108039 int ds ug aw01

International Destination SortUser GuideEffective from 2 April 2007

Get ready

What you can send 2Check the size and weight of your items 3Check you have enough bags and labels 3Pre-book collection 3

Choose which service to use

The three services: Priority, Standard, Economy 4Sending several printed matter items to one address: M-bags 4

Prepare your mail

Address your mail 5Printed Postage Impression (PPI) 6Do you need an airmail indicator? 6Do you need a customs form? 7Which form to use 7CN23 Customs form 8

Sort your mail

Using the Sorting Lists 9Format Sort 9International Mailsort Database 9International Destination SortSorting Lists 10

Bag your mail

Face and tie 11Which bags to use 11How much (and how little) can go in a bag 11

Label the mail and bags

Destination labels 13Other labels 13

Do the paperwork

Fill in the posting docket 15E*Pro 15Work out the costs using the Rate Card 16Bundle Rate charge 16

Despatch

Collection 17Order more supplies 17

Appendix A

Sample addresses 18

Appendix B

Format Sort 20

Other Royal Mail international services

International Zone and Format Services 21International Response Services 21Airsure 22International Signed For 23

Contents

1

International Destination Sort

By undertaking detailed sortation and bagging, you can significantly reduce the costs of your international mailing.

Royal Mail’s International Destination Sortservice offers three services – Priority,Standard and Economy – each with different levels of speed and price (see page 4).

There is also an M-bag option for eachservice, a cost-effective way of sending printed matter items to a single address.

If you have any further questions, please contact your local Royal Mail Sales Centre on 08457 950 950 (Calls charged at local rate) or visitwww.royalmail.com

2 International Destination Sort User Guide 2 April 2007

What you can send

International Destination Sort

Royal Mail’s International Destination Sortservice can be used to send any type ofmail. The price depends upon the weight,destination, and in some cases, format, ie Letter (P), Flat (G) or Packet (E).

Please see page 20 for format definitions.

The service can be used to send anypersonalised mail (eg letters, statements,invoices, contracts), non-personalised mail (eg direct mail, magazines, books,catalogues) or goods (items with somecommercial value – eg compact discs, video tapes and general goods).

M-bags

The M-bag service can only be used to send printed matter (eg newspapers,periodicals, books, etc) to the same address.

The service cannot be used to send anypersonalised mail (ie where the contentof each item is different, such as letters,statements, invoices or contracts).

Prohibited items

There are certain prohibited items whichyou must not send. What is prohibited or restricted varies from country tocountry, and can sometimes includeapparently ordinary items. If you areunsure about any item, please contactyour local Royal Mail Sales Centre on08457 950 950.

Dangerous items and substances

You must not send dangerous items and substances using any of Royal Mail’sinternational services.

Major classes of dangerous substancesinclude explosive fireworks, gases,flammable liquids, toxic substances,corrosive chemicals etc. Classifications of dangerous items and substances may change. Please check with yourlocal Royal Mail Sales Centre on 08457 950 950.

Bulk postings

In order to help us plan ahead, for any one off bulk postings (defined as morethan 500 bags to multiple destinations or 50 bags to one destination) pleasenotify us at least 48 hours ahead via your Account Manager.

Check the size and weight of your items

Items for International Destination Sortmust be within certain size and weightlimits. Items that exceed these limits may be sent by Parcelforce Worldwide.

Please note

Parcelforce Worldwide Enquiry Centre: 0800 22 44 66website: www.parcelforce.com

Size

Items packed flatMinimum size: 140 x 90mm.

Maximum size: Length, width orheight ≤ 600mm. Length + width + height ≤ 900mm.

Items rolled upMinimum size: Length + (diameter x2) ≥ 170mm, (with the greatest singledimension ≥ 100mm.)

Maximum size: Length + (diameter x2) ≤ 1040mm, (with the greatest singledimension ≤ 900mm.)

ExceptionsYou can only exceed these limits when yousend a number of printed matter items tothe same postal address. In such cases youshould use the M-bag service (see page 4).Items can be any size as long as they fit inthe right bag (see page 11) and do notprevent it from being sealed.

Get ready

3

Weight

To use the International DestinationSort service, you need to be sendinga minimum of 3kg of mail to a destination. If you have less than3kg of mail to a destination, it canbe sent by the Bundle Rate service(see page 9).

The maximum weight for an individualitem is 2kg. However, you can send books and pamphlets, ie any papers‘bound’ together, up to 5kg. Items between 2 and 5kg in weight whichcontain books or pamphlets must bemarked Printed Papers in the top left hand corner on the front of thepacket. You should not include personalcorrespondence with these items.

Exceptions • Ireland – only books above 2kg.

(except M Bags) • Canada – no items above 2kg.

