1.assissting training da on-the-job.pdf
TRANSCRIPT
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Planning Tools for
Traning Dental
Assistants On-The-Job
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IHS
Dental Assisting
Training Curriculum
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IHS Dental Assisting Training Curriculum GS-2 and 3
Topics Criteria Essentials of
Dental Assisting
4th
Ed.
(Robinson &
Bird)
Other Resources Evaluation
Role and
Responsibilities
Describe duties andresponsibilities
according to current job/position
description
● Chapter 1 p. 4
● Chapter 2 pp. 11-20
¨Job/position description¨Performance
Management AppraisalProgram (PMAP)
¨Training Agreement
¨Orientation Checklist
Essentials of Dental Assisting 4th Ed .
Exercises p. 21Instructor’s Manual
Answers p. 39
Career
Development
Aware of career
opportunities for dental
assistants in IHS,
Tribal and Urban(I/T/U) dental
programs
● Chapter 29 pp. 480-488
¨Job/position description/salary for each GS level
¨Sample vacancy
announcement¨Optional Form 612
Essentials of Dental Assisting 4th Ed .
Exercises p. 489
Instructor’s ManualAnswers p. 45
Familiar with training ● Chapter 1 ¨Individual Development Essentials of Dental
and experience pp. 6-7 Plan (IDP) Assisting 4th Ed .required for career ● Appendix ¨Career ladder Exercises p. 10
development pp. 490-492 ¨350 training form
¨Interview matrix &questions
Instructor’s Manual
Answers p. 39 Exercises pp. 493-508
Instructor’s Manual
Answers pp. 59-66
Aware of personnel ● Chapter 2 ¨Benefits Essentials of Dentalsystem policies pp. 15-16 