service request (sr) performance ytd by city council...

Service Request (SR) Performance YTD by City Council District - February 2017

Council District ReportFor YTD Through February 2017

01

02

0304

05

06

07

08

09 1011

12

13

14

Unknown

01

02

0304

05

06

07

08

09 1011

12

13

14

Unknown

SRs Created

Council District0102030405060708091011121314Unknown

Council District SRs Created % of CityWide Total % Closed On Time

01 12,957 7.8% 93.7%

02 15,322 9.2% 94.0%

03 10,378 6.3% 92.2%

04 17,468 10.5% 84.6%

05 12,101 7.3% 90.2%

06 13,742 8.3% 91.4%

07 18,145 10.9% 84.2%

08 11,616 7.0% 88.9%

09 11,955 7.2% 92.2%

10 6,483 3.9% 93.4%

11 5,808 3.5% 94.9%

12 4,938 3.0% 94.0%

13 10,157 6.1% 92.8%

14 11,957 7.2% 95.8%

Unknown 2,856 1.7% 90.3%

Total 165,883 100.0% 90.9%

R-csr017-cmoS V1 Page: 1 Run Date: Mar 14, 2017 1:00:39 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.


Service Level Performance Report by Council DistrictFor YTD Through February 2017

Citywide

Most Common SRs Created During the Reporting Period

Top Services Requested

SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal

Average Days to Close

Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 9,943 795 491 61.8% 20 14.1 9,148 92.0% 6,337 69.3% 6,828 68.7%

Signs - Public Right of Way - CCS

8,841 32 0 0.0% 5 0.4 8,809 99.6% 8,580 97.4% 8,580 97.0%

Garbage Roll Cart - Residential - SAN

7,671 2 0 0.0% 7 2.0 7,669 100.0% 7,669 100.0% 7,669 100.0%

Garbage - Missed - SAN

6,599 18 0 0.0% 3 0.8 6,581 99.7% 6,521 99.1% 6,521 98.8%

Obstruction Alley/Sidewalk/Street - CCS

5,991 684 622 90.9% 45 16.9 5,307 88.6% 4,829 91.0% 5,451 91.0%

Dead Animal Pick Up - SAN

5,954 64 0 0.0% 1 0.3 5,890 98.9% 5,757 97.7% 5,757 96.7%

High Weeds - CCS 5,420 228 146 64.0% 20 17.2 5,192 95.8% 3,418 65.8% 3,564 65.8%

Recycling - Roll Cart - SAN

5,058 5 0 0.0% 7 3.1 5,053 99.9% 4,503 89.1% 4,503 89.0%

Bulky Trash Violations - CCS

4,772 42 0 0.0% 7 4.3 4,730 99.1% 4,006 84.7% 4,006 83.9%

24 Hour Parking Violation - DPD

4,210 65 0 0.0% 7 4.6 4,145 98.5% 3,474 83.8% 3,474 82.5%

Water/Wastewater Line Locate - SCS

4,117 4 0 0.0% 2 0.1 4,113 99.9% 4,113 100.0% 4,113 99.9%

Brush Busters - SAN 3,453 36 0 0.0% 5 2.0 3,417 99.0% 3,328 97.4% 3,328 96.4%

Miscellaneous Service Request - CTY

3,011 0 0 0.0% 10 0.7 3,011 100.0% 3,007 99.9% 3,007 99.9%

Illegal Dumping - CCS 2,894 46 4 8.7% 10 5.7 2,848 98.4% 2,236 78.5% 2,240 77.4%

Recyclable Collection Missed (Residential) - SAN

2,756 10 0 0.0% 3 0.9 2,746 99.6% 2,705 98.5% 2,705 98.1%

Parking - Unapproved Surface - CCS

2,680 32 0 0.0% 5 2.5 2,648 98.8% 2,318 87.5% 2,318 86.5%

Animal - Loose Owned - CCS

2,561 12 0 0.0% 3 1.2 2,549 99.5% 2,059 80.8% 2,059 80.4%

Parking - Report of Violation - DPD

2,554 9 0 0.0% 2 0.2 2,545 99.6% 2,512 98.7% 2,512 98.4%

Substandard Structure - CCS

2,504 1,191 1,190 99.9% 120 21.7 1,313 52.4% 1,313 100.0% 2,503 100.0%

Smoke Detector Request - DFD

2,464 0 0 0.0% 10 1.6 2,464 100.0% 2,380 96.6% 2,380 96.6%




Council District 01

Top 10 Service Requests

SR Type Service Request Count

Smoke Detector Request - DFD 792

Garbage - Missed - SAN 692

Dead Animal Pick Up - SAN 509

Obstruction Alley/Sidewalk/Street - CCS 499

24 Hour Parking Violation - DPD 486

Garbage Roll Cart - Residential - SAN 467

Litter - CCS 457

High Weeds - CCS 395

Recyclable Collection Missed (Residential) - SAN 372

Signs - Public Right of Way - CCS 349 15.8%

13.8%10.1%

9.9%

9.7%

9.3%

9.1%7.9%

7.4%

7.0%

Top 10 Requests

SR Type DescriptionSmoke Detector Request -...Garbage - Missed - SANDead Animal Pick Up - SANObstruction Alley/Sidewal...24 Hour Parking Violation ...Garbage Roll Cart - Resid...Litter - CCSHigh Weeds - CCSRecyclable Collection Miss...Signs - Public Right of Wa...

