service request (sr) performance ytd by city council...
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Service Request (SR) Performance YTD by City Council District - January 2017
Council District ReportFor YTD Through January 2017
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SRs Created
Council District0102030405060708091011121314Unknown
Council District SRs Created % of CityWide Total % Closed On Time
01 10,528 8.0% 94.5%
02 12,322 9.3% 94.8%
03 8,182 6.2% 92.2%
04 13,569 10.3% 84.6%
05 9,638 7.3% 90.7%
06 10,968 8.3% 91.9%
07 13,982 10.6% 84.4%
08 9,378 7.1% 89.8%
09 9,353 7.1% 92.6%
10 5,232 4.0% 93.2%
11 4,629 3.5% 95.2%
12 3,816 2.9% 94.2%
13 8,380 6.3% 94.2%
14 9,514 7.2% 96.1%
Unknown 2,608 2.0% 90.6%
Total 132,099 100.0% 91.4%
R-csr017-cmoS V1 Page: 1 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Citywide
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Litter - CCS 7,635 926 579 62.5% 20 13.6 6,709 87.9% 4,920 73.3% 5,499 72.0%
Signs - Public Right of Way - CCS
6,534 29 0 0.0% 5 0.4 6,505 99.6% 6,330 97.3% 6,330 96.9%
Garbage Roll Cart - Residential - SAN
6,340 2 0 0.0% 7 2.0 6,338 100.0% 6,338 100.0% 6,338 100.0%
Garbage - Missed - SAN
5,449 18 0 0.0% 3 0.8 5,431 99.7% 5,381 99.1% 5,381 98.8%
High Weeds - CCS 5,010 229 104 45.4% 20 16.9 4,781 95.4% 3,198 66.9% 3,302 65.9%
Dead Animal Pick Up - SAN
4,903 64 0 0.0% 1 0.3 4,839 98.7% 4,732 97.8% 4,732 96.5%
Obstruction Alley/Sidewalk/Street - CCS
4,425 614 465 75.7% 45 17.6 3,811 86.1% 3,538 92.8% 4,003 90.5%
Recycling - Roll Cart - SAN
4,107 5 0 0.0% 7 3.3 4,102 99.9% 3,553 86.6% 3,553 86.5%
Bulky Trash Violations - CCS
3,674 43 1 2.3% 7 4.3 3,631 98.8% 3,102 85.4% 3,103 84.5%
24 Hour Parking Violation - DPD
3,362 65 0 0.0% 7 4.7 3,297 98.1% 2,723 82.6% 2,723 81.0%
Water/Wastewater Line Locate - SCS
3,239 4 0 0.0% 2 0.1 3,235 99.9% 3,235 100.0% 3,235 99.9%
Animal - Loose Owned - CCS
2,664 12 0 0.0% 3 1.2 2,652 99.5% 2,155 81.3% 2,155 80.9%
Brush Busters - SAN 2,574 36 0 0.0% 5 1.9 2,538 98.6% 2,468 97.2% 2,468 95.9%
Miscellaneous Service Request - CTY
2,404 0 0 0.0% 10 0.8 2,404 100.0% 2,402 99.9% 2,402 99.9%
Recyclable Collection Missed (Residential) - SAN
2,369 10 0 0.0% 3 0.9 2,359 99.6% 2,319 98.3% 2,319 97.9%
Illegal Dumping - CCS 2,326 63 11 17.5% 10 5.7 2,263 97.3% 1,777 78.5% 1,788 76.9%
Smoke Detector Request - DFD
2,081 1 1 100.0% 10 1.3 2,080 100.0% 2,038 98.0% 2,039 98.0%
Parking - Unapproved Surface - CCS
2,075 35 0 0.0% 5 2.4 2,040 98.3% 1,825 89.5% 1,825 88.0%
Parking - Report of Violation - DPD
2,035 9 0 0.0% 2 0.2 2,026 99.6% 2,007 99.1% 2,007 98.6%
Animal - Loose - CCS 1,985 2 0 0.0% 25 0.8 1,983 99.9% 1,965 99.1% 1,965 99.0%
R-csr017-cmoS V1 Page: 2 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 01
Top 10 Service Requests
SR Type Service Request Count
Smoke Detector Request - DFD 785
Garbage - Missed - SAN 561
Obstruction Alley/Sidewalk/Street - CCS 452
Dead Animal Pick Up - SAN 421
High Weeds - CCS 383
24 Hour Parking Violation - DPD 378
Garbage Roll Cart - Residential - SAN 377
Litter - CCS 339
Recyclable Collection Missed (Residential) - SAN 287
Recycling - Roll Cart - SAN 26618.5%
13.2%
10.6%
9.9%
9.0%
8.9%8.9%
8.0%
6.8%
6.3%
Top 10 Requests
SR Type DescriptionSmoke Detector Request -...Garbage - Missed - SANObstruction Alley/Sidewal...Dead Animal Pick Up - SANHigh Weeds - CCS24 Hour Parking Violation ...Garbage Roll Cart - Resid...Litter - CCSRecyclable Collection Miss...Recycling - Roll Cart - SAN
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
10,526 10,084 9,528 94.5% 442 337 76.2% 93.7%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
3,200
0
400
800
1,200
1,600
2,000
2,400
2,800
3,200 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 3 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 01
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Smoke Detector Request - DFD
785 1 1 100.0% 10 0.5 784 99.9% 772 98.5% 773 98.5%
Garbage - Missed - SAN
561 1 0 0.0% 3 0.8 560 99.8% 560 100.0% 560 99.8%
Obstruction Alley/Sidewalk/Street - CCS
452 36 34 94.4% 45 17.4 416 92.0% 396 95.2% 430 95.1%
Dead Animal Pick Up - SAN
421 5 0 0.0% 1 0.3 416 98.8% 410 98.6% 410 97.4%
High Weeds - CCS 383 7 3 42.9% 20 15.7 376 98.2% 316 84.0% 319 83.3%
24 Hour Parking Violation - DPD
378 3 0 0.0% 7 2.7 375 99.2% 375 100.0% 375 99.2%
Garbage Roll Cart - Residential - SAN
377 0 0 0.0% 7 2.1 377 100.0% 377 100.0% 377 100.0%
Litter - CCS 339 48 28 58.3% 20 16.6 291 85.8% 213 73.2% 241 71.1%
Recyclable Collection Missed (Residential) - SAN
287 1 0 0.0% 3 0.9 286 99.7% 286 100.0% 286 99.7%
Recycling - Roll Cart - SAN
266 0 0 0.0% 7 3.7 266 100.0% 216 81.2% 216 81.2%
Water/Wastewater Line Locate - SCS
261 0 0 0.0% 2 0.0 261 100.0% 261 100.0% 261 100.0%
Signs - Public Right of Way - CCS
259 3 0 0.0% 5 0.6 256 98.8% 249 97.3% 249 96.1%
Brush Busters - SAN 258 8 0 0.0% 5 1.4 250 96.9% 250 100.0% 250 96.9%
Bulky Trash Violations - CCS
239 6 0 0.0% 7 3.0 233 97.5% 222 95.3% 222 92.9%
Animal - Loose Owned - CCS
201 1 0 0.0% 3 1.8 200 99.5% 155 77.5% 155 77.1%
Miscellaneous Service Request - CTY
197 0 0 0.0% 10 1.0 197 100.0% 196 99.5% 196 99.5%
Illegal Dumping - CCS 192 1 1 100.0% 10 2.5 191 99.5% 184 96.3% 185 96.4%
Junk Motor Vehicle - CCS
188 72 72 100.0% 90 20.1 116 61.7% 116 100.0% 188 100.0%
Garage Sale - CCS 187 0 0 0.0% 5 0.8 187 100.0% 177 94.7% 177 94.7%
Animal - Loose - CCS 171 0 0 0.0% 25 0.6 171 100.0% 170 99.4% 170 99.4%
R-csr017-cmoS V1 Page: 4 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 02
Top 10 Service Requests
SR Type Service Request Count
Signs - Public Right of Way - CCS 1,125
Litter - CCS 508
Garbage Roll Cart - Residential - SAN 426
Graffiti Abatement Request - CCS 393