(except M Bags) M-bags – no restrictions, provided content, bag, labels and ties do notexceed a combined weight of 11kg. They must also fit in the right bag (see page 11) and must not preventit from being sealed.

Please note

Items (with the exception of M-bags)need to be sorted by format whenmailing to Western Europe (see page 11).

Check you have enoughbags and labels

You should check that you have enoughbags, bag ties/seals, labels, docket booksand customs forms in stock before youprepare your mailing. (Bags and labels are explained on pages 11-13.)

This is particularly important if you plan to mail to unusual destinations, or destinations you have not mailed to before.

Ordering more stock

Please contact your local Royal Mail Sales Centre on 08457 950 950.

Please allow 72 hours for delivery of stock.

Rework

If mail is not presented correctly reworkcharges may apply.

Pre-book collection

To book a collection please call your local Royal Mail Sales Centre on 08457 950 950.

If you know in advance when you would like your mail to be collected, you may book ahead. Please give atleast two days’ notice.


Choose…which service to use

The three services

At an early stage you should choose which International Destination Sort serviceto send your mail by. These services offerdifferent levels of speed and cost.

The service you choose also dictates how you should sort and bag your mail(see following sections).

Priority

The quickest. Uses airmail and the most efficient distribution methods.

Standard

Available to Rest of World destinations only, the Standard service combines valuefor money with speed. Destinations towhich the Standard service is available canbe found on the back of the InternationalDestination Sort Rate Card.

Economy

The cheapest service to Europe and Rest of World destinations. Uses surfacemail methods, such as train and boat.

Delivery aims and costs for the threeservice speeds are shown on theInternational Destination Sort Rate Card.

Sending several printedmatter items to oneaddress: M-bags

If you are sending a number of printedmatter items (eg newspapers, periodicals,books, etc) to the same address you cansave money by using an M-bag.

This means putting the items together inthe bag and attaching an M-bag addresslabel to the bag (see page 13).

Addressing each item inside a bag is not compulsory if items are bundled or wrapped together. We recommendthat you do address each bundle in case of accidental opening or damage to your bag.

The bag is not opened until it reaches its destination, reducing sorting andhandling costs, which are passed on to you in the form of lower prices.

M-bags can be used for any of the three service speeds, but only forsending printed matter.

M-bags cannot be used for any form of personalised correspondence(eg letters, statements, invoices etc) or for mail containing any enclosures of commercial value.

There is no minimim weight forM-bags, but the maximum weightmust not exceed 11kg.

Information point

With the exception of Canada, you can now send non-personalisedmagnetic media items (CDs,videotapes etc) via the M-bag service.

Prepare your mail

Address your mail

Destination address

Please address mail as clearly as possible.Appendix A on pages 18–19 shows sample addresses for most Europeancountries, and many other destinations.

There are a few basic rules to follow tohelp us get your mail to its destinationsafely:• All items should have a valid country

on the last line of the address. This should be in English and not abbreviated(although USA is acceptable).Theremust be nothing else on the lastline of the address apart from thecountry name.

• The town and country should be incapital letters Many countries operate a postcode system. A valid postcodemust be included in the address forthese countries.

• There should be a 'clear zone' of 5 mmaround the address,with no otherinformation contained within the clearzone. If a window envelope is used, theaddress must be 5mm clear all roundfrom the edge of the window.

Return address

If you would like your undeliverable items returned, please put your UKreturn address on each item. We willreturn any undeliverables free of charge.A return address in the receiving country isnot permitted according to UPU regulations.

Help point

You must seal international mail itemssecurely in robust packaging. Faulty or inadequate packaging can delay ordamage your mail. If you need adviceplease contact your local Royal MailSales Centre on 08457 950 950.

5


Printed PostageImpression (PPI)

Every item must have a PPI in the top right hand corner, for which you will require a licence number.

The design you choose mustbe one of those available onwww.royalmail.com

It must include POSTAGE PAID, your licence number and GB.

Help point

To find Royal Mail approved PPIs go to: www.royalmail.com or call 08457 950 950.

Do you need an airmail indicator?

If you are sending an item through the Priority service it should have either:• an airmail indicator printed on it, or• an airmail sticker attached.

This should be positioned as close as possible to the top left hand corneron the front of the item.

A failure to apply an airmail indicatorto your Priority mail may result in yourmail being delayed.

You must not use an airmail indicatorwhen sending Standard or Economy mail.

7

Do you need a customs form?

You don't need to complete a customsdeclaration form if you're sending letters or documents alone or packets containinggoods to most European Union (EU)destinations.

You do need to complete a customsdeclaration form if you're sending goods to destinations outside the EU and tocertain EU destinations.There are also some destinations where customsdocumentation is required or advisable for printed papers. See our website fordetails of destinations requiring customs documentation.

