1. service request performance by city service area - top

Service Request (SR) Performance by City Service Area - January 2018

City Service Area ReportFor January 2018

Central (1)

North Central (6)

Northeast (2)

Northwest (5)

South Ce...

Southeast (3)

Southwest (4)

Unknown

Central (1)

North Central (6)

Northeast (2)

Northwest (5)

South Ce...

Southeast (3)

Southwest (4)

Unknown

SRs Created

Service AreaCentral (1)North Central (6)Northeast (2)Northwest (5)South Central (7)Southeast (3)Southwest (4)Unknown

Service Area SRs Created % of City Wide Total % Closed On Time

Central (1) 4,086 12.1% 97.2%

North Central (6) 2,646 7.8% 96.1%

Northeast (2) 4,850 14.3% 96.6%

Northwest (5) 4,328 12.8% 98.0%

South Central (7) 5,334 15.7% 93.9%

Southeast (3) 6,967 20.6% 95.3%

Southwest (4) 5,533 16.3% 97.2%

Unknown 129 0.4% 97.3%

Total 33,873 100.0% 96.2%

R-csr017-cmoS V1 Page: 1 Run Date: Feb 10, 2018 11:15:59 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.


Service Level Performance Report by City Service AreaFor January 2018

Citywide

Most Common SRs Created During the Reporting Period

Top Services Requested

SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal

Average Days to Close

Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 1,900 450 375 83.3% 20 8.3 1,450 76.3% 1,259 86.8% 1,634 86.0%

Garbage Roll Cart - Residential - SAN

1,706 0 0 0.0% 7 1.9 1,706 100.0% 1,705 99.9% 1,705 99.9%

Garbage - Missed - SAN

1,603 0 0 0.0% 3 1.0 1,603 100.0% 1,558 97.2% 1,558 97.2%

Recycling - Roll Cart - SAN

1,222 110 0 0.0% 7 1.8 1,112 91.0% 1,112 100.0% 1,112 91.0%

Dead Animal Pick Up - SAN

1,082 0 0 0.0% 1 0.4 1,082 100.0% 1,061 98.1% 1,061 98.1%

Water/Wastewater Line Locate - SCS

1,050 0 0 0.0% 2 0.0 1,050 100.0% 1,050 100.0% 1,050 100.0%

Bulky Trash Violations - CCS

1,049 20 2 10.0% 7 3.7 1,029 98.1% 892 86.7% 894 85.2%

Signs - Public Right of Way - CCS

898 1 0 0.0% 5 0.5 897 99.9% 870 97.0% 870 96.9%

Animal - Vaccination Investigation - DAS

887 0 0 0.0% 30 0.0 887 100.0% 887 100.0% 887 100.0%

24 Hour Parking Violation - DPD

865 0 0 0.0% 7 3.7 865 100.0% 789 91.2% 789 91.2%

Animal - Loose Dog (Owned) - DAS

853 0 0 0.0% 3 0.2 853 100.0% 830 97.3% 830 97.3%

Parking - Report a Violation - TRN

784 0 0 0.0% 2 0.5 784 100.0% 760 96.9% 760 96.9%

Smoke Detector Request - DFD

767 0 0 0.0% 10 0.9 767 100.0% 756 98.6% 756 98.6%

Brush Busters - SAN 752 0 0 0.0% 5 1.6 752 100.0% 735 97.7% 735 97.7%

Substandard Structure - CCS

739 484 484 100.0% 120 8.0 255 34.5% 255 100.0% 739 100.0%

Recycle - Missed - SAN

707 0 0 0.0% 3 1.1 707 100.0% 682 96.5% 682 96.5%

Obstruction Alley/Sidewalk/Street - CCS

676 252 252 100.0% 45 7.8 424 62.7% 424 100.0% 676 100.0%

Miscellaneous Service Request - CTY

651 0 0 0.0% 10 0.6 651 100.0% 651 100.0% 651 100.0%

Animal - Stray Dog - DAS

597 0 0 0.0% 25 0.1 597 100.0% 597 100.0% 597 100.0%

Illegal Dumping - CCS

521 32 18 56.2% 10 3.3 489 93.9% 457 93.5% 475 91.2%




Central (1)

