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Total Cost of ERP Systems Implementation in Danish, Slovak and Slovenian Companies

Frantisek Sudzina

Björn Johansson

CAICT, Copenhagen Business School

Motivation

• 3gERP project tries to decrease total cost of ERP system ownership from end-customers’ perspective

• Need to understand cost drivers

• Available data are either old or are calculated from vendors’ and consultants’ perspective

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Research setting

• Questionnaire survey

• Countries• Denmark• Slovakia• Slovenia

• Effective sample size - 112

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Research setting

• Dependent variables:• Software license• Programming of changes• Organizational implementation• Hardware costs

• Explanatory variables:• Country• Size• CIO• Information strategy

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Research model

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Country

Size

CIO

Informationstrategy

Softwarelicense

Programmingof changes

Organizationalimplementation

Hardwarecosts

Findings

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Country

Size

CIO

Informationstrategy

Softwarelicense

Programmingof changes

Organizationalimplementation

Hardwarecosts

Findings

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Software license

Small 43,15 %Medium 45,00 %Large 33,42 %

Programming of changes 20,85 %Org. implementation 18,54 %

Hardware costs

Denmark 10,31 %Slovakia 23,98 %Slovenia 22,32 %With CIO 25,65 %Without CIO 18,31 %

Questions, comments, suggestions?

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Thanks for your attention

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