Which form to use

If you do need a customs declaration form,you should use form CN22 for goods up to£270 in value. Complete all the sectionsand sign and date the form. The sendersname and address must be written orprinted on the item in the top left corner ofthe front of the package. The CN22 can bepre-printed on the item in black and white.

'If you're sending goods valued at morethan £270, you should use form CN23 and attach the form to the package usingthe plastic envelope SP 126.

M-bags and customs forms

If you are sending a number of printedmatter items to the same address using an M-bag, you only need to complete one custom form per bag.

For items with a combined value of up to and including £270, complete the CN22on the back of the M-bag label OE 1050C.

For items with a value over £270, follow the instructions as above.

Who pays customs duty?

Customs charges are the responsibilityof the customer.

Help point

Customs duty varies from country to country. For up-to-date advice please contact the Departmentof Trade and Industry on 020 7215 5000, and ask to speakto the relevant country desk.

Help point

To order customs forms and wallets,please contact your local Royal MailSales Centre on 08457 950 950.Copies of the forms can be found on our web site www.royalmail.com


1 Item reference (origin number,barcoded label) if applicable.

2 Show the weight of each itemseparately.

3 Write ‘x’ if the contents are a gift or sample of merchandise(otherwise leave blank).

4 Other relevant observations – for example ‘returned goods’.

5 Sign to certify that the itemcontains no dangerous articleprohibited by postal regulations.

CUSTOMS DECLARATIONNo. of item (barcode, if any)

CN 23

Detailed description of contents (1)Country of origin of goods (8)HS tariff number (7)

Office of origin/Date of posting Bureau d'origine/Date de dépôt

May be opened officiallyGreat Britain Grande-Bretagne

FrDe

A

om

To

Sender’s Customs reference(if any) Référence en douane del'expéditeur (si elle existe)

I certify that the particulars given in this customs decla-ration are correct and that this item does not contain anydangerous article or articles prohibited by legislation orby postal or customs regulations

Date and sender’s signature (15)

DÉCLARATION EN DOUANENo de l'envoi (code à barres, s'il existe) Peut être ouvert d'office

For commercial items onlyPour les envois commerciaux seulement

No tarifaire du SH Pays d'origine des marchandises

Importer’Référence de l'importateur (si elle existe (code fiscal/No de TVA/code de l'importateur) (facutatif)

No de telephone/fax/e-mail de l'importateur (si connus)

s reference (if any) (tax code/VAT No./importer code) (optional)

Comments (11): (e.g.: goods subject to quarantine, sanitary/phytosanitary inspection or other rObserrations: (p. ex. Marchandise soumise à la quarantaine/à des contrôles sanitaires, phytosanitaires ou à d'autres restrictions)

estrictions)

Name

Business

Street

Postcode

Country

City

Name

Business

Street

Postcode City

Country

No(s). of certificate(s)No(s). of licence(s)

Value (5)

Certificate (13) Certificat Facture

Documents

Returned goods Retour de marchandise

Importer’s telephone/fax/e-mail (if known)

Net Weight (3)

Licence (12) Licence

Category of item (10) Catégorie de l'envoi

Other Autre

Total gross weight (4) TValeur totalePoids brut totalotal value (6)

Gift Cadeau

Explanation: Explication:

No. of invoice

Invoice (14)

Commercial sample Echantillon commercial

Quantity (2)Description détaillée du contenu Valeur

Poids Net(in kg)Quantité

Postal charges/Fees (9) Frais de port/Frais

Important!See instructionson the back

4

3

2

1

5

For items over £270

CN23 Customs form

Sort your mail

Using the Sorting Lists

Once you have decided which service you want to send your mail by, you should sort all items by destination.

To do this please refer to the International Destination Sort Sorting Lists(supplied separately) and available on theRoyal Mail website at www.royalmail.comAn example page is shown opposite. TheSorting Lists also tell you which labels areneeded for your mail.

The lists are divided into Priority,Standard and Economy sections, and then into regional zones (eg WesternEurope, Africa & Asia). Countries are listed alphabetically within each zone.

Destination label

Once you have found the country you are mailing to, read across to find thedestination label. Some countries, but notall, have several destination label optionsbased on postcode or town/city forexample. These denote the groups intowhich you should sort and bag yourmail, as well as which destination label needs to be attached to the bag. Please make sure you identify the correct destination label.

Bundle Rate mail

If you’re sending smaller amounts of mail ie less than 3kg per bag – we offera Bundle Rate service. You have a choice of three service speeds – Priority, Standard (some destinations outsideEurope) and Economy services. Please see the International Destination Sort RateCard for more details.

Please ensure that Bundle Rate mail istreated as per instructions on page 11.

Format Sort

Format Sort means grouping youritems by size and weight, as well as by destination. We can supply you with a template to help you do this.

You will need to Format Sort your mail to all Western European destinations.

There are detailed instructions on Format Sort in Appendix B on page 20.

