1. hardware! software! - university of south carolina · backup*systems emc datadomain...

The University Technology Services (UTS) Product Support Roadmap provides lifecycle information for products supported by UTS. This roadmap is a guide for the planning, implementing, supporting, and retiring of information technology. The roadmap consists of five areas:

1. Hardware 2. Software 3. Systems/Applications 4. Software Operating Systems 5. Business Standards

For assistance with the roadmap, contact the UTS Service Desk at (803) 777-‐1800, Monday-‐Friday from 8 a.m. until 6 p.m.

UTS Product Support Roadmap

Black-‐Not supportedBlank-‐Unknown future supportBlue-‐Watching or evaluating; No funding sourceGreen-‐Currently in useRed-‐Vendor end of life scheduledYellow-‐Transitional, phasing in or out 1 of 13 2/3/12

Device Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016

Backup Systems EMC Data domain Vendor Specific DCO c c c c

Backup Systems IBM -‐ LTO3 Vendor Specific DCO t t

CATV Infrastructure VariousCI standards: Hybrid Fiber Coax (HFC)

UTS Functional Support COMM INF c c c

Desktop/Laptop Apple VariousUTS Service Desk-‐Best Effort DCO c c c c

Desktop/Laptop Dell Various Vendor Specific DCO c c c c

eReaders Various Nook, Kindle, KnoUTS Service Desk-‐Best Effort DCO

LAN Various IP4UTS Functional Support COMM INF c t

Mainframe IBM z09 Vendor Specific DCO t t t

Optical Image Storage IBM Vendor Specific DCO

PBX VariousSession Initiation Protocol (SIP)

