1401 sap customer connection for sap eam plant maintenance 2014

8/19/2019 1401 SAP Customer Connection for SAP EAM Plant Maintenance 2014

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Orange County Convention Center

Orlando, Florida | June 3-5, 2014

SAP Customer Connection for SAP EAMPlant Maintenance (2014)Bob Pennington / Hemant Rathod


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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without

the permission of SAP. This presentation is not subject to your license agreement or any other service or

subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

document or any related presentation, or to develop or release any functionality mentioned therein. This

document, or any related presentation and SAP's strategy and possible future developments, products and

or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information in this document is not a commitment, promise or legal

obligation to deliver any material, code or functionality. This document is provided without a warranty of any

kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. This document is for informational purposes and may not be

incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results

to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making

purchasing decisions.

Legal disclaimer


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Agenda

Introduction Customer Connection Program

What has been accomplished so far

Current status of EAM Plant Maintenance 2014 project

Recommended process from ASUG

Q & A?


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SAP Influencing Programs for customers

SAP offers three channels for customer influence,

each with a different focus:

VisionInnovationImprovement

Today’s Solution

Customer Connection

Improvements

Planned Solution

Customer Engagement

Initiative

Next Products and

Solutions

Future Directions

Executive Advisory

Councils

Strategic Concepts


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Customer Connection is the influencing channel for customers

to improve today’s products and solutions

Improvement

Today’s Solution

Customer

Connection

Improvements

Channel for small enhancements & improvements of

SAP products and solutions

Improvement delivery takes place via SAP Notes and SP’s

Open channel to SAP User Groups/Customer Communities

The program is driven by SAP customers, structured in

Focus Topic projects

Proven collaboration model established:SAP and customers co-operate in Focus Topic projects


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How Customer Connection Focus Topics are defined

Customer Connection program follows a project approach

SAP customers (user groups/communities) request Focus Topic (= scope of specific project)

SAP defines Focus Topic projects with fast cycle times and dedicated scope

Each project within the Customer Connection program has a specific timeline

Focus Topic RoadmapCustomer Connection Engagement

Evaluate requested Focus Topic

Check criteria for a Focus Topic project

Transparency on decision based on:

• Market demand/customer base

• Active User Groups• Available and allocated capacity

Approved projects

Defined project timeline

Focus Topic definition process

Focus Topic requested by

customers


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Contribute and Benefit from Customer Connection

Tool Framework

Benefit and Use

Identify potentials and find relevant

improvements for your SAP products

Use established maintenance processes

(Note/SP implementation)

Contribute and Influence Submit Improvement Requests

Discuss, subscribe and exchange with others

influence.sap.com sapimprovementfinder.com

New projects with start in June 2014

• EAM Plant Maintenance (2014)

• Document Management (2014)

• Quality Management (2014)

Contact project manager for

details: [email protected]

• Plant Maintenance / Enterprise

Asset Management

• Project and Portfolio

Management

• Project System (in development)

• Document Management(in selection)


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YOUR take away…

USE delivered improvements GET INVOLVED in ongoing

Focus Topic projectsREQUEST new Focus Topic

project

Search for useful improvements onSAP Improvement Finder

Download and adopt relevant

Improvement Note/SP

Follow your area of interest onCustomer Influence and get

informed about new and upcoming


Submit your improvement request

for projects in COLLECT phase

Drive Customer Connectionopportunity within your community

Get aligned on your needs within

your community

Request your Focus Topic and

trigger the process

http://www.sapimprovementfinder.com/http://influence.sap.com/http://influence.sap.com/http://www.sapimprovementfinder.com/


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Customer Connection Focus Topic project

SAP EAM Plant Maintenance (2014) - project timeline

Collection of Improvement

Requests

Selection of

improvement requests

for implementation

Improvements’ development

(delivery as notes/SP)

Productive use in

customers‘ systems

Collect Select Develop Use

Kick-Off Final Call Selection Call Delivery Call

Provide feedback

on productive use

Provide feedback in

development & support

testing

Detailed analysis

and decision on

implementation

Development and

delivery of notes and

support packages

Continuous improvement of

the Customer Connection

process

Follows, moderates

and comments on

improvement request

Submit improvement

requests, subscribe for

IR prioritization

SAP Customers

Project Team

Oct. 21, 2013 Jan 23, 2014 ~ 15.05.2014 ~ Q1, 2015

open project workspace

15.10.2013

close project workspace

31.1.2014

Speaker’s Corner Sessions

Customers


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Agenda

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Q & A


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Customer Connection for EAM related topics

Piloting Customer Connection with SAP EAM

Fall 2010: 3 long-term requested improvements selected for development in order to pilot

