Conference Schedule 2

Program Overview 3

Sheraton City Centre Map 4

Resources 4

Concurrent Session A 6

Concurrent Session B 10

Concurrent Session C 14

IN Achievement Awards 18

Concurrent Session D 20

Concurrent Session E 24

Overall Evaluation 29

Thank You 31

Exhibitors 31

Sponsors 32

10:00 am—1:00 pm Registration Hallway

12:00 pm—1:00 pm Boxed Lunch available

12:00 pm—1:00 pm “Lessons from Robert Greenleaf’s Life,” Don Frick Meridian Center

1:00 pm—4:00 pm "Servant Leadership for Business: A Turning Point," Dave Guerra

Meridian East

"Building Collaborative Relationships: Creating Healthy Workplaces," Olivia McIvor

Circle East

"Lead Different: Introduction to Servant Leadership," Kelvin Redd

Monument Suite

"It Takes Two to Tango: The Art of Balanced Leadership," Erika Jacobi

Panorama A

"Servant Leadership & Well-Being: Achieving the Ends of the Best Test," Jeffrey McClellan

Panorama B

5:00 pm—7:00 pm Networking Reception Pan Ballroom

8:00 am—9:00 am Continental breakfast

9:00 am—10:45 am World Café Meridian Center

11:00 am—12:30 pm "The Promised Land: Robert Greenleaf, Bruce Springsteen," Larry Spears, Joe Albert

Meridian East

"Power in Action," Dr. Mary Ann Huckaby, Collins Dobbs, Yifat Sharabi-Levine

Circle East

"Servant Leadership and International Development," Caitlin Kelley

Circle Center

"Fundamentals of Servant Leadership," Isabel Lopez

Monument Suite

"Servant Leadership in Hard Times," Tom Green, Mary Miller

Panorama A

"Orange County, CA: Sun, Surf, and Servant Leadership," Barbara Mizerek

Panorama B

12:30 pm—1:30 pm Lunch "It's Not About the Coffee," Howard Behar

Meridian Center

1:45 pm—3:15 pm "You Don’t Have to Go Home from Work Exhausted!," Dr. Ann McGee-Cooper, Duane Trammell, Luis Aparicio

Meridian East

"Who’s A Servant-Leader Anyway?," Shirley Rivera, Dr. Jeff Miller

Circle East

"What the Research Says about Servant Leadership," Jeremy Meuser

Circle Center

"Servant Leadership in High Performing Organizations," Michael Meyer, Caitlin Kelley, James Ditter, Joe Iarocci

Monument Suite

"Followership: The First Form of Servant Leadership," Cory Bouck

Panorama A

"Application of Servant Leadership within the Veterans Health Administration," Dr. Jamie Smith, Dr. Heather McCarren, Linda Belton

Panorama B

3:30 pm—5:00 pm "Community: The Structure of Belonging," Peter Block, Mike Mather

Meridian Center

6:00 pm—8:30 pm Indiana Achievement Awards Dinner & Presentation by John Mutz

Meridian Center

8:00 am—9:00 am Continental breakfast

9:00 am—12:00 pm "Listening: The Premier Skill of a Servant-Leader," Dr. Kent Keith

Meridian East

"Better Boards... Better Society?," Barbara Eng Circle East

"Leveraging Servant Leadership to Develop Diverse Leaders," Phani Aytam, Sonya Chu Mau

Circle Center

"Servant Leadership in the Cleveland Clinic," Chris Nagel, Petra Platzer, Nate Hurle, Jeff Evans

Monument Suite

"From Columbine to Coffee: Servant Leadership Examined," Kevin Parker

Panorama A

"Lead Like Butler," Kate Morris, Craig Caldwell, Judith Cebula, Jerry Toomer

Panorama B

12:00 pm—1:30 pm Lunch "Serve Your Purpose," Cheryl Bachelder

Meridian Center

1:45 pm—3:15 pm "Unlocking the Leadership Code," Dr. Tony Baron Meridian East

"Fighting Crime and Doing the Time," Matt Kosec, Bob Hughes

Circle East

"The Sky High Cost of Servant Leadership," Jake Gamble

Circle Center

"Reflections, Research, and Results," Tom Thibodeau, Matthew Bersagel Braley, Glena Temple

Monument Suite

"Servant Leadership: Working Inside & Outside an Organization," Jeff Hughes, Ashley Wheeler

Panorama B

3:30 pm—4:30 pm "Servant Leadership at TDIndustries," Jack Lowe, Jr., Dr. Ann McGee-Cooper

Meridian Center

The Robert K. Greenleaf Center for Servant Leadership welcomes you to our 23rd Annual International Conference.

Our international conference is one of the most important ways we pursue our mission: “To advance the awareness, understanding and practice of servant leadership by individuals and organizations.”

The program is designed to connect, educate, and inspire servant-leaders from around the world. As you can see, we offer a wide array of speakers, panels, and workshops.

This booklet is designed to help you make the most of your time here. It is laid out to follow the program chronologically. Registrants may attend any workshop during each of the five concurrent sessions.

Indeed, time moves by quickly in a big conference like this one. Often, we don’t have enough time to reflect after attending a particular session. Recognizing the importance of reflection to the overall experience, we have incorporated questions and space for notes in this booklet that might help you remember things you find valuable.

We are honored that you have made this conference a part of your servant leadership journey. Thank you for joining us. Please enjoy the conference!

