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Success of eGovernance - India Post story

23-12-2015

Vasumitra, Chief Postmaster General

Leveraging eCommerce expertise and capabilities towards efficient

and sustainable delivery of Government services in India

eCommerce in India “Facts”

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Evolving Models Two key models : B2B

(90% of market share) and remaining 10% B2C. In India a large no. of B2B are G2C, C2C, and G2B

Marketplace Model : provides platform for large number of manufacturers and traders (especially MSMEs)

New Business model: Stock-and-sell, consignment and group buying, Social Commerce

Smartphones are driving the growth of industry in India

Free Home DeliveryLucrative Deals

Discounts OffersUse of Mobile Wallets

Rise of middle class peopleScarcity of time for physical shopping

Factors influencing Evolution

eCommerce in India“Facts and Figures”

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India the second largest Internet market in the world, after ChinaInternet users doubled from 50 million in 2007 to 100 million in 2010, then tripled to more than 300 million by 2014As smartphone adoption climbs, Internet users could double again to more than 600 millionVenture capitalists and private equity funds had pumped $4.5 billion into the Indian market in 13 months through January 2015. General merchandise companies have captured most of the capitalEstimated boom to $100 billion in revenues by 2020

User penetration rate is still only around 17%, compared with 46% in China and more than 80% in developed markets such as Japan and the US80% of the Indian population lacks a way to pay electronically for purchases

India Post - eCommerce

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Expected $ 1 billion revenue a ten fold increase in next two years

Established 60 fulfillment centers/warehouses

Revenue diversification increased, pursuing growth opportunities in key business areas, notably parcels & express parcels, Postal financial services, logistics & freight

India Post a largest Postal network in world

460,000 employees in 155,500 Post offices, 90% POs in rural areas

Delivers packages to shoppers in remotest corners

Only last-mile logistics handler available in the country

Training the postmen on handling of Card payments, same day shipment

New Initiatives by “India Post”

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Customer interaction and service channels such as Interactive Voice Response (IVR) and Call Centres are provided for supporting eCommerce activities.

A mobile solution is being developed to help end-consumer to track and trace a delivery across the India Parcel system, and to allow scheduling of appointments for delivery of goods and services.

India Post Portal

allows manufacture

rs, SMEs, village

craftsmen, offline

retailers, etc. to list

and sell their products

will provide consumers access to a catalogue of

goods for sale in their

local language, along with ratings and

reviews

will have payment gateway allowing

payments through

credit and debit cards, Post Office

Savings Bank and

RuPay cardsCont…

New Initiatives by “India Post”

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• Buildings are being upgraded based on nature and size of city and volume of business

• Warehouse facilities based on volume and range of business

Infrastructure

• Being setup at important locationsParcel Kiosks

• Delivery staff being equipped with Hand-held devices which will help register delivery of parcels and real time tracking system

• Electronic parcel lockers proposed for delivery

Devices

Cont…

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Payment of wages under

MGNREGA

Indira Gandhi

National Old Age Pension-

(IGNOAPS)

Indira Gandhi

National Disability Pension

(IGNDAPS)

Indira Gandhi

National Widow

Pension-IGNWPS

Indira Gandhi

Matritva Sahyog Yojana

(IGMSY)

Central Scheme Of Scholarship For College

And University Students

India Post - List of Social Security Schemes under DBT

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The volume of disbursement of wages through POs under MGNREGA and other Social Sector Payments

Disbursement of MGNREGA wages is being made through around 94,000 post offices across India through Post Office Savings Bank (POSB) accounts : Year wise Progress:

Disbursement of Social Sector Payments through Post Offices till 31-03-2015

Year Number of MGNREGA accounts (in Crores) Amount disbursed (Rs. In Crores)

2008-09 2.92 38632009-10 4.25 79002010-11 4.90 91792011-12 5.36 78652012-13 5.74 120142013-14 6.42 114032014-15 6.82 7682Total 59906 Crores

Name of the Scheme

Total No of accounts (in crores)

Total Disbursements through Post Offices SB (in Crores)

Total number of Mos (in Lakhs)

Total Disbursements through MOs (in Crores)

IGNOAPS 3.65 3044.7 4 .00 9260.2

IGNWPS 3.65 2222.4 1.45 3989.45

IGNDPS 1.45 940.71 73.27 1208.91

IGMSY 5.08 189.29 0 0

TOTAL 13.83 6397.10 78.72 14458.56

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SMS Alert – On service delivery ePayment – Comprehensive Bill

Payment service Online Sale Platform for Artisans Mobile app for sale of Philately Stamps /

other philately items Pin Code Search Location of PO’s on map in Delhi

Indian Scenario( India Post as a service provider)

ePost – electronic transmission of messages e-Tracking – for SpeedPost & Express/Business Parcel Premium Payment – for PLI / RPLI Customer Care Centre – Lodging of complaints, monitoring,

resolution through web-interface & status viewing by complainant

RTI online – Extension of RTI Web Portal of Deptt. of Personnel & Training

Indian Scenario( India Post as a service provider)

Fund transfer: Domestic and International - by e-MO, IMO, MO videsh, IFS, IMTS – Western Union and Money Gram.

ATM: Debit cards.

Mobile money transfer : m-Payment.

e-Post Office

ePost Office (https://www.epostoffice.gov.in) A Virtual Post office. Anyone can register and avail services like: -

• Purchase of Philately stamps.• Payment of PLI premium by credit/debit cards• Track & trace of articles booked in a Post Office.• PIN Code search & Post Office location services.

• Purchase of eIPO• Information related to all DoP Schemes

Post Offices1,54,856

Departmental Post Offices

25,468

Urban POs15,692

(10.16%)

Rural POs

1,39,164(89.84%)

Gramin Dak Sewak

Post Offices1,29,388

2, 09, 000 Departmental

Employees

2, 58, 000 Gramin Dak Sewak

Employees

On an all India average, a post office covers an area of 21.23 sq. km and serves 7,815 people

All Departmental Post offices are Computerized

India Post – Network

Overcoming Distribution Challenges

Broadband connectivity in 26,000 Pos; 2G connectivity in 1,50,000 branches,

through handheld equipment technology; Seamless connectivity, with solar cell

backup; New dimension of services can now reach

remotest areas, at 1,50,000 rural locations (covering every part of India) Core banking facilities – full financial inclusion. Full range of insurance services. Reach for all kinds of Government

documentation in remotest areas.

India Post - Matching New Capability with Unmet Needs in

Rural Areas

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Robust IT Infrastructure

Skill up -gradation of staff

Undertake present schemes of the State and Central Govt. Especially in Rural segment

Proactive approach to new business opportunities in private & Govt. business

Increase visibility put a system in place to assure & ensure quality of the service

Organizational Restructuring

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Venturing to become an eCommerce firm using our own

web portal and Logistics Post Tie-ups with e-Commerce Companies Tie-ups with State Governments. for Corporate e-Post Tie-ups with bulk mailers like UPSC, SSC, and various

Recruitment Boards (ePayment) Tie-up with Schools, universities etc. for sale of application

forms distribution of books (online ordering) PAN Card application at Post Offices Complete Business Solutions like – Print-to-Post

Opportunities Ahead

India Post – future models

To deliver variety of G2C, G2B, B2B services on commercial basis.

Processing & Delivery of government services – Aadhar card, Ration card, Passports, etc. as possibilities develop.

Furnishing of various types of application forms, land record copies, etc.

In course of time, can be used as centers for national programmes – e-Education, e-Public Health, etc.

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