Water/Wastewater Line Locate - SCS 393
Miscellaneous Service Request - CTY 374
Obstruction Alley/Sidewalk/Street - CCS 347
Dead Animal Pick Up - SAN 327
24 Hour Parking Violation - DPD 316
High Weeds - CCS 313
24.9%
11.2%
9.4%
8.7%
8.7%
8.3%7.7%
7.2%
7.0%
6.9%
Top 10 Requests
SR Type DescriptionSigns - Public Right of Wa...Litter - CCSGarbage Roll Cart - Resid...Graffiti Abatement Reques...Water/Wastewater Line L...Miscellaneous Service Req...Obstruction Alley/Sidewal...Dead Animal Pick Up - SAN24 Hour Parking Violation ...High Weeds - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
12,321 11,703 11,099 94.8% 618 397 64.2% 93.3%
YTD Trend of Service Requests
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 5 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 02
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed On
Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Signs - Public Right of Way - CCS
1,125 0 0 0.0% 5 0.2 1,125 100.0% 1,107 98.4% 1,107 98.4%
Litter - CCS 508 71 21 29.6% 20 10.6 437 86.0% 383 87.6% 404 79.5%
Garbage Roll Cart - Residential - SAN
426 1 0 0.0% 7 2.0 425 99.8% 425 100.0% 425 99.8%
Graffiti Abatement Request - CCS
393 0 0 0.0% 30 6.4 393 100.0% 391 99.5% 391 99.5%
Water/Wastewater Line Locate - SCS
393 1 0 0.0% 2 0.1 392 99.7% 392 100.0% 392 99.7%
Miscellaneous Service Request - CTY
374 0 0 0.0% 10 0.7 374 100.0% 374 100.0% 374 100.0%
Obstruction Alley/Sidewalk/Street - CCS
347 67 26 38.8% 45 13.6 280 80.7% 272 97.1% 298 85.9%
Dead Animal Pick Up - SAN
327 2 0 0.0% 1 0.3 325 99.4% 314 96.6% 314 96.0%
24 Hour Parking Violation - DPD
316 6 0 0.0% 7 4.7 310 98.1% 270 87.1% 270 85.4%
High Weeds - CCS 313 23 7 30.4% 20 14.4 290 92.7% 239 82.4% 246 78.6%
Garbage - Missed - SAN
285 1 0 0.0% 3 0.6 284 99.6% 284 100.0% 284 99.6%
Bulky Trash Violations - CCS
269 3 0 0.0% 7 3.3 266 98.9% 246 92.5% 246 91.4%
Recycling - Roll Cart - SAN
261 0 0 0.0% 7 2.9 261 100.0% 236 90.4% 236 90.4%
Taxi - Transportation Complaint - AVI
257 0 0 0.0% 14 0.1 257 100.0% 257 100.0% 257 100.0%
Parking - Unapproved Surface - CCS
214 1 0 0.0% 5 2.1 213 99.5% 190 89.2% 190 88.8%
Parking - Report of Violation - DPD
202 0 0 0.0% 2 0.2 202 100.0% 198 98.0% 198 98.0%
Street Repair - Routine-STS
195 72 72 100.0% 90 10.6 123 63.1% 123 100.0% 195 100.0%
Brush Busters - SAN
185 0 0 0.0% 5 2.4 185 100.0% 173 93.5% 173 93.5%
Traffic Signal - Flashing - STS
185 0 0 0.0% 4 1.0 185 100.0% 185 100.0% 185 100.0%
Animal - Loose Owned - CCS
180 0 0 0.0% 3 1.3 180 100.0% 143 79.4% 143 79.4%
R-csr017-cmoS V1 Page: 6 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 03
Top 10 Service Requests
SR Type Service Request Count
Garbage Roll Cart - Residential - SAN 466
Garbage - Missed - SAN 388
Litter - CCS 363
Dead Animal Pick Up - SAN 341
24 Hour Parking Violation - DPD 330
High Weeds - CCS 312
Recycling - Roll Cart - SAN 289
Bulky Trash Violations - CCS 287
Obstruction Alley/Sidewalk/Street - CCS 272
Signs - Public Right of Way - CCS 269 14.0%
11.7%10.9%
10.3%
9.9%
9.4%
8.7% 8.7%
8.2%
8.1%
Top 10 Requests
SR Type DescriptionGarbage Roll Cart - Resid...Garbage - Missed - SANLitter - CCSDead Animal Pick Up - SAN24 Hour Parking Violation ...High Weeds - CCSRecycling - Roll Cart - SANBulky Trash Violations - CCSObstruction Alley/Sidewal...Signs - Public Right of Wa...
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
8,182 7,846 7,235 92.2% 336 244 72.6% 91.4%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
0
400
800
1,200
1,600
2,000
2,400 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 7 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 03
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Garbage Roll Cart - Residential - SAN
466 0 0 0.0% 7 2.0 466 100.0% 466 100.0% 466 100.0%
Garbage - Missed - SAN
388 1 0 0.0% 3 0.9 387 99.7% 387 100.0% 387 99.7%
Litter - CCS 363 34 20 58.8% 20 14.2 329 90.6% 253 76.9% 273 75.2%
Dead Animal Pick Up - SAN
341 4 0 0.0% 1 0.3 337 98.8% 330 97.9% 330 96.8%
24 Hour Parking Violation - DPD
330 2 0 0.0% 7 3.2 328 99.4% 323 98.5% 323 97.9%
High Weeds - CCS 312 7 4 57.1% 20 16.4 305 97.8% 226 74.1% 230 73.7%
Recycling - Roll Cart - SAN
289 0 0 0.0% 7 3.4 289 100.0% 250 86.5% 250 86.5%
Bulky Trash Violations - CCS
287 2 1 50.0% 7 4.0 285 99.3% 240 84.2% 241 84.0%
Obstruction Alley/Sidewalk/Street - CCS
272 24 21 87.5% 45 18.9 248 91.2% 228 91.9% 249 91.5%
Signs - Public Right of Way - CCS
269 0 0 0.0% 5 0.6 269 100.0% 255 94.8% 255 94.8%
Brush Busters - SAN 201 2 0 0.0% 5 1.5 199 99.0% 199 100.0% 199 99.0%
Recyclable Collection Missed (Residential) - SAN
201 0 0 0.0% 3 0.7 201 100.0% 201 100.0% 201 100.0%
Animal - Aggressive Activity - CCS
185 0 0 0.0% 1 1.0 185 100.0% 150 81.1% 150 81.1%
Animal - Loose - CCS 185 0 0 0.0% 25 0.4 185 100.0% 184 99.5% 184 99.5%
Parking - Unapproved Surface - CCS
166 3 0 0.0% 5 2.5 163 98.2% 143 87.7% 143 86.1%
Illegal Dumping - CCS 164 5 1 20.0% 10 5.7 159 97.0% 129 81.1% 130 79.3%
Animal - Stray Dog - CCS
159 6 4 66.7% 25 0.0 153 96.2% 153 100.0% 157 98.7%
Animal - Loose Owned - CCS
150 0 0 0.0% 3 1.6 150 100.0% 117 78.0% 117 78.0%
Junk Motor Vehicle - CCS
147 35 35 100.0% 90 23.9 112 76.2% 112 100.0% 147 100.0%
Parking - Report of Violation - DPD
122 2 0 0.0% 2 0.2 120 98.4% 120 100.0% 120 98.4%
R-csr017-cmoS V1 Page: 8 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 04
Top 10 Service Requests
SR Type Service Request Count
Litter - CCS 1,211
High Weeds - CCS 909
Dead Animal Pick Up - SAN 666
Garbage Roll Cart - Residential - SAN 601
Obstruction Alley/Sidewalk/Street - CCS 599
Garbage - Missed - SAN 443
Animal - Aggressive Activity - CCS 390
Animal - Loose Owned - CCS 378
Illegal Dumping - CCS 374
Junk Motor Vehicle - CCS 34820.5%