Summary - All Services Requested

SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %

12,955 12,542 11,759 93.8% 413 323 78.2% 93.3%

YTD Trend of Service Requests

0

400

800

1,200

1,600

2,000

2,400

2,800

3,200

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800

1,200

1,600

2,000

2,400

2,800

3,200 Year/Month2016/102016/112016/122017/12017/2

SRs

Cre

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SRs

Cre

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YTD Trend of % SRs Closed On Time

50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2016/102016/112016/122017/12017/2

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Council District 01



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


792 0 0 0.0% 10 1.2 792 100.0% 758 95.7% 758 95.7%


692 1 0 0.0% 3 0.8 691 99.9% 691 100.0% 691 99.9%


509 5 0 0.0% 1 0.3 504 99.0% 496 98.4% 496 97.4%


499 25 24 96.0% 45 18.1 474 95.0% 440 92.8% 464 93.0%


486 3 0 0.0% 7 2.7 483 99.4% 483 100.0% 483 99.4%


467 0 0 0.0% 7 2.1 467 100.0% 467 100.0% 467 100.0%

Litter - CCS 457 31 19 61.3% 20 16.5 426 93.2% 302 70.9% 321 70.2%

High Weeds - CCS 395 5 0 0.0% 20 15.5 390 98.7% 328 84.1% 328 83.0%


372 1 0 0.0% 3 0.9 371 99.7% 371 100.0% 371 99.7%


349 2 0 0.0% 5 0.6 347 99.4% 336 96.8% 336 96.3%

Brush Busters - SAN 333 8 0 0.0% 5 1.4 325 97.6% 325 100.0% 325 97.6%


333 0 0 0.0% 7 3.4 333 100.0% 283 85.0% 283 85.0%


332 0 0 0.0% 2 0.0 332 100.0% 332 100.0% 332 100.0%


314 2 0 0.0% 7 3.8 312 99.4% 287 92.0% 287 91.4%


242 0 0 0.0% 10 0.9 242 100.0% 241 99.6% 241 99.6%

Junk Motor Vehicle - CCS

228 53 53 100.0% 90 24.6 175 76.8% 174 99.4% 227 99.6%

Garage Sale - CCS 221 0 0 0.0% 5 0.8 221 100.0% 209 94.6% 209 94.6%

Illegal Dumping - CCS 221 1 0 0.0% 10 2.8 220 99.5% 211 95.9% 211 95.5%

Animal - Stray Dog - CCS

218 5 3 60.0% 25 0.2 213 97.7% 212 99.5% 215 98.6%

Graffiti Abatement Request - CCS

215 0 0 0.0% 30 4.8 215 100.0% 214 99.5% 214 99.5%




Council District 02



Signs - Public Right of Way - CCS 1,387

Litter - CCS 667

Graffiti Abatement Request - CCS 508


Water/Wastewater Line Locate - SCS 492

Miscellaneous Service Request - CTY 455




Taxi - Transportation Complaint - AVI 349

25.0%

12.0%

9.2%

9.1%

8.9%

8.2%7.1%

7.1%

7.0%

6.3%

Top 10 Requests

SR Type DescriptionSigns - Public Right of Wa...Litter - CCSGraffiti Abatement Reques...Garbage Roll Cart - Resid...Water/Wastewater Line L...Miscellaneous Service Req...Dead Animal Pick Up - SANObstruction Alley/Sidewal...24 Hour Parking Violation ...Taxi - Transportation Com...



15,321 14,740 13,860 94.0% 581 420 72.3% 93.2%


0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000 Year/Month2016/102016/112016/122017/12017/2

SRs

Cre

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SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2016/102016/112016/122017/12017/2

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Council District 02



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


1,387 1 0 0.0% 5 0.1 1,386 99.9% 1,368 98.7% 1,368 98.6%

Litter - CCS 667 47 24 51.1% 20 12.7 620 93.0% 509 82.1% 533 79.9%


508 0 0 0.0% 30 5.4 508 100.0% 506 99.6% 506 99.6%


504 1 0 0.0% 7 2.1 503 99.8% 503 100.0% 503 99.8%


492 1 0 0.0% 2 0.0 491 99.8% 491 100.0% 491 99.8%


455 0 0 0.0% 10 0.7 455 100.0% 455 100.0% 455 100.0%


395 2 0 0.0% 1 0.3 393 99.5% 379 96.4% 379 95.9%


395 18 17 94.4% 45 17.8 377 95.4% 318 84.4% 335 84.8%


386 6 0 0.0% 7 4.7 380 98.4% 330 86.8% 330 85.5%

Taxi - Transportation Complaint - AVI

349 0 0 0.0% 14 0.2 349 100.0% 349 100.0% 349 100.0%


347 1 0 0.0% 3 0.6 346 99.7% 346 100.0% 346 99.7%

High Weeds - CCS 336 12 6 50.0% 20 15.9 324 96.4% 252 77.8% 258 76.8%


325 4 0 0.0% 7 3.1 321 98.8% 298 92.8% 298 91.7%


318 0 0 0.0% 7 2.8 318 100.0% 293 92.1% 293 92.1%


282 0 0 0.0% 5 2.4 282 100.0% 245 86.9% 245 86.9%

Brush Busters - SAN

265 0 0 0.0% 5 2.7 265 100.0% 250 94.3% 250 94.3%


258 0 0 0.0% 2 0.2 258 100.0% 254 98.4% 254 98.4%

Street Repair - Routine-STS

247 61 61 100.0% 90 18.2 186 75.3% 185 99.5% 246 99.6%


220 99 99 100.0% 120 20.9 121 55.0% 121 100.0% 220 100.0%

Traffic Signal - Flashing - STS

220 0 0 0.0% 4 0.9 220 100.0% 220 100.0% 220 100.0%




Council District 03





Litter - CCS 469



Bulky Trash Violations - CCS 384

Signs - Public Right of Way - CCS 372

Recycling - Roll Cart - SAN 363


Obstruction Alley/Sidewalk/Street - CCS 306 14.1%

11.8%11.4%

10.0%

9.9%

9.3%

9.0% 8.8%

8.2%

7.4%

Top 10 Requests

SR Type DescriptionGarbage Roll Cart - Resid...Garbage - Missed - SANLitter - CCS24 Hour Parking Violation ...Dead Animal Pick Up - SANBulky Trash Violations - CCSSigns - Public Right of Wa...Recycling - Roll Cart - SANHigh Weeds - CCSObstruction Alley/Sidewal...



