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SITA’S TRANSFORMATION PATH TO MAXIMIZE ICT VALUE TO GOVERNMENT

Keynote address by Ms Nontobeko Ntsinde Acting Chief Executive Officer State Information Technology Agency

GovTech 2010: 06 September

OUTLINE OF THE PRESENTATION

1. The SITA Turnaround: What it is and What it will Achieve2. The Implications3. Vision and Mission4. New Performance Areas: Re-engineering the Business5. Role as Value Contributor6. Key Drivers for Change7. SITA Services8. Link to Government priorities9. Our success stories from a Service Perspective10. SITA Turnaround in a Nutshell

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THE SITA TURNAROUND: WHAT IT IS AND WHAT IT WILL ACHIEVE

New Vision and Mission for the Organisation

A New Look SITA: Organisational Re-engineering: Addressing matters that hampered SITA from fulfilling its mandate.

A responsive SITA: Addressing concerns from customers, suppliers, public institutions and sectoral issues relating to quality of service, pricing, maladministration and governance.

Repositioning SITA: Responsive to Government priorities and its national agenda.

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THE SITA TURNAROUND: THE IMPLICATIONS

A Radical shift in strategic focus and the way SITA conducts its business.

Radical realignment and focus to achieve more with less.

Improved SITA quality of service to create value for money.

Improved support to public sector modernisation through the smart use of ICT’s.

Renewed sense of purpose and direction, that will need adjustment from all.

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GOVERNMENT OUTCOME 12: AN EFFICIENT, EFFECTIVE AND DEVELOPMENT ORIENTED PUBLIC

SERVICE

Output 1: Access to and quality of service.

Output 2: Enhanced business processes and systems.

Output 3: Operational efficiency and effectiveness.

Output 4: Supply Chain Management.

Output 5: Zero tolerance to corruption.

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GOVERNMENT: FIVE NATIONAL PRIORITIES

SITA focus on National Priorities: Education Health Rural development and land reform; Creating decent work; and Fighting crime.

Additional Areas: Improve effectiveness in local Government Infrastructure development Collective commitment to achieve developmental goals.

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NEW SITA: VISION AND MISSION

VISION“Be the lead ICT agency to enable public sector

service delivery.”

MISSION"To render an efficient and value added ICT service

to the public sector in a secure, cost-effective and integrated manner, contributing to service delivery

and citizen convenience."

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NEW SITA: NEW PERFORMANCE AREAS: RE-ENGINEERING THE BUSINESS

Qualitative Services: Capability to produce and/or render ICT services, products and solutions at a competitive price.

Supply Chain Management: Capability and management of the procurement of ICT goods and services.

SITA role of ICT Public Sector Regulator: Set standards for interoperability and security, certification, R & D and Inventory of Government Information Systems.

Governance: Structures and processes to ensure compliance to strategic direction, policy and ethics of SITA.

Stakeholder Relationship Management: Manage customer needs and expectations and promote service excellence.

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NEW SITA: ROLE AS VALUE CONTRIBUTOR

SITA should be a highly sophisticated and dynamic agency with the necessary leadership, skills, capacity, systems and processes.

Deliver service excellence, value for money, innovation and thought leadership to advance ICT.

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NEW SITA: KEY DRIVERS FOR CHANGE

Driver 1: ICT Leadership

Driver 2: Service Delivery

Driver 3: Value Proposition

Driver 4: Demand and Supply

Driver 5: Pricing & Sustainability

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SITA SERVICES

Value Add Services

IT CONSULTING & ADVISORY

INFORMATION MANAGEMENT

Full Outsourcing

MANAGED APPLICATIONS

MANAGED DESKTOP

MANAGED INFRASTRUCTURE

Support & Transaction Services

COMMERCIAL PRINTING

TRAINING

SOURCING

PROJECT MANAGEMENT

Systems Integration & Solution Development

SOLUTION DEVELOPMENT

SYSTEMS INTEGRATION

End-to-end management of IT operations to enable high performing business Predictable delivery and integration of new & existing

systems to transform business processes into industrial solutions

Provisioning of support services that ensures the successful execution of IT initiatives and processes

BUSINESS CONTACT CENTRE

SITA offers a spectrum of additional services to address your professional and business requirements

SECURITY MANAGEMENT

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BUILDING ON THE PAST: CREATING A NEW FUTURE: SUCCESS STORIES

The Integrated Financial Management System (IFMS)

Government Wide Enterprise Architecture (GWEA)

Municipal ICT Blueprint

Learner Unit Record Information and Tracking System (LURITS)

Telemedicine

KZN nerve centre

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THE NEW LOOK SITA: SITA TURNAROUND IN A NUTSHELL

New Direction: SITA will do things differently.

New SITA: Responsive to stakeholders.

New SITA: Transformed and redesigned.

Living the Values: 1) Integrity, 2) Fairness, 3) Prudence, 4) Transparency, 5)Service excellence and 6) Innovation

New future: Add real value to government and its agenda.

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WISHING YOU A MEANINGFUL AND PRODUCTIVE CONFERENCE.

I THANK YOU.

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CONCLUSION

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