15.4%
11.3%
10.2%
10.1%
7.5% 6.6%6.4%
6.3%
5.9%
Top 10 Requests
SR Type DescriptionLitter - CCSHigh Weeds - CCSDead Animal Pick Up - SANGarbage Roll Cart - Resid...Obstruction Alley/Sidewal...Garbage - Missed - SANAnimal - Aggressive Activi...Animal - Loose Owned - C...Illegal Dumping - CCSJunk Motor Vehicle - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
13,569 12,503 10,582 84.6% 1,066 839 78.7% 84.2%
YTD Trend of Service Requests
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 9 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 04
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed On
Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Litter - CCS 1,211 178 144 80.9% 20 17.0 1,033 85.3% 650 62.9% 794 65.6%
High Weeds - CCS 909 22 11 50.0% 20 19.7 887 97.6% 457 51.5% 468 51.5%
Dead Animal Pick Up - SAN
666 10 0 0.0% 1 0.3 656 98.5% 642 97.9% 642 96.4%
Garbage Roll Cart - Residential - SAN
601 0 0 0.0% 7 1.8 601 100.0% 601 100.0% 601 100.0%
Obstruction Alley/Sidewalk/Street - CCS
599 177 170 96.0% 45 23.4 422 70.5% 343 81.3% 513 85.6%
Garbage - Missed - SAN
443 6 0 0.0% 3 1.2 437 98.6% 427 97.7% 427 96.4%
Animal - Aggressive Activity - CCS
390 2 0 0.0% 1 1.6 388 99.5% 292 75.3% 292 74.9%
Animal - Loose Owned - CCS
378 1 0 0.0% 3 1.0 377 99.7% 313 83.0% 313 82.8%
Illegal Dumping - CCS
374 30 8 26.7% 10 11.8 344 92.0% 186 54.1% 194 51.9%
Junk Motor Vehicle - CCS
348 156 156 100.0% 90 19.3 192 55.2% 192 100.0% 348 100.0%
Bulky Trash Violations - CCS
347 9 0 0.0% 7 5.8 338 97.4% 260 76.9% 260 74.9%
Recycling - Roll Cart - SAN
338 0 0 0.0% 7 3.1 338 100.0% 293 86.7% 293 86.7%
Parking - Unapproved Surface - CCS
329 12 0 0.0% 5 2.8 317 96.4% 271 85.5% 271 82.4%
Animal - Loose - CCS
314 1 0 0.0% 25 0.0 313 99.7% 313 100.0% 313 99.7%
Brush Busters - SAN
278 3 0 0.0% 5 2.0 275 98.9% 271 98.5% 271 97.5%
Substandard Structure - CCS
270 176 176 100.0% 120 21.3 94 34.8% 94 100.0% 270 100.0%
Animal - Stray Dog - CCS
253 6 5 83.3% 25 0.8 247 97.6% 243 98.4% 248 98.0%
Signs - Public Right of Way - CCS
253 5 0 0.0% 5 1.2 248 98.0% 229 92.3% 229 90.5%
Illegal Outside Storage - CCS
246 57 39 68.4% 30 19.1 189 76.8% 150 79.4% 189 76.8%
24 Hour Parking Violation - DPD
221 1 0 0.0% 7 4.5 220 99.5% 187 85.0% 187 84.6%
R-csr017-cmoS V1 Page: 10 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 05
Top 10 Service Requests
SR Type Service Request Count
Signs - Public Right of Way - CCS 780
Animal - Loose Owned - CCS 587
Animal - Vaccination/Registration Investigation - CCS 455
Garbage Roll Cart - Residential - SAN 450
Dead Animal Pick Up - SAN 430
Litter - CCS 365
Animal - Loose - CCS 301
Parking - Unapproved Surface - CCS 296
Recycling - Roll Cart - SAN 292
Garbage - Missed - SAN 28818.4%
13.8%
10.7%
10.6%
10.1%
8.6%7.1%
7.0%
6.9%
6.8%
Top 10 Requests
SR Type DescriptionSigns - Public Right of Wa...Animal - Loose Owned - C...Animal - Vaccination/Regi...Garbage Roll Cart - Resid...Dead Animal Pick Up - SANLitter - CCSAnimal - Loose - CCSParking - Unapproved Sur...Recycling - Roll Cart - SANGarbage - Missed - SAN
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
9,638 9,320 8,450 90.7% 318 210 66.0% 89.9%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
0
400
800
1,200
1,600
2,000
2,400
2,800 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 11 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 05
Most Common SRs Created During the Reporting Period
Top Services Requested SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Signs - Public Right of Way - CCS
780 0 0 0.0% 5 0.2 780 100.0% 755 96.8% 755 96.8%
Animal - Loose Owned - CCS
587 2 0 0.0% 3 1.1 585 99.7% 486 83.1% 486 82.8%
Animal - Vaccination/Registration Investigation - CCS
455 2 2 100.0% 30 3.4 453 99.6% 437 96.5% 439 96.5%
Garbage Roll Cart - Residential - SAN
450 0 0 0.0% 7 1.9 450 100.0% 450 100.0% 450 100.0%
Dead Animal Pick Up - SAN
430 4 0 0.0% 1 0.3 426 99.1% 419 98.4% 419 97.4%
Litter - CCS 365 39 21 53.8% 20 14.5 326 89.3% 265 81.3% 286 78.4%
Animal - Loose - CCS 301 1 0 0.0% 25 2.3 300 99.7% 294 98.0% 294 97.7%
Parking - Unapproved Surface - CCS
296 4 0 0.0% 5 1.8 292 98.6% 271 92.8% 271 91.6%
Recycling - Roll Cart - SAN
292 0 0 0.0% 7 3.4 292 100.0% 248 84.9% 248 84.9%
Garbage - Missed - SAN 288 2 0 0.0% 3 1.1 286 99.3% 274 95.8% 274 95.1%
Animal - Aggressive Activity - CCS
270 0 0 0.0% 1 1.1 270 100.0% 214 79.3% 214 79.3%
Bulky Trash Violations - CCS
265 4 0 0.0% 7 3.8 261 98.5% 239 91.6% 239 90.2%
24 Hour Parking Violation - DPD
264 13 0 0.0% 7 7.7 251 95.1% 113 45.0% 113 42.8%
Animal - Stray Dog - CCS 245 2 2 100.0% 25 0.2 243 99.2% 242 99.6% 244 99.6%
High Weeds - CCS 243 7 2 28.6% 20 15.6 236 97.1% 188 79.7% 190 78.2%
Brush Busters - SAN 208 6 0 0.0% 5 1.9 202 97.1% 202 100.0% 202 97.1%
Animal - Loose Dog (Owned) - CCS
198 0 0 0.0% 3 9.4 198 100.0% 165 83.3% 165 83.3%
Junk Motor Vehicle - CCS 144 45 45 100.0% 90 20.4 99 68.8% 99 100.0% 144 100.0%
Obstruction Alley/Sidewalk/Street - CCS
138 7 1 14.3% 45 16.3 131 94.9% 127 96.9% 128 92.8%
Illegal Dumping - CCS 129 0 0 0.0% 10 5.6 129 100.0% 109 84.5% 109 84.5%
R-csr017-cmoS V1 Page: 12 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 06
Top 10 Service Requests
SR Type Service Request Count
Litter - CCS 748
Signs - Public Right of Way - CCS 523
Water/Wastewater Line Locate - SCS 495
Dead Animal Pick Up - SAN 397
High Weeds - CCS 376
Animal - Loose Owned - CCS 342
Garbage - Missed - SAN 314
Garbage Roll Cart - Residential - SAN 312
Obstruction Alley/Sidewalk/Street - CCS 251
Illegal Dumping - CCS 24918.7%
13.1%
12.4%
9.9%
9.4%
8.5%7.8%
7.8%
6.3%
6.2%
Top 10 Requests