10,378 10,060 9,278 92.2% 318 223 70.1% 91.5%


0

400

800

1,200

1,600

2,000

2,400

0

400

800

1,200

1,600

2,000

2,400 Year/Month2016/102016/112016/122017/12017/2

SRs

Cre

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SRs

Cre

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50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2016/102016/112016/122017/12017/2

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Council District 03



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


579 0 0 0.0% 7 2.0 579 100.0% 579 100.0% 579 100.0%


484 1 0 0.0% 3 0.9 483 99.8% 483 100.0% 483 99.8%

Litter - CCS 469 31 18 58.1% 20 13.8 438 93.4% 333 76.0% 351 74.8%


410 2 0 0.0% 7 3.1 408 99.5% 403 98.8% 403 98.3%


408 4 0 0.0% 1 0.3 404 99.0% 395 97.8% 395 96.8%


384 2 0 0.0% 7 3.9 382 99.5% 325 85.1% 325 84.6%


372 1 0 0.0% 5 0.5 371 99.7% 356 96.0% 356 95.7%


363 0 0 0.0% 7 3.2 363 100.0% 324 89.3% 324 89.3%

High Weeds - CCS 338 5 3 60.0% 20 16.3 333 98.5% 245 73.6% 248 73.4%


306 28 25 89.3% 45 18.8 278 90.8% 254 91.4% 279 91.2%


281 0 0 0.0% 3 0.8 281 100.0% 281 100.0% 281 100.0%



236 5 2 40.0% 25 0.7 231 97.9% 228 98.7% 230 97.5%

Animal - Aggressive Activity - CCS

230 1 0 0.0% 1 1.0 229 99.6% 177 77.3% 177 77.0%


217 2 0 0.0% 5 2.3 215 99.1% 189 87.9% 189 87.1%


199 0 0 0.0% 10 2.2 199 100.0% 192 96.5% 192 96.5%

Illegal Dumping - CCS 198 6 1 16.7% 10 5.5 192 97.0% 161 83.9% 162 81.8%


187 0 0 0.0% 2 0.1 187 100.0% 187 100.0% 187 100.0%

Animal - Loose - CCS 182 0 0 0.0% 25 0.4 182 100.0% 181 99.5% 181 99.5%


179 32 31 96.9% 90 26.2 147 82.1% 144 98.0% 175 97.8%




Council District 04



Litter - CCS 1,669







Illegal Dumping - CCS 494

Animal - Aggressive Activity - CCS 483

Parking - Unapproved Surface - CCS 432

22.7%

13.1%

10.8%

10.1%

10.1%

7.3% 6.8%6.7%

6.6%

5.9%

Top 10 Requests

SR Type DescriptionLitter - CCSHigh Weeds - CCSDead Animal Pick Up - SANObstruction Alley/Sidewal...Garbage Roll Cart - Resid...Garbage - Missed - SANBulky Trash Violations - CCSIllegal Dumping - CCSAnimal - Aggressive Activi...Parking - Unapproved Sur...



17,468 16,571 14,015 84.6% 897 737 82.2% 84.5%


0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

Cre

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50%

60%

70%

80%

90%

100%

50%

60%

70%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 04



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 1,669 135 96 71.1% 20 16.2 1,534 91.9% 935 61.0% 1,031 61.8%

High Weeds - CCS 965 21 14 66.7% 20 19.6 944 97.8% 472 50.0% 486 50.4%


794 10 0 0.0% 1 0.3 784 98.7% 767 97.8% 767 96.6%


743 103 103 100.0% 45 23.4 640 86.1% 531 83.0% 634 85.3%


742 0 0 0.0% 7 1.8 742 100.0% 742 100.0% 742 100.0%


536 6 0 0.0% 3 1.2 530 98.9% 520 98.1% 520 97.0%


497 2 0 0.0% 7 5.5 495 99.6% 395 79.8% 395 79.5%

Illegal Dumping - CCS

494 9 0 0.0% 10 10.6 485 98.2% 284 58.6% 284 57.5%


483 1 0 0.0% 1 1.8 482 99.8% 360 74.7% 360 74.5%


432 10 0 0.0% 5 2.8 422 97.7% 358 84.8% 358 82.9%


425 125 124 99.2% 90 29.8 300 70.6% 289 96.3% 413 97.2%


419 0 0 0.0% 7 2.9 419 100.0% 374 89.3% 374 89.3%

Brush Busters - SAN

408 3 0 0.0% 5 2.0 405 99.3% 399 98.5% 399 97.8%


389 217 217 100.0% 120 29.0 172 44.2% 172 100.0% 389 100.0%


367 1 0 0.0% 3 1.1 366 99.7% 303 82.8% 303 82.6%


343 6 2 33.3% 25 1.0 337 98.3% 329 97.6% 331 96.5%


334 2 0 0.0% 5 1.1 332 99.4% 309 93.1% 309 92.5%

Animal - Loose Dog (Owned) - CCS

327 1 0 0.0% 3 0.0 326 99.7% 290 89.0% 290 88.7%

Illegal Outside Storage - CCS

318 37 32 86.5% 30 20.4 281 88.4% 218 77.6% 250 78.6%


314 0 0 0.0% 10 2.3 314 100.0% 307 97.8% 307 97.8%




Council District 05



Signs - Public Right of Way - CCS 1,104

Animal - Loose Owned - CCS 557



Litter - CCS 488

Animal - Vaccination/Registration Investigation - CCS 484

Animal - Loose Dog (Owned) - CCS 395

Parking - Unapproved Surface - CCS 367



21.3%

10.7%

10.5%

10.3%

9.4%

9.3%7.6%

7.1%

6.9%

6.9%

Top 10 Requests

SR Type DescriptionSigns - Public Right of Wa...Animal - Loose Owned - C...Garbage Roll Cart - Resid...Dead Animal Pick Up - SANLitter - CCSAnimal - Vaccination/Regi...Animal - Loose Dog (Own...Parking - Unapproved Sur...Recycling - Roll Cart - SANBulky Trash Violations - CCS



