office 2010 adoption best practices microsoft and brainstorm present
TRANSCRIPT
Office 2010 Adoption Best Practices with…
» Dan See • Microsoft• 4-years Account Technology Strategist (ATS)• Responsible for overall deployment of Office 2010 &
Windows 7 for Greater Southwest District • 11-years Director of Infrastructure at Franklin Covey• Fell out of tree, landed on head
» Derek Adams • BrainStorm • 7-years VP of Technology • Lover of all things bacon
Office 2010 Adoption Agenda
» Philosophies: Adoption & Training» Need: Why Office 2010?» Preparation: Ensuring IT readiness» Preparation: Ensuring user readiness» Benefits: What is already available?» More Free Resources: Office 2010 Adoption Kit
Defining the Adoption Need
13On average, only 13% of desktop software features are used.
- IDC, 2001
Office applications overhaul UI and introduce a Ribbon.
- Microsoft, 2007-2010
Longevity is confused with familiarity
80%
From introduction of Word 1.0 to Word 2003, functionality increased from 50 to 300 menu items and from 100 to 1,500 commands.- Microsoft, 2007
Customers submit feature requests for Office 2003, 80% of which are already in the product.
- Microsoft, 2003-2006
Users Have Specific Moments of Need
Affinity and awareness
Deployment Monday
Skill development
Performance support
New Office Ribbon UI» Office’s Ribbon
60 to 70 percent most commonly clicked Office functions
while using 13 percent less screen real estate
» Office 2007 New UI AppsWord, Excel, PowerPoint, Access, Outlook (well, ½ of it)
» Office 2010All products share same user experience “Ribbon Everywhere”
» Consist user experience – in Windows 7 now too
Why Adopt Office 2010 Now?
» Advanced breakthrough features (multi-user editing)
» Most recent security enhancements
» Faster» Maximum Supportability» Easier deployment options» Best disaster recovery
options» Best BI insight from Excel,
PowerPivot and more
Best leverages customer’s investment with deepest integration into Microsoft platform technologies:» Exchange» Presence (OCS)» SharePoint» Forefront Identity Management
(FIM)» Rights Management (RMS)» Windows Server 2008 R2» Active Directory – Group Policy» Windows Workflow Found.
(WWF)» SP Enterprise Search + FAST
Why Adopt Office 2010 Now?
» Reduces Operational risks with new compliancy features
» Competitive Advantage» Same UI for Visio, Project,
WebApps and free office.live.com consumer version
» Social connectors» Best support for
telecommuting workers
» Contains numerous advancements from multi-billion R&D investments
» Supports App-V» Supports latest hardware
advances(e.g. DEP, ALSR, 64-bit)
» Lessens dependencies on 3rd party photo tools
What is your deployment strategy?» Choose a strategy that fits your organization and helps you deploy
in the quickest, most streamlined fashion.
High touch
Lite touch
Zero touch
1
Options: Things to consider:
Deploy Through• Fork-lift,
hardware refresh or hybrid model
• Rich client, RDS, VDI
• Network based, standard image deployment with limited / no interaction
License Agreement• Select
Agreement• Enterprise
Agreement• MDOP
Existing Infrastructure • Distributed
locations• Managed
networks• Standard config
(# of images)• Windows
Server , SCCM
Expected Interaction• Manual,
hands-on• Limited• 100%
automated
Tools to use• VL Media• Windows AIK• MDT 2010• ACT 5.5• Microsoft
Assessment and Planning Toolkit
• WDS• SCCM
2
3
Key stages of deployment & associated tools
Organization
readiness
• Determine your organization’s Windows 7 readiness by utilizing the Microsoft Assessment and Planning Toolkit
Compatibility
testing
• Check your hardware compatibility
• Utilize ACT 5.5 to conduct Application Compatibility and remediation
Develop the gold image
• Create the gold image with necessary apps, drivers and updates
Prepare infrastruc
ture
• Use MDT 2010, USMT
• Configure desktop management tool along with AD
Deploy the
image
• Install MDT 2010 and create additional packages (USMT, Customer setting, etc.)
Right time. Right audience. Right medium.