Meridian

East

Meridian

Center

Meridian

West

Monument

Suite

Circle

East

Circle

Center

Circle

West

BOOKSTORE

EXHIBITORS & FOOD TABLES

REGISTRATION

Panorama

Ballroom

Panorama

B Michigan

Panorama

A Ohio Illinois

Library

www.greenleaf.org/conferences Username: 2013conference Password: Indianapolis

bit.ly/GreenleafAttendees

Before jumping into the conference program, take a moment to think about your dream. What do you dream for your personal servant leadership journey to look like?

What would it look like for your organization to be a servant-led institution?

Who do you hope to connect, network, and learn with?

How do you plan to use the next few days at this conference to take steps toward achieving your dream and vision?

Robert K. Greenleaf

Greenleaf’s declaration that the true purpose of leadership is not merely to improve performance, but improve people fundamentally altered the means and ends of leadership. It made follower well-being a major focus of leadership. Since that time, researchers have come to better understand the concept of wellbeing and how it is achieved. This presentation explores the major models of well-being and how leaders can promote and support their followers in the pursuit of well-being.

Jeffrey McClellan is an Assistant Professor of Management at Frostburg State University. He earned a Ph.D. in Leadership Studies from Gonzaga University. Jeff is a former training and development director, university administrator, and an experienced consultant, teacher, trainer and speaker. Jeff has also published 30+ book reviews, articles & chapters on leadership, administration, and advising in professional publications, academic journals, monographs, and books. Jeffrey lives in Cumberland, Maryland with his wife and six children.

Dr. Jeffrey McClellan

Panorama B

In this session, participants will share insights from their own experience with servant-leaders and non-servant-leaders to illustrate essential practices of ex-

emplary leaders. The development of servant-leaders in an organizational environment will be highlighted as participants learn how servant leadership is providing the framework for the new philosophy of leadership in the 21st Century. By the end of this session, par-ticipants will be able to compare and contrast the traditional top down model of leadership with the servant leadership model; discuss the origin and philosophy of servant leadership and why the world needs servant leaders; and discuss the importance of self-awareness.

Kelvin Redd is the Director of the Center for Servant Leadership, a division of the Pastoral Institute, in Columbus, Georgia. He is the publisher of the blog, iLead2Serve and author of Stand Tall: Essays on Life and Servant Leadership. For 13 years, Kelvin worked for Synovus Financial Corp., a company voted by Fortune magazine as the Best Place to Work in America in 1999. While with the organization, he held key positions in human resources, customer service, branch banking, and relationship management and in 1995 he was pro-moted to assistant vice president.

Kelvin Redd

Monument Suite

The development of spirited and servant focused ‘community’ within a company or organi-zation happens intentionally. Nurturing relationship development with each other contrib-utes to the effectiveness of each and every person. This workshop explores the necessary elements an organization needs to focus on to create a sustainable corporate culture that hears all age groups, responds to defined corporate values, and actively ignites the work-force to take responsibility for their partnerships and relationships. The program will spe-cifically look at collaborations from personal, interpersonal, and cultural viewpoints.

Olivia McIvor’s career includes two decades in Human Resource Management and Leader-ship and over 28 years in business management. In 2001, she was nominated Female En-trepreneur of the Year by Working Women magazine. She is the author of The Business of Kindness: Creating Work Environments Where People Thrive and Four Generations-One Workplace: Sharing in the Information Age. Olivia teaches in the Faculty of Business at the British Columbia Institute of Technology, serves on the Board of Directors for The Kindness Foundation of Canada, and lives in Vancouver, British Columbia.

Olivia McIvor

Circle East

The Argentine Tango is the perpetuation of leading, following, and putting the lead into action thereby creating a constant collaboration. This workshop uses kinesthetic activities, self-awareness exercises, and conceptual approaches to enhance attendees’ own leader-ship capabilities, improve the connectedness to their team and leverage the existing po-tential while maintaining balance within the whole system. Attendees will discover a six-step leadership model that is based on years of experience as a business leader as well as the long tradition of tango leadership.

Erika Jacobi is the President of LC GLOBAL. She is NLP certified on a master level and holds the Professional Certificate of Intercultural Communication from the Institute of In-tercultural Communication. She is a member of The Society of Organizational Learning and International Leadership Association. As a dancer, she has discovered that the leader and follower principles of the Argentine Tango were applicable to professional and personal leadership. She has since integrated basic dance exercises in her leadership coaching pro-grams to complement conceptual learning with a practical kinesthetic experience.

Erika Jacobi

Panorama A

Easily the best kept secret of our business generation is that servant leadership is the leadership of Superperformance. Today it is rapidly supplanting the industrial age com-mand and control model. Servant leadership provides an unmistakable competitive advan-tage, and can be used to differentiate firms that have the best chance of success in today’s intensely competitive and uncertain business environment. This workshop will equip par-ticipants with evidence in favor of this new performance paradigm, a new framework for not only leading but also managing in the 21st Century, and a practical approach for using this knowledge to transform the performance of any organization, project, or individual.

Dave Guerra is Chairman of Thrive-Executives for Servant Leadership in Action, and CEO of Corpus Optima. He is the author of Superperformance, The Superperforming CEO, and Super Projects. He has consulted extensively in the integration of Servant Leadership and Systems Thinking principles to transform individual and organizational performance. He regularly addresses and advises executives from some of the world’s leading companies.

Dave Guerra

Meridian East

We continue to learn from the writings of Robert Greenleaf, but his own life also offers profound lessons on how to live as a servant-leader. Greenleaf biographer Don Frick de-tails how Bob Greenleaf handled challenges we all face—sneaky bosses, major proposals rejected by superiors, family tragedy, life-work balance, and matters of faith and spirit. Don will share pictures from the Greenleaf family scrapbook, audio tapes, and hitherto-unseen entries from Greenleaf’s dream diaries.

