11121_work ethics and etiquettes

7/31/2019 11121_work Ethics and Etiquettes

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Good Work Ethics

Work ethics can be described as a set of values,which involves the right attitude, correct behavior,

respect for others and effective communication. Essentially, work ethics regulate what an

employee would do in different situations in office.

The habit of following good work ethics is intrinsic

- it comes from within. It involves our morality andother values, apart from what our parents havetaught us.

Workers exhibiting good work ethics are

considered eligible for better positions and moreresponsibilities. Hence, it becomes important to behonest, responsible and dependable.


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Honesty:Any job assigned to you should be done with utmosthonesty, without cheating, lying or stealing. It is psychologically

proven that if a person doesnt follow work ethics, his/her

conscience will be bothered. Dependability: Those who are dependable are considered

reliable as well. Hence, it is necessary to develop the quality of

being a responsible person. This will, in turn, foster excellent

results and set you as a good example for those around you.

Efficiency:Efficiency is vital for your own growth as well as thebetterment of the company you are working with. It is very easy

to spot inefficient employees, who waste a lot of time and

resources. However, efficiency is still a hallmark of good

workers.

Positive Work Habits: Inculcate good working habits that willimpress the people you are working with and your superiors as

well. Coming to work late, dressing inappropriately and shuffling

jobs are considered as signs of not following good work ethics.


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Initiative: To be successful in whatever you do, it is vitalto take initiatives on your part. Dont wait to be told what

to do. If you are doing the right thing in an acceptable

manner, do not hesitate to take initiatives Humility: Humbleness and modesty are amongst the

necessary elements of good work ethics. Only a fool is

arrogant, while a wise person always shows traits of

humility. Positive Attitude: Maintaining a positive attitude at work

is very important to accomplish your tasks successfully.

This is because your colleagues get affected by your

mannerism and respond accordingly. Teamwork:Always remember that you are a part of the

team, no matter what role you play in it. Do what is not

only good for you, but also, beneficial for the team as a

whole.


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Work Etiquette

Work Etiquette is a code that governs theexpectations of social behavior in a

workplace, in a group or a society. WorkEtiquette tells the individual how to behavewhen dealing with situations in a workingenvironment however trivial the situation is.

Office etiquette in particular applies to co-worker interaction and communication withcolleagues.

The common general codes of etiquette at

the work place are: Greeting a person well on the first meeting ofthe day.


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In a meeting or in discussion, relevantreferences should be mentioned withoutmentioning any person by name who is

closely related to the work. Persons leading a team of people should be

able to understand all the views of his/herteam before concluding to a decision or

making a point. In a meeting, keeping the handphone/cellular

phone in a silent / vibration mode so it doesnot interrupt the discussions on hand and

other members of the meeting. Likewise, theperson can send a message to the callingparty who requires urgent attention byexcusing himself/herself from the meeting ordiscussion.


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When a person is talking or delivering a

speech, other members of the group

should not abruptly interrupt him/her. If

anything is to be said on the discussedtopic, the questions or suggestions should

be noted down and raised politely at the

permitted time (mostly at the end of thespeech).


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1.Business Conversation

Enhancing and expanding your conversation

skills can help you create buy-in for your ideas,

make better-informed decisions and obtain

committed action from others. After assessing

your present communication style, youll

practice shaping engaging, clear and effective

business conversations through real-worldscenarios.


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How You Will Benefit

Express your ideas completely and succinctly

to build rapport

Leverage conversational dynamics to get

results

Avoid leaving others in mind-reader mode

Use effective business conversation as a

coaching and performance tool Come out a winner in any business

conversation


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What You Will Cover

Focused Conversation Skills

Creating a focused and results-orientedconversation goal

Achieving clarity by organizing your ideas andremaining focused

Redirecting conversations that have gone off-track, exiting those that are dragging

What to include in your business conversationsfrom the listeners perspective

How to create complete messages that coverall critical information

Calibrating language to avoid becoming too

specific or too abstract


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Integrating confidence and competence into

your conversational behavior

Engaging Others in Conversation

Building rapport and establishing open

communication

Listening strategies to gain information andcreate conversational bridges

Asking and responding to questions as a wayto promote effective business conversations

Communication insights to help you flex yourpersonal style to others preferences


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The appropriate role of humor

Choosing the right verbal and nonverbal

language to create consistent, coherent and

targeted messages

Implications of gender and culture on the

dynamics of conversations

How to avoid creating or showing

defensiveness in business conversations


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2. .Dressing For Work

A work dress code is a set of standards that companiesdevelop to help provide their employees with guidanceabout what is appropriate to wear to work. Work dresscodes range from formal to business casual to casual.

The formality of the workplace dress code is normallydetermined by the amount of interaction employeeshave with customers or clients.

In workplaces where some employees interact withcustomers or clients and others do not, an organization

may choose to have two dress codes. A more casualwork dress code is normally adopted for employeeswith no customer or client contact.


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Your Company's objective in establishing a businesscasual dress code, is to allow our employees to workcomfortably in the workplace. Yet, we still need ouremployees to project a professional image for ourcustomers, potential employees, and communityvisitors. Business casual dress is the standard for this

dress code.

Because all casual clothing is not suitable for the office,these guidelines will help you determine what isappropriate to wear to work. Clothing that works well

for the beach, yard work, dance clubs, exercisesessions, and sports contests may not be appropriatefor a professional appearance at work.


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3.Entertaining Customers

No matter what business you are in, one of

the most important assets you have are yourloyal customers. At the end of the day the

clients that feel good about dealing with youare those that will stick with you long term.Clients who are with you long term are alsoclients that are usually understanding when

things do not go as planned. It is all about therelationship. To build that relationship, you

need to entertain.


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Customer loyalty matters because selling more toexisting customers is easier, and cheaper, thanfinding and selling to new ones.

Loyal customers tend to buy more, moreregularly. And they will frequently recommendyour business to others.

This briefing covers:

Understanding who your most valuable customersare.

How to achieve a high standard of customer carefor all your customers.

How to turn your most valuable customers intoyour most loyal customers.


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A total approach

Make customer care a key part of your business strategy.

Effective customer relationship management meansorganising your entire business to focus on the needs of

customers.

List your top key accounts, and give these customers the best

service. Make sure customer-facing employees have access to all the

information they need to serve customers efficiently.

Give them the power to make certain decisions

independently. Draw up a set of procedures and standards to be used

wherever customers have direct contact with your business.

For example, set standards for speed and courtesy when

answering phone calls.


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Essentials of customer care

Whatever added extras you may offer, they will beuseless if you do not give your customers excellentbasic service.

2.1 Encourage employees to deliver high-quality

customer care. Make sure employees have good basic communication

skills.

For example, a poor telephone manner will ruin thecredibility of a telesales company.

Train employees in job-specific skills.

For example, get sales people to listen to the customermore, so they sell intelligently, not aggressively.


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Train all relevant personnel how to answer and

deal with telephone calls.

Make sure employees can handle complaints

effectively. They should apologies, be sympathetic, listen,

establish the facts, agree what to do, and then

do it. Ask employees for ideas on how your

customer service could be improved.

11121_work ethics and etiquettes

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