SR Type DescriptionLitter - CCSSigns - Public Right of Wa...Water/Wastewater Line L...Dead Animal Pick Up - SANHigh Weeds - CCSAnimal - Loose Owned - C...Garbage - Missed - SANGarbage Roll Cart - Resid...Obstruction Alley/Sidewal...Illegal Dumping - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
10,968 10,220 9,394 91.9% 748 517 69.1% 90.4%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
3,200
0
400
800
1,200
1,600
2,000
2,400
2,800
3,200 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 13 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 06
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed On
Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Litter - CCS 748 131 74 56.5% 20 13.8 617 82.5% 479 77.6% 553 73.9%
Signs - Public Right of Way - CCS
523 10 0 0.0% 5 0.7 513 98.1% 498 97.1% 498 95.2%
Water/Wastewater Line Locate - SCS
495 2 0 0.0% 2 0.1 493 99.6% 493 100.0% 493 99.6%
Dead Animal Pick Up - SAN
397 4 0 0.0% 1 0.3 393 99.0% 382 97.2% 382 96.2%
High Weeds - CCS 376 41 12 29.3% 20 18.0 335 89.1% 199 59.4% 211 56.1%
Animal - Loose Owned - CCS
342 4 0 0.0% 3 1.0 338 98.8% 262 77.5% 262 76.6%
Garbage - Missed - SAN
314 0 0 0.0% 3 0.9 314 100.0% 311 99.0% 311 99.0%
Garbage Roll Cart - Residential - SAN
312 0 0 0.0% 7 2.0 312 100.0% 312 100.0% 312 100.0%
Obstruction Alley/Sidewalk/Street - CCS
251 61 43 70.5% 45 20.0 190 75.7% 169 88.9% 212 84.5%
Illegal Dumping - CCS
249 4 1 25.0% 10 2.6 245 98.4% 230 93.9% 231 92.8%
Brush Busters - SAN
246 1 0 0.0% 5 1.7 245 99.6% 242 98.8% 242 98.4%
Bulky Trash Violations - CCS
232 3 0 0.0% 7 2.9 229 98.7% 215 93.9% 215 92.7%
24 Hour Parking Violation - DPD
221 3 0 0.0% 7 4.1 218 98.6% 197 90.4% 197 89.1%
Parking - Unapproved Surface - CCS
217 1 0 0.0% 5 1.9 216 99.5% 199 92.1% 199 91.7%
Recycling - Roll Cart - SAN
205 0 0 0.0% 7 3.2 205 100.0% 177 86.3% 177 86.3%
Junk Motor Vehicle - CCS
189 73 73 100.0% 90 21.1 116 61.4% 116 100.0% 189 100.0%
Dead Animal - Clinic Pick Up - SAN
178 0 0 0.0% 2 0.0 178 100.0% 177 99.4% 177 99.4%
Street Repair - Routine-STS
177 38 38 100.0% 90 7.8 139 78.5% 139 100.0% 177 100.0%
Miscellaneous Service Request - CTY
176 0 0 0.0% 10 0.8 176 100.0% 176 100.0% 176 100.0%
Illegal Garbage/Placement - CCS
174 5 5 100.0% 20 7.7 169 97.1% 164 97.0% 169 97.1%
R-csr017-cmoS V1 Page: 14 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 07
Top 10 Service Requests
SR Type Service Request Count
Litter - CCS 2,421
High Weeds - CCS 1,171
Signs - Public Right of Way - CCS 599
Garbage Roll Cart - Residential - SAN 527
Dead Animal Pick Up - SAN 491
Illegal Dumping - CCS 436
24 Hour Parking Violation - DPD 349
Bulky Trash Violations - CCS 319
Water/Wastewater Line Locate - SCS 316
Garbage - Missed - SAN 309
34.9%
16.9%
8.6%
7.6%
7.1% 6.3%5.0%
4.6%
4.6%
4.5%
Top 10 Requests
SR Type DescriptionLitter - CCSHigh Weeds - CCSSigns - Public Right of Wa...Garbage Roll Cart - Resid...Dead Animal Pick Up - SANIllegal Dumping - CCS24 Hour Parking Violation ...Bulky Trash Violations - CCSWater/Wastewater Line L...Garbage - Missed - SAN
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
13,981 13,150 11,101 84.4% 831 659 79.3% 84.1%
YTD Trend of Service Requests
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 15 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 07
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed On
Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Litter - CCS 2,421 185 152 82.2% 20 11.6 2,236 92.4% 1,543 69.0% 1,695 70.0%
High Weeds - CCS 1,171 63 48 76.2% 20 15.5 1,108 94.6% 643 58.0% 691 59.0%
Signs - Public Right of Way - CCS
599 3 0 0.0% 5 0.2 596 99.5% 588 98.7% 588 98.2%
Garbage Roll Cart - Residential - SAN
527 0 0 0.0% 7 2.1 527 100.0% 527 100.0% 527 100.0%
Dead Animal Pick Up - SAN
491 9 0 0.0% 1 0.3 482 98.2% 471 97.7% 471 95.9%
Illegal Dumping - CCS
436 1 0 0.0% 10 5.2 435 99.8% 309 71.0% 309 70.9%
24 Hour Parking Violation - DPD
349 16 0 0.0% 7 6.5 333 95.4% 200 60.1% 200 57.3%
Bulky Trash Violations - CCS
319 3 0 0.0% 7 6.3 316 99.1% 236 74.7% 236 74.0%
Water/Wastewater Line Locate - SCS
316 0 0 0.0% 2 0.1 316 100.0% 316 100.0% 316 100.0%
Garbage - Missed - SAN
309 1 0 0.0% 3 0.8 308 99.7% 305 99.0% 305 98.7%
Recycling - Roll Cart - SAN
294 0 0 0.0% 7 3.3 294 100.0% 258 87.8% 258 87.8%
Brush Busters - SAN
287 2 0 0.0% 5 2.1 285 99.3% 277 97.2% 277 96.5%
Obstruction Alley/Sidewalk/Street - CCS
278 56 51 91.1% 45 18.9 222 79.9% 203 91.4% 254 91.4%
Animal - Aggressive Activity - CCS
264 1 0 0.0% 1 0.9 263 99.6% 206 78.3% 206 78.0%
Parking - Report of Violation - DPD
252 1 0 0.0% 2 0.1 251 99.6% 246 98.0% 246 97.6%
Substandard Structure - CCS
251 148 148 100.0% 120 16.3 103 41.0% 103 100.0% 251 100.0%
Parking - Unapproved Surface - CCS
246 0 0 0.0% 5 2.1 246 100.0% 228 92.7% 228 92.7%
Animal - Loose Owned - CCS
226 1 0 0.0% 3 1.3 225 99.6% 178 79.1% 178 78.8%
Animal - Loose - CCS
205 0 0 0.0% 25 0.7 205 100.0% 203 99.0% 203 99.0%
Animal - Stray Dog - CCS
172 4 4 100.0% 25 0.4 168 97.7% 167 99.4% 171 99.4%
R-csr017-cmoS V1 Page: 16 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 08
Top 10 Service Requests
SR Type Service Request Count
Smoke Detector Request - DFD 714
Dead Animal Pick Up - SAN 533
Garbage Roll Cart - Residential - SAN 533
Litter - CCS 499
High Weeds - CCS 474
Garbage - Missed - SAN 384
Signs - Public Right of Way - CCS 324
Animal - Loose Owned - CCS 288
Illegal Dumping - CCS 265
Animal - Aggressive Activity - CCS 253 16.7%
12.5%
12.5%
11.7%
11.1%
9.0% 7.6%6.7%
6.2%
5.9%
Top 10 Requests
SR Type DescriptionSmoke Detector Request -...Dead Animal Pick Up - SANGarbage Roll Cart - Resid...Litter - CCSHigh Weeds - CCSGarbage - Missed - SANSigns - Public Right of Wa...Animal - Loose Owned - C...Illegal Dumping - CCSAnimal - Aggressive Activi...