Don Frick has worked professionally as a TV and radio writer/producer, museum educator, university teacher and administrator, entrepreneur, communications consultant, marketer, and trainer on topics ranging from insurance to petroleum products. He has edited, au-thored or co-authored five books, including Robert K. Greenleaf: A Life of Servant Leader-ship, The Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serv-ing, and Implementing Servant Leadership: Stories from the Field. He holds a Master of Divinity degree and a Ph.D. in Leadership and Organizational Studies.

Dr. Don Frick

Meridian Center

As you attend your workshop of choice during Concurrent Session A, what do you observe?

What insights and observations do you gain on what it takes to successfully implement servant leadership?

What idea did this organization use that you could possibly adapt to your own organization?

What is your key takeaway from this session?

Robert K. Greenleaf

This session is modeled after the World Café concept. It will be structured for participants to share their experiences and learn from each other. It is a place

to ask questions and have meaningful conversations about the topics that really matter on your servant leadership journey. Small group discussions will follow short presentations.

Kelvin Redd

Meridian Center

What was your favorite conversation during the World Café? Who was it with? What stuck out about it?

What questions were asked that you’d like to ask someone after the conference?

What is your key takeaway from this session?

Robert K. Greenleaf

Bruce Springsteen and Robert K. Greenleaf. Two very different men, born into different ages, different environments, different careers. Yet, despite all of their differences, these two men share much in common. Beyond certain superficial similarities—during the 1950’s and 60’s they lived a short distance from one another in New Jersey—we see in the writings of Robert Greenleaf, and in the music and lyrics of Bruce Springsteen, a powerful antidote to cynicism and despair. This workshop will examine this claim through an analy-sis of Springsteen’s songs through the lens of servant leadership characteristics.

Larry Spears serves as President & CEO of The Spears Center for Servant-Leadership. He has served as CEO of The Robert K. Greenleaf Center and currently is Senior Advisory Edi-tor of The International Journal of Servant-Leadership and Servant Leadership Scholar at Gonzaga University. Dr. Joe Albert is the former chair and an assistant professor for the Masters in Organizational Leadership Program at Gonzaga University. He is a co-founder of the Comprehensive Leadership Program & director of the Renaissance Center.

Larry Spears, Dr. Joe Albert

Meridian East

This workshop focuses on the core teachings of Robert Greenleaf’s philosophy from his essay The Servant as Leader. It provides the framework for under-

standing the breadth and depth of Greenleaf’s thinking and teaching and how servant lead-ership remains not only evergreen, but vital to serving our communities, organizations and world. This workshop is primarily centered on the individual who, through his or her desire to serve, learn and practice to brighten his or her place in the world.

Isabel Lopez has a long association with the Greenleaf Center, first being chosen to pre-sent the initial Greenleaf workshops across the nation. She has been a speaker and pre-senter at most of the Greenleaf Annual conferences. She is a current faculty member for The Greenleaf Academy. As a past corporate executive supervising hundreds of people and managing multimillion dollar budgets, she is keenly aware of both the perils and joys of institutional life. Her most current publication is The Wisdom of Servant Leadership. Through Lopez Leadership Services, she is often sought out for her unique ability to weave humanistic and spiritual aspects of the whole person with the concrete tasks at hand and is known as a provocative weaver of tales and texts.

Isabel Lopez

Monument Suite

One of the last “dirty little words” in the world of work is “power.” However, in organizations and our personal lives, power is the energy needed to achieve both the day-to-day necessities and the great achievements which help individuals, teams, and organizations. Given the “flat-world” that we now live in, it is incumbent on all leaders to understand how to leverage and unleash their power in ways that facilitate beneficial actions and outcomes. This workshop will help participants put effective, collaborative methods of

leadership to work in their organizations and leverage the leadership potential of all mem-bers of their teams.

Dr. Mary Ann Huckabay is a lecturer in Organizational Behavior at Stanford’s Graduate School of Business. Yifat Sharabi-Levine is an Organizational Consultant and a founder of Catalyst Circles LLP. Collins P. Dobbs is an Instructor & Leadership Coach at Stanford University Graduate of Business School and serves as an Executive Coach in some of the Stanford Executive Education Programs and as a Lecturer in Stanford Continuing Studies.

Dr. Mary Ann Huckaby, Collins Dobbs, Yifat Sharabi-Levine

Circle East

The County of Orange, California, introduced its Leadership Academy (OCLA) in 2004 and presented the first graduating class with the challenge of taking ser-

vant leadership from the classroom to the workplace. This workshop describes the struc-ture, and programs created as well as the obstacles encountered by OCLA Alumni as they seek to meet this challenge. Hear more about the ‘Champions of Servant Leadership,’ a group set up to promote servant leadership at individual departments, and at the County as a whole. Hear more about other innovative programs set up by OCLA Alumni, as they seek to be “that small group of thoughtful, committed citizens” Margaret Mead referenced.

Barbara Mizerek has worked in the public sector for over thirty years, having been drawn to public service by the opportunity to serve. She’s found that opportunity to serve as a social worker, probation officer, counselor, and as a Human Resources professional. Bar-bara has a BA in Sociology and a MA in Human Services. She is an active member in the ASTD, the International Society for Performance Improvement, and the Society for Human Resource Management. Barbara currently serves as the Training and Organizational Devel-opment manager for Orange County Human Resource Services.

Barbara Mizerek

Panorama B

This workshop will share the insights gained from applying servant leadership principles in hard times—the shutdown of a Delphi plant in Dayton, Ohio, that manufactured 41 brake assembly product lines. The shutdown, which took place from 2006 to 2008, resulted in the loss of 1,550 jobs. The interactive session will focus on the practical benefits of developing people, and will highlight the “Plan for Every Person” that yielded extraordinary results in safety, the timeliness of deliveries, a low defect rate, and high profitability during the shutdown period. Tom was the Plant Manager and Mary was Human Resources Manager during the two-year period of the shutdown.