12,101 11,780 10,628 90.2% 321 206 64.2% 89.5%


0

400

800

1,200

1,600

2,000

2,400

2,800

0

400

800

1,200

1,600

2,000

2,400

2,800 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

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50%

60%

70%

80%

90%

100%

50%

60%

70%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 05


Top Services Requested SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


1,104 0 0 0.0% 5 0.2 1,104 100.0% 1,069 96.8% 1,069 96.8%


557 2 0 0.0% 3 1.1 555 99.6% 459 82.7% 459 82.4%


544 0 0 0.0% 7 2.0 544 100.0% 544 100.0% 544 100.0%


533 4 0 0.0% 1 0.3 529 99.2% 519 98.1% 519 97.4%

Litter - CCS 488 39 19 48.7% 20 14.4 449 92.0% 361 80.4% 380 77.9%

Animal - Vaccination/Registration Investigation - CCS

484 0 0 0.0% 30 3.5 484 100.0% 450 93.0% 450 93.0%


395 0 0 0.0% 3 1.5 395 100.0% 311 78.7% 311 78.7%


367 6 0 0.0% 5 1.9 361 98.4% 325 90.0% 325 88.6%


360 0 0 0.0% 7 3.1 360 100.0% 316 87.8% 316 87.8%


356 3 0 0.0% 7 4.0 353 99.2% 307 87.0% 307 86.2%

Garbage - Missed - SAN 356 2 0 0.0% 3 1.1 354 99.4% 337 95.2% 337 94.7%

Animal - Stray Dog - CCS 338 8 7 87.5% 25 0.3 330 97.6% 327 99.1% 334 98.8%


334 0 0 0.0% 1 1.0 334 100.0% 255 76.3% 255 76.3%


325 13 0 0.0% 7 7.4 312 96.0% 150 48.1% 150 46.2%

Animal - Loose - CCS 297 0 0 0.0% 25 2.3 297 100.0% 291 98.0% 291 98.0%


High Weeds - CCS 261 4 2 50.0% 20 15.8 257 98.5% 203 79.0% 205 78.5%


221 10 10 100.0% 45 13.6 211 95.5% 201 95.3% 211 95.5%

Junk Motor Vehicle - CCS 203 55 46 83.6% 90 21.2 148 72.9% 147 99.3% 193 95.1%

Illegal Outside Storage - CCS

168 15 10 66.7% 30 14.1 153 91.1% 144 94.1% 154 91.7%




Council District 06



Litter - CCS 923








Brush Busters - SAN 315

Bulky Trash Violations - CCS 30118.8%

15.5%

12.3%

10.0%

8.7%

7.8% 7.8%6.6%

6.4%

6.1%

Top 10 Requests

SR Type DescriptionLitter - CCSSigns - Public Right of Wa...Water/Wastewater Line L...Dead Animal Pick Up - SANHigh Weeds - CCSGarbage Roll Cart - Resid...Garbage - Missed - SANAnimal - Loose Owned - C...Brush Busters - SANBulky Trash Violations - CCS



13,742 13,102 11,980 91.4% 640 418 65.3% 90.2%


0

400

800

1,200

1,600

2,000

2,400

2,800

3,200

0

400

800

1,200

1,600

2,000

2,400

2,800

3,200 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

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50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 06



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 923 84 46 54.8% 20 15.6 839 90.9% 604 72.0% 650 70.4%


763 10 0 0.0% 5 0.5 753 98.7% 735 97.6% 735 96.3%


606 2 0 0.0% 2 0.1 604 99.7% 604 100.0% 604 99.7%


490 4 0 0.0% 1 0.3 486 99.2% 475 97.7% 475 96.9%

High Weeds - CCS 426 31 8 25.8% 20 17.6 395 92.7% 240 60.8% 248 58.2%


385 0 0 0.0% 7 2.0 385 100.0% 385 100.0% 385 100.0%


381 0 0 0.0% 3 0.8 381 100.0% 378 99.2% 378 99.2%


323 4 0 0.0% 3 1.1 319 98.8% 245 76.8% 245 75.9%

Brush Busters - SAN

315 1 0 0.0% 5 1.9 314 99.7% 305 97.1% 305 96.8%


301 2 0 0.0% 7 2.9 299 99.3% 279 93.3% 279 92.7%


297 4 1 25.0% 10 2.7 293 98.7% 277 94.5% 278 93.6%


284 34 18 52.9% 45 23.4 250 88.0% 207 82.8% 225 79.2%


267 3 0 0.0% 7 4.1 264 98.9% 243 92.0% 243 91.0%


266 2 0 0.0% 5 2.0 264 99.2% 238 90.2% 238 89.5%


254 0 0 0.0% 7 3.0 254 100.0% 226 89.0% 226 89.0%

Illegal Garbage/Placement - CCS

245 0 0 0.0% 20 7.7 245 100.0% 239 97.6% 239 97.6%


243 6 5 83.3% 25 0.7 237 97.5% 234 98.7% 239 98.4%


240 69 68 98.6% 90 24.1 171 71.2% 171 100.0% 239 99.6%


227 53 53 100.0% 90 9.0 174 76.7% 173 99.4% 226 99.6%


224 3 0 0.0% 3 2.8 221 98.7% 172 77.8% 172 76.8%




Council District 07



Litter - CCS 3,069

High Weeds - CCS 1,278




Substandard Structure - CCS 591





34.1%

14.2%

10.0%

7.4%

6.6%6.6%

5.8%

5.3%

5.0%

5.0%

Top 10 Requests

SR Type DescriptionLitter - CCSHigh Weeds - CCSSigns - Public Right of Wa...Garbage Roll Cart - Resid...Dead Animal Pick Up - SANSubstandard Structure - C...Illegal Dumping - CCSObstruction Alley/Sidewal...24 Hour Parking Violation ...Bulky Trash Violations - CCS



