1 our expertise and commitment – driving your success an introduction to transformation offering...
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Our Expertise and Commitment – Driving your Success
An Introduction to
Transformation Offering November 18, 2013
Offices in Boston, New York and Northern VA
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Table of Contents
Transformation Offering Objectives
Components and Definition of Transformation Offering
Sample of Past Transformation Projects
Transformation Offering Details:
Architecture Assessment
Roadmap Development
Need for Flexibility
Transformation Offering Tools and Resources
Transformation Offering Folder Structure on Actualize Portal
Transformation Offering Summary Document for Actualize Staff
Transformation Offering Deliverable Templates
Completed Transformation Project Deliverables and Project Summaries
Transformation Offering Accomplishments Thus Far
Transformation Offering Next Steps
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Transformation Offering Objectives
Develop formal structure around an existing, successful Actualize offering in order to
increase sales focus to existing and new clients
Improve the capture, execution, delivery and cost of transformation related projects
by providing Actualize staff with:
A formal offering that includes:
Training
Marketing materials
A standardized framework for executing Transformation projects
Project oversight and governance
A standard set of templates for key deliverables
Completed deliverables from prior Transformation projects
Document libraries located on the Actualize portal archiving all of the above, in
addition to other industry documentation
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Components of Transformation Offering
Transformation Offering Definition
Understanding where a client is today, where they want to be tomorrow, and crafting a
plan to get there
Transformation Offering Components
Architectural Assessment
Business
Technical
Data
Financial
Organizational
Roadmap Creation
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Develop Scorecard of project objectives or Key Performance Indicators (KPIs)
Architecture Assessment Summary (all may not apply)
Analyze current business, technical, data, etc. architecture of the client
Develop future state (considering industry best practices)
Perform gap analysis
Provide recommendations for improvement
Roadmap Summary
Develop a plan for implementing the individual improvements identified during
the Architecture Assessment phase (including an inventory of projects, their
sequence, estimated costs, dependencies, and resources) Roadmap Summary
Transformation Offering Summary
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Need for Flexibility
The objectives and requirements of Transformation-related projects will vary
from client to client. Offering components and deliverables have been designed
as generic as possible to ensure the flexibility of their application to projects.
For example, consider the following two prospective clients:
Client A - has requested current state documentation that is focused on
accounting controls to be used to identify control weaknesses and gaps in
current state processes
Client B - has requested current state documentation focused on
identifying how similar data is obtained and used throughout the enterprise
for the purpose of consolidating processes and improving data capture and
utilization
Project approaches and level of documentation will differ significantly between
the two projects, however both fall within the Transformation Offering
Transformation Offering Summary
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Sample of Past Transformation ProjectsClient Project Year Transformation Activities
ARC Subsidiary Accounting Evaluation
2012 Project overview, Future State implementation plan, Solution roadmap
ETrade Procedural Documentation and BPR Recommendations
2012 BPR, Process Flows, Current State, Future State, Recommendations
GNMA ULDD Project 2012 Current state assessment of delivery data, recommended the development of a strategic roadmap and 6 implementation options with associated pros, cons, risks, issues and timelines.
OCWEN FRE Investor Reporting BPR Assessment
2012 Conducted a thorough current state assessment (process view and data flow) and gap analysis of the Agency Investor Reporting function and recommended improvements through an implementation roadmap (plan, timeline for changes, costs, benefits). Also produced future state process flows and data / system views. Results were presented SF Business Head and CEO.