Help point

If you need more advice on FormatSort, please contact your local RoyalMail Sales Centre on 08457 950 950.

International Mailsort Database

Companies carrying out mailings usingRoyal Mail’s International Destination Sortor International Zone and Format Sortservices can now ensure the accuracy oftheir mail sortation using the InternationalMailsort database. Use of the database isnot a requirement to access these servicesbut customers may find InternationalMailsort useful to increase the efficiency of mailing preparation.

Full details of the International Mailsort Database can be found on our website – www.royalmail.com

9


International Destination Sort Sorting Lists

1 Find the service speed you require.

2 Locate the zone yourmailing destination is in.There are summary lists at the front of each sectionto help you do this.

3 Look down the alphabeticallist to find the right country.

4 Check to see if there are any further sortations within the country.

5 Note the destination label.

6 Note any specialrequirements, such asFormat Sort.

Priority

Western EuropePriority

Ireland (Republic of) (FS) Put items to the following addresses in a bag with a destination label to

Dublin 1-24 & Dublin Co. DUBLIN FORWARD

All other addresses DUBLIN DELIVERY

Italy (inc Vatican City) (FS) Put items to the following addressesin a bag with a destination label to MILANO P BORROMEO PAE

Liechtenstein (FS) See Switzerland

Luxembourg (FS) Put items to all addresses in a bag with a destination label to LUXEMBOURG CT

Madeira (FS) See Portugal

Monaco (FS) See France

The Netherlands (FS) Put items to all addresses in a bag with a destination label to INTERNATIONAL MAIL CENTRE,AMSTERDAM

Norway (FS) Put items to all addresses in a bag with a destination label to OSLO LETTER CENTRE

Portugal (FS) Put items to all addresses in a bag with a destination label to LISBOA

San Marino (FS) See Italy

Spain (FS) Put items to all addresses in a bag with a destination label to MADRID AP(including Canary Islands)

Spitzberg (FS) See Norway

Sweden (FS) Put items to all addresses in a bag with a destination label to STOCKHOLM UTRIKES

Switzerland (FS) Put items to all addresses in a bag with a destination label to ZURICH 1

5

4

6

3

1

2

11

Bag your mail

All bags (eg Priority, Standard, Economyor Bundle Rate mail) must be securedusing a tamper proof bag tie (IDC01). To obtain these please contact yourlocal Royal Mail Sales Centre on 08457 950 950.

Face and tie

To help prevent your mail from being damaged or delayed during transit, you should face and tie items:• gather items of similar size

and weight• arrange them so that the addresses

all face you and are the same way up• cross strap with an elastic band,

string or similar material • don’t tie a selection any thicker than

can be easily picked up with one hand• use black “tamper proof” ties.

Which bags to use

Once sorted, all mail (except Bundle Ratemail) to each destination needs to go in aseparate bag.

For each Western European destination aseparate bag must be used for each format.

It is important you use the correct bag for the service you are using:

Priority

Use a blue airmail bag, marked MB 4GB.(See 1 opposite.) Priority Bundle Rate Mailshould go in a grey bag marked MB8.

Priority M-bag

Use a blue airmail bag, marked MB 4GB.(See 1 opposite.)

Standard

Use a grey surface bag, marked MB8. (See 2 opposite.) This includes StandardBundle Rate Mail.

Standard M-bag

Use a white ‘one-trip’ bag, marked MBX. (See 3 opposite.)

Economy

Use a grey surface bag, marked MB8. (See 2 opposite.) This includes EconomyBundle Rate Mail.

Economy M-bag

Use a white ‘one-trip’ bag, marked MBX. (See 3 opposite.)

How much (and how little) can go in a bag

You can put as many items in a bag as will fit, as long as the bag, labels,ties and its content:• weighs at least 3kg• weighs no more than 11kg inclusive

of bag and labels• can still be securely sealed.

If you are using the M-bag service to send printed matter there is no minimumweight, but the maximum is still 11kg for the bag, labels, ties and content. (Note there is a flat rate charge per bag,plus a per kilo charge for M-bags up to5kg, thereafter charges are per kilo.)

Bundle Rate mail

Remember that small amounts of mail,(either to one destination, or as an excessleft over after sorting) that do not meetthe minimum bag weight of 3kg, can stillbe sent through the Priority, Standard(some destinations outside Europe) orEconomy services, using the Bundle Rate.

Please note that there are special labellingprocedures for Bundle Rate mail (see page 13).

Help point

It is important you tie bags properly by gathering in the neck and tightlywinding a tie around it. Please do notthread ties through the handles at the topof the bag. To comply with internationalaviation regulations, ensure that you usea black tamper proof bag tie (IDC01)when tying your bags.


1

3

2

How to use Post Grip Bag ties

1. After twisting the topof the mail bag toform a tight neck,wrap the bag tiearound the neck ofthe bag, ensuring that the teeth areinward facing.