Customer Connection

Successful development and delivery in 2011

Customer Connection for SAP EAM Plant Maintenance

Fall 2011: Customer Connection project for EAM Plant Maintenance conducted

7 Improvement Requests were selected to be developed

2012: all scoped IRs delivered

additional cross-module improvements which were required from EAM project delivered

Customer Connection for EAM Plant Maintenance 2014

Fall 2013: Started collection phase towards the end of 2013 Involvement of all the user group across the globe

176 improvement requested presented in a span of four months

Moe than 70 improvement requests are qualified (subscribed by more than five customers)

Top 20 improvement requests are prioritized and evaluated in detail


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Plant Maintenance (PM / EAM) Cycle 1 - PILOT

Improvements delivered

# Improvement Request Description Business Benefit Delivery 1

1. Enhancement of

component and operation

overview screen in EAM

order

Allow entry of all fields (and some

more) of purchase requisition which

are available on the details purchase

data screen also on the overview

screen for components and

operations.

The user does not have to navigate to

the details screens of operation and

components to enter specific fields or to

access specific information.

ERP 6.0 and higher

Notes – see note 1573936

(15.04.2011)

2. Rescheduling of

Maintenance Plans

Automatically reschedule a

maintenance plan after change of a

maintenance cycle (of a package) ofthe strategy used in maintenance

plans.

Reduce the manual work and make it

easier to find and support the optimal

maintenance strategy for groups ofequipment or functional locations.

ERP 6.0 and higher

Notes – see note 1553173 (15.04.2011)

3. Mass change of EAM order

operations

The order operation list (transaction

IW37) is enhanced by mass change

functionality for order operations.

The user can change selected fields of

operations for many orders with very

few steps.

ERP 6.0 and higher

Notes – see note 1552769

(15.04.2011)

1 As planned in SAP’s roadmap which might be subject to change

Successful adoption of improvements by DSAG members.

Decision to continue the pilot cycle with Focus Topic PM/EAM Cycle 2.

https://service.sap.com/sap/support/notes/1573936https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1552769https://service.sap.com/sap/support/notes/1552769https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1553173https://service.sap.com/sap/support/notes/1573936


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Focus Topic PM/EAM Cycle 2 – DELIVERED

1 As planned in SAP’s roadmap which might be subject to change

2 If planned feature being made available by SAP

Nr. Headline Description Status

1 PM-110 Enable basic order view with all

existing screens, especially the costoverview

Enhance the work order view to a variable

view that supports all existing sub-screensespecially the cost information

DELIVERED

Note 1703800

2 PM-117 Display classification data in

FL/EQ lists:

Display classification data in FL/EQ lists: save

user layout settings, show all characteristicsDELIVERED

Note 1674343

3 PM-082 Include incoming invoice

document in document flow of order

In the document flow of the work order the

goods receipt and invoice should be displayed

with the ID and the possibility to navigate tothese documents

DELIVERED

Note 1674883

4 PM-097 Display additional information

in document flow

Display additional information in document

flow, such as vendor name, PO descriptionDELIVERED

Note 1674883

5 PM-087 Link DMS documents to

maintenance orders Enable the link to DMS for work orders without

reference to notification or technical objectDELIVERED

Note 1673999

6 PM-091-04 Enable possibility to enter

opening horizon in calendar days

Enable possibility to enter opening horizon in

calendar days and not only as % of

maintenance cycle

DELIVERED

Note 1665158

7 Defence Industry Group (DEIG) Deactivation of measurement points /

counters via listNote 1664764

https://cw.sdn.sap.com/cw/ideas/5395https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1703800https://cw.sdn.sap.com/cw/ideas/5396https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674343https://cw.sdn.sap.com/cw/ideas/5397https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5414https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5398https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1673999https://cw.sdn.sap.com/cw/ideas/5403https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1665158https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1664764https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1664764https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1665158https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://cw.sdn.sap.com/cw/ideas/5403https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1673999https://cw.sdn.sap.com/cw/ideas/5398https://cw.sdn.sap.com/cw/ideas/5398https://cw.sdn.sap.com/cw/ideas/5398https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5414https://cw.sdn.sap.com/cw/ideas/5414https://cw.sdn.sap.com/cw/ideas/5414https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674883https://cw.sdn.sap.com/cw/ideas/5397https://cw.sdn.sap.com/cw/ideas/5397https://cw.sdn.sap.com/cw/ideas/5397https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1674343https://cw.sdn.sap.com/cw/ideas/5396https://cw.sdn.sap.com/cw/ideas/5396https://cw.sdn.sap.com/cw/ideas/5396https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1703800https://cw.sdn.sap.com/cw/ideas/5395https://cw.sdn.sap.com/cw/ideas/5395https://cw.sdn.sap.com/cw/ideas/5395