Top 10 Service Requests

SR Type Service Request Count

Litter - CCS 232

Water/Wastewater Line Locate - SCS 186

Miscellaneous Service Request - CTY 179

Parking - Report a Violation - TRN 173

Graffiti Abatement Request - CCS 171

Garbage Roll Cart - Residential - SAN 144

Signs - Public Right of Way - CCS 143

Garbage - Missed - SAN 132

24 Hour Parking Violation - DPD 128

Obstruction Alley/Sidewalk/Street - CCS 115 14.5%

11.6%11.2%

10.8%

10.7%

9.0%

8.9% 8.2%

8.0%

7.2%

Top 10 Requests

SR Type DescriptionLitter - CCSWater/Wastewater Line L...Miscellaneous Service Req...Parking - Report a Violatio...Graffiti Abatement Reques...Garbage Roll Cart - Resid...Signs - Public Right of Wa...Garbage - Missed - SAN24 Hour Parking Violation ...Obstruction Alley/Sidewal...

Summary - All Services Requested

SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %

4,086 3,713 3,610 97.2% 373 351 94.1% 96.9%

Monthly Trend of Service Requests

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated

Monthly Trend of % SRs Closed On Time

50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

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Central (1)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 232 37 32 86.5% 20 8.2 195 84.1% 176 90.3% 208 89.7%


186 0 0 0.0% 2 0.0 186 100.0% 186 100.0% 186 100.0%


179 0 0 0.0% 10 0.6 179 100.0% 179 100.0% 179 100.0%


173 0 0 0.0% 2 0.4 173 100.0% 171 98.8% 171 98.8%

Graffiti Abatement Request - CCS

171 0 0 0.0% 30 5.0 171 100.0% 171 100.0% 171 100.0%


144 0 0 0.0% 7 1.9 144 100.0% 144 100.0% 144 100.0%


143 0 0 0.0% 5 0.2 143 100.0% 142 99.3% 142 99.3%


132 0 0 0.0% 3 1.1 132 100.0% 128 97.0% 128 97.0%


128 0 0 0.0% 7 4.4 128 100.0% 118 92.2% 118 92.2%


115 47 47 100.0% 45 6.6 68 59.1% 68 100.0% 115 100.0%


105 11 0 0.0% 7 2.0 94 89.5% 94 100.0% 94 89.5%


101 80 80 100.0% 120 6.6 21 20.8% 21 100.0% 101 100.0%

Street Repair - Routine - PBW

85 22 22 100.0% 90 4.4 63 74.1% 63 100.0% 85 100.0%

Homeless Encampment - OHS

70 2 2 100.0% 30 5.4 68 97.1% 68 100.0% 70 100.0%


69 0 0 0.0% 7 2.6 69 100.0% 66 95.7% 66 95.7%

Traffic Sign - Maintenance (Other) - TRN

65 1 1 100.0% 10 4.5 64 98.5% 63 98.4% 64 98.5%


64 0 0 0.0% 3 1.2 64 100.0% 63 98.4% 63 98.4%


63 0 0 0.0% 1 0.4 63 100.0% 61 96.8% 61 96.8%

Traffic Signal - Flashing - TRN

62 0 0 0.0% 4 0.4 62 100.0% 62 100.0% 62 100.0%

Traffic Signal - Other Dispatch - TRN

61 0 0 0.0% 4 0.4 61 100.0% 61 100.0% 61 100.0%




North Central (6)





Recycling - Roll Cart - SAN 219

Recycle - Missed - SAN 153

Bulky Trash Violations - CCS 88


Dead Animal Pick Up - SAN 84



Street Repair - Routine - PBW 5519.5%

17.6%

16.8%

11.8%

6.8%6.6%

6.5%

5.4%

4.8%

4.2%

Top 10 Requests

SR Type DescriptionGarbage - Missed - SANGarbage Roll Cart - Resid...Recycling - Roll Cart - SANRecycle - Missed - SANBulky Trash Violations - CCSWater/Wastewater Line L...Dead Animal Pick Up - SAN24 Hour Parking Violation ...Miscellaneous Service Req...Street Repair - Routine - ...