2. Insert the tail throughthe lower of the twoslots, ensuring that itpasses all the way through thechamber and outthe other side.

3. Pull the tail throughuntil the teeth engageinside the chamber,forming a closedseal, then continue topull through untiltightened around theneck of the bag.

4. To avoid eye injury,feed any excess tailback through the slotabove the chamber,and pull through theother side.

13

Label the mail and bags

Destination labels

Please look in the International DestinationSort Sorting Lists for details of whichdestination label to attach to each mail bag.

It’s essential you use the correctdestination label – they vary per services:• Marked PRIORITY – barcoded and white

in colour (see 1). For Western Europeandestinations, please tick the appropriateformat box on Format Sort labels.

• Marked STANDARD – white in colour (see 2 opposite).

• Marked ECONOMY – white in colour (see 3 opposite). For Western European destinations,please tick the appropriate formatbox on Format Sort labels.

If you are sending an M-bag tick the boxfor M-bag.

Format Mail

Mail being sent to Western Europe mustbe presented by format. The formatshould be indicated on the bag label byticking the appropriate format box:

• P for letters• G for flats• E for packets.

(For exact measurements see, Appendix B on page 20)

Help point

It is very important that you use the right labels and bags ties (IDC01). Any bags with missing, damaged orincorrect labels could delay your mail. To order labels and ties please contactyour local Royal Mail Sales Centre on 08457 950 950.

Other labels

Bundle Rate mail

You should face and tie any mail you are sending by Bundle Rate (see page 9).Write the destination on a CN25 (Priority) or CN26 (Standard or Economy)label (see 4 and 5 opposite). Then attachthe label securely and visibly to the bundlebefore it goes in the bag.

Attach the Bundle Identifier label (see 6opposite) to the bag, marking on the labelwhether your mail is Priority, Standard or Economy.

M-bags

M-bags need an extra label – OE1050C(see 7 opposite) – which should beattached to the bag first. On this you must write the exact postal address of the recipient. It is mandatory to include thesender’s details on the customs form CN22.

Addressing each item inside a bag is not compulsory if items are bundled or wrapped together. We recommendthat you do address each bundle in case of accidental opening or damage to your bag.

The back of the label has a customs form on it (for completion instructionsplease see page 7).

All bags (eg Priority, Standard, Economy or Bundle Rate Mail) mustbe secured using a tamper proof bag tie (IDC01). To obtain these pleasecontact your local Royal Mail SalesCentre on 08457 950 950.

Help point

You can put items for more than onedestination in a Bundle bag, providedeach bundle within the bag is clearlylabelled with its destination. Pleasenote, you cannot mix Priority, Standard and Economy Bundles within the same bag.


3

6

7

1 2

4 5

15

Do the paperwork

Fill in the posting docket

Once you have sorted, bagged and labelled your mail, you’ll need to complete a posting docket.

Full completion instructions for the CA83 are included in the docket book.

Who gets which copy?Each docket has four copies. You should give the top two copies to the Royal Mail representative who collects your mail. You should keep the bottom two copies for your records.

Please make sure you put the cardbetween the docket sets so you do not spoil later dockets.

If you make a mistakePlease write ‘Void’ or ‘Spoiled’ clearly on any spoiled docket, and start afresh on the next docket in the book.

Give the spoiled dockets to the Royal Mail representative, togetherwith the correct dockets. Dockets arenumbered in sequence. Please do notthrow any spoiled dockets away. This ensures accurate invoicing.

Please ensure that the poster and sender details are included on the Posting Docket.

E*Pro

You can submit dockets online throughE*Pro, Royal Mail’s online docketsubmission facility.

Simply log on to the websitewww.epro.royalmail.com and access your account through a secure passwordand PIN number.

Features:

• A user friendly interface allowingcustomers to fill out docketinformation on the services they have.The system supports its own pricingengine which enables easy calculationof postage for dockets or estimates.

• A web-based platform which onlyrequires an internet-ready PCwith Internet Explorer 5 software or better to access. Anyone in the client organisation who has the access codes can look intothe system at any time e.g. finance or marketing departments.

• The ability to store posting informationand generate reports.

• If the customer is on direct debit theycan look up what they will be billed.

Benefits:

• Removes the need to order, store or manually complete paper dockets.

• Holds an accessible archive of docketdata (2 years), which can be presentedin pre-programmed reports ordownloaded into other systems.

• Gives the ability for anyone in a clientorganisation with access rights to viewand verify on-line all mailing activityundertaken on their behalf by thirdparties (e.g. mailing houses).

• Provides direct debit statements online for those who pay by this method (this could be an added incentive for customers to move to this form of payment).

• The system supports its own pricingengine which enables easy calculation of postage for dockets or estimates.

