1 copyright © 2002 acnielsen a vnu company ip pbx system overview & benefits

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Copyright © 2002 ACNielsena VNU company

IP PBX System Overview & Benefits

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How It Works – IP PBX & SIP phones

• SIP phones

• IP PBX

server –

talks SIP

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How It Works – PSTN lines

• VOIP Gateway

• PSTN lines

through:

• VOIP Service

Provider

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Benefits for the Business Owner

•Lowers call costs! –

Use VoIP for international calls

Calls between branch offices are FREE

•Lower up front cost of PBX

Less expensive to buy & run

•Eliminate vendor lock in

Cheaper to expand & add features

•Increased productivity of employees

•Offer employees mobility

Retain staff and leverage staff in different locations

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IP PBX Benefits for the User

•Mobility – Use extension from anywhere

•Increase productivityIntegration with Outlook, CRM – agents can make up to 30 more calls per week

•Manage phone from Windows

Easy to setup call forwarding, conferencing etc.

•Presence eliminates phone tag Saves several hours per week

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IP PBX Benefits for IT Staff

•Adding and moving extensions easier

•Less time explaining how to use a phone

•Easy, web based administration

•Easier to manageSoftware, not a proprietary black box

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IT Staff Benefits Quantified

•Each add, move takes 2 hours LESS

•-4.7 hours LESS supportPer week / IT employee

•-4.7 hours LESS administrationPer week

from “Productivity and the IPC Business Case” Sage Research Inc.

1 copyright © 2002 acnielsen a vnu company ip pbx system overview & benefits

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