2,646 2,484 2,387 96.1% 162 136 84.0% 95.4%


0

400

800

1,200

1,600

2,000

2,400

2,800

3,200

0

400

800

1,200

1,600

2,000

2,400

2,800

3,200 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

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d O

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% C

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North Central (6)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


253 0 0 0.0% 3 0.9 253 100.0% 252 99.6% 252 99.6%


229 0 0 0.0% 7 2.1 229 100.0% 229 100.0% 229 100.0%


219 19 0 0.0% 7 2.0 200 91.3% 200 100.0% 200 91.3%


153 0 0 0.0% 3 1.6 153 100.0% 136 88.9% 136 88.9%


88 3 0 0.0% 7 3.5 85 96.6% 77 90.6% 77 87.5%


86 0 0 0.0% 2 0.0 86 100.0% 86 100.0% 86 100.0%


84 0 0 0.0% 1 0.4 84 100.0% 79 94.0% 79 94.0%


70 0 0 0.0% 7 5.8 70 100.0% 44 62.9% 44 62.9%


63 0 0 0.0% 10 0.6 63 100.0% 63 100.0% 63 100.0%


55 21 21 100.0% 90 2.7 34 61.8% 34 100.0% 55 100.0%

Fire Inspection - DFD

49 30 30 100.0% 35 10.2 19 38.8% 19 100.0% 49 100.0%


49 0 0 0.0% 2 0.8 49 100.0% 46 93.9% 46 93.9%


Inlet/Storm Drain Cleaning - TWM

42 0 0 0.0% 45 1.1 42 100.0% 42 100.0% 42 100.0%

Brush/Bulk Items - Missed - SAN

37 0 0 0.0% 10 1.9 37 100.0% 37 100.0% 37 100.0%

Animal - Neglect - DAS

34 0 0 0.0% 1 0.3 34 100.0% 30 88.2% 30 88.2%

Pot hole - Hazardous - PBW

31 0 0 0.0% 1 0.0 31 100.0% 31 100.0% 31 100.0%


31 0 0 0.0% 5 1.2 31 100.0% 30 96.8% 30 96.8%

Litter - CCS 30 4 4 100.0% 20 7.8 26 86.7% 25 96.2% 29 96.7%

Sanitation Compliment/Complaint - SAN

27 0 0 0.0% 10 2.4 27 100.0% 27 100.0% 27 100.0%




Northeast (2)







Smoke Detector Request - DFD 173

Obstruction Alley/Sidewalk/Street - CCS 153

Litter - CCS 144



Recycle - Missed - SAN 127 15.6%

14.1%

13.0%

12.5%

8.8%

7.8%7.4%

7.2%

7.1%

6.5%

Top 10 Requests

SR Type DescriptionGarbage - Missed - SANGarbage Roll Cart - Resid...Recycling - Roll Cart - SANBulky Trash Violations - CCSSmoke Detector Request -...Obstruction Alley/Sidewal...Litter - CCSDead Animal Pick Up - SAN24 Hour Parking Violation ...Recycle - Missed - SAN



4,850 4,440 4,287 96.6% 410 361 88.0% 95.8%


0

1,000

2,000

3,000

4,000

5,000

6,000

0

1,000

2,000

3,000

4,000

5,000

6,000 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

lose

d O

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% C

lose

d O

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Northeast (2)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


