1PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Reaping the Rewards

Frontline Advancements76.8%

Over 1,300 Career Coaching sessions in 2014

Employee Engagement

Knowledge & Job Skills Growth

Best in Class

Career Coaching

2PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Frontline Advancements

Group Degree

Graduates

TotalAdvancements No Advancement

# # # % # %

Frontline Associate 37 71.2% 15 28.8% 52 12.4%

Bachelor 182 83.1% 37 16.9% 219 52.0%

Certificate/Diploma 6 27.3% 16 72.7% 22 5.2%

Frontline Total 225 76.8% 68 23.2% 293 69.6%

Above Frontline Bachelor 10 13.9% 62 86.1% 72 17.1%

Doctorate 1 16.7% 5 83.3% 6 1.4%

Master 11 22.0% 39 78.0% 50 11.9%

Above Frontline Total 22 17.2% 106 82.8% 128 30.4%

Grand Total 247 58.7% 174 41.3% 421 100%

76.8%

3PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Employee Engagement Results

Norton Healthcare provides me the opportunity to improve my professional knowledge and job skills.

Source: Avatar Solutions Engagement Survey 2013

4PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Term Category2010 2011 2012 2013 2014

Total # Total %# % # % # % # % # %

< 1 yr 28 31.1% 39 30.0% 38 29.5% 34 31.8% 11 8.7% 150 25.7%1-2 yrs 11 12.2% 16 12.3% 25 19.4% 8 7.5% 60 10.3%2-3 yrs 7 7.8% 15 11.5% 7 5.4% 29 5.0%3-4 yrs 4 4.4% 3 2.3% 7 1.2%4-5 yrs 6 6.7% 6 1.0%

Retention 34 37.8% 57 43.8% 59 45.7% 65 60.7% 116 91.3% 331 56.8%

Grand Total 90 100% 130 100% 129 100% 107 100% 127 100% 583 100%

Term Category

2010 Grad 2011 Grad 2012 Grad 2013 Grad 2014 GradTotal # Total %

# % # % # % # % # %

< 1 yr 8 5.3% 5 4.5% 3 2.8% 3 3.4% 0 0.0% 19 3.3%1-2 yrs 9 6.0% 8 7.1% 5 4.6% 2 2.2% 24 4.1%2-3 yrs 9 6.0% 9 8.0% 7 6.5% 25 4.3%3-4 yrs 6 4.0% 8 7.1% 14 2.4%4-5 yrs 8 5.3% 8 1.4%

Retention 110 73.3% 82 73.2% 93 86.1% 84 94.4% 123 100% 492 84.5%Grand Total 150 100% 112 100% 108 100% 89 100% 123 100% 582 100%

Retention = Positive Financial Impact

Non-Scholar Experienced RN Retention (5-year average)

Norton Scholar RN Retention (5-year average)

Where would

you

INVE$T?84.5%

56.8%

5PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Create the Catalyst – Grow Your Own

Services Offered• Career Coach - $0• Resume writing - $0• Interviewing skills - $0

• Career and education exploration _ $0• Financial coaching- $0• Mentoring - $0

6PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Requirements:• Open to front-line employees in entry-level positions• Good standing, strong work ethic, personally motivated to

succeed

Resources: • Certified career coaching/mentoring• Paid weekly trainings and frequent mentoring sessions• Educational opportunities• Personalized career development plan

Elevating Frontline Employees ProgramA 6-month program to help employees in entry-level positions

overcome barriers to career advancement

7PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

Emp 1

Emp 2

Emp 3

Emp 4

Emp 5

Emp 6

Emp 7

Emp 8

Emp 9

Emp 10

Emp 11

Emp 12

Emp 13

0

2

4

6

8

10

12

14

Norton Healthcare LOS (Yrs)

Outcomes

31%

54%

8%8%

Education Level

GED

High School Diploma

Some College

Associate Degree

62%31%

8%

Ethnicity

Caucasian

African American

Two or more races

Promoted

Average: 3.58

Gender Male

Female

12

1

8PROPRIETARY & CONFIDENTIAL – © 2015 PREMIER INC.Follow us on Twitter @PremierHA #Breakthroughs15

7 Promotions

11 Completed the program

9 Active Employees

Program Results

Promotion Received Begin Job Title Begin

GradeBegin

Pay Rate New Job Title New Grade

New Pay Rate

Pay Difference

Years of Service Employment Status

Completed Yes Cashier - Food Svcs N05 $11.41 Receptionist-Phy Svcs N07 $14.47 $3.06 3.75 ActiveCompleted Yes Environmental Assoc N05 $10.76 PCA/Unit Coordinator N07 $11.43 $0.67 1.09 ActiveCompleted Yes Environmental Assoc N05 $10.76 PCA/Unit Coordinator N07 $11.43 $0.67 1.14 ActiveCompleted Yes Environmental Assoc N05 $11.41 Patient Care Assoc C07 $12.48 $1.07 3.41 ActiveCompleted Yes Environmental Assoc N05 $11.08 PCA/Unit Coordinator N07 $11.77 $0.69 2.28 Term-Job Placement LeaveCompleted Yes Environmental Assoc N05 $12.10 Neurodiagnostic Tech I C10 $16.24 $4.14 5.88 Term- Leave Not ReturnCompleted Yes Dietetic Hospital Assoc N06 $11.90 Registrar - NCI N08 $12.98 $1.08 3.77 ActiveCompleted No Environmental Assoc N05 $11.08 Environmental Assoc N05 $11.08 1.86 ActiveCompleted No Environmental Assoc N05 $10.76 Environmental Assoc N05 $10.76 1.16 ActiveCompleted No Utility Worker N05 $13.09 Utility Worker N05 $13.09 11.54 ActiveCompleted No Med Records Assoc N06 $13.80 Med Records Assoc-Phy Svcs N06 $13.80 3.2 ActiveIncomplete No Environmental Assoc N05 $12.46 Environmental Assoc N05 $12.46 5.17 Term-Leave Not ReturnIncomplete No Food Svc Worker N05 $9.64 Food Svc Worker N05 $9.64 2.23 Term- Career Change

9.7% increase in pay for those who completed

($11.56 to $12.68 average hourly rate)