Help point

If you are interested in using E*Procontact your account handler or yourlocal Royal Mail Sales Centre to arrangea demonstration on 08457 950 950.


Work out the costs using the Rate Card

When filling in the docket you will need to calculate the cost of your mailing.To do this please use the InternationalDestination Sort Rate Card.

The Rate Card prices are grouped intozonal or country prices. (For WesternEurope, this also includes format prices.)Most destinations outside Western Europe fall into zonal prices – lookon the back of the Rate Card to see which zone a destination is in.

When calculating the cost of yourmailing, please remember to exclude the bag weight.

Please note

Please check that you have filled indockets correctly. Wrong or missingpaperwork may delay your mail andresult in rework charges being applied to your account.

If mail is not presented correctly, theremedial work charge as specified on theInternational Destination Sort Rate Cardwill be applied.

Bundle Rate charge

If you are sending Bundle Rate mail (see page 9) the Bundle rates are shown on the Rate Card.

Please note that when filling in a docket for Bundle Rate mail, you need to show which country the mail is going to. Remember to use the correct servicecode for the mail speed you require.

17

Despatch

Collection

If you have not already booked yourcollection (see page 3), please contactyour local Royal Mail Sales Centre on 08457 950 950 to arrange this.

Help point

Advising your local Royal Mail Sales Centre in advance of posting volumes will greatly assist us in the planning and processing of your mail.

Order more supplies

Once you’ve completed an InternationalDestination Sort mailing, you may need to replenish your stocks of bags, bag ties,labels, docket books and customs formsready for your next mailing.

Please contact your local Royal MailSales Centre on 08457 950 950 formore supplies. Alternatively please orderdirect from HWDC using the order formenclosed with this user guide.

Please allow 72 hours for the delivery of stock.


Appendix ASample addresses

Western Europe

Herr Franz HuberBeethovenstrasse 121010 WIENAUSTRIA

M. Emile DuboisRue du Diamant 2154800 VERVIERSBELGIUM

Mr Thor NielsenTietgensgade 1378800 VIBORGDENMARK

Mr Torben RaldorfPO Box 100COPENHAGEN 1004 VIBORGDENMARK

Mr Asko TeirilaPO Box 51139140 AKDENMAAFINLAND

M. Robert MARINRue de l’EgliseDunes82340 AUVILLARFRANCE

Mme Marie PAGE23 Rue de Grenell75700 PARIS CEDEXFRANCE

Mail to France

When addressing mail to France, write the surname in CAPITAL letters.

Mrs F MeierWeberstr. 2 53113 BONN 1GERMANY

Mr P KundeLange Str. 1204103 LEIPZIGGERMANY

Mail to Germany

Due to Germany’s strictconditions for accepting mail,when addressing your items you must:

• use the five-digitpostcode

• put the postcode beforethe town name

• put the house numberafter the street name.

If the above are not carried out, your mail may be returned with no attemptat delivery.

Some items are still being sentwith old four-digit postcodes,thus causing serious delays.

Mr George LatsisAlkamenou 37117 80 ATHENSGREECE

Mr Jon JonssonEinimel 80107 REYKJAVIKICELAND

Mr Gerard Carey45 O’Connell StreetDUBLIN 1REPUBLIC OF IRELAND(Only Dublin has postcodes.)

Sig. Giovanni Mascivia Garibaldi 2747037 RIMINI RNITALY

M. Jaques Muller71 route de Longway4750 PETANGELUXEMBOURG

MONACO(As France)

Mr J van DietenMorsstr 1112312 BK LEIDENTHE NETHERLANDS(There should be a double space between the postcode and the post town.)

Herr Hans HansenSvingen 229230 BEKKEHAUGNORWAY

Senhor Carlos Manuel PereiraAv das A’Augsa LivresMonte Trigo7220 PORTELPORTUGAL

Rosalina SilvaR Conde Redondo 801192 LISBOA CODEXPORTUGAL

Sra Ana JimenezMimbreras 403201 ELCHE (Alicante)SPAIN(The province should be includedin brackets after the town.)

Fru Inger LiljaVasavagen 3 4tr582 20 LINKOPINGSWEDEN

M. Andre PerretSchanzenstrasse 73030 BERNESWITZERLAND

19

Rest of World

Mr J Brownhall264 High StreetALLAMBIE NSW 2100AUSTRALIA(The State abbreviation should be inserted on the same line as, and between, the town and postcode.)

