1 prototype a performance management system for linking performance measurement and case-based...
TRANSCRIPT
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Prototype a Performance Management System for Linking
Performance Measurementand
Case-based Knowledge
David Kuo
Vincent Yang
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1. Introduction1. Introduction
What and how should an employee do to make contribution to his company?
What to do?
Management by objectives (Drucker, 1954)
Performance measurement, e.g., Balanced scorecard (Kaplan & Norton, 1996)
How to do?
Organization learning
Knowledge Management
Lack of certain adequate scope
cost the enterprise considerably much
difficult to make sure cost-effectiveness of knowledge
Our goalTo develop a framework for enterprises to undertake performance measurement and
knowledge management integrally, and cost-effectively
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2. The performance management framework2. The performance management framework
Performance indicatorData warehouse
1) Filter and reinforce content2) Store the new case-based
knowledge
PerformanceMeasurement
EmployeeCase-basedknowledge
IT System
PlanCollect dataDevelop and selectproposals
Performance
Indicator 1Target
Actual
Benchmark
…
…PerformanceIndicator kTargetActualBenchmark
Performance Indicator K
AuthorMotive and objectiveMethodology
Internal ExternalInvention
Contribution to performanceImproved level of theperformance indicators
Motive to improveIdentify problemIdentify opportunity
1) Search cases-based knowledge by performance indicator
2) Learn through documents 3) Learn by face-to-face with authors
DoImplement the proposal
CheckImproved ?
ActionCreate a case-basedknowledge
Case-based KnowledgeDatabase
Yes
No
Performance management system•Review performance level by indicators•Search knowledge/author indexed
by performance indicator•Create/filter/reinforce new knowledge
Business P
rocess
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2. The performance management framework2. The performance management framework
Performance measurementTarget of each performance indicator can be set considering historical
data, plan for the future or benchmarking
IT system is needed to provide the employee with target value and actual values
Case-based knowledge Definition: Successful improvement experience recorded by an enterprise
Major index: Performance indicator
Secondary index: Author
EmployeePlan: Query the related experience and the author in case-based
knowledge, refer to the experience and make plan of his own
Do: Executes his improvement plan
Check: If new knowledge is created?
Action: put his/her explicit knowledge into the database of case-based knowledge
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PerformanceIndicatorDatabase
User clientWWW
Case-basedKnowledgeDocument
Web ServerASP
Query/Insert/Update
Reply result
Query/Insert/Update
Reply result
Query/Insert/Update
Reply result
HRDatabase
3. Develop prototype of the performance management system
3. Develop prototype of the performance management system
Architecture of the performance management prototype system
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3. Develop prototype of the performance management system
3. Develop prototype of the performance management system
Demonstration for the performance management prototype system