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
9,378 9,012 8,089 89.8% 366 254 69.4% 89.0%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
0
400
800
1,200
1,600
2,000
2,400
2,800 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 17 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 08
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed On
Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Smoke Detector Request - DFD
714 0 0 0.0% 10 0.8 714 100.0% 696 97.5% 696 97.5%
Dead Animal Pick Up - SAN
533 8 0 0.0% 1 0.3 525 98.5% 518 98.7% 518 97.2%
Garbage Roll Cart - Residential - SAN
533 0 0 0.0% 7 1.9 533 100.0% 533 100.0% 533 100.0%
Litter - CCS 499 50 30 60.0% 20 15.6 449 90.0% 316 70.4% 346 69.3%
High Weeds - CCS 474 14 8 57.1% 20 18.4 460 97.0% 297 64.6% 305 64.3%
Garbage - Missed - SAN
384 1 0 0.0% 3 1.3 383 99.7% 375 97.9% 375 97.7%
Signs - Public Right of Way - CCS
324 0 0 0.0% 5 0.3 324 100.0% 316 97.5% 316 97.5%
Animal - Loose Owned - CCS
288 0 0 0.0% 3 1.1 288 100.0% 239 83.0% 239 83.0%
Illegal Dumping - CCS
265 7 0 0.0% 10 5.7 258 97.4% 204 79.1% 204 77.0%
Animal - Aggressive Activity - CCS
253 0 0 0.0% 1 1.2 253 100.0% 191 75.5% 191 75.5%
Bulky Trash Violations - CCS
239 3 0 0.0% 7 4.1 236 98.7% 206 87.3% 206 86.2%
Recycling - Roll Cart - SAN
239 0 0 0.0% 7 3.5 239 100.0% 200 83.7% 200 83.7%
Brush Busters - SAN
237 7 0 0.0% 5 2.0 230 97.0% 224 97.4% 224 94.5%
Animal - Loose - CCS
223 0 0 0.0% 25 0.8 223 100.0% 221 99.1% 221 99.1%
Animal - Stray Dog - CCS
178 2 2 100.0% 25 0.7 176 98.9% 174 98.9% 176 98.9%
24 Hour Parking Violation - DPD
169 3 0 0.0% 7 5.9 166 98.2% 113 68.1% 113 66.9%
Junk Motor Vehicle - CCS
164 68 68 100.0% 90 21.8 96 58.5% 96 100.0% 164 100.0%
Animal - Confined Stray - CCS
157 0 0 0.0% 3 0.1 157 100.0% 129 82.2% 129 82.2%
Water/Wastewater Line Locate - SCS
145 0 0 0.0% 2 0.0 145 100.0% 145 100.0% 145 100.0%
Parking - Unapproved Surface - CCS
125 3 0 0.0% 5 2.6 122 97.6% 108 88.5% 108 86.4%
R-csr017-cmoS V1 Page: 18 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 09
Top 10 Service Requests
SR Type Service Request Count
Signs - Public Right of Way - CCS 663
Garbage Roll Cart - Residential - SAN 585
Obstruction Alley/Sidewalk/Street - CCS 445
Garbage - Missed - SAN 442
Bulky Trash Violations - CCS 437
Recycling - Roll Cart - SAN 419
Dead Animal Pick Up - SAN 331
Graffiti Abatement Request - CCS 284
Litter - CCS 273
24 Hour Parking Violation - DPD 248 16.1%
14.2%
10.8%
10.7%
10.6%
10.2%8.0%
6.9%
6.6%
6.0%
Top 10 Requests
SR Type DescriptionSigns - Public Right of Wa...Garbage Roll Cart - Resid...Obstruction Alley/Sidewal...Garbage - Missed - SANBulky Trash Violations - CCSRecycling - Roll Cart - SANDead Animal Pick Up - SANGraffiti Abatement Reques...Litter - CCS24 Hour Parking Violation ...
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
9,353 8,801 8,149 92.6% 552 384 69.6% 91.2%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
0
400
800
1,200
1,600
2,000
2,400
2,800 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 19 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 09
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Signs - Public Right of Way - CCS
663 1 0 0.0% 5 1.0 662 99.8% 626 94.6% 626 94.4%
Garbage Roll Cart - Residential - SAN
585 0 0 0.0% 7 2.0 585 100.0% 585 100.0% 585 100.0%
Obstruction Alley/Sidewalk/Street - CCS
445 57 39 68.4% 45 15.9 388 87.2% 360 92.8% 399 89.7%
Garbage - Missed - SAN
442 1 0 0.0% 3 0.5 441 99.8% 440 99.8% 440 99.5%
Bulky Trash Violations - CCS
437 2 0 0.0% 7 5.8 435 99.5% 313 72.0% 313 71.6%
Recycling - Roll Cart - SAN
419 2 0 0.0% 7 3.2 417 99.5% 375 89.9% 375 89.5%
Dead Animal Pick Up - SAN
331 7 0 0.0% 1 0.4 324 97.9% 318 98.1% 318 96.1%
Graffiti Abatement Request - CCS
284 0 0 0.0% 30 2.0 284 100.0% 284 100.0% 284 100.0%
Litter - CCS 273 48 25 52.1% 20 15.6 225 82.4% 167 74.2% 192 70.3%
24 Hour Parking Violation - DPD
248 6 0 0.0% 7 4.4 242 97.6% 226 93.4% 226 91.1%
Miscellaneous Service Request - CTY
230 0 0 0.0% 10 0.8 230 100.0% 230 100.0% 230 100.0%
Signs - Other - CCS 219 6 1 16.7% 15 0.6 213 97.3% 211 99.1% 212 96.8%
High Weeds - CCS 169 15 2 13.3% 20 15.5 154 91.1% 124 80.5% 126 74.6%
Brush Busters - SAN 162 0 0 0.0% 5 1.4 162 100.0% 158 97.5% 158 97.5%
Substandard Structure - CCS
145 61 61 100.0% 120 20.9 84 57.9% 84 100.0% 145 100.0%
Recyclable Collection Missed (Residential) - SAN
144 1 0 0.0% 3 0.8 143 99.3% 138 96.5% 138 95.8%
Water/Wastewater Line Locate - SCS
144 0 0 0.0% 2 0.0 144 100.0% 144 100.0% 144 100.0%
Street Repair - Routine-STS
131 69 69 100.0% 90 11.6 62 47.3% 62 100.0% 131 100.0%
Brush/Bulk Items - Missed - SAN
115 0 0 0.0% 10 2.6 115 100.0% 115 100.0% 115 100.0%
Illegal Outside Storage - CCS
109 28 16 57.1% 30 14.6 81 74.3% 75 92.6% 91 83.5%
R-csr017-cmoS V1 Page: 20 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 10
Top 10 Service Requests
SR Type Service Request Count
Garbage - Missed - SAN 430
Garbage Roll Cart - Residential - SAN 411
Recycling - Roll Cart - SAN 277
Obstruction Alley/Sidewalk/Street - CCS 251
Dead Animal Pick Up - SAN 200
Bulky Trash Violations - CCS 155
Miscellaneous Service Request - CTY 152
Signs - Public Right of Way - CCS 132
24 Hour Parking Violation - DPD 122
Substandard Structure Apts - CCS 11219.2%
18.3%
12.4%
11.2%
8.9%6.9% 6.8%
5.9%
5.4%
5.0%
Top 10 Requests
SR Type DescriptionGarbage - Missed - SANGarbage Roll Cart - Resid...Recycling - Roll Cart - SANObstruction Alley/Sidewal...Dead Animal Pick Up - SANBulky Trash Violations - CCSMiscellaneous Service Req...Signs - Public Right of Wa...24 Hour Parking Violation ...Substandard Structure Ap...
