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Starting a Change Reaction

Michael D. Kull, Ph.D.Agency KM Coordinator

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Agenda

• Change

• The NRC Story

• The NRC KM Program

• The Future

• Q&A

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Change is the New Now…

• The “Nuclear Renaissance”

• Aging workforce – retiring experts

• Demand for new talent outstrips supply

• Social media / Web 2.0 technologies

• Culture shifts from “exit” to “voice”

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The NRC Story So Far…

• The Atomic Energy Act of 1954 as amended (as the AEC)

• Energy Reorganization Act of 1974 created the NRC

• Mission: Reactor Safety Oversight, Reactor Licensing Renewal, Radiation Protection (industrial, medical, research), Regulation of Nuclear Materials, and Nuclear Waste

• TMI

• “Protecting People and the Environment” and social shifts

• No new reactor licenses in the U.S in nearly 30 years

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Local efforts make NRC #1…

• 2006 Federal Human Capital Survey

• #1 Best Place to Work• #1 in Training and Development• #1 in Knowledge Management and Leadership

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Genesis of the KM Program…

• Senior leadership support since 2005

• Need for a KM Program and governance body – local efforts often uncoordinated and reinvent the wheel

• June 2006, “The NRC Knowledge Management Program” formally launched

• Late 2006 the KM Steering Committee formed

• Early 2007 brought on a full-time KM expert

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The KM Program gains traction…

• Early 2007 the KM Steering Committee ratified its charter as the governing body for KM

• July 2007 KM Program Status Update

• October 2007 Tomoye adopted as CoP platform

• Nov/Dec 2007 anticipated launch of KM awareness initiative, launch of KM Dashboard, and CoP training and communications

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…through the KMSC, the KM Dashboard, and CoPs.

• KMSC and distributed leadership

• Communities of Practice at NRC

• KM Dashboard and origins

• Other Ongoing KM Efforts• Strategic Planning and Communication• Knowledge-Sharing Practices• Expertise Exchange Program• Expertise Locator & SWP• Information Technologies to enable KM• KM Coordination and Reporting• Next-gen document management (ADAMS)

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KM Steering Committee

• Create a broad, agencywide awareness of the perspectives, purposes, and goals associated with the KM Program

• Ensure that the roles and responsibilities for the performance of the KM Program are clear and complementary

• KM Champions and KM Staff Leads• KM Chair and Agency KM Coordinator

• Foster communications and cooperation across offices for KM activities

• Establish performance measures for the KM Program: best practices, lessons learned, success stories and guiding principles.

• Promote the sharing and integration of industry KM practices• Speaker series• Web site resources• KM CoP

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The KM Dashboard (prototype)

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The Future: Government 2.0

• AGING WORKFORCE redux

• Incoming wave of new and mid-level recruits

• Social media & social networking WORKS!

• Challenges to the high-security environment mythos

• New models of innovative practices for agencies

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The Future: NRC 2.0

• Primarily about people and sharing expertise

• KM relies on both tacit and explicit knowledge sources, internal and external to the agency

• Knowledge-sharing culture becomes embedded

• Generational integration of “Four Generations”

• Paradigm shift in career focus

• Accelerated rate of learning as an organization

• Social media / KM 2.0

• Learning 2.0

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Thank You

Michael D. Kull, Ph.D.

Agency KM Coordinator

301-492-2291

mdk3@nrc.gov