MBIA SFAS 167 Automation Evaluation
2011 Actualize documented current state processes via process flows and developed detailed data, accounting, calculation, and posting requirements of a future state solution. Once requirements were documented,
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Assess Architecture:
Gather and review current documentation (eg, process and/or system flows, data
models, procedures, etc) to conduct the Architecture Assessment (current
documentation may not exist)
Conduct analysis of current documentation and:
Develop list of questions for SMEs
Identify initial problem areas
Schedule meeting(s) with SMEs:
Conduct interviews regarding current processes and documentation
Ask questions based on review of current documentation in order to fill in
gaps and clarify uncertainties
Enhance current state documentation (or create from scratch)
Include preliminary assessment highlighting control points, gaps,
dependencies, and recommendations
Review current state documentation with client and receive approval
Transformation Offering Details
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Assess Architecture (continued):
Perform detailed analysis of current state
Create summary of findings, including:
Outline of project approach
Gap analysis
Recommendations for improvements
Design future state, incorporating industry best practices
Document recommended future state architecture and present to client
Obtain client feedback
Finalize desired future state architecture
Obtain client approval
Transformation Offering Details (Continued)
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Develop Roadmap:
Review recommendations identified during the Architecture Assessment phase of
the project and parse into separate projects. For each project, identify the
following:
High level set of activities
Dependencies between the projects
Timeline
Cost
Develop a project roadmap that sequences the projects over time so that the client
can view the project priorities, dependencies and timelines (See Appendix A)
Review roadmap with client manager and make changes as necessary
Transformation Offering Details (Continued)
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Project Execution – Create Final Presentation:
Develop a final presentation for the client that includes:
Project objective
Current state observations (could include current state architecture diagrams)
Recommended list of improvements (could include future state architecture
diagrams, a lists of gaps between current and future state, and corresponding
gaps / improvements)
Recommended project roadmap to include:
Matrix that lists all projects sequenced over time w/ dependencies (See
Appendix A)
Description of the approach used in developing the roadmap projects that
are sequenced and listed in a timeline
Project details that include: description, scope, assumptions, constraints,
risks, estimated costs, resources, and impacts (See Appendix B)
Implementation approach
Transformation Offering Details (Continued)
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The Actualize Portal contains the following Transformation Offering resources / tools:
Transformation offering training documentation
Transformation Offering Summary (see Appendix C)
Transformation Offering high level presentation (this is the presentation)
Transformation Offering procedures and training documents for Actualize staff
Transformation Offering deliverable templates:
Architectural assessments
Current state assessments, future state assessments, gap analyses
Roadmaps
Final powerpoint presentations
Completed Transformation Offering project summaries
Completed Transformation Offering deliverables
Transformation Offering marketing materials
Industry best practice documentation
Transformation Offering Resources / Tools
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Transformation Offering accomplishments to date:
Defined Transformation Offering scope and deliverables
Developed one page Transformation Offering process overview to be followed by
Actualize staff for each Transformation Offering project
Developed and populated folder structure on Actualize portal for storage and easy
access to Transformation Offering related documents (See Appendix D)
Developed PowerPoint presentation to be delivered to Actualize staff and clients
Developed Transformation Offering project templates and procedures
Transformation Offering: Accomplishments?
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Transformation Offering next steps:
Conduct brown bag for Actualize staff – 4Q 2013
Develop marketing materials and marketing plan – 4Q 2013
Complete training documentation – 1Q 2014
Conduct training sessions for Actualize staff – 1Q 2014
Transformation Offering: Next Steps
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Transformation Offering Roadmap Example – Appendix A
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Transformation Offering Project Description – Appendix B
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Transformation Offering Summary – Appendix C
Project Phase Task Owner
Project Capture Identify Transformation project opportunity Actualize Staff
Project Capture Contact Kurt / Ned to work on proposal or statement of work Kerry / Matt
Project Capture Meet with client to present proposal Kurt / Ned / Matt
Project Capture Review resumes for staffing Theresa / Kurt / Ned
Project Capture Interview prospective Transformation project staff Kurt / Ned
Project Prep Contact Kurt / Ned to receive an overview of the Transformation Offering and the tools available to them: [email protected] 571-422-6526 [email protected] 703-798-9264
Project lead
Project Prep Review the following information in the Transformation Offering folder of the Actualize Google documents site: High level depiction of the Transformation Offering, Deliverables, etc. Internal Transformation Offering training documents Deliverables from completed Transformation Offering projects Transformation Offering deliverable templates Project close out documents from other Transformation Offering projects
Project lead
Project Refer back to completed project deliverables throughout the lifecycle of the engagement to assist them in developing their deliverables
Project lead
Project Meet with Kurt / Ned to review Transformation project progress Project lead
Provide feedback to Kurt / Ned on preliminary and final project deliverables to ensure quality: Actualize project manager / lead provides Kurt and/or Ned with the scope statement and project plan for
review in order to discuss potential approaches Actualize project manager / lead provides Kurt and/or Ned with interim deliverables for quality control
review (at midway point in the project) Actualize project manager / lead provides Kurt and/or Ned with draft versions of final deliverables
Project lead
Post-Project Retain project deliverables and upload to the Transformation Offering portal Project lead
Post-Project Complete project close out document and includes Transformation components (e.g., roadmap, current state assessment, gap analysis, etc) in the Project Keywords section of the document.
Project lead
Post-Project Conduct a post-project review / lessons learned with Kurt / Ned in order to continuously improve the Transformation Offering.
Project lead
TRANSFORMATION OFFERING: Understanding where a client is today, where they want to be tomorrow, and crafting a plan to get there.
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Transformation Offering Folder Structure: Appendix D