Sr. Ronaldo GanclavesAv Paulista 952, Apto 16B VISTA01311–300 Sâo Paulo - SPBRAZIL

Dr Tzantcho GantchevDimo Hadjikimov 61606 SOFIABULGARIA

M Jen Durand150 Rue Nepeau App 5OTTAWA ON K1P 2P6CANADA

Ana CarIlica 2541 000 ZAGREBCROATIA

M. Miroslav OndevejkaFibichova 92125 02 PRAGUE 3CZECH REPUBLIC

M. Horvath LASZLOBudapestKossuth u.71055HUNGARY

Mr G Kaul27 Rue Yafo91999 JERUSALEMISRAEL

Mr Yushi Morimoto504 Kasumigaseki 1 chome, Chiyoda-kuTOKYO 100JAPAN

Mr Hong Kil-Dong100 Sejongno, Jongno-guSEOUL 110–050REPUBLIC OF KOREA

Mr Joaquim CepedaSan Antonio Abad 120 – Piso 406820 CIUDAD DE MEXICOMEXICO

Mr B Parker64 Waterloo QuayWELLINGTON 1NEW ZEALAND

Mr Jan Kalinkowskiul Cicha 562–806 KALISZPOLAND

Mr Gheorghe PetraruBd Golescu 3877113 BUCHARESTROMANIA

Ivanova I.S.Medyn oulitsa Gazagin 7103375 MOSCOW K–375RUSSIAN FEDERATION

Mr Stevan RaukovicPalmoticeva 211001 BELGRADESERBIA(Items for the former Yugoslaviashould be addressed to theRepublic concerned.)

Mr Tan Kay Hui532 Chai Chee RoadSINGAPORE 1646SINGAPORE

M Jan KemrOlsanka 18820 01 BRATISLAVA 1SLOVAK REPUBLIC

Mr Sudhorn Yoothong13/54–26 Chaeng Waltana RoadBang KehnBANGKOK 10002THAILAND

Mr Mazhar AlkanIskele Caddesi 3506101 ANKARATURKEY

Mrs L Projivalsky252001 KIEVProspect F SkarynaUKRAINE

Mr Joe Engle1612 Dexter StreetFORT WAYNE IN 46805UNITED STATES OFAMERICA

Mr Bill Harrison347 L’Enfant Plaza SWWASHINGTON DC20260–6500USA(If only the first half of the postcode is known, this will besufficient, although both parts are preferred. The abbreviationUSA is also acceptable.)


Appendix BDestination Sort (format sort)

Sorting by format

What is sorting by format?

Sorting by format means grouping youritems by size, thickness and weight. There are three groups:• Letters (called P)• Flats (called G)• Packets (called E).

The letters P, G and E refer to sizes (Petit, Grand and Encombrant) recognised by the Universal Postal Union.

When to sort by format

You only need to sort by format whensending mail to Western Europe.

How to sort by format

Use the Format Sort template. This gives sizes, thickness slots and weighttargets for you to compare your mail items against. These are also shown in the table above. Sort your items into three groups – Letters (P), Flats (G) and Packets (E).

How to use this template

The dimensions for Letters (P) are shown in the table above. Measure youritem, check it in the slot for thickness, and weigh it. If it is within all three limits, group it with other Letters (P).

If it exceeds any one of these limits, tryit against the size, slot and weight limits for Flats (G), shown in the table above. If it is within all three limits, group itwith other Flats (G).

If it exceeds any one of these limits, group it with other Packets (E). Themaximum size and weight for Packets to format sort countries are those forall International Destination Sort mailshown on page 3.

For each Western European destination,place your format sorted items intoseparate bags – ie one bag for all Letters(P), one for all Flats (G) and one forall Packets (E).

Tick the destination label

The destination labels for format sortedmail are slightly different from normaldestination labels. On both the Priority and Economy labels there are tick boxesfor you to indicate whether the bagcontains Letters (P), Flats (G) orPackets (E). Please tick the relevant box.

Filling in the docket

When you fill in the docket you mustindicate which format the mail is by writingthe code in the Type column (ie P, G or E) on the CA83 docket. Use a separate line for each format, even if the bags are going to the samecountry. Please refer to the example docketCA83 (see page 16).

Letters (P) Flats (G) Packets (E)

245 x 165mm 381 x 305mm See below

100g 500g See below

5mm 20mm See below

Maximum size

Maximum weight

Maximum thickness

21

Other Royal Mail international services

International Zone and Format Services

International Zone and Format Services are based around the principle of sortingto save. In return for simple presortationyou can save money on yourinternational mailings.

They offer:• choice of two delivery speeds,

Priority or Economy• two presortation options (Zone only,

split into Western Europe and Restof World, or Zone and Format, splittingWestern Europe down further into three selections based on mail size,thickness and weight)

• Mail Preparation options to help prepare your mail.

Help point

For more information on all theseservices, contact your local Royal MailSales Centre on 08457 950 950 orvisit our website at www.royalmail.com

International Response Services

International Response Services extendsthe principle of the UK reply-paid systemto items mailed overseas.

International Response Services is available for a highly competitive annuallicence fee and charge per item returned.