18,144 17,153 14,441 84.2% 991 807 81.4% 84.0%


0

500

1,000

1,500

2,000

2,500

3,000

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4,000

4,500

0

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4,000

4,500 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

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50%

60%

70%

80%

90%

100%

50%

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70%

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Council District 07



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

Litter - CCS 3,069 122 99 81.1% 20 11.3 2,947 96.0% 1,874 63.6% 1,973 64.3%

High Weeds - CCS 1,278 57 47 82.5% 20 15.9 1,221 95.5% 716 58.6% 763 59.7%


900 5 0 0.0% 5 0.3 895 99.4% 885 98.9% 885 98.3%


664 0 0 0.0% 7 2.1 664 100.0% 664 100.0% 664 100.0%


591 9 0 0.0% 1 0.3 582 98.5% 570 97.9% 570 96.4%


591 281 281 100.0% 120 14.2 310 52.5% 310 100.0% 591 100.0%


524 0 0 0.0% 10 5.1 524 100.0% 376 71.8% 376 71.8%


474 119 117 98.3% 45 15.0 355 74.9% 330 93.0% 447 94.3%


449 16 0 0.0% 7 6.4 433 96.4% 272 62.8% 272 60.6%


447 2 0 0.0% 7 5.8 445 99.6% 337 75.7% 337 75.4%

Brush Busters - SAN

411 2 0 0.0% 5 2.2 409 99.5% 396 96.8% 396 96.4%


389 1 0 0.0% 3 0.8 388 99.7% 384 99.0% 384 98.7%


372 0 0 0.0% 2 0.1 372 100.0% 372 100.0% 372 100.0%


369 0 0 0.0% 7 3.0 369 100.0% 333 90.2% 333 90.2%


323 2 0 0.0% 5 2.0 321 99.4% 295 91.9% 295 91.3%


318 1 0 0.0% 2 0.1 317 99.7% 311 98.1% 311 97.8%


308 1 0 0.0% 1 0.9 307 99.7% 230 74.9% 230 74.7%


266 6 3 50.0% 25 0.4 260 97.7% 258 99.2% 261 98.1%


224 1 0 0.0% 3 1.3 223 99.6% 176 78.9% 176 78.6%


219 71 70 98.6% 90 18.6 148 67.6% 147 99.3% 217 99.1%




Council District 08



Smoke Detector Request - DFD 722

Litter - CCS 653







Animal - Aggressive Activity - CCS 326

Brush Busters - SAN 302 14.2%

12.8%12.6%

12.6%

10.2%

9.4%9.1%

6.7%

6.4%

5.9%

Top 10 Requests

SR Type DescriptionSmoke Detector Request -...Litter - CCSDead Animal Pick Up - SANGarbage Roll Cart - Resid...High Weeds - CCSGarbage - Missed - SANSigns - Public Right of Wa...Illegal Dumping - CCSAnimal - Aggressive Activi...Brush Busters - SAN



11,616 11,142 9,907 88.9% 474 305 64.3% 87.9%


0

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1,600

2,000

2,400

2,800

0

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2,400

2,800 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

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50%

60%

70%

80%

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100%

50%

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70%

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Council District 08



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %


722 0 0 0.0% 10 0.8 722 100.0% 704 97.5% 704 97.5%

Litter - CCS 653 96 41 42.7% 20 15.5 557 85.3% 366 65.7% 407 62.3%


642 8 0 0.0% 1 0.3 634 98.8% 626 98.7% 626 97.5%


638 0 0 0.0% 7 1.9 638 100.0% 638 100.0% 638 100.0%

High Weeds - CCS 518 32 19 59.4% 20 18.4 486 93.8% 305 62.8% 324 62.5%


480 1 0 0.0% 3 1.3 479 99.8% 468 97.7% 468 97.5%


461 1 0 0.0% 5 0.3 460 99.8% 451 98.0% 451 97.8%


340 8 0 0.0% 10 6.1 332 97.6% 249 75.0% 249 73.2%


326 0 0 0.0% 1 1.2 326 100.0% 235 72.1% 235 72.1%

Brush Busters - SAN

302 7 0 0.0% 5 1.9 295 97.7% 289 98.0% 289 95.7%


293 5 0 0.0% 7 4.3 288 98.3% 249 86.5% 249 85.0%


289 0 0 0.0% 7 3.2 289 100.0% 250 86.5% 250 86.5%


267 0 0 0.0% 3 1.2 267 100.0% 218 81.6% 218 81.6%


262 7 5 71.4% 25 0.5 255 97.3% 253 99.2% 258 98.5%


237 1 0 0.0% 3 0.0 236 99.6% 179 75.8% 179 75.5%

Animal - Loose - CCS

222 0 0 0.0% 25 0.8 222 100.0% 220 99.1% 220 99.1%


207 3 0 0.0% 7 5.6 204 98.6% 148 72.5% 148 71.5%


207 59 59 100.0% 90 25.3 148 71.5% 147 99.3% 206 99.5%

Animal - Confined Stray - CCS

206 0 0 0.0% 3 0.5 206 100.0% 169 82.0% 169 82.0%


181 0 0 0.0% 2 0.0 181 100.0% 181 100.0% 181 100.0%




Council District 09









Litter - CCS 425



Graffiti Abatement Request - CCS 28617.0%

15.5%

12.6%

9.8%

9.5%

9.4% 7.8%

7.4%

5.8%

5.2%

Top 10 Requests

SR Type DescriptionSigns - Public Right of Wa...Obstruction Alley/Sidewal...Garbage Roll Cart - Resid...Bulky Trash Violations - CCSGarbage - Missed - SANRecycling - Roll Cart - SANLitter - CCSDead Animal Pick Up - SAN24 Hour Parking Violation ...Graffiti Abatement Reques...