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
5,232 4,959 4,623 93.2% 273 194 71.1% 92.1%
YTD Trend of Service Requests
0
200
400
600
800
1,000
1,200
1,400
1,600
0
200
400
600
800
1,000
1,200
1,400
1,600 Year/Month2016/102016/112016/122017/1
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ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 21 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 10
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Garbage - Missed - SAN
430 1 0 0.0% 3 0.7 429 99.8% 425 99.1% 425 98.8%
Garbage Roll Cart - Residential - SAN
411 0 0 0.0% 7 2.1 411 100.0% 411 100.0% 411 100.0%
Recycling - Roll Cart - SAN
277 1 0 0.0% 7 3.5 276 99.6% 232 84.1% 232 83.8%
Obstruction Alley/Sidewalk/Street - CCS
251 10 9 90.0% 45 19.2 241 96.0% 224 92.9% 233 92.8%
Dead Animal Pick Up - SAN
200 6 0 0.0% 1 0.4 194 97.0% 188 96.9% 188 94.0%
Bulky Trash Violations - CCS
155 3 0 0.0% 7 5.9 152 98.1% 114 75.0% 114 73.5%
Miscellaneous Service Request - CTY
152 0 0 0.0% 10 0.8 152 100.0% 152 100.0% 152 100.0%
Signs - Public Right of Way - CCS
132 1 0 0.0% 5 0.8 131 99.2% 126 96.2% 126 95.5%
24 Hour Parking Violation - DPD
122 3 0 0.0% 7 4.3 119 97.5% 113 95.0% 113 92.6%
Substandard Structure Apts - CCS
112 7 7 100.0% 120 3.8 105 93.8% 105 100.0% 112 100.0%
Litter - CCS 107 17 6 35.3% 20 13.4 90 84.1% 71 78.9% 77 72.0%
Water/Wastewater Line Locate - SCS
102 0 0 0.0% 2 0.0 102 100.0% 102 100.0% 102 100.0%
Brush/Bulk Items - Missed - SAN
97 0 0 0.0% 10 1.8 97 100.0% 97 100.0% 97 100.0%
Junk Motor Vehicle - CCS
93 20 20 100.0% 90 32.0 73 78.5% 73 100.0% 93 100.0%
Street Repair - Routine-STS
83 35 35 100.0% 90 8.5 48 57.8% 48 100.0% 83 100.0%
Parking - Report of Violation - DPD
81 1 0 0.0% 2 0.3 80 98.8% 79 98.8% 79 97.5%
High Weeds - CCS 78 2 1 50.0% 20 14.0 76 97.4% 65 85.5% 66 84.6%
Recyclable Collection Missed (Residential) - SAN
74 0 0 0.0% 3 0.8 74 100.0% 74 100.0% 74 100.0%
Brush Busters - SAN 66 0 0 0.0% 5 2.2 66 100.0% 64 97.0% 64 97.0%
Animal - Confined Stray - CCS
60 0 0 0.0% 3 0.2 60 100.0% 53 88.3% 53 88.3%
R-csr017-cmoS V1 Page: 22 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 11
Top 10 Service Requests
SR Type Service Request Count
Signs - Public Right of Way - CCS 366
Recyclable Collection Missed (Residential) - SAN 273
Garbage - Missed - SAN 272
Garbage Roll Cart - Residential - SAN 248
Recycling - Roll Cart - SAN 227
Obstruction Alley/Sidewalk/Street - CCS 176
Water/Wastewater Line Locate - SCS 162
Bulky Trash Violations - CCS 137
Dead Animal Pick Up - SAN 137
High Weeds - CCS 11317.3%
12.9%
12.9%
11.7%
10.8%
8.3% 7.7%6.5%
6.5%
5.4%
Top 10 Requests
SR Type DescriptionSigns - Public Right of Wa...Recyclable Collection Miss...Garbage - Missed - SANGarbage Roll Cart - Resid...Recycling - Roll Cart - SANObstruction Alley/Sidewal...Water/Wastewater Line L...Bulky Trash Violations - CCSDead Animal Pick Up - SANHigh Weeds - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
4,628 4,403 4,190 95.2% 225 166 73.8% 94.1%
YTD Trend of Service Requests
0
200
400
600
800
1,000
1,200
1,400
0
200
400
600
800
1,000
1,200
1,400 Year/Month2016/102016/112016/122017/1
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ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 23 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 11
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Signs - Public Right of Way - CCS
366 0 0 0.0% 5 0.3 366 100.0% 361 98.6% 361 98.6%
Recyclable Collection Missed (Residential) - SAN
273 0 0 0.0% 3 1.2 273 100.0% 263 96.3% 263 96.3%
Garbage - Missed - SAN
272 0 0 0.0% 3 0.8 272 100.0% 271 99.6% 271 99.6%
Garbage Roll Cart - Residential - SAN
248 0 0 0.0% 7 1.9 248 100.0% 248 100.0% 248 100.0%
Recycling - Roll Cart - SAN
227 0 0 0.0% 7 3.5 227 100.0% 193 85.0% 193 85.0%
Obstruction Alley/Sidewalk/Street - CCS
176 3 3 100.0% 45 17.1 173 98.3% 170 98.3% 173 98.3%
Water/Wastewater Line Locate - SCS
162 0 0 0.0% 2 0.0 162 100.0% 162 100.0% 162 100.0%
Bulky Trash Violations - CCS
137 1 0 0.0% 7 3.0 136 99.3% 127 93.4% 127 92.7%
Dead Animal Pick Up - SAN
137 1 0 0.0% 1 0.3 136 99.3% 134 98.5% 134 97.8%
High Weeds - CCS 113 1 1 100.0% 20 15.1 112 99.1% 101 90.2% 102 90.3%
Fire Inspection - DFD 104 10 10 100.0% 35 14.4 94 90.4% 89 94.7% 99 95.2%
Litter - CCS 104 2 2 100.0% 20 13.9 102 98.1% 91 89.2% 93 89.4%
Street Repair - Routine-STS
91 49 49 100.0% 90 10.2 42 46.2% 42 100.0% 91 100.0%
Brush Busters - SAN 83 1 0 0.0% 5 1.8 82 98.8% 77 93.9% 77 92.8%
Miscellaneous Service Request - CTY
79 0 0 0.0% 10 0.7 79 100.0% 79 100.0% 79 100.0%
Parking - Report of Violation - DPD
76 0 0 0.0% 2 0.3 76 100.0% 75 98.7% 75 98.7%
24 Hour Parking Violation - DPD
66 3 0 0.0% 7 4.6 63 95.5% 47 74.6% 47 71.2%
Water Conservation Violation - CCS
64 26 0 0.0% 10 15.1 38 59.4% 28 73.7% 28 43.8%
Taxi - Transportation Complaint - AVI
54 0 0 0.0% 14 0.1 54 100.0% 54 100.0% 54 100.0%
Alley Repair - Routine-STS
53 34 34 100.0% 90 15.7 19 35.8% 19 100.0% 53 100.0%
R-csr017-cmoS V1 Page: 24 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 12
Top 10 Service Requests
SR Type Service Request Count
Garbage Roll Cart - Residential - SAN 368
Garbage - Missed - SAN 265
Recycling - Roll Cart - SAN 253
Obstruction Alley/Sidewalk/Street - CCS 238
Bulky Trash Violations - CCS 166
Dead Animal Pick Up - SAN 152
24 Hour Parking Violation - DPD 117
Signs - Public Right of Way - CCS 107
Recyclable Collection Missed (Residential) - SAN 106
Brush Busters - SAN 7319.9%
14.4%
13.7%
12.9%
9.0%8.2%
6.3%
5.8%
5.7%
4.0%
Top 10 Requests
SR Type DescriptionGarbage Roll Cart - Resid...Garbage - Missed - SANRecycling - Roll Cart - SANObstruction Alley/Sidewal...Bulky Trash Violations - CCSDead Animal Pick Up - SAN24 Hour Parking Violation ...Signs - Public Right of Wa...Recyclable Collection Miss...Brush Busters - SAN
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
3,816 3,663 3,452 94.2% 153 114 74.5% 93.4%