305 0 0 0.0% 3 1.4 305 100.0% 291 95.4% 291 95.4%


276 0 0 0.0% 7 2.1 276 100.0% 276 100.0% 276 100.0%


255 27 0 0.0% 7 2.0 228 89.4% 228 100.0% 228 89.4%


245 3 1 33.3% 7 3.4 242 98.8% 221 91.3% 222 90.6%


173 0 0 0.0% 10 1.0 173 100.0% 166 96.0% 166 96.0%


153 51 51 100.0% 45 9.5 102 66.7% 102 100.0% 153 100.0%

Litter - CCS 144 46 40 87.0% 20 8.5 98 68.1% 95 96.9% 135 93.8%


141 0 0 0.0% 1 0.4 141 100.0% 140 99.3% 140 99.3%


139 0 0 0.0% 7 4.7 139 100.0% 130 93.5% 130 93.5%


127 0 0 0.0% 3 0.8 127 100.0% 126 99.2% 126 99.2%


124 0 0 0.0% 2 0.1 124 100.0% 124 100.0% 124 100.0%

Brush Busters - SAN

115 0 0 0.0% 5 1.8 115 100.0% 107 93.0% 107 93.0%


105 0 0 0.0% 2 0.5 105 100.0% 100 95.2% 100 95.2%


103 47 47 100.0% 90 3.7 56 54.4% 56 100.0% 103 100.0%


98 0 0 0.0% 10 0.6 98 100.0% 98 100.0% 98 100.0%


85 22 22 100.0% 35 10.8 63 74.1% 63 100.0% 85 100.0%


79 1 0 0.0% 5 0.8 78 98.7% 74 94.9% 74 93.7%


76 0 0 0.0% 30 2.2 76 100.0% 76 100.0% 76 100.0%


75 0 0 0.0% 1 0.2 75 100.0% 67 89.3% 67 89.3%


65 0 0 0.0% 25 0.1 65 100.0% 65 100.0% 65 100.0%




Northwest (5)



Taxi - Transportation Complaint - AVI 411







Obstruction Alley/Sidewalk/Street - CCS 123


Litter - CCS 114

21.9%

13.9%

11.3%

10.3%

9.2%

7.6% 7.0%6.5%

6.3%

6.1%

Top 10 Requests

SR Type DescriptionTaxi - Transportation Com...Signs - Public Right of Wa...Water/Wastewater Line L...Garbage - Missed - SANGarbage Roll Cart - Resid...Parking - Report a Violatio...24 Hour Parking Violation ...Obstruction Alley/Sidewal...Recycling - Roll Cart - SANLitter - CCS



4,328 3,987 3,906 98.0% 341 315 92.4% 97.5%


0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500 Year/Month2015/12016/12017/12018/1

SRs

Cre

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SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

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d O

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% C

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d O

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Northwest (5)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Taxi - Transportation Complaint - AVI

411 0 0 0.0% 14 0.0 411 100.0% 411 100.0% 411 100.0%


261 0 0 0.0% 5 0.3 261 100.0% 250 95.8% 250 95.8%


212 0 0 0.0% 2 0.0 212 100.0% 212 100.0% 212 100.0%


194 0 0 0.0% 3 0.8 194 100.0% 193 99.5% 193 99.5%


173 0 0 0.0% 7 1.9 173 100.0% 173 100.0% 173 100.0%


142 0 0 0.0% 2 0.4 142 100.0% 141 99.3% 141 99.3%


132 0 0 0.0% 7 2.2 132 100.0% 132 100.0% 132 100.0%


123 52 52 100.0% 45 3.4 71 57.7% 71 100.0% 123 100.0%


118 15 0 0.0% 7 1.9 103 87.3% 103 100.0% 103 87.3%

Litter - CCS 114 38 37 97.4% 20 7.2 76 66.7% 74 97.4% 111 97.4%


107 0 0 0.0% 7 3.0 107 100.0% 96 89.7% 96 89.7%


102 0 0 0.0% 3 0.9 102 100.0% 101 99.0% 101 99.0%


100 0 0 0.0% 1 0.4 100 100.0% 99 99.0% 99 99.0%

Brush Busters - SAN

95 0 0 0.0% 5 2.2 95 100.0% 90 94.7% 90 94.7%


89 0 0 0.0% 10 0.7 89 100.0% 89 100.0% 89 100.0%


72 33 33 100.0% 90 4.6 39 54.2% 39 100.0% 72 100.0%


63 44 44 100.0% 35 5.4 19 30.2% 19 100.0% 63 100.0%


61 0 0 0.0% 1 0.3 61 100.0% 50 82.0% 50 82.0%

Parking - Unapproved Surface - CCS

54 0 0 0.0% 7 1.0 54 100.0% 53 98.1% 53 98.1%

Motor Vehicle Repair Violation - CCS

48 8 8 100.0% 20 2.5 40 83.3% 40 100.0% 48 100.0%




South Central (7)