There are four main services:• International Business Reply (IBRS)

Your mailing carries a pre-paidresponse mechanism with a UKaddress, so recipients can respond by Airmail at no cost to themselves.

• International Admail LettersYour reply device is pre-paid with a local return address, giving yourmailing a local look.

• International Admail PacketsYour reply device is pre-paid with a local return address, giving yourmailing a local look.

• International Stamped ResponseYou give your customers a local address to reply to.


Airsure and International Signed for

You can now choose between twoservices that offer the combination of speed, security and flexibility.

Airsure

Airsure – It’s fast, safe and simple.

With our express service Airsure, yourletters, small packets and printed papersleave the UK on the first available flight,receive priority handling abroad and are electronically tracked. This means you can check the progress of youritem on-line, including confirmation ofdelivery. You can confirm delivery on our website at www.royalmail.com orby calling 0845 609 2609.

Airsure

Airsure items receive priority handlingboth in the UK and abroad, but RoyalMail cannot guarantee delivery timesbecause delivery standards vary fromcountry to country. Airsure items receive electronic confirmation of delivery at their destination but they are not signed for on delivery.

Maximum weight is 2kg.

Our aim is to continually extend therange of Airsure destinations. For latestinformation, ask at your Post Office®

branch, call 08457 950 950 or visitwww.royalmail.com/airsure

Airsure is available to the following destinations.

AndorraAustriaAzoresBalearic IslandsBelgiumCanary IslandsCorsicaDenmarkFaroe IslandsFinlandFranceGermanyIcelandIreland (Rep of)

LiechtensteinLuxembourgMadeiraMonacoThe Netherlands New ZealandNorwayPortugalSlovak RepublicSpainSpitzbergenSwedenSwitzerlandUSA

23

International Signed For

When you need the security of knowingyour item will get a registered (Signed For) delivery and a quick despatch from the UK, International Signed For is theservice to choose. Available, via Airmail, to the majority of destinations worldwideInternational Signed For gives you the assurance of knowing your items will be registered (Signed For) at the destination address*.

With International Signed For sent byAirmail, your letters, small packets andprinted papers will be fast–tracked onto the first available flight to their destination.

For more information, ask at yourPost Office® branch, call 08457 950 950or visit www.royalmail.com

Royal Mail Swiftairis no longer available.

Please use International Signed Forwhich as been upgraded and nowincludes accelerated despatch from the UK as well as a registered (signedfor) delivery. Alternatively use Airsure,which provides express delivery andon-line tracking. See the previouspage for Airsure destinations.

* The destination post office’s delivery agent will obtain a signature(not necessarily that of the addressee)for your item, and the delivery will be recorded at the post office local to the point of delivery. This means, if you have reason to believe your item has not been delivered, Royal Mailcustomer service can undertake an enquiry on your behalf with theoverseas postal administration.

Please note however, unlike the inland Recorded (Signed For) service,when using International Signed ForRoyal Mail is unable to provide a copy of the recipient’s signature.

With International Signed For, youritems are electronically tracked only up to the point they leave the UKand delivery times abroad cannot beguaranteed. International Signed Foris also available with Surface mail tomost destinations. Maximum weight is2kg for either Airmail or Surface mail.

Code Qty Shipping Status

(Green customs label) OE1050C

CN25

CN26

P5640C

IDC01

Bag Labels

International Destination Sort M-Bag Address Label

International Destination Sort Priority Bundle Label

International Destination Sort M-Bag Address Label

International Destination Sort Rate Identifier Label

International Bag Ties

Code Qty Shipping Status

(Blue) MB4GB

(Grey) MB8A

(White) MBX

Mail Bags

International Destination Sort Priority & Priority M-Bag

International Destination Sort Standard Bag

Standard M-Bag & Economy M-Bag

Destination Qty Shipping Status

e.g. Frankfurt 50

Service Country

e.g. Germany

Email Contact Address

eg. Priority, Standardor Economy

Heathrow Worldwide Distribution CentreInternational Destination Sort bags and labels order formFax to 01753 484876 or email [email protected]

Please note: Target despatch time is within 48 hours of receipt(orders received after 12 noon will be classed as next day receipt)

PLEASE NOTE THAT BUFF ROUTING LABELS ARE NO LONGER REQUIRED

Date of Order: No of pages:

Account Number

Contact Name

Company Name

Address

Postcode

Tel No.

Fax No.

Although correct at the date this booklet went to print, from time to time services may be added to, or withdrawn. Up-to-date information may be obtained from your local Royal Mail Sales Centre on 08457 950 950.Calls charged at local rate.

Royal Mail’s International Destination Sort User Guide. Version 6.Royal Mail is a trading name of Royal Mail Group Ltd.© Royal Mail Group Ltd 2006. All rights reserved.The Royal Mail Cruciform is a registered trade mark of Royal Mail Group Ltd.