YTD Trend of Service Requests
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1,200
0
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1,200 Year/Month2016/102016/112016/122017/1
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SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 25 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 12
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On TIme
Total On
Time %
Garbage Roll Cart - Residential - SAN
368 1 0 0.0% 7 2.0 367 99.7% 367 100.0% 367 99.7%
Garbage - Missed - SAN
265 0 0 0.0% 3 0.5 265 100.0% 265 100.0% 265 100.0%
Recycling - Roll Cart - SAN
253 2 0 0.0% 7 3.3 251 99.2% 218 86.9% 218 86.2%
Obstruction Alley/Sidewalk/Street - CCS
238 5 5 100.0% 45 11.5 233 97.9% 230 98.7% 235 98.7%
Bulky Trash Violations - CCS
166 0 0 0.0% 7 3.5 166 100.0% 156 94.0% 156 94.0%
Dead Animal Pick Up - SAN
152 3 0 0.0% 1 0.3 149 98.0% 144 96.6% 144 94.7%
24 Hour Parking Violation - DPD
117 1 0 0.0% 7 5.5 116 99.1% 65 56.0% 65 55.6%
Signs - Public Right of Way - CCS
107 0 0 0.0% 5 0.2 107 100.0% 106 99.1% 106 99.1%
Recyclable Collection Missed (Residential) - SAN
106 0 0 0.0% 3 0.5 106 100.0% 106 100.0% 106 100.0%
Brush Busters - SAN 73 0 0 0.0% 5 2.1 73 100.0% 71 97.3% 71 97.3%
Brush/Bulk Items - Missed - SAN
73 0 0 0.0% 10 1.8 73 100.0% 73 100.0% 73 100.0%
Miscellaneous Service Request - CTY
73 0 0 0.0% 10 0.6 73 100.0% 73 100.0% 73 100.0%
Street Repair - Routine-STS
62 21 21 100.0% 90 12.0 41 66.1% 41 100.0% 62 100.0%
Water/Wastewater Line Locate - SCS
53 0 0 0.0% 2 0.1 53 100.0% 53 100.0% 53 100.0%
Traffic Signal - Timing - STS
52 0 0 0.0% 4 0.8 52 100.0% 52 100.0% 52 100.0%
Parking - Report of Violation - DPD
46 0 0 0.0% 2 0.3 46 100.0% 45 97.8% 45 97.8%
Traffic Signal - Flashing - STS
45 0 0 0.0% 4 0.9 45 100.0% 45 100.0% 45 100.0%
High Weeds - CCS 44 2 2 100.0% 20 10.7 42 95.5% 39 92.9% 41 93.2%
Litter - CCS 39 3 2 66.7% 20 12.5 36 92.3% 32 88.9% 34 87.2%
Animal - Noisy - CCS 37 0 0 0.0% 7 1.4 37 100.0% 35 94.6% 35 94.6%
R-csr017-cmoS V1 Page: 26 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 13
Top 10 Service Requests
SR Type Service Request Count
Garbage - Missed - SAN 627
Signs - Public Right of Way - CCS 573
Garbage Roll Cart - Residential - SAN 508
Recyclable Collection Missed (Residential) - SAN 492
Recycling - Roll Cart - SAN 396
Obstruction Alley/Sidewalk/Street - CCS 371
Water/Wastewater Line Locate - SCS 341
Dead Animal Pick Up - SAN 239
Litter - CCS 233
Bulky Trash Violations - CCS 230 15.6%
14.3%
12.7%
12.3%
9.9%
9.3% 8.5%6.0%
5.8%
5.7%
Top 10 Requests
SR Type DescriptionGarbage - Missed - SANSigns - Public Right of Wa...Garbage Roll Cart - Resid...Recyclable Collection Miss...Recycling - Roll Cart - SANObstruction Alley/Sidewal...Water/Wastewater Line L...Dead Animal Pick Up - SANLitter - CCSBulky Trash Violations - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
8,380 7,749 7,300 94.2% 631 406 64.3% 92.0%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
0
400
800
1,200
1,600
2,000
2,400 Year/Month2016/102016/112016/122017/1
SRs
Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 27 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 13
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Garbage - Missed - SAN
627 0 0 0.0% 3 0.9 627 100.0% 623 99.4% 623 99.4%
Signs - Public Right of Way - CCS
573 5 0 0.0% 5 0.3 568 99.1% 560 98.6% 560 97.7%
Garbage Roll Cart - Residential - SAN
508 0 0 0.0% 7 1.9 508 100.0% 508 100.0% 508 100.0%
Recyclable Collection Missed (Residential) - SAN
492 2 0 0.0% 3 1.2 490 99.6% 481 98.2% 481 97.8%
Recycling - Roll Cart - SAN
396 0 0 0.0% 7 3.4 396 100.0% 341 86.1% 341 86.1%
Obstruction Alley/Sidewalk/Street - CCS
371 90 54 60.0% 45 16.7 281 75.7% 261 92.9% 315 84.9%
Water/Wastewater Line Locate - SCS
341 0 0 0.0% 2 0.1 341 100.0% 341 100.0% 341 100.0%
Dead Animal Pick Up - SAN
239 1 0 0.0% 1 0.3 238 99.6% 231 97.1% 231 96.7%
Litter - CCS 233 95 32 33.7% 20 12.6 138 59.2% 114 82.6% 146 62.7%
Bulky Trash Violations - CCS
230 1 0 0.0% 7 3.6 229 99.6% 201 87.8% 201 87.4%
Street Repair - Routine-STS
194 73 73 100.0% 90 10.1 121 62.4% 121 100.0% 194 100.0%
24 Hour Parking Violation - DPD
182 1 0 0.0% 7 4.5 181 99.5% 158 87.3% 158 86.8%
Miscellaneous Service Request - CTY
169 0 0 0.0% 10 0.8 169 100.0% 169 100.0% 169 100.0%
Brush Busters - SAN 154 0 0 0.0% 5 2.4 154 100.0% 134 87.0% 134 87.0%
Brush/Bulk Items - Missed - SAN
133 0 0 0.0% 10 2.1 133 100.0% 133 100.0% 133 100.0%
Fire Inspection - DFD 118 5 5 100.0% 35 19.5 113 95.8% 100 88.5% 105 89.0%
Parking - Report of Violation - DPD
112 0 0 0.0% 2 0.3 112 100.0% 112 100.0% 112 100.0%
Water Conservation Violation - CCS
111 43 0 0.0% 10 28.8 68 61.3% 28 41.2% 28 25.2%
Pot hole - Hazardous-STS
109 1 0 0.0% 1 0.1 108 99.1% 108 100.0% 108 99.1%
Alley Repair - Routine-STS
103 68 68 100.0% 90 19.0 35 34.0% 35 100.0% 103 100.0%
R-csr017-cmoS V1 Page: 28 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 14
Top 10 Service Requests
SR Type Service Request Count
Signs - Public Right of Way - CCS 452
Miscellaneous Service Request - CTY 426
Parking - Report of Violation - DPD 416
Garbage Roll Cart - Residential - SAN 414
Obstruction Alley/Sidewalk/Street - CCS 411
Garbage - Missed - SAN 388
24 Hour Parking Violation - DPD 324
Water/Wastewater Line Locate - SCS 304
Bulky Trash Violations - CCS 300
Litter - CCS 292 12.1%
11.4%11.2%
11.1%
11.0%
10.4%
8.7% 8.2%
8.0%
7.8%
Top 10 Requests
SR Type DescriptionSigns - Public Right of Wa...Miscellaneous Service Req...Parking - Report of Violati...Garbage Roll Cart - Resid...Obstruction Alley/Sidewal...Garbage - Missed - SAN24 Hour Parking Violation ...Water/Wastewater Line L...Bulky Trash Violations - CCSLitter - CCS
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
9,513 9,168 8,810 96.1% 345 259 75.1% 95.3%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
2,800
0
400
800
1,200