Litter - CCS 533





Animal - Loose Dog (Owned) - DAS 187

Brush Busters - SAN 183


Animal - Aggressive Activity - DAS 148

Substandard Structure - CCS 147

22.6%

13.3%

9.7%

9.6%

9.0%

7.9%7.8%

7.6%

6.3%

6.2%

Top 10 Requests

SR Type DescriptionLitter - CCSGarbage Roll Cart - Resid...Dead Animal Pick Up - SANGarbage - Missed - SANBulky Trash Violations - CCSAnimal - Loose Dog (Own...Brush Busters - SANSmoke Detector Request -...Animal - Aggressive Activi...Substandard Structure - C...



5,334 4,667 4,384 93.9% 667 598 89.7% 93.4%


0

1,000

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3,000

4,000

5,000

6,000

0

1,000

2,000

3,000

4,000

5,000

6,000 Year/Month2015/12016/12017/12018/1

SRs

Cre

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SRs

Cre

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50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

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% C

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South Central (7)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 533 157 133 84.7% 20 9.2 376 70.5% 317 84.3% 450 84.4%


315 0 0 0.0% 7 1.7 315 100.0% 315 100.0% 315 100.0%


230 0 0 0.0% 1 0.4 230 100.0% 224 97.4% 224 97.4%


227 0 0 0.0% 3 1.0 227 100.0% 210 92.5% 210 92.5%


212 9 1 11.1% 7 5.5 203 95.8% 143 70.4% 144 67.9%


187 0 0 0.0% 3 0.2 187 100.0% 184 98.4% 184 98.4%

Brush Busters - SAN

183 0 0 0.0% 5 1.6 183 100.0% 183 100.0% 183 100.0%


179 0 0 0.0% 10 0.8 179 100.0% 179 100.0% 179 100.0%

Animal - Aggressive Activity - DAS

148 0 0 0.0% 1 0.0 148 100.0% 134 90.5% 134 90.5%


147 122 122 100.0% 120 8.3 25 17.0% 25 100.0% 147 100.0%


146 48 48 100.0% 45 10.4 98 67.1% 98 100.0% 146 100.0%


142 11 0 0.0% 7 1.6 131 92.3% 131 100.0% 131 92.3%


123 5 0 0.0% 7 3.7 118 95.9% 102 86.4% 102 82.9%


121 0 0 0.0% 25 0.1 121 100.0% 121 100.0% 121 100.0%


120 19 11 57.9% 10 4.3 101 84.2% 89 88.1% 100 83.3%


114 0 0 0.0% 5 0.5 114 100.0% 111 97.4% 111 97.4%

Animal - Attack in Progress - DAS

99 0 0 0.0% 1 0.0 99 100.0% 90 90.9% 90 90.9%

Junk Motor Vehicle - CCS

93 55 55 100.0% 90 10.5 38 40.9% 38 100.0% 93 100.0%


86 0 0 0.0% 7 3.8 86 100.0% 83 96.5% 83 96.5%


85 0 0 0.0% 2 0.5 85 100.0% 81 95.3% 81 95.3%




Southeast (3)



Animal - Vaccination Investigation - DAS 884

Litter - CCS 523




Substandard Structure - CCS 313



Animal - Stray Dog - DAS 184


24.8%

14.7%

10.4%

9.6%

9.5%

8.8% 6.7%

5.6%

5.2%

4.9%

Top 10 Requests

SR Type DescriptionAnimal - Vaccination Inve...Litter - CCSSmoke Detector Request -...Animal - Loose Dog (Own...Garbage Roll Cart - Resid...Substandard Structure - C...Dead Animal Pick Up - SANRecycling - Roll Cart - SANAnimal - Stray Dog - DASBulky Trash Violations - CCS



6,967 6,406 6,107 95.3% 561 523 93.2% 95.2%


0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

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% C

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Southeast (3)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On TIme