11,955 11,305 10,421 92.2% 650 458 70.5% 91.0%


0

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800

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1,600

2,000

2,400

2,800

0

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SRs

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50%

60%

70%

80%

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100%

50%

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70%

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Council District 09



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


929 0 0 0.0% 5 0.9 929 100.0% 879 94.6% 879 94.6%


847 97 73 75.3% 45 11.2 750 88.5% 710 94.7% 783 92.4%


691 0 0 0.0% 7 2.0 691 100.0% 691 100.0% 691 100.0%


537 3 0 0.0% 7 5.7 534 99.4% 381 71.3% 381 70.9%


520 1 0 0.0% 3 0.5 519 99.8% 518 99.8% 518 99.6%


512 2 0 0.0% 7 3.0 510 99.6% 468 91.8% 468 91.4%

Litter - CCS 425 100 79 79.0% 20 16.3 325 76.5% 230 70.8% 309 72.7%


406 7 0 0.0% 1 0.3 399 98.3% 390 97.7% 390 96.1%


318 6 0 0.0% 7 4.4 312 98.1% 291 93.3% 291 91.5%


286 0 0 0.0% 30 2.0 286 100.0% 286 100.0% 286 100.0%


283 0 0 0.0% 10 0.7 283 100.0% 283 100.0% 283 100.0%


Signs - Other - CCS 249 7 0 0.0% 15 0.7 242 97.2% 240 99.2% 240 96.4%

High Weeds - CCS 210 42 35 83.3% 20 16.4 168 80.0% 131 78.0% 166 79.0%


205 0 0 0.0% 2 0.0 205 100.0% 205 100.0% 205 100.0%


188 70 70 100.0% 120 21.1 118 62.8% 118 100.0% 188 100.0%


165 65 62 95.4% 90 19.7 100 60.6% 100 100.0% 162 98.2%


162 1 0 0.0% 3 0.8 161 99.4% 156 96.9% 156 96.3%


141 1 0 0.0% 5 3.8 140 99.3% 106 75.7% 106 75.2%

Brush/Bulk Items - Missed - SAN

137 0 0 0.0% 10 2.7 137 100.0% 137 100.0% 137 100.0%




Council District 10












Water/Wastewater Line Locate - SCS 15818.3%

17.9%

11.8%

10.0%

8.6%

8.0% 7.1%6.6%

6.1%

5.7%

Top 10 Requests

SR Type DescriptionGarbage - Missed - SANGarbage Roll Cart - Resid...Recycling - Roll Cart - SANObstruction Alley/Sidewal...Dead Animal Pick Up - SANSigns - Public Right of Wa...Bulky Trash Violations - CCSMiscellaneous Service Req...24 Hour Parking Violation ...Water/Wastewater Line L...



6,483 6,203 5,791 93.4% 280 187 66.8% 92.2%


0

200

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800

1,000

1,200

1,400

1,600

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1,000

1,200

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SRs

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SRs

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50%

60%

70%

80%

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100%

50%

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Council District 10



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


511 1 0 0.0% 3 0.7 510 99.8% 506 99.2% 506 99.0%


501 0 0 0.0% 7 2.0 501 100.0% 501 100.0% 501 100.0%


329 1 0 0.0% 7 3.2 328 99.7% 284 86.6% 284 86.3%


278 21 17 81.0% 45 19.2 257 92.4% 238 92.6% 255 91.7%


240 6 0 0.0% 1 0.4 234 97.5% 226 96.6% 226 94.2%


224 5 0 0.0% 5 1.2 219 97.8% 210 95.9% 210 93.8%


199 2 0 0.0% 7 5.8 197 99.0% 150 76.1% 150 75.4%


183 0 0 0.0% 10 0.7 183 100.0% 183 100.0% 183 100.0%


170 3 0 0.0% 7 4.1 167 98.2% 161 96.4% 161 94.7%


158 0 0 0.0% 2 0.0 158 100.0% 158 100.0% 158 100.0%

Litter - CCS 144 25 14 56.0% 20 14.7 119 82.6% 89 74.8% 103 71.5%

Substandard Structure Apts - CCS

130 8 8 100.0% 120 4.1 122 93.8% 122 100.0% 130 100.0%


112 28 28 100.0% 90 30.9 84 75.0% 84 100.0% 112 100.0%


110 0 0 0.0% 10 1.8 110 100.0% 110 100.0% 110 100.0%



94 1 0 0.0% 2 0.3 93 98.9% 92 98.9% 92 97.9%


94 0 0 0.0% 3 0.8 94 100.0% 94 100.0% 94 100.0%


94 30 30 100.0% 90 17.8 64 68.1% 64 100.0% 94 100.0%

High Weeds - CCS 84 4 3 75.0% 20 14.3 80 95.2% 67 83.8% 70 83.3%

Animal - Confined Stray - CCS

69 0 0 0.0% 3 0.2 69 100.0% 61 88.4% 61 88.4%




Council District 11












Litter - CCS 12717.9%

12.2%

11.1%

11.0%

11.0%

10.3%7.7%

7.6%

6.5%

4.8%

Top 10 Requests

SR Type DescriptionSigns - Public Right of Wa...Garbage - Missed - SANRecycling - Roll Cart - SANGarbage Roll Cart - Resid...Recyclable Collection Miss...Obstruction Alley/Sidewal...Bulky Trash Violations - CCSWater/Wastewater Line L...Dead Animal Pick Up - SANLitter - CCS



5,807 5,624 5,339 94.9% 183 146 79.8% 94.5%


0

200

400

600

800

1,000

1,200

1,400

0

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1,000

1,200

1,400 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 11



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


476 1 0 0.0% 5 0.3 475 99.8% 469 98.7% 469 98.5%


324 0 0 0.0% 3 0.7 324 100.0% 323 99.7% 323 99.7%


294 0 0 0.0% 7 3.2 294 100.0% 260 88.4% 260 88.4%


293 0 0 0.0% 7 1.9 293 100.0% 293 100.0% 293 100.0%


291 0 0 0.0% 3 1.1 291 100.0% 281 96.6% 281 96.6%


273 8 8 100.0% 45 11.9 265 97.1% 262 98.9% 270 98.9%


205 1 0 0.0% 7 2.6 204 99.5% 192 94.1% 192 93.7%


201 0 0 0.0% 2 0.0 201 100.0% 201 100.0% 201 100.0%


173 1 0 0.0% 1 0.3 172 99.4% 170 98.8% 170 98.3%

Litter - CCS 127 2 2 100.0% 20 13.1 125 98.4% 113 90.4% 115 90.6%


120 53 52 98.1% 90 18.4 67 55.8% 66 98.5% 118 98.3%

High Weeds - CCS 118 1 1 100.0% 20 15.0 117 99.2% 105 89.7% 106 89.8%

Fire Inspection - DFD 116 4 4 100.0% 35 14.4 112 96.6% 107 95.5% 111 95.7%


107 0 0 0.0% 10 0.7 107 100.0% 107 100.0% 107 100.0%


101 0 0 0.0% 2 0.3 101 100.0% 98 97.0% 98 97.0%


98 3 0 0.0% 7 4.5 95 96.9% 75 78.9% 75 76.5%



79 0 0 0.0% 14 0.1 79 100.0% 79 100.0% 79 100.0%

Water Conservation Violation - CCS

73 0 0 0.0% 10 43.5 73 100.0% 36 49.3% 36 49.3%

Substandard Structure Apts - CCS

65 4 4 100.0% 120 8.8 61 93.8% 61 100.0% 65 100.0%




Council District 12












Brush/Bulk Items - Missed - SAN 10118.5%

18.2%

13.2%

13.0%

8.0%7.9%

6.9%

5.4%

4.8%

4.1%

Top 10 Requests

SR Type DescriptionObstruction Alley/Sidewal...Garbage Roll Cart - Resid...Garbage - Missed - SANRecycling - Roll Cart - SANBulky Trash Violations - CCSDead Animal Pick Up - SANSigns - Public Right of Wa...24 Hour Parking Violation ...Recyclable Collection Miss...Brush/Bulk Items - Missed...



