13 best practices of office management
TRANSCRIPT
![Page 1: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/1.jpg)
PRACTICESof Office Management
BEST
![Page 2: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/2.jpg)
UNDERSTAND THE PRACTICE
11
![Page 3: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/3.jpg)
Be KNOWLEDGEABLEabout the practice.
![Page 4: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/4.jpg)
Be able to ANSWER QUESTIONSabout the practice forboth staff& clients.
![Page 5: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/5.jpg)
Be able to ANSWER QUESTIONSabout the practice forboth staff& clients.
![Page 6: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/6.jpg)
ImplementPOLICY &
PROCEDURESto the staff.
![Page 7: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/7.jpg)
SUPPORTTHE PROCESS
2
![Page 8: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/8.jpg)
Understand the
MISSIONof the practice.
![Page 9: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/9.jpg)
EVALUATEwhether the
mission goalsare being met.
![Page 10: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/10.jpg)
MAKECHANGES
to the missionto allow for
more efficiency.
![Page 11: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/11.jpg)
Allow for INPUTfrom the client.
![Page 12: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/12.jpg)
KNOW CURRENT PROCEDURES
3
![Page 13: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/13.jpg)
EDUCATEyourself on the newest
office procedures.
![Page 14: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/14.jpg)
Be able to
TALK CONFIDENTLY about procedures.
![Page 15: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/15.jpg)
IMPLEMENTPROCEDURES
on a daily basis.
![Page 16: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/16.jpg)
ADJUST procedures to fit a client.
![Page 17: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/17.jpg)
UP-TO-DATEON PRODUCTS
4
![Page 18: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/18.jpg)
Be familiar with yourSALES REP.
![Page 19: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/19.jpg)
Be familiar with yourSALES REP.
![Page 20: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/20.jpg)
COMMUNICATEwith your sales rep.
![Page 21: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/21.jpg)
COMMUNICATEwith your sales rep.
![Page 22: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/22.jpg)
Be OPEN to NEW products.
![Page 23: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/23.jpg)
Know what SELLS.
![Page 24: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/24.jpg)
LISTENto staff and clients.
![Page 25: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/25.jpg)
5IMPROVE
PRODUCTIVITY
![Page 26: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/26.jpg)
Insure that all are using their time productively.
![Page 27: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/27.jpg)
Use email, calls and texts for
quicker contact.
![Page 28: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/28.jpg)
Outline individualstaff responsibility.
![Page 29: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/29.jpg)
Identify thego to personin an emergency.
![Page 30: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/30.jpg)
BE ATTENTIVETO STAFF
6
![Page 31: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/31.jpg)
Provide leadership to staff.
![Page 32: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/32.jpg)
EnsurePOLICY & PROCEDURESare beingfollowed.
![Page 33: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/33.jpg)
Ask forfeedback &
LISTENTO STAFF.
![Page 34: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/34.jpg)
7PROMOTETEAMWORK
![Page 35: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/35.jpg)
Conference with staff.
![Page 36: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/36.jpg)
Allow staff to follow through
with client.
![Page 37: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/37.jpg)
COMMEND STAFFon a good job.
![Page 38: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/38.jpg)
8IDENTIFYCLIENTS
![Page 39: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/39.jpg)
Know your client base.
![Page 40: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/40.jpg)
Assure clients theirfeedback matters.
Listen to your clients.
Get feedback from clients.
![Page 41: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/41.jpg)
Assure clients theirfeedback matters.
Listen to your clients.
Get feedback from clients.
![Page 42: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/42.jpg)
Assure clients theirfeedback matters.
Listen to your clients.
Get feedback from clients.
![Page 43: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/43.jpg)
REDUCEDELAYS & WAITS
9
![Page 44: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/44.jpg)
Know if there are delays.
![Page 45: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/45.jpg)
Relay to clients about
delays.
![Page 46: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/46.jpg)
Ask if client would like to reschedule.
![Page 47: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/47.jpg)
UNDERSTANDTHE CLIENT’S POINT-OF-VIEW
10
![Page 48: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/48.jpg)
Though clientsmay not be right their
voice is important.
![Page 49: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/49.jpg)
ASSURETHE CLIENT
that the matter will be taken
care of.
![Page 50: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/50.jpg)
Know when todefer a clientto anotherindividual.
![Page 51: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/51.jpg)
Know when to STEP INto assist staff with the client.
![Page 52: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/52.jpg)
11DEAL WITH ISSUESIMMEDIATELY
![Page 53: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/53.jpg)
Handle issuesas soon as they
happen in an appropriate
manner.
![Page 54: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/54.jpg)
Avoid repeated issuesby conferencing.
![Page 55: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/55.jpg)
Learn fromissues &
implement
![Page 56: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/56.jpg)
Learn fromissues &
implement CHANGE.
![Page 57: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/57.jpg)
PROCESS CLIENTSSUCCESSFULLY
12
![Page 58: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/58.jpg)
Be preparedfor clientsand follow procedures to welcome them.
![Page 59: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/59.jpg)
LISTEN attentively to the client.
![Page 60: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/60.jpg)
& send them off satisfied.
Conclude their business
![Page 61: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/61.jpg)
13REVIEWTHE DAY
![Page 62: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/62.jpg)
Were all requirementsmet?
![Page 63: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/63.jpg)
Were the clients satisfied?
![Page 64: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/64.jpg)
If not, what can we do better?
![Page 65: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/65.jpg)
Implement new procedures.
![Page 66: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/66.jpg)
Identify resolutions to staff issues.
![Page 67: 13 Best Practices of Office Management](https://reader035.vdocument.in/reader035/viewer/2022081605/58f1f0e01a28abd40d8b457b/html5/thumbnails/67.jpg)