Total On

Time %

Animal - Vaccination Investigation - DAS

884 0 0 0.0% 30 0.0 884 100.0% 884 100.0% 884 100.0%

Litter - CCS 523 78 70 89.7% 20 7.5 445 85.1% 347 78.0% 417 79.7%


370 0 0 0.0% 10 0.7 370 100.0% 367 99.2% 367 99.2%


343 0 0 0.0% 3 0.2 343 100.0% 337 98.3% 337 98.3%


337 0 0 0.0% 7 1.8 337 100.0% 336 99.7% 336 99.7%


313 161 161 100.0% 120 8.3 152 48.6% 152 100.0% 313 100.0%


238 0 0 0.0% 1 0.3 238 100.0% 235 98.7% 235 98.7%


201 16 0 0.0% 7 1.6 185 92.0% 185 100.0% 185 92.0%


184 0 0 0.0% 25 0.2 184 100.0% 184 100.0% 184 100.0%


173 3 0 0.0% 7 3.8 170 98.3% 150 88.2% 150 86.7%



155 0 0 0.0% 3 1.3 155 100.0% 147 94.8% 147 94.8%


145 5 4 80.0% 10 3.2 140 96.6% 131 93.6% 135 93.1%


134 0 0 0.0% 1 0.0 134 100.0% 121 90.3% 121 90.3%


134 0 0 0.0% 5 0.3 134 100.0% 133 99.3% 133 99.3%


126 0 0 0.0% 7 4.4 126 100.0% 101 80.2% 101 80.2%


103 0 0 0.0% 2 0.1 103 100.0% 103 100.0% 103 100.0%


101 0 0 0.0% 2 0.6 101 100.0% 95 94.1% 95 94.1%


92 0 0 0.0% 1 0.3 92 100.0% 80 87.0% 80 87.0%

Animal - Attack in Progress - DAS

87 0 0 0.0% 1 0.0 87 100.0% 75 86.2% 75 86.2%




Southwest (4)




Litter - CCS 318






Recycle - Missed - SAN 176


Bulky Trash Violations - CCS 155 15.1%

14.4%11.0%

10.4%

10.0%

8.3%

8.2%8.0%

7.5%

7.0%

Top 10 Requests

SR Type DescriptionGarbage - Missed - SANLitter - CCSWater/Wastewater Line L...Garbage Roll Cart - Resid...Dead Animal Pick Up - SAN24 Hour Parking Violation ...Recycling - Roll Cart - SANRecycle - Missed - SANAnimal - Loose Dog (Own...Bulky Trash Violations - CCS



5,533 5,053 4,911 97.2% 480 415 86.5% 96.3%


0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

lose

d O

n Ti

me

% C

lose

d O

n Ti

me




Southwest (4)