4,938 4,765 4,477 94.0% 173 145 83.8% 93.6%


0

200

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600

800

1,000

1,200

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1,200 Year/Month2016/102016/112016/122017/12017/2

SRs

Cre

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SRs

Cre

ated


50%

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70%

80%

90%

100%

50%

60%

70%

80%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 12



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On TIme

Total On

Time %


453 44 43 97.7% 45 8.5 409 90.3% 405 99.0% 448 98.9%


446 1 0 0.0% 7 2.0 445 99.8% 445 100.0% 445 99.8%


324 0 0 0.0% 3 0.5 324 100.0% 324 100.0% 324 100.0%


319 2 0 0.0% 7 3.0 317 99.4% 284 89.6% 284 89.0%


195 0 0 0.0% 7 3.7 195 100.0% 178 91.3% 178 91.3%


193 3 0 0.0% 1 0.3 190 98.4% 184 96.8% 184 95.3%


170 0 0 0.0% 5 0.2 170 100.0% 166 97.6% 166 97.6%


133 1 0 0.0% 7 5.1 132 99.2% 80 60.6% 80 60.2%


117 0 0 0.0% 3 0.5 117 100.0% 117 100.0% 117 100.0%


101 0 0 0.0% 10 2.1 101 100.0% 101 100.0% 101 100.0%


88 0 0 0.0% 10 0.6 88 100.0% 88 100.0% 88 100.0%


Traffic Signal - Timing - STS

77 0 0 0.0% 4 0.9 77 100.0% 77 100.0% 77 100.0%


74 18 18 100.0% 90 20.1 56 75.7% 56 100.0% 74 100.0%


70 0 0 0.0% 2 0.1 70 100.0% 70 100.0% 70 100.0%

Litter - CCS 60 2 2 100.0% 20 12.2 58 96.7% 52 89.7% 54 90.0%


57 0 0 0.0% 2 0.4 57 100.0% 55 96.5% 55 96.5%


51 0 0 0.0% 4 1.0 51 100.0% 51 100.0% 51 100.0%

Animal - Noisy - CCS 50 0 0 0.0% 7 1.3 50 100.0% 47 94.0% 47 94.0%

Animal - Neglect - CCS 49 0 0 0.0% 1 3.5 49 100.0% 33 67.3% 33 67.3%




Council District 13












Litter - CCS 271 15.4%

14.5%

12.7%

10.7%

10.2%

9.4%8.8%

6.5%

6.2%

5.7%

Top 10 Requests

SR Type DescriptionGarbage - Missed - SANSigns - Public Right of Wa...Garbage Roll Cart - Resid...Recyclable Collection Miss...Recycling - Roll Cart - SANObstruction Alley/Sidewal...Water/Wastewater Line L...Dead Animal Pick Up - SANBulky Trash Violations - CCSLitter - CCS



10,157 9,673 8,976 92.8% 484 327 67.6% 91.6%


0

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800

1,200

1,600

2,000

2,400

0

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2,400 Year/Month2016/102016/112016/122017/12017/2

SRs

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SRs

Cre

ated


50%

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100%

50%

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70%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 13



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


735 0 0 0.0% 3 0.9 735 100.0% 731 99.5% 731 99.5%


692 2 0 0.0% 5 0.4 690 99.7% 677 98.1% 677 97.8%


610 0 0 0.0% 7 1.9 610 100.0% 610 100.0% 610 100.0%


514 2 0 0.0% 3 1.1 512 99.6% 503 98.2% 503 97.9%


486 0 0 0.0% 7 3.2 486 100.0% 431 88.7% 431 88.7%


450 40 35 87.5% 45 22.0 410 91.1% 347 84.6% 382 84.9%


423 0 0 0.0% 2 0.0 423 100.0% 423 100.0% 423 100.0%


309 1 0 0.0% 1 0.3 308 99.7% 296 96.1% 296 95.8%


298 10 0 0.0% 7 3.6 288 96.6% 239 83.0% 239 80.2%

Litter - CCS 271 45 3 6.7% 20 25.2 226 83.4% 146 64.6% 149 55.0%


241 65 65 100.0% 90 19.3 176 73.0% 174 98.9% 239 99.2%


220 1 0 0.0% 7 4.5 219 99.5% 195 89.0% 195 88.6%


212 0 0 0.0% 10 0.8 212 100.0% 212 100.0% 212 100.0%



155 0 0 0.0% 2 0.3 155 100.0% 155 100.0% 155 100.0%


152 0 0 0.0% 10 2.1 152 100.0% 152 100.0% 152 100.0%

Alley Repair - Routine-STS

142 64 64 100.0% 90 34.9 78 54.9% 74 94.9% 138 97.2%

Pot hole - Hazardous-STS

138 1 0 0.0% 1 0.1 137 99.3% 137 100.0% 137 99.3%

Fire Inspection - DFD 132 11 11 100.0% 35 19.5 121 91.7% 107 88.4% 118 89.4%

Water Conservation Violation - CCS

115 6 0 0.0% 10 50.3 109 94.8% 31 28.4% 31 27.0%




Council District 14






Parking - Report of Violation - DPD 524





Litter - CCS 378

Bulky Trash Violations - CCS 367 12.0%

11.8%11.3%

11.3%

10.6%

9.9%

8.6% 8.4%

8.1%

7.9%

Top 10 Requests

SR Type DescriptionSigns - Public Right of Wa...Obstruction Alley/Sidewal...Miscellaneous Service Req...Parking - Report of Violati...Garbage Roll Cart - Resid...Garbage - Missed - SANWater/Wastewater Line L...24 Hour Parking Violation ...Litter - CCSBulky Trash Violations - CCS