Buzz Days
Quick Start Cards
QuickHelpTM
Video Training
Instructor-Led Training
Train-the-Trainer
Features
Benefits
Personality
Change
» BrainStorm QuickHelpTM
Video training right in the Ribbon
Video clips run 1- 4 min
100s of clips per application
Full search functionality
In-product performance support
Content is where, and when users need it
The Do Better Work Faster Solution
“The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office.
It’s a great complement to our existing content for users”
Jessica Reading Content Publishing Director, Microsoft Corp.
As featured in October 2010 Product Press Release
The Printed Power House Solution
6-Page, trifold, durable quick reference
Step-by-step, full-color instructions
New popular features, key board shortcuts
Free additional online video resources
Available for most desktop applications
Customization available
Multiple Languages Available
» BrainStorm Quick Start Cards
Build
Awarenes
s
• Home Use program
• Posters and Flyers
• First Look Free e-Book
• Microsoft Experience Center
• Enterprise Learning Framework
• IW Branded Store
Train
Users
• Productivity Hub
• Buzz Days
• Getting Started Guides
• Product Guides
• Training Partners
• Interactive Guides
• Office Ribbon Guides
• SA E-Learning Courses
Provide
Additional Resources• Tips and
Tricks Webcasts
• Weekly E-mail Templates
• Office Online
• Microsoft Office Specialist (MOS) Certification
• Ribbon Hero
Your Microsoft Account Benefits
Microsoft Experience Center
Hands-on environment for key corporate and LOB influencers and leaders to test drive our integrated business productivity platform. e.g. HR, Sales, Execs, Trainers
Build Awareness
Contact your local account team for assistance in scheduling a session.
Productivity Hub
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1
Requires SharePoint
CAL
Train Users
Posters and Flyers
http://www.microsoft.com/downloads/details.aspx?FamilyID=730978c2-432e-4496-a40e-59bd6ab1a37d&displaylang=en
Build Awareness
Weekly E-mail Templates
» IT managers can send to end users over 12 weeks
» Helps users ease into learning about the new features in Office 2010
http://www.microsoft.com/downloads/details.aspx?FamilyID=730978c2-432e-4496-a40e-59bd6ab1a37d&displaylang=en
Additional Resources
Office Branded Store
To generate launch excitement, customers can order Office merchandise
http://www.co-store.com/iwbrandedmerchandise/
Build Awareness
Home Use Program
» Home-use rights for information worker products
» Employees naturally gain more skills which helps improve productivity
» Bulk order is available
http://www.microsoft.com/licensing/software-assurance/home-use-program.aspx
Build Awareness
Interactive Guides » Use it online or install it – this fast (really fast) guide helps
you find key Office 2003 commands in Office 2010.
http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-HA101794130.aspx
Train Users
…and just for fun Ribbon Hero
» Game for Word, PowerPoint, and Excel 2007 and 2010.
» Boost Office skills and knowledge.
» As a concept test, this add-in is not supported, but is an opportunity for you to try out an idea Office Labs is working on.
http://www.officelabs.com/ribbonhero
Additional Resources
Additional Resources
» Office 2010 Solution Centerhttp://support.microsoft.com/gp/gp_off_main#tab0
» Office 2010 Springboard Serieshttp://technet.microsoft.com/en-us/office/ee263913.aspx
» Windows 7 TechCenterhttp://technet.microsoft.com/en-us/windows/dd361745.aspx?ITPID=article
Additional Resources
Training Partners
» Training partners are a great resource to help you round out your training plan
» Example training formats:• Auditorium• Live Online Training
For customers with national or global footprints
• Hands-On Training• Training Solutions • Executive Coaching (white-glove treatment)• Help Desk• Adoption Kit
Train Users
More Tools to Aid in the Process
» Office 2010 Adoption Kit • Deployment Quick Start Card
6-page quick reference illustrating a deployment path to kick-start your preparation and answer IT questions
• Quick Start Cards A sampling of 6-pages of step-by-step,
illustrated instruction cards, available for major Microsoft Office applications
• Video-Based Training from the Ribbon 3-month trial to QuickHelp, the video
training solution delivering thousands of short, easy-to-search clips right from to the Ribbon in Microsoft Office