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


335 0 0 0.0% 3 0.7 335 100.0% 335 100.0% 335 100.0%

Litter - CCS 318 89 58 65.2% 20 8.7 229 72.0% 220 96.1% 278 87.4%


244 0 0 0.0% 2 0.0 244 100.0% 244 100.0% 244 100.0%


231 0 0 0.0% 7 1.9 231 100.0% 231 100.0% 231 100.0%


222 0 0 0.0% 1 0.3 222 100.0% 219 98.6% 219 98.6%


183 0 0 0.0% 7 2.6 183 100.0% 181 98.9% 181 98.9%


181 11 0 0.0% 7 1.8 170 93.9% 170 100.0% 170 93.9%


176 0 0 0.0% 3 0.7 176 100.0% 176 100.0% 176 100.0%


167 0 0 0.0% 3 0.2 167 100.0% 160 95.8% 160 95.8%


155 2 0 0.0% 7 3.0 153 98.7% 139 90.8% 139 89.7%


147 0 0 0.0% 25 0.2 147 100.0% 147 100.0% 147 100.0%


126 0 0 0.0% 2 0.5 126 100.0% 124 98.4% 124 98.4%


124 0 0 0.0% 5 1.2 124 100.0% 118 95.2% 118 95.2%

Brush Busters - SAN

122 0 0 0.0% 5 0.9 122 100.0% 122 100.0% 122 100.0%


108 0 0 0.0% 1 0.6 108 100.0% 92 85.2% 92 85.2%


106 0 0 0.0% 1 0.2 106 100.0% 97 91.5% 97 91.5%


100 0 0 0.0% 10 0.6 100 100.0% 100 100.0% 100 100.0%


99 4 2 50.0% 10 2.5 95 96.0% 90 94.7% 92 92.9%


87 4 4 100.0% 30 9.7 83 95.4% 83 100.0% 87 100.0%


76 3 0 0.0% 7 1.7 73 96.1% 71 97.3% 71 93.4%




Unknown





Animal - Stray Dog - DAS 8

Litter - CCS 6


Court and Detention Services - CDS 4


Fire Inspection - DFD 3


Traffic Sign - Stop Knockdown - TRN 3

23.8%

19.0%

12.7%

9.5%

7.9%6.3%

6.3%

4.8%

4.8%

4.8%

Top 10 Requests

SR Type DescriptionWater/Wastewater Line L...Signs - Public Right of Wa...Animal - Stray Dog - DASLitter - CCSMiscellaneous Service Req...Court and Detention Servi...Dead Animal Pick Up - SANFire Inspection - DFDParking - Report a Violatio...Traffic Sign - Stop Knockd...



129 113 110 97.3% 16 11 68.8% 93.8%


0

20

40

60

80

100

120

140

160

0

20

40

60

80

100

120

140

160 Year/Month2015/12016/12017/12018/1

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2015/12016/12017/12018/1

% C

lose

d O

n Ti

me

% C

lose

d O

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me

*** Improved GIS accuracy and tools implemented in the last year have led to better geocoding abilities, resulting in fewer service requests with an “UNKNOWN” location.




Unknown



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


15 0 0 0.0% 2 0.0 15 100.0% 15 100.0% 15 100.0%


12 0 0 0.0% 5 0.0 12 100.0% 12 100.0% 12 100.0%


8 0 0 0.0% 25 0.2 8 100.0% 8 100.0% 8 100.0%

Litter - CCS 6 1 1 100.0% 20 12.4 5 83.3% 5 100.0% 6 100.0%


5 0 0 0.0% 10 0.6 5 100.0% 5 100.0% 5 100.0%

Court and Detention Services - CDS

4 0 0 0.0% 10 1.5 4 100.0% 4 100.0% 4 100.0%


4 0 0 0.0% 1 0.2 4 100.0% 4 100.0% 4 100.0%

Fire Inspection - DFD 3 2 2 100.0% 35 14.0 1 33.3% 1 100.0% 3 100.0%


3 0 0 0.0% 2 1.0 3 100.0% 2 66.7% 2 66.7%

Traffic Sign - Stop Knockdown - TRN

3 0 0 0.0% 4 0.5 3 100.0% 3 100.0% 3 100.0%

Traffic Signal - Other Dispatch - TRN

3 0 0 0.0% 4 0.3 3 100.0% 3 100.0% 3 100.0%


2 0 0 0.0% 1 0.0 2 100.0% 2 100.0% 2 100.0%

Animal - Confined Stray - DAS

2 0 0 0.0% 2 0.0 2 100.0% 2 100.0% 2 100.0%


2 0 0 0.0% 1 0.0 2 100.0% 2 100.0% 2 100.0%

Animal - Sick/Injured - DAS

2 0 0 0.0% 3 0.0 2 100.0% 2 100.0% 2 100.0%


2 0 0 0.0% 3 1.5 2 100.0% 2 100.0% 2 100.0%

Graffiti - General - CTY

2 2 2 100.0% 0.0 0 0.0% 0 0.0% 2 100.0%

Heat Inoperative Apts - CCS

2 0 0 0.0% 7 3.0 2 100.0% 2 100.0% 2 100.0%

Illegal Dumping - CCS 2 2 0 0.0% 10 0.0 0 0.0% 0 0.0% 0 0.0%

Litter - Equipment and Building Services - EBS

2 0 0 0.0% 30 0.0 2 100.0% 2 100.0% 2 100.0%


1. service request performance by city service area - top

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