11,956 11,504 11,024 95.8% 452 360 79.6% 95.2%


0

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1,600

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2,400

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0

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SRs

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SRs

Cre

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50%

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70%

80%

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100%

50%

60%

70%

80%

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100% Year/Month2016/102016/112016/122017/12017/2

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Council District 14



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed

On Time

% Closed

On Time

Total SRs On Time

Total On

Time %


559 0 0 0.0% 5 0.2 559 100.0% 555 99.3% 555 99.3%


549 109 109 100.0% 45 16.2 440 80.1% 422 95.9% 531 96.7%


526 0 0 0.0% 10 0.7 526 100.0% 526 100.0% 526 100.0%


524 1 0 0.0% 2 0.2 523 99.8% 519 99.2% 519 99.0%


491 0 0 0.0% 7 2.1 491 100.0% 491 100.0% 491 100.0%


461 1 0 0.0% 3 0.6 460 99.8% 459 99.8% 459 99.6%


400 1 0 0.0% 2 0.1 399 99.8% 399 100.0% 399 99.8%


389 4 0 0.0% 7 4.4 385 99.0% 336 87.3% 336 86.4%

Litter - CCS 378 26 23 88.5% 20 10.4 352 93.1% 322 91.5% 345 91.3%


367 0 0 0.0% 7 2.9 367 100.0% 350 95.4% 350 95.4%


345 0 0 0.0% 7 3.1 345 100.0% 309 89.6% 309 89.6%


293 0 0 0.0% 14 0.1 293 100.0% 293 100.0% 293 100.0%


246 0 0 0.0% 4 0.7 246 100.0% 246 100.0% 246 100.0%


238 65 64 98.5% 90 21.3 173 72.7% 166 96.0% 230 96.6%


218 0 0 0.0% 1 0.3 218 100.0% 211 96.8% 211 96.8%

High Weeds - CCS 192 7 4 57.1% 20 16.2 185 96.4% 155 83.8% 159 82.8%

Noise Pollution - CCS 192 2 1 50.0% 45 7.1 190 99.0% 189 99.5% 190 99.0%


173 0 0 0.0% 10 2.3 173 100.0% 173 100.0% 173 100.0%


172 2 0 0.0% 3 0.9 170 98.8% 165 97.1% 165 95.9%

Traffic Sign - New - STS

154 38 36 94.7% 75 27.6 116 75.3% 114 98.3% 150 97.4%




Unknown


SR Type Description Service Request Count


Litter - CCS 143





Animal - Loose - CCS 91



Garbage - Missed - SAN 59 14.5%

13.6%11.5%

11.5%

11.0%

9.3%8.7%

7.8%

6.5%

5.6%

Top 10 Requests

SR Type DescriptionHigh Weeds - CCSLitter - CCSObstruction Alley/Sidewal...Signs - Public Right of Wa...Garbage Roll Cart - Resid...Water/Wastewater Line L...Animal - Loose - CCSAnimal - Loose Owned - C...Recycling - Roll Cart - SANGarbage - Missed - SAN



2,856 2,731 2,465 90.3% 125 53 42.4% 88.2%


0

400

800

1,200

1,600

2,000

2,400

0

400

800

1,200

1,600

2,000

2,400 Year/Month2016/102016/112016/122017/12017/2

SRs

Cre

ated

SRs

Cre

ated


50%

60%

70%

80%

90%

100%

50%

60%

70%

80%

90%

100% Year/Month2016/102016/112016/122017/12017/2

% C

lose

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% C

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*** Improved GIS accuracy and tools implemented in the last year have led to better geocoding abilities, resulting in fewer service requests with an “UNKNOWN” location.




Unknown



SRs Created

Total Open SRs

Total Open On

Time

% Open On

Time

SLA Goal


Total Closed

% of SRs

Closed

Total Closed On

Time

% Closed

On Time

Total SRs On Time

Total On

Time %

High Weeds - CCS 152 1 0 0.0% 20 20.7 151 99.3% 103 68.2% 103 67.8%

Litter - CCS 143 5 2 40.0% 20 18.3 138 96.5% 104 75.4% 106 74.1%


121 8 4 50.0% 45 23.0 113 93.4% 100 88.5% 104 86.0%


121 2 0 0.0% 5 0.4 119 98.3% 115 96.6% 115 95.0%


116 0 0 0.0% 7 1.7 116 100.0% 116 100.0% 116 100.0%


98 0 0 0.0% 2 0.1 98 100.0% 98 100.0% 98 100.0%

Animal - Loose - CCS

91 0 0 0.0% 25 2.6 91 100.0% 89 97.8% 89 97.8%


82 1 0 0.0% 3 0.6 81 98.8% 77 95.1% 77 93.9%


68 0 0 0.0% 7 1.7 68 100.0% 68 100.0% 68 100.0%


59 2 0 0.0% 3 1.2 57 96.6% 53 93.0% 53 89.8%


58 0 0 0.0% 10 0.8 58 100.0% 58 100.0% 58 100.0%


57 0 0 0.0% 7 4.9 57 100.0% 46 80.7% 46 80.7%


54 4 0 0.0% 7 7.8 50 92.6% 39 78.0% 39 72.2%


54 6 0 0.0% 10 9.0 48 88.9% 33 68.8% 33 61.1%


53 0 0 0.0% 1 0.3 53 100.0% 53 100.0% 53 100.0%


50 3 3 100.0% 90 20.8 47 94.0% 46 97.9% 49 98.0%

Brush Busters - SAN

49 4 0 0.0% 5 2.0 45 91.8% 45 100.0% 45 91.8%


49 0 0 0.0% 14 0.0 49 100.0% 49 100.0% 49 100.0%


48 0 0 0.0% 30 4.7 48 100.0% 48 100.0% 48 100.0%


44 0 0 0.0% 10 2.3 44 100.0% 38 86.4% 38 86.4%


service request (sr) performance ytd by city council...

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