190h poster portfolio spring 2015

7/21/2019 190H Poster Portfolio Spring 2015

1/10

BMGT/ENES190H Process Improvement Projects

Spring 2015 Poster Portfolio

TABLE OF CONTENTS

Athletics Department ........2Jason Ho, Derien Scott, Nahom Tekle, Vinny Venkat

Department of Psychology .......3

Bobby Crumbaugh, Chris Demek, Danielle Golden, Gedaliah Knizhnik, Sandra Soltz

Department of Transportation Services (DOTS) .....4

Grace Cha, Uva Dayalan, Andrew He, Eitan Kahn, Avi Kozlowski

Division of IT Terrapin Technology Store ........5

Basma Hamud, Andrew Katz, Gabe Vostal, RJ Walton

McKeldin Library .....6

Laura Bell Chris Comfort Tomas Garchitorena Noelle Majorczak Dominick Montero


2/10

S Email Advisor

Receiveemail

Meet withadvisorWait for

approval

Checkschedule

Coordinatemeeting time

Set meeting inGrades first

E

SCheck calendar on

GradesFirstMeet withadvisor

Select box whenhe/she and the

advisor are

available

E

S Email advisor Meet with tutorWait forapproval

Receiveemail

Coordinate sessionSet session inGradesFirst

Send request totutor coordinator

SEnter need fortutoring sessioninto GradesFirst

Meet withtutor

Set session inGradesFirst

Wait forapproval

Coordinatesession

UMD Athletics Dept. - GradesFirst Optimization (Feat. Kanye QUEST)

Setting Up An Advising Meeting Setting Up A Tutoring Session

Opportunity1. To increase student interaction with the GradesFirstapplication

2. To eliminate inefficiencies and unnecessary work foradvising and/or tutoring program staff

Recommendations and Future Step1. Enable student athletes to schedule appointments with advisors and within the GradesFirst programBenefits:Adds student interaction, removes unnecessary work from advisor, ti

2. Introduce a short tutorial process for the use of GradesFirst in the stathletes initial advising meetingsBenefits:Athletes would know what GradesFirst is and what it could accomplis

Athlete

Advisor

Athlete

Advisor

Coord*

Athlete

Athlete

Coord*

*Coord = Tutor Coordinator

The Team (left to right):

Derien Scott - Nahom Tekle - Vinny Venkat - Jason Ho

Special thanks to the University of Maryland Athletics Department, Mark Fusiak (Project Ch

Libby Wei (Mentor) , Mark Nathanson, Jessica Macklin and Dr. Pamela Armstrong

Student Athlete Survey Results1. 2/3 of student athletes do not use GradesFirst (of those, 80%have no awareness of what GradesFirst is)

2. 80% of those that use GradesFirst find the tool very easy touse

3. 100% indicated an interest in scheduling own additionaltutoring/advising appointments

About Our ClientAs a unit who strives to provide an environment that fosters academic excellence for UMDs athletes,

the academic arm of the Athletics Department looks for tools that can keep students accountable, oneof which is the GradesFirst program. This program has many incredible organizational features and the

Athletics Department reached out to us to see how they could utilize them more efficiently.


3/10

CLIENT INFORMATION

New office

space

Identify major

problems

Talk to advisors

Interview

d

MEASURE Qualtrics

root of the

problem Model based

on successful

online systems

IMPROVE Penalty for

missing

appointment

The Psychology Undergraduate Advising Office is a center

where students come to talk to advisors about various issues

with their schedules, four-year plans, or general experience at

UMD. It consists of a director, assistant director, three full-time

academic advisors, a graduate assistant, and three

undergraduate student employees.

THE PROBLEMThe advising office is moving to a new space in the Fall.

As a result, existing inefficiencies in the advising process will

be exacerbated and must be dealt with.

THE SIGN-IN PROCESS

Lag time

Inefficient methods for signing-in

APPOINTMENTS

No online appointment system

No convenient means to schedule

CLAIMING STUDENTS

Advisors cant tell each other if

theyre taking a waiting student

METHODOLOGY


4/10

STREAMLINING PARKING REGISTRATION INFORMATIO

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V. RECOMMENDATIONS

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5/10

Process ImprovementDivision of IT Terrapin Technology Store

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6/10

Box OrganizationAs Is: Workers scavenge for availab

when bins are gone

To Be: The boxes will be organized

packaging section

Waste Eliminated: Motion

Automated CounterAs Is: Manually counting number of

books sent out each night

To Be: Automatic count of books when

scanned at counter

Waste Eliminated: Over processing

Redesigned SlipAs Is: Information on slip is unhelpful anddisorganized

To Be: Highlight hold information and

destination school

Wastes Eliminated: Defects, Over

processing

Prioritize Shipments

As Is: Books are sent out to schoolsregardless of number of books in shi

To Be: Only ship when a book on hold

the order, will reduce number of pac

shipped

Waste Eliminated: Overproducti

Scope Summary:McKeldin Library is the central hub of the BREILL system. The libraryprocesses tens of thousands of books per year to ship to other schools. Currently, the

process of receiving, organizing, and shipping the books is very congested. The BFGs setout to eliminate wastes in the current process to save McKeldin both time and money.

