCE
GIVING ADVICE
INSTRUCTING
TELLING
REFLECTING
PARAPHRASING
SUMMARISING
The Coaching Spectrum