14 steps to improve your system training
TRANSCRIPT
14 Steps to Improve Your System Training
Set the sceneDefine the ‘epic challenge’
“Adopt a new system overnight while giving the same (or better) great service than before.”
1.1.
By Rob Dennison © www.trainiac.com
Create a themeBuild a theme around the epic challenge
-Eg.all switch together, switch :: fit, licensed to switch, ready to switch, training to switch
2.2.
By Rob Dennison © www.trainiac.com
Campaign it!Start earlyRepeat oftenBuild excitement and energyApply marketing ideas to the training situation
3.3.
By Rob Dennison © www.trainiac.com
Sell the “why”Pain versus gainOld versus newA versus BGet everybody clear on why it’s importantBridge the two states
4.4.
By Rob Dennison © www.trainiac.com
Share the journeyMake it clearShow what happens and whenShow what to expectShow what’s expected
5.5.
By Rob Dennison © www.trainiac.com
Analyse the contentWho needs to know what?
6.6.
By Rob Dennison © www.trainiac.com
Teachable momentsUse practical learning touchpoints that work for the business
7.7.
By Rob Dennison © www.trainiac.com
Customise the learning pathsBuild role specific learning paths ... taking learning touchpoints into account
8.8.
By Rob Dennison © www.trainiac.com
ContextualiseLink system screens to the real business of customers and whatever it is that you do
9.9.
By Rob Dennison © www.trainiac.com
Think about the learnersKeystroke with context versus keystroke and screen fatigue
10.10.
Simulate the systemShow meTeach meTest me
11.11.
By Rob Dennison © www.trainiac.com
A case for repetitionStart earlyBuild increasing exposure to content
12.12.
By Rob Dennison © www.trainiac.com
CelebrateRecognise and celebrate all the wins along the way
13.13.
By Rob Dennison © www.trainiac.com
Reviewend strong
14.14.
By Rob Dennison © www.trainiac.com
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