Mary Miller is certified as a Senior Professional in Human Resources through the Society of Human Resource Management. After 31 years with General Motors Corporation and Delphi Corporation, Mary retired and now operates her own professional coaching and speaking company. Tom Green retired after working 36 years for General Motors Corporation and Delphi Corporation. During his career he served as a Delphi Plant Manager at five different facilities in the U.S. and Canada.

Tom Green, Mary Miller

Panorama A

The international community has historically been well-intentioned and highly misguided when it comes to international development. We attempt to “help”

by imposing on societies the tools to fix the problems we think they have. At the same time, there are people in the world who are truly in need, so we need to find ways to make the world safer, more prosperous, and more equal by leading first as servants. This work-shop will explore questions such as, “How can we create spaces and opportunities for ser-vant-leaders in the communities/countries/regions where we are trying to do good?” and “How can we be leaders in serving the world to make it a better place?“

Caitlin Kelley’s mission is to help people live their greatest potential and to shift the para-digm of how the West interacts with Africa. After studying African history at Northwestern University, she went to Tanzania where she learned Swahili and worked at a grassroots NGO. While there, she saw the world of local NGO’s from the inside out and met many passionate, educated locals hungry to find lasting ways to make a positive impact in their country. In 2009 she and partner Jafari Msaki founded Africa Volunteer Corps, a service corps for Africans to work in African-initiated development projects.

Cailtlin Kelley

Circle Center

As you attend your workshop of choice during Concurrent Session B, what do you observe?

What insights and observations do you gain on what it takes to successfully implement servant leadership?

How does what you learned in this session connect with what you learned in another session?

What is your key takeaway from this session?

Chinese Proverb

This presentation is based on his book of the same title. Howard Behar's career in business spans over 50 years, all in consumer oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years where he led both the domestic business, as President of North America, and was the founding President of Starbucks Interna-tional. During his tenure, he participated in the growth of the company from only 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for twelve years before retiring.

Howard now serves on several Boards including for-profit and non-profit organiza-tions. They include Anna's Linens, Sterling Savings Bank, Wild Ginger Restaurants, EZ Grill, Inc. and the advisory board of Anthos Capital. His non-profit commitments are to the University of Washington Foundation, The Robert K. Greenleaf Center for Servant Leader-ship, and the Washington Business Alliance. He lives in Seattle, Washington, with his wife Lynn, and enjoys spending time with his children and his five grandchildren.

Howard Behar

Meridian Center

Who did you sit with for lunch? What did you learn from him or her?

What is something from Howard’s presentation that you don’t want to forget?

What are you looking forward to in the sessions this afternoon?

Lao-Tzu

Every organization is different in its structure, culture, and nuances. However, organizations that are dedicated to servant leadership do share something in common: high performance. This panel will have members share about their respective organizations (United States Air Force, Africa Volunteer Corps, PPC Partners, Inc) and what servant leadership has looked like in its practice there. Participants will have a chance to ask questions to delve deeper

into the stories that are shared. This workshop will be a great place to see a variety of examples and discern ways that servant leadership can enhance your own high performing organization.

Joseph Iarocci is current CEO of the Robert K. Greenleaf Center for Servant Leadership. Colonel Michael B. Meyer is the Director of Intelligence, Surveillance, and Reconnaissance Air Force Special Operations Command. Caitlin Kelley is a founder of Africa Volunteer Corps, a service corps for Africans to work in African-initiated development projects. Jim Ditter is CEO of PPC Partners, Inc.

Joe Iarocci, Michael Meyer, Caitlin Kelley, Jim Ditter

Monument Suite

Even though academic researchers have only recently become interested in servant lead-ership, it has established legitimacy in the academic field and the pace of research in this area is accelerating. Psychometrically sound measures are available and servant leadership has passed the test of showing incremental validity after controlling for the two most widely studied approaches to leadership, leader-member exchange and transformational leadership. This presentation will answer the question, “Servant leadership research, where have you come from and where are you going?”

Jeremy D. Meuser, a Detroit native, holds a bachelors in computer engineering at the Uni-versity of Michigan College of Engineering, a certificate in spirituality from Creighton Uni-versity, and a degree in philosophy Sacred Heart Major Seminary, where he completed 3 years of the program of priestly formation. Jeremy is now at the University of Illinois at Chicago, where he has been a proactive part of the PhD and research programs. He is the principle investigator for a research study at an organization. He has won 3 grants for servant leadership research, including one from the Greenleaf Scholars Program.

Jeremy Meuser

Circle Center

Do you ever have trouble dragging out of bed and getting yourself to work? At times, do you come home nights and collapse in front of the TV? This practical session is based on research over the past 30 years with servant-leaders learning to prevent and recover from burnout.

People who love their jobs and have a deep commitment to servant leadership are sometimes at the highest risk for burnout. Participants will learn about common burn-out symptoms and assess 12 areas for energy renewal. In addition, participants will redis-cover Kidspirit as a way to rekindle energy.

Dr. Ann McGee-Cooper is founding Partner, Duane Trammell is founding Partner and Presi-dent , and Luis Fernando Durán-Aparicio serves as Director of Client Services and Inter-pretation for of Ann McGee-Cooper and Associates, Inc.