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Agenda

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Q & A

Pl M i (PM / EAM) C l 3


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Plant Maintenance (PM / EAM) Cycle 3

Improvement requests reviewedNr. Headline Description Status

1 7135: Counting entries in ALV reports Enhance ALV lists within plant maintenance

area to display number of rows selected by the

selection criteria

Technically Evaluated

(May get delivered)

2 7138: Deleting technical objects should

also ensure deletion of maintenance

plans

Status of technical objects should be linked to

status of maintenance plans. This will ensure

that no calls will be generated for deleted

objects


(May get delivered)

3 15195: Mass change of maintenance

plans and Items

Enable mass change of maintenance plans and

item with fields grouped based on plan type

and call horizon


(May get delivered)

4 6886: IW38 additional functions: Cancel

TECO and „do not execute“

Enabling list report to set Cancel TECO and “Do

not Execute” status.Technically Evaluated

(May get delivered)

5 7132: Inactivation of notification codes There are multiple type of codes catalogue to

record history in notification. Enable marking

of codes that are not relevant in future.


(May get delivered)

6 10599: Create order as a following order It should be possible to create a new order

based on work completed while executing an

order. (for work arising or deferred tasks)


(May get delivered)

7 7006: PM order: cancellation of status

NCMP (do not execute)

Reset do not execute status of the order if it

was done by an error.Needs further

evaluation

Pl M i (PM / EAM) C l 3


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Plant Maintenance (PM / EAM) Cycle 3

Improvement requests reviewed

Nr. Headline Description Status

8 5416: Redesign of BAPIs in PM/CS Technically Evaluated

(May get delivered)

9 7456: copy of components (and tasks)

within an order


(May get delivered)

10 15294: Overview dates to maintenanceplans and maintenance dates to a

functional location/fl-structure

Technically Evaluated(May get delivered)

11 15283: Profile for default values within

creation of Maintenance Plans


(May get delivered)

12 5400: BADI for influencing order data(e.g. Recipient in Task list, Plant for

purchase)

Technically Evaluated(May get delivered)

13 7633: Validation maintenance plans

(Valid to date)


(May get delivered)

14 5435: Enabling budgeting for orders

when WBS-element is assigned

Needs further

evaluation


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Agenda

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Q & A


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Mission

Purpose for Starting EAM influence program within ASUG

1. SAP EAM has a large installed base customers and it isgrowing

2. Customers have implemented their solution for long time

and not able leverage enhanced solution delivered by SAP

3. EAM solution needs high integration with other modules in

ECCWhat we want to hear

1. Functionality gaps to meet business requirements

2. Opportunities to enhance the current product

3. Custom solutions and workarounds

Why we’re here1. Foster communication between companies that use SAP

EAM solution

2. Influence SAP to improve the SAP EAM solution by sharing

pain points in using the solution in their productive

environment


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Objective and expectation from participants

Objectives:

1. Provide feedback for enhancements to future releases:2. Compile a list of enhancements to SAP EAM and its integration with

MM/IM/PP/PS etc. Management

3. Prioritize enhancement requests

4. Provide feedback to SAP on possible solutions as required

5. Identify opportunities for improvement in the current product

Expectations from participants:

1. Participants must be in actively using SAP EAM Project Prep through

Implementation

2. Live customer

3. Participants must attend monthly council meetings and stay engaged

with the feedback collection and prioritization4. Engage with SAP to provide business requirements, testing, etc. for

agreed improvements

f h


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from SAP…• We put our faith in being able to

influence SAP through ASUG

• Prepare logically important topics

that could be subscribed by largenumber of users that we can get

approval for focus topic in 2015

• Collection of topics using influence

platform

Hope and faith


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YOUR take away…

USE delivered improvements GET INVOLVED in ongoing

Focus Topic projectsREQUEST new Focus Topic

project

Search for useful improvements onSAP Improvement Finder

Download and adopt relevant

Improvement Note/SP

Follow your area of interest onCustomer Influence and get

informed about new and upcoming


Submit your improvement request

for projects in COLLECT phase

Drive Customer Connectionopportunity within your community

Get aligned on your needs within

your community

Request your Focus Topic and

trigger the process

http://www.sapimprovementfinder.com/http://influence.sap.com/http://influence.sap.com/http://www.sapimprovementfinder.com/


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Thank You!


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FOLLOW US


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THANK YOU

THANK YOU FOR PARTICIPATING

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1401 sap customer connection for sap eam plant maintenance 2014

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