Team BFGs | QUEST | Q24 | Laura Bell, Christopher Comfort, Tomas Garchitorena,Noelle Majorczak, Dominick Montero

Improving the BREILL Process atMcKeldin Library

Project Champions: Tarsilla Moura and James SpringLibrary Liason: Lydia Savage

Organized CartAs Is: After books are scanned they are

haphazardly placed on the cart

To Be: Use adjustable dividers to sort books on

cart by school

Wastes Eliminated: Transportation, Defects,

Over processing


7/10

Optimizing Client PipelineManagement System

mQuest is a multidisciplinary, year-long program for full time second year MBA studthat is focused on developing sustainable business solutions through systems thinkinprocess improvement, innovation, and human centered design. Founded by Dr. JoseBailey in 2014, the first cohort of eight students graduates in the spring 2015. Only a old, the client management pipeline is rather underdeveloped and unorganized.

Our Client

Current Process and Problems

Scope and search forpotential

projects/clients

Work withclients toexecute

projects-Dr. Bailey, cohort members, and QUEST contacts-Narrow down and select projects

-Fall and winter projects

Presentprojects and

summary

class

-Welcome new cohort

Term A Term B Term C Term D

ContactsNo Formal

Cli t No Client


8/10

SORC: Re-evaluating OrgSync

This Is How

We Quest

Brian Morris | B.S. Bioengineering

Gopal Srinivasan | B.S. Finance

Patrick Lin | B.S. Accounting, B.S. IS

Linda Yau | B.S. Electrical Engineering

Special thanks to

Project Champion -Valerie LaHoud

Professor - Dr. Pamela Armstrong

Mentor - Ashley Miller

56.25%

27.27%

43.75%

31.25%

45.45%

18.75%

12.50%

27.27%

31.25%

0.00% 0.00%

6.25%

0%

10%

20%

30%

40%

50%

60%

General Body Member Minor Leadership Role Major Leadership Role

Never

Seldom

Sometimes

Often

Recommendations Make newsfeed relevant and

personal

Streamline permissions system

Make registration link more visible.

Roadmap that shows users how

they got to pagesAllow clubs to develop an identity

ProblemHow Often Do You Use OrgSync?

TrainingDocumented and revised step

completing problematic functi

within website.

Methods of trainingVideo

Offsite trainingStep by step with screenshots

AnalysisStudents are confused about ho

navigate OrgSync and have not

advantage of the available trai

resources.

Marketing Strategy

What is OrgSync?- Gateway for all students to get

involved and connected at the

University of Maryland

- It allows student organizationsto manage records, store and

share important documents,

communicate with members, and

publicize events

- OrgSync is home to 848 clubs

and organizations on campus


9/10


10/10

University of Maryland at College Park, USA

Opportunity Data Results Primary Recommendations

Methodology Additional Recommendations

Acknowledgements Project Champions Azita Nejaddehghan & Steven Sleasman Dr. Armstrong Anna Lieberman Mark Nathanson

Inter-organizational competitions: Fraternities/Sororities,

between colleges (engineering, business, etc.) Sponsorships from local businesses based on Facebook post

likes (ex. $1 per like) Limited Edition Apparel & Merchandise, as well as an online

store.

Terp Thon is a student run organization that works to both raisemoney and awareness for the Childrens National Health

System in Washington D.C. Terp Thon was concerned with itssocial media practices, and tasked us with optimizing their

social media presence.

Alex RutiglianoB.S. Mechanical Engineering

Aarushi PuriB.S. FinanceB.S. Supply Chain Management

Mimi VerdonkB.S. FinanceB.A. Arabic

Benjamin SeibertB.S. Civil/Environmental Engineering

Additionally we recommend that Terp Thon use a schedulingservice, such as hootsuite to develop a better planned socialmedia strategy.

We recommend that our clients:1) Post during the early morning(5-9AM), or at night(5-11PM2) Use pictures in the majority of posts.3) Keep post length between 26 and 50 words.

6%17%

42%

35%

Sum of Shares Based on Post Timing

LateMorning(9-12AM)

Afternoon

(12-5PM)

Night (5-11PM)

11%

73%

16%

Sum of Shares Based on Post Type

LinkPhoto

Status

40%

60%

0%

Sum of Shares Based on Post Length

Long (51+Words)

Medium(26-50Words)

D-Define: Met with Terp Thon in order to gain insights on theircurrent processes and problems. M-Measure: Analyzed Facebook data to find the opportune

time, length, and type of social media post.

E-Explore: Examined the results from the data looking forpossible improvements to optimize Terp Thons social mediaand campus presence.

D-Develop: Used data analysis to construct a plan to improveTerp Thons posting practices.

I-Implement: Provided Terp Thon with the ability to use ourdata analysis platform to continually improve their social mediapresence.

190h poster portfolio spring 2015

Documents