Dr. Ann McGee-Cooper, Duane Trammell, Luis Aparicio

Meridian East

Followership is the first form of leadership. In the United States, the leadership exodus of the Baby Boomer generation will create dramatically accelerated

promotions in all types of organizations over the next ten years, and in developing mar-kets around the world, rapid growth is forcing companies to place people in positions of leadership without enough of the right development programs and experiences. The best servant-leaders began their journey by developing strong followership skills. Followership skills help you deliver on the obligations you owe to your leader and to your team. Once you become a leader, your obligation is to serve in both directions. Why? Because anyone who is a leader is also still a follower of someone to whom they are accountable.

Cory Bouck is the Director of Organizational Development & Learning at Johnsonville Sau-sage, responsible for the career development and technical training of 1,400 employees. Cory graduated from the U.S. Naval Academy in the top 1 percent of student leadership ranks. Cory has led teams at General Mills, Newell-Rubbermaid, and Johnsonville Sausage. He collaborated with Jerry Glashagel on Johnsonville’s chapter in Servant Institutions in Business and is the author of The Lens of Leadership.

Cory Bouck

Panorama A

The Veterans Health Administration (VHA) is a large, complex healthcare or-ganization with approximately 22,000 individuals in official leadership posi-tions. As VHA transforms to meet the growing demands of contemporary healthcare, the importance of satisfied employees, strong teams, and effective leadership is clear. This workshop will cover current efforts to create a culture

of servant leadership throughout the VHA. Presenters will discuss the development of and present preliminary data from the multi-level, multi-rater VHA Servant Leadership Assess-ment. The workshop showcase the VHA’s implementation efforts including leadership training, tool development, and employee support.

Dr. Jamie Lewis Smith is an Organization Development Consultant with the VHA NCOD and serves on the Advisory Council for the Greenleaf Center. Dr. Heather McCarren has been an Organization Development Consultant with the VHA NCOD since 2008. Linda Belton is Director of Organizational Health and serves as a member of the Greenleaf Center Board.

Dr. Jamie Smith, Dr. Heather McCarren, Linda Belton

Panorama B

This workshop brings the spirit of the improvisational comedy tele-vision show “Whose Line Is It Anyway?” to those on their servant-

leader journey. Workshop participants will review the characteristics, philosophies, and practices of a servant-leader, learn the framework and rules of improvisation that can be used in a non-performance context, and have an opportunity to practice improv-inspired activities and simulations that demonstrate servant-leader characteristics, philosophies, and practices. After this workshop, participants will understand how day-to-day interac-tions are fun opportunities to use improvisational practices in being a servant-leader.

Shirley Rivera is passionate about discovering how peer-to-peer interactions can affect workspace cultural shifts, for which she calls herself the Anthrocubeologist. Currently serv-ing in the government sector, Shirley has more than 25 years of work experience. She holds a B.S. in Chemical Engineering from U.C. Berkeley. Dr. Jeff Miller is a Connector & Builder of Human Leadership Networks for Innovative Leadership Solutions. He is faculty in the Greenleaf Academy. His degrees, all in agricultural education, are from Ohio State Uni-versity and Penn State University.

Shirley Rivera, Dr. Jeff Miller

Circle East

As you attend your workshop of choice during Concurrent Session C, what do you observe?

What insights and observations do you gain on what it takes to successfully implement servant leadership?

What idea did this organization use that you could possibly adapt to your own organization?

What is your key takeaway from this session?

Stephen R. Covey

One core task of leadership is to build community. Our traditional strategies for dealing with problems of performance, quality, cost,

and employee satisfaction are strong on individualism and weak on community. Commu-nity, often confused with culture, is most often treated as an afterthought, left to special-ists to worry about. This presentation is about the nature of real transformation and what kind of leadership is required to achieve it. Leadership requires sophistication in the meth-odology of convening, valuing listening over speaking, relationship over technology, gifts over deficiencies and possibility over problem solving. Peter will define how communal transformation is about leadership that is independent of style, role modeling, and holding people accountable.

Peter is the author of several best-selling books, including Stewardship: Choosing Service Over Self-Interest, The Empowered Manager: Positive Political Skills at Work, and Commu-nity: The Structure of Belonging. He is a partner in Designed Learning. Peter serves on the Boards of Directors of Cincinnati Classical Public Radio; Elementz, a Hip Hop center for urban youth; and LivePerson, a provider of online engagement solutions. He is on the Ad-visory Board for the Festival in the Workplace Institute, Bahamas. He is a Distinguished Consultant-in-Residence at Xavier University. With other volunteers in Cincinnati, Peter began A Small Group, whose work is to create a new community narrative and to bring his work on civic engagement into being.

Reverend Michael Mather will be joining in the presentation. He is pastor of Broadway United Methodist Church in Indianapolis. He is a fellow in the Asset Based Community Development Institute and is the author of Sharing Stories, Shaping Community.

Peter Block, Mike Mather

Meridian Center

Based on this presentation, how do you define your community?

What can you do as a servant-leader in that community?

Who do you want to share a resource or insight from today’s session with?

Robert K. Greenleaf

The Robert K. Greenleaf Center is pleased to serve its first year as the new host of the Indiana Achievement Awards. The Indiana Achievement Awards recognize Indiana’s nonprofits for exemplary practices and demonstrated effec-tiveness. Created by the Sycamore Foundation in 1999, the Indiana Achieve-ment Awards continue to identify, recognize and reward effective nonprofits for

their outstanding work. In 2012, the Indiana University-Purdue University Indianapolis (IUPUI) Solution Center passed the stewardship of the awards to the Greenleaf Center.

Award nominees are judged by a coalition of Indiana foundation, nonprofit and business leaders for the organizations’ ability to demonstrate highly effective and high-impact prac-tices. Each award winner receives unrestricted cash grant and a professionally produced organizational video to help tell its story.