1,600
2,000
2,400
2,800 Year/Month2016/102016/112016/122017/1
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Cre
ated
SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
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R-csr017-cmoS V1 Page: 29 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Council District 14
Most Common SRs Created During the Reporting Period
Top Services Requested
SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
Signs - Public Right of Way - CCS
452 0 0 0.0% 5 0.2 452 100.0% 450 99.6% 450 99.6%
Miscellaneous Service Request - CTY
426 0 0 0.0% 10 0.8 426 100.0% 426 100.0% 426 100.0%
Parking - Report of Violation - DPD
416 1 0 0.0% 2 0.2 415 99.8% 415 100.0% 415 99.8%
Garbage Roll Cart - Residential - SAN
414 0 0 0.0% 7 2.1 414 100.0% 414 100.0% 414 100.0%
Obstruction Alley/Sidewalk/Street - CCS
411 7 6 85.7% 45 16.6 404 98.3% 392 97.0% 398 96.8%
Garbage - Missed - SAN
388 1 0 0.0% 3 0.6 387 99.7% 386 99.7% 386 99.5%
24 Hour Parking Violation - DPD
324 4 0 0.0% 7 4.2 320 98.8% 292 91.3% 292 90.1%
Water/Wastewater Line Locate - SCS
304 1 0 0.0% 2 0.1 303 99.7% 303 100.0% 303 99.7%
Bulky Trash Violations - CCS
300 0 0 0.0% 7 2.7 300 100.0% 287 95.7% 287 95.7%
Litter - CCS 292 21 20 95.2% 20 10.5 271 92.8% 247 91.1% 267 91.4%
Recycling - Roll Cart - SAN
287 0 0 0.0% 7 3.3 287 100.0% 252 87.8% 252 87.8%
Taxi - Transportation Complaint - AVI
195 2 2 100.0% 14 0.0 193 99.0% 193 100.0% 195 100.0%
Street Repair - Routine-STS
190 76 76 100.0% 90 8.7 114 60.0% 114 100.0% 190 100.0%
Dead Animal Pick Up - SAN
188 0 0 0.0% 1 0.3 188 100.0% 181 96.3% 181 96.3%
Traffic Signal - Flashing - STS
185 0 0 0.0% 4 0.7 185 100.0% 185 100.0% 185 100.0%
High Weeds - CCS 175 4 1 25.0% 20 16.5 171 97.7% 144 84.2% 145 82.9%
Noise Pollution - CCS 159 2 2 100.0% 45 7.3 157 98.7% 156 99.4% 158 99.4%
Recyclable Collection Missed (Residential) - SAN
159 2 0 0.0% 3 0.9 157 98.7% 152 96.8% 152 95.6%
Brush/Bulk Items - Missed - SAN
142 0 0 0.0% 10 2.2 142 100.0% 142 100.0% 142 100.0%
Traffic Sign - New - STS
118 37 36 97.3% 75 24.9 81 68.6% 81 100.0% 117 99.2%
R-csr017-cmoS V1 Page: 30 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Unknown
Top 10 Service Requests
SR Type Description Service Request Count
High Weeds - CCS 152
Litter - CCS 133
Obstruction Alley/Sidewalk/Street - CCS 117
Garbage Roll Cart - Residential - SAN 114
Signs - Public Right of Way - CCS 109
Animal - Loose - CCS 91
Water/Wastewater Line Locate - SCS 87
Animal - Loose Owned - CCS 82
Recycling - Roll Cart - SAN 64
Miscellaneous Service Request - CTY 57 15.1%
13.2%11.6%
11.3%
10.8%
9.0%8.6%
8.2%
6.4%
5.7%
Top 10 Requests
SR Type DescriptionHigh Weeds - CCSLitter - CCSObstruction Alley/Sidewal...Garbage Roll Cart - Resid...Signs - Public Right of Wa...Animal - Loose - CCSWater/Wastewater Line L...Animal - Loose Owned - C...Recycling - Roll Cart - SANMiscellaneous Service Req...
Summary - All Services Requested
SRs Created Total Closed Total Closed on Time % Closed On Time Total Open SRs Total Open On Time % Open On Time Total On Time %
2,608 2,476 2,243 90.6% 132 59 44.7% 88.3%
YTD Trend of Service Requests
0
400
800
1,200
1,600
2,000
2,400
0
400
800
1,200
1,600
2,000
2,400 Year/Month2016/102016/112016/122017/1
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Cre
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SRs
Cre
ated
YTD Trend of % SRs Closed On Time
50%
60%
70%
80%
90%
100%
50%
60%
70%
80%
90%
100% Year/Month2016/102016/112016/122017/1
% C
lose
d O
n Ti
me
% C
lose
d O
n Ti
me
*** Improved GIS accuracy and tools implemented in the last year have led to better geocoding abilities, resulting in fewer service requests with an “UNKNOWN” location.
R-csr017-cmoS V1 Page: 31 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.
Service Request (SR) Performance YTD by City Council District - January 2017
Service Level Performance Report by Council DistrictFor YTD Through January 2017
Unknown
Most Common SRs Created During the Reporting Period
Top Services Requested SRs Created
Total Open SRs
Total Open On
Time
% Open On
Time
SLA Goal
Average Days to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
Total SRs On Time
Total On
Time %
High Weeds - CCS 152 1 0 0.0% 20 20.7 151 99.3% 103 68.2% 103 67.8%
Litter - CCS 133 4 2 50.0% 20 18.3 129 97.0% 96 74.4% 98 73.7%
Obstruction Alley/Sidewalk/Street - CCS
117 9 1 11.1% 45 20.3 108 92.3% 100 92.6% 101 86.3%
Garbage Roll Cart - Residential - SAN
114 0 0 0.0% 7 1.7 114 100.0% 114 100.0% 114 100.0%
Signs - Public Right of Way - CCS
109 1 0 0.0% 5 0.4 108 99.1% 104 96.3% 104 95.4%
Animal - Loose - CCS 91 0 0 0.0% 25 2.6 91 100.0% 89 97.8% 89 97.8%
Water/Wastewater Line Locate - SCS
87 0 0 0.0% 2 0.1 87 100.0% 87 100.0% 87 100.0%
Animal - Loose Owned - CCS
82 1 0 0.0% 3 0.6 81 98.8% 77 95.1% 77 93.9%
Recycling - Roll Cart - SAN
64 0 0 0.0% 7 1.7 64 100.0% 64 100.0% 64 100.0%
Miscellaneous Service Request - CTY
57 0 0 0.0% 10 0.8 57 100.0% 57 100.0% 57 100.0%
24 Hour Parking Violation - DPD
55 0 0 0.0% 7 4.9 55 100.0% 44 80.0% 44 80.0%
Garbage - Missed - SAN 53 2 0 0.0% 3 1.0 51 96.2% 48 94.1% 48 90.6%
Bulky Trash Violations - CCS
52 3 0 0.0% 7 7.8 49 94.2% 40 81.6% 40 76.9%
Illegal Dumping - CCS 52 6 0 0.0% 10 7.3 46 88.5% 31 67.4% 31 59.6%
Dead Animal Pick Up - SAN
50 0 0 0.0% 1 0.3 50 100.0% 50 100.0% 50 100.0%
Taxi - Transportation Complaint - AVI
49 0 0 0.0% 14 0.0 49 100.0% 49 100.0% 49 100.0%
Graffiti Abatement Request - CCS
46 0 0 0.0% 30 4.8 46 100.0% 46 100.0% 46 100.0%
Brush Busters - SAN 44 4 0 0.0% 5 1.9 40 90.9% 40 100.0% 40 90.9%
Animal - Vaccination/Registration Investigation - CCS
33 0 0 0.0% 30 0.0 33 100.0% 33 100.0% 33 100.0%
Parking - Report of Violation - DPD
33 0 0 0.0% 2 0.4 33 100.0% 33 100.0% 33 100.0%
R-csr017-cmoS V1 Page: 32 Run Date: Feb 10, 2017 10:02:14 PMCITY OF DALLAS, TX NOTE: Values represent status as of the run date and time.