1 the standardization challenge of e-government after data... what? david petraitis 5 june 2003...
TRANSCRIPT
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The standardization challenge of E-Government
After data... what?
David Petraitis
5 June 2003
Workshop on challenges, perspectives and standardization
issues in E-Government
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E-Government definition
• E-Government refers to the use by government agencies of information and communication technologies
– Wide Area Networks, the Internet, mobile computing
• E-Government seeks to transform relations with citizens, businesses, and other arms of government.
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Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
A proposed E-Government practice model
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Security, Authentication, Privacy, Transparency
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E-Government Data Standards
Data
Local and National StandardsLegacy Systems
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Security, Authentication, Privacy, Transparency
![Page 7: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/7.jpg)
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E-Government Data Standards
Data
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EU Four stage framework
• Stage 1 Information - online info about public services,
• Stage 2 Interaction - downloading of forms,
• Stage 3 Two-way interaction - processing of forms, incl. authentication,
• Stage 4 Transaction - case handling; decision and delivery (payment).
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Security, Authentication, Privacy, Transparency
![Page 10: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/10.jpg)
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Data
E-Government Forms
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EU Four stage framework
• Stage 1 Information - online info about public services,
• Stage 2 Interaction - downloading of forms,
• Stage 3 Two-way interaction - processing of forms, incl. authentication,
• Stage 4 Transaction - case handling; decision and delivery (payment).
![Page 12: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/12.jpg)
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
![Page 13: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/13.jpg)
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E-Government Interaction
Data
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EU Four stage framework
• Stage 1 Information - online info about public services,
• Stage 2 Interaction - downloading of forms,
• Stage 3 Two-way interaction - processing of forms, incl. authentication,
• Stage 4 Transaction - case handling; decision and delivery (payment).
![Page 15: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/15.jpg)
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E-Government Transaction
Data
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EU Four stage framework
• Stage 1 Information - online info about public services,
• Stage 2 Interaction - downloading of forms,
• Stage 3 Two-way interaction - processing of forms, incl. authentication,
• Stage 4 Transaction - case handling; decision and delivery (payment).
![Page 17: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/17.jpg)
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Challenges to the EU Staged Approach
• ICT infrastructure • Illiteracy• Local intermediaries
Gyandoot Rural E-Government Kiosk
What stages are common?
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Standardizing Government Processes
Life event
GovernmentService
Civil ServiceProcess
Process stepsThis works for G2C…What is the equivalent for Business?
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
![Page 20: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/20.jpg)
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What level and type of sharing and exchange?
• Some infrastructure elements may be the same.
• Some E-Government processes go across different departments
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US E-Authentication
• It takes an estimated 3 to 5 years for federal agencies to develop electronic identity authentication systems.
• Duplicative agency efforts to create such systems, which do not communicate with each other, are a substantial cost burden for the government.
• The public is burdened by having to complete a separate registration process (e.g., user name, password, or other electronic credential) for each agency.
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• The E-Authentication initiative will provide the trusted and secure infrastructure – or gateway – to support the 24 government-wide E-Government initiatives
• Eliminates the need for each initiative to develop a redundant solution for the verification of identity and electronic signatures.
US E-Authentication
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State of Bahia Brazil Citizen Assistance Service Centers
• 29 government agencies represented in total SAC system
• 500 different services• Mobile SAC in trucks
with limited servicesPicture of a Citizen
Assistance Service Centerin a Shopping Mall
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
![Page 25: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/25.jpg)
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The US E-government strategy
http://www.whitehouse.gov/omb/egov/
• Government to Citizen (G2C)– to provide one-stop, on-line access to information and services
• Government to Government (G2G)– facilitate collaboration between levels of government
– empower State and Local governments to deliver citizen services more effectively
• Government to Business (G2B)– reduce burdens on business
• Internal Efficiency and Effectiveness– Applying Industry best-practices to government
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eEurope 2005 Action Plan
The objective of this Action Plan is to provide • a favourable environment for private investment and • for the creation of new jobs, • to boost productivity, • to modernise public services, and • to give everyone the opportunity to participate in the global
information society.
eEurope 2005 therefore aims to stimulate• secure services, • applications• content • based on a widely available broadband infrastructure.
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WorldBank E-Government Goals
• Better Service Delivery to Citizens
• Improved Services for business
• Transparency and Anticorruption
• Empowerment through Information
• Efficient Government purchasing
http://www1.worldbank.org/publicsector/egov/
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Strategic Goals
• Are the previous goals sufficient?
• Or do they have a developed country bias?
• What goals constitute minimum standard E-Government Strategic goals?
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Geographical Strategic Choices
GlobalInternational
International Region
City or
Commune
National or Federal level
State, Cantonor District
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EU - Common list of basic public services
• Income Taxes
• Job Search Services
• Social Security Contributions
• Personal Documents
• Car Registration
• Application for building permission
• Declaration to police
• Public libraries
• Certificates (e.g. birth, marriage)
• Enrolment in higher education
• Announcement of moving
• Social Contributions for employees
• Corporation tax
• VAT: declaration and notification
• Registration of a new company
• Submission of data to statistical offices
• Customs declarations
• Environment related permits
• Public procurement
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EU - Benchmarking survey services clusters
• Income-generating – Services where finance flows from citizens and businesses to the
government (mainly taxes and social contributions)
• Registration – Services related to recording object- or person- related data as a result of
administrative obligations
• Returns– Public services given to citizens and businesses in return for taxes and
contributions
• Permits & licenses– Documents provided by governmental bodies giving permission to build
a house, to run a business etc.
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Strategic Services Choices
• What Services should E-Government offer?
• Are there standards or good practices that can be applied both in developed and developing countries?
• How should Services be clustered?
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A proposed E-Government practice model
Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
![Page 34: 1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization](https://reader031.vdocument.in/reader031/viewer/2022012922/551540865503465e608b604f/html5/thumbnails/34.jpg)
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Governance FactorsPolitical Environment
Transparency
Finance & Budgeting
Planning &Implementation
Leadership &Civil Service
StakeholdersTechnology
Change &Innovation
http://www.cvc.nic.in/
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E-Government Benefits
• Less corruption
• Increased transparency
• Greater convenience for citizens and businesses
• Revenue growth
• Cost reductions
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E-Government Governance
• Are there standards or good practices which can be applied at the Governance level of E-Government?
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Governance
Strategy, Goals and Objectives
Exchange Strategy and Plan
Processes Data Content
Information and Communications Technology Infrastructure
Privacy, Authentication, Security, Transparency
Thank you!