Christel House Academy pursues its mission of breaking the generational cycle of poverty by providing young people with the academic and life skills necessary to achieve success in the 21st Century.

Christel House Academy

Indy Reads' mission is to promote and improve the literacy of adults and families in Central Indiana.

Indiana Reads

The mission of School on Wheels is to provide one-on-one tutoring and educational advocacy for school-aged children impacted by homelessness.

School on Wheels

Peace Learning Center of Indianapolis educates, inspires and empowers people to live peacefully with the goal of promoting healthy learning, workplace and community environments.

Peace Learning Center

John M. Mutz is a long time Indiana politician and business and philanthropic leader. Mutz has been a state representative and senator and served two terms

as lieutenant governor. He was also been president of Lilly Endowment, Inc.; president of PSI Energy; and chaired the board of Lumina Foundation for Education. He has served on many civic and corporate boards, currently writes a column for the Indianapolis Business Journal, and is the author of Fundraising for Dummies, now in its third printing. A graduate of Northwestern University, Mutz is the recipient of nine honorary degrees.

John M. Mutz

Indianapolis is one of the country’s most walkable cities and offers diverse dining options for all palates and price points. With its rich soil and surrounding agriculture, Indy has been supporting farm-to-table restaurants for decades. International fare, world-famous steakhouses, and sports bars are also just around the corner.

Check out a map of nearby restaurant options at www.visitindy.com

Grab a fellow attendee & head to dinner to carry on the conversation

How do your observations from each session connect with one another?

Looking back on your day, what have been your key takeaways?

Is there something you discovered about yourself today?

What questions do you have that you would like to get clarified? Who can you connect with to discuss them?

Robert K. Greenleaf

Can servant leadership actually create better for-profit and not-for-profit boards? In this workshop, participants will learn: how we got to where we are

today with board governance, why servant leadership makes the most logical sense to cure what ails board governance practices today; what a servant-lead board would look like; and how a new servant-led governance model could not only transform boards and organizations, but also business and society as we know it. No boring board meeting here. This will be a an interactive session that will help people critically think about how to build servant lead practices into their boards.

Barbara Eng has worked with boards, non-profit and for-profit organizations in the US and Canada for the past 15 years. In 2012, Barbara created her own consulting firm, Organiza-tional Systems Consulting Inc. The mission is to enhance and transform traditional forms of organizations, leadership and governance. Barbara has a B.A Honours in Mass Commu-nication from Carleton University in Ottawa, ON Canada and an M.A. in Leadership from Trinity Western University in Langley BC Canada. Barbara lives in Calgary, AB Canada with her husband Dave and her dog Lacie.

Barbara Eng

Circle East

Multicultural Leadership Program (MCLP) is an intense professional development curricu-lum that provides a framework to those with an interest and potential to step into leader-ship roles within our communities. MCLP focuses on cultivating emerging leaders to strengthen and support our vital and complex community. This workshop will explore how to develop a vision for a comprehensive leadership program using servant leadership and how to get engagement from the broader community to build a comprehensive leadership program that benefits the individual, the employer, and the community one lives in. Pre-senters will share the building blocks needed to develop a the program and the measures of success.

Sonya Chu Mau serves as the executive director of Multicultural Leadership Program. Sonya received her BA from Rhodes College in Memphis and MA from University of Chi-cago. Phani Aytam is currently working as a Bank Manager at State Farm Bank® in Bloom-ington, Illinois. He serves on the Multicultural Leadership Program board.

Sonya Chu Mau, Phani Aytam

Circle Center

The Cleveland Clinic has transformed the culture in an established organization through a process based on a cohort model that has four separate elements involved to create a breadth and depth strategy across the organization. This workshop will illuminate the purpose and differences of these different cohorts and participants

will gain insight from leaders within the Cleveland Clinic on how to implement servant leadership practices to create momentous changes in their own organizations.

Chris Nagel is a Business Management Practices Senior Specialist in Continuous Improve-ment at the Cleveland Clinic. Jeff Evans is Director of Organizational Effectiveness. Nathan Hurle is an Administrative Director within the Continuous Improvement Depart-ment for the Cleveland Clinic. Dr. Petra Platzer is Director of Integrative Development in the Genomic Medicine Institute and holds a Ph.D. in Molecular Biology and Genetics.

Chris Nagel, Dr. Petra Platzer, Jeff Evans, Nathan Hurle

Monument Suite

As a survivor of the 1999 Columbine High School shootings, Kevin saw first-hand an organization torn apart by chaos and unexpected events. A critical

function of this workshop is for attendees to analyze, synthesize, and apply servant leader-ship to their personal experience. This workshop will share lessons from Kevin’s own ex-perience: moving from Dutch Bros. Coffee Spokane’s tendency to focus more on the bot-tom line than employees to the massive turning point when they invested into their em-ployees and viewed profit as a by-product. As a result, the bottom line grew and Dutch Bros has expanded to more locations while better serving their communities.

Kevin Parker is an owner of Dutch Bros. Coffee Spokane, adjunct business professor at Whitworth University, leadership instructor at Fairchild Air Force Base, and a State Repre-sentative from Spokane, Washington. After studying political science at Whitworth, Kevin earned his MBA at George Fox University and later studied leadership at Harvard in their Executive Leadership program. Kevin is currently a Rodel scholar through the Aspen Insti-tute.