UTS Functional Support COMM INF c c c c

SAN Storage Enterprise EMC VMAX Vendor Specific DCO c c c c

SAN Storage Enterprise Hitachi 9980/AMS/USP Vendor Specific DCO c c c c

HARDWARE



Device Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016

HARDWARE

Servers Dell Various Vendor Specific DCO c c c c

Servers IBM Various Vendor Specific DCO t

Smart Phones Various Email, calendar onlyUTS Service Desk-‐Best Effort DCO

Tablet VariousConvertible tablet PC & iPad

UTS Service Desk-‐Best Effort DCO

WAN Various EthernetUTS Functional Support COMM INF c c t

Wi-‐Fi Various 802.11nUTS Functional Support COMM INF c c t



Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016

Active Directory Microsoft Vendor Specific EA c c

Adobe Connect AdobeWeb Meeting Version 8

UTS Functional Support MEDIA SVCS w

Adobe Connect Adobe Site license/free to users

UTS Functional Support MEDIA SVCS c c c c

Adobe Presenter Adobe Reduced cost to usersUTS Functional Support TTS c c c c

ArcInfo Esri EA MappingUTS Functional Support EA

Banner Enterprise Data Warehouse (EDW) SunGard HE In progress

UTS Functional Support EA

Banner Operational Data Store (ODS) SunGard HE In progress


BDMS SunGard HE Part of OneCarolinaUTS Functional Support EA

Browser MicrosoftInternet Explorer version 6 Vendor Specific DCO c c c c

Browser MicrosoftInternet Explorer version 7 Vendor Specific DCO c c t

Browser MicrosoftInternet Explorer version 8 Vendor Specific DCO c c c c

Camtasia Studio TechsmithWindows -‐ Version 7.1; Mac -‐ Version 2

UTS Service Desk-‐Best Effort TTS c c c c

SYSTEMS/APPLICATIONS





CAS VariousEnterprise authentication Vendor Specific EA c c

CBORD CS Gold Carolina Card CBORD Version 6.0.6UTS Functional Support EA

Class Climate ScantronOnline survey/course evaluations


Clicker System iClickerB2 not currently installed

UTS Service Desk-‐Best Effort TTS

Clicker System Turning Technologies B2 Version 3.1UTS Functional Support TTS

CommVault CommVault Version 9 Vendor Specific DCO t

Course Merge Global Synergies B2 Version 5.0.6UTS Functional Support TTS

Course Tools NBC Learn NBCEvaluation only through 8/2011

UTS Functional Support TTS

Data Warehouse CognosStandard reporting tool


Digital Signage Cisco Version 5.2UTS Functional Support COMM INF c c c

DNS Open Source PowerDNS Vendor Specific DCO c c c c

Elluminate BlackboardUTS Service Desk-‐Best Effort MEDIA SVCS w w





EMAS Education Systems Inc Version 9.073UTS Functional Support EA

End Point Managemet BigFix/IBM Version 8.1 Vendor Specific DCO c c c c

Flip Video Various Video storage/ versions vary

UTS Service Desk-‐Best Effort TTS

fsaAtlas SunGard HE Version 7.6UTS Functional Support EA

IMS Billing UTS MainframeUTS Functional Support BUS OFC

Jing TechsmithFree-‐Up to 5 minute video


Jing Techsmith

Paid-‐Inclusion of webcam and creation of MP4


LogMeIn LogMeIn Version 7 Vendor Specific DCO c c c c

Luminis SunGard HETBD: portal for Banner


McAfee McAfee Vendor Specific DCO t

Media iTunes U Open Systems Vendor Specific MEDIA SVCS

Microsoft Office Suite Microsoft Office 2007 Vendor Specific DCO c c c c





Microsoft Office Suite Microsoft Office 2010 Vendor Specific DCO c c c c

Microsoft Office Suite Microsoft Office 2011 -‐ Mac Vendor Specific DCO c c c c

Microsoft SharePoint Microsoft 2007UTS Functional Support EA

Microsoft SharePoint Microsoft 2010UTS Functional Support EA

Mobile Learn LMS Mobile applicationUTS Functional Support TTS

Monitoring Tools What's Up Gold Version 15 Vendor Specific DCO c c c c

Mr. Bill UTSMicrosoft Access 2003

UTS Functional Support BUS OFC

OmniUpdateNew Content Management System

Web Meeting Version 8


Oracle OracleVersion 11g targeted standard

UTS Service Desk-‐Best Effort EA t w

Oracle Enterprise Manager OracleData/database management


Oracle Warehouse Builder OracleData/database management


Orion SolarwindsNetwork performance monitor

UTS Functional Support COMM INF c c c c





Outcomes Blackboard

Building Block-‐assessment tool; College of Education-‐ high interest Vendor Specific EA

Parking USCUTS Functional Support EA

Pinnacle Paetec Version 5.4.11UTS Functional Support BUS OFC

SAS StatisticalResearch/assessment tools

UTS Functional Support TTS C C C C

Shibboleth Open SourceFederated authentication Vendor Specific EA c c c

Speede GXS Version 6.4UTS Functional Support EA

SPSS StatisticalResearch/assessment tools

UTS Service Desk-‐Best Effort TTS C C C C

Sun/LDAP OracleEnterprise authentication Vendor Specific EA

Trend Micro Trend Micro Version 10 SP 1 Vendor Specific DCO

UC4 CA

Cross platform job scheduler for OneCarolina


UTS Tracker UTS Asset trackingUTS Functional Support BUS OFC





Web, Tests, Gradebook, Content McGraw-‐Hill Email, calendar only

UTS Functional Support TTS

Wimba BlackboardUTS Service Desk-‐Best Effort MEDIA SVCS




.net; ASP; C++; C#; WebDev Microsoft specific VariousUTS Service Desk-‐Best Effort EA

Apache Apache Foundation PreferredUTS Functional Support EA

COBOL Programming Language Various

IMS and DB2 databases; to be phased out with mainframe shut-‐down


CSS; HTML.4; HTML.5; PHP; Groovy on Grails; Flash; Spring Open Source

Standard systems support tools

UTS Service Desk-‐Best Effort EA

Eclipse Open Source

Integrated development environment for Java and other languages Vendor Specific EA

Enterprise-‐wide sensitive data finding software Various To be determined

UTS Service Desk-‐Best Effort INFO SEC wat wat

Enterprise-‐wide whole disk encryption for "high-‐risk" systems Various To be determined


IIS MicrosoftCurrent position: optional


Intrusion detection/ prevention service Various To be determined


JavaScript Open Source

Primarily for web scripting, especially for ServiceNow customization Vendor Specific EA

SOFTWARE




SOFTWARE

Jira AtlassianDevelopment management tool Vendor Specific EA

jQuery Open Source Version 1.7.1 Vendor Specific EA

LifeRay Liferay Inc.Possible fall back to Luminus -‐ TBD


Linux Shell Scripting Red Hat (et al)

Lightweight Linux administration scripting Vendor Specific EA

Mobile security device software Various To be determinedUTS Service Desk-‐Best Effort INFO SEC wat wat

My SQL OracleUsed for some PHP applications Vendor Specific EA t

Nessus TenableVulnerability scanning software

UTS Functional Support INFO SEC tr tr tr tr

Oracle Oracle

Version 11g migrating to latest releases with application support Vendor Specific EA

Perl Scripting Perl

Heavyweight Linux administration scripting Vendor Specific EA

PostgreSQL PostgresUsed for some prototyping Vendor Specific EA

PowerShell Scripting Microsoft

Windows system administration scripting Vendor Specific EA




SOFTWARE

Safe Connect Impulse Network Access Control (NAC)

UTS Service Desk-‐Best Effort COMM INF wa

Secure file transfer service Various To be determinedUTS Service Desk-‐Best Effort INFO SEC wat wa

SQL Server Microsoft Email, calendar only Vendor Specific EA

Subversion Open SourceSoftware repository and version control Vendor Specific EA

VBScript Microsoft N/A Vendor Specific EA




Server OS Microsoft Windows Server 2003 Vendor Specific DCO c c c t

Server OS MicrosoftWindows Server 2008 R2 Vendor Specific DCO c c c c

Server OS RedHat Red Hat 4.8 Vendor Specific DCO t

Server OS RedHat Red Hat 5.5 Vendor Specific DCO c c c c

Server OS RedHat Red Hat 5.6 Vendor Specific DCO c c c c

Desktop OS Apple OS X 10.4 Vendor Specific DCO

Desktop OS Apple OS X 10.5 Vendor Specific DCO

Desktop OS Apple OS X 10.6 Vendor Specific DCO c t

Desktop OS Apple OS X 10.7 Vendor Specific DCO c c

Desktop OS Microsoft Windows 7 Vendor Specific DCO c c c c

Desktop OS Microsoft Windows XP Vendor Specific DCO c c t

SOFTWARE O/S



Product Vendor Type/Version Support Ownership 2012 2013 2014 2015 2016Business Analysis Body of Knowledge Version 2 BABOK Future standards Vendor Specific PMO w

PMI Project Management Body of Knowledge (4th Edition) PMI Current standards Vendor Specific PMO

BUSINESS STANDARDS

1. hardware! software! - university of south carolina · backup*systems emc datadomain...

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