Kevin Parker

Panorama A

The topic of Values-Based Leadership is one that by its nature invites personal reflection as well as an exploration of values and culture in the broader organization. This workshop will provide opportunities for active discussion, stimulating presenta-tions and observation of The Butler Way at work. This highly inter-active day will include table discussions regarding our core values and beliefs as leaders, a framework and examples for Values-Based

Leadership, organization values, culture and performance, and the roots and evolution of The Butler Way, as it encompasses much more than basketball.

Judith Cebula directs the Center for Faith and Vocation at Butler University. Dr. Craig Cald-well has been a member of the faculty since 2007 and is currently an Associate Professor of Management in the College of Business at Butler University. Kathryn Morris is Provost and Vice President of Academic Affairs at Butler University. Dr. Jerry Toomer serves as an Executive Partner in the College of Business as well as an Adjunct Professor in the MBA program at Butler. Other members of the Butler community will also join the presentation.

Jerry Toomer, Kathryn Morris, Craig Caldwell, Judith Cebula

Panorama B

Robert Greenleaf considered listening to be the premier skill of a servant-leader and believed that the process of open, reflective listening solved prob-

lems and built strength in other people. We all listen every day, but how well do we lis-ten? This workshop is designed to be a practical “refresher course” in the importance of listening, with exercises for listening effectively during conversations as well when listening to one-way communications. The exercises will address techniques for overcoming the thought-speech differential, enhancing one’s focus, choosing an effective method of note taking, compensating for biases in listening, and asking questions for deeper listening.

Dr. Kent M. Keith is the CEO of the Greenleaf Centre for Servant Leadership-Asia, based in Singapore. He is President Emeritus of the Greenleaf Center for Servant Leadership in the United States, which he served as CEO from 2007 to 2012. He has been an attorney, state government official, high tech park developer, university president, and YMCA executive. He is the author of The Case for Servant Leadership; Servant Leadership in the Board-room; and Questions and Answers about Servant Leadership.

Dr. Kent Keith

Meridian East

As you attend your workshop of choice during Concurrent Session D, what do you observe?

What insights and observations do you gain on what it takes to successfully implement servant leadership?

What idea did this organization use that you could possibly adapt to your own organization?

What is your key takeaway from this session?

Booker T. Washington

Leaders yearn to be remembered for the difference they have made. To be a servant-leader, you must develop a purposeful plan to serve. Cheryl Bachelder is CEO of Pop-eyes® Louisiana Kitchen, a restaurant chain with $1.9 billion in sales and over 2,000 res-taurants in 25 countries. She has led the transformation of both the performance results and the leadership culture of the company over the last five years. These results reflect the new servant leadership culture of the company. During her presentation, Cheryl will challenge you and help you consider the purpose of your leadership, so that you can help your organization achieve superior results.

Cheryl joined AFC Enterprises in November 2007. She brings more than 30 years of ex-perience with companies like KFC, Domino’s Pizza, RJR Nabisco, The Gillette Company and The Procter & Gamble Company. In 2012, Cheryl was recognized as Leader of the Year by the Women’s Foodservice Forum and received the highest industry award, the Silver Plate and as Nation’s Restaurant News’ Golden Chain Award recipient. She holds a Bachelor of Science degree in Business Administration and a Masters of Business Administration in Finance and Marketing from the Kelley School of Business at Indiana University. She is married to Chris, and they have three daughters.

Cheryl Bachelder

Meridian Center

What did you find most interesting about the story of Popeyes?

What is one thing that Popeyes is doing that you might be able to adapt to work within your own journey and organization?

What goals do you have for the remainder of your time at the conference?

Robert K. Greenleaf

In the summer of 1999 with the support of the Greenleaf Center for Servant Leadership, Viterbo University initiated the first Master of Arts degree in Ser-vant Leadership in the world. This bold initiative is now in its thirteenth year. This presentation will be a focused report on the Reflections in designing the curriculum and the teaching of servant leadership, the Research which shapes

the theory and practice of servant leadership and the Results as documented in the lives and work of graduates who continue to be shaped by the study and practice of servant leadership.

Thomas Thibodeau is the Distinguished Professor of Servant Leadership at Viterbo Univer-sity where he has been on the Faculty since 1984. Matthew Bersagel-Braley is the Program Coordinator for the Master’s degree in Servant Leadership and an Assistant Professor in the Religious Studies and Philosophy Department. Glena Temple is the Dean of the School of Letters and Sciences at Viterbo University where she has been a professor since 1999.

Thomas Thibodeau, Matthew Bersagel-Braley, Glena Temple

Monument Suite

Servant leadership is discussed, defined, and implemented. Lives are changed and history is written as those with courage venture into uncommon territory.

Servant leadership certainly has its rewards. Servant leadership also has its challenges, many of which are dismissed or refuted as a heretical admonition of weakness. This work-shop will address, with certainty, the many challenges you’ll face as a servant leader – criticism, rejection, villianization, and sabotage – to name a few. Being a servant-leader is a choice for which one assumes responsibility for the rewards and the associated chal-lenges.

Jake Gamble has been an adult educator for fourteen years and has taught at the college level. Prior to teaching, he had a long history as a social worker, primarily in the Mental Health System. His work has been with a diverse population, including Indiana prison in-mates, 21st Century Scholars, and Junior Achievement. Jake is the President & Founder of Leadership Support Services, LLC. and is an Adjunct Faculty member for Indiana Tech's School of Business and also works as an Independent Business Consultant. He has a Mas-ter's of Science in Management.

Jake Gamble

Circle Center

There is an unwritten code for some of the greatest leaders who changed their world by serving first, and leading second. Every leader, regardless of vocation, gender, geography, or industry, must understand the code if they desire to influence their world with a lasting legacy. This code of inner intelligence was manifested by servant-leaders through the cen-turies, and most recently lived out by revered statesman and corporate leaders. This work-shop will examine this code and provide ways for attendees to develop it within them-selves.

Dr. Tony Baron founded Baron Center, Incorporated. He was President of The Servant Leadership Institute and is the author of The Art of Servant Leadership and The Cross and the Towel. Dr. Baron currently serves as Director of Azusa Pacific University’s Graduate School of Theology, as Associate Professor of Leadership and Cultural Engagement, and on the Board of Directors of Vision San Diego. He is Scholar in Residence at the Center for Executive Excellence. Dr. Baron holds a double doctorate in psychology and theology.

Dr. Tony Baron

Meridian East

Every organization has a different need for servant leadership. Some have a goal of teaching their community how to practice it outside of their organization and some practice servant leadership from inside. Alpha Kappa Psi is a co-ed professional business fraternity that seeks to educate its members to be principled business leaders. Progress Rail Ser-vices implements servant leadership within its operating structure. This workshop will explore how both approaches can enhance any organization’s servant leadership journey.

Jeffery Hughes is Director of Alumni Development at Alpha Kappa Psi. He is a member of the Indiana Society of Association Executives. Jeff holds a bachelors in international rela-tions from the University of Redlands and an MBA and masters in management information systems from University of South Florida College of Business Administration. Ashley Wheeler is in Leadership Development at Progress Rail Services. She was inducted into Phi Kappa Phi National Honor Society while working on her Masters in Education at Valdosta State University. She also holds a bachelors from Auburn University.

Jeffery Hughes, Ashley Wheeler Panorama B

Despite the fact that the Texas criminal justice system is sometimes perceived as archaic, some law enforcement and community supervision leaders have committed to servant leadership as a foundational philosophy for their organizations and how they serve their communities. An emphasis on servant leadership has led to positive quantitative results in public safety, rehabilitation, and recidivism, and it has also positively changed bureaucratic organizations in the criminal justice system. Please note: Bob and Matt promise to not prosecute non-Texan attendees, but those who mention donuts may be called to the po-dium at any given time, regardless of citizenship or nationality.

Matthew Kosec has served as a Deputy Chief of Police with the Coppell, Texas Police De-partment and with the Carrollton, Texas Police Department for over 14 years. He is a “Customer” member of the Southwest Airlines Culture Committee. Bob Hughes serves as the Director of Collin County Texas Community Supervision and Corrections Department and has been with the agency for over 20 years.

Bob Hughes, Matt Kosec

Circle East

Become part of the world’s largest servant leadership community. We invite you to become a member of the

Robert K. Greenleaf Center for Servant Leadership.

We are dedicated to serving our members and providing them value and benefits to advance their servant leadership journeys.

Perhaps most importantly, we seek to connect our members to other thoughtful, committed people who can change the world.

Members receive discounts on training, bookstore purchases, and notices of networking events around the country.

As you attend your workshop of choice during Concurrent Session E, what do you observe?

What insights and observations do you gain on what it takes to successfully implement servant leadership?

What idea did this organization use that you could possibly adapt to your own organization?

What is your key takeaway from this session?

Robert K. Greenleaf

TDIndustries is a national mechanical construction and facility service company, headquar-tered in Dallas, with offices in Austin, Ft. Worth, Houston, Phoenix, and San Antonio. Founded in 1946, TDIndustries has developed into one of America’s premier specialty con-tracting companies. For sixteen consecutive years, the company has appeared in FOR-TUNE magazine’s list of the 100 best companies to work for in America. Jack Lowe attrib-utes the trust which underpins their success to the employee-owned company’s “servant-leader” philosophy, in which all 1700 employees are Partners. 2012 revenue is about 375 million dollars.

Jack Lowe, Jr. joined TDIndustries in 1964, became the CEO and Board Chair in 1980, and in December 2004, retired as CEO. He currently serves on the Boards of Directors for Zale Corporation, Drew Industries, KDC, and NACD North Texas. He has always been an active community member, including service to the Dallas Independent School District and Dallas Citizens Council and has received numerous awards for his lifetime achievements. Jack graduated Magna Cum Laude from Rice University with a BA and BSEE degrees, and served two years in the U. S. Navy. He and his wife, Mary, have six grown children and nine grandchildren.

Dr. Ann McGee-Cooper is founding Partner of Ann McGee-Cooper and Associates, Inc. She has authored four books: Building Brain Power, Being the Change, Time Management for Unmanageable People, and You Don’t Have to Go Home from Work Exhausted!. She holds degrees from the University of Texas, Southern Methodist University, and a doctorate from Columbia University. She received the Good Neighbor Award from Southwest Airlines and was recognized by the International Professional Women’s Alliance for pace-setting work in mentoring and servant leadership.

Jack Lowe, Jr, Dr. Ann McGee-Cooper

Meridian Center

What about TDI’s journey most struck you? How is the organization similar to yours?

Who might you be able to help you and/or your organization on the servant leadership journey?

Robert K. Greenleaf

What key ideas or insights stand out to you from your time at the conference?

What will you share about servant leadership and with whom?

What is the next step you are doing to take on your servant leadership journey? How are you going to take it?

Who will you encourage, and how can you support them on their journey?

Robert K. Greenleaf

Jimmy Dodson

John Drake

Yvonne Lumsden-Dill

Carolyn Roark

Karen Royster-James

Alverno College

Asbury College

Butler University College of Business

Columbus State University

Earlham School of Religion

Georgia State University, Andrew Young School of Policy Studies

Georgia Tech Institute for Leadership & Entrepreneurship

Indiana State University

Marylhurst University-Center for Servant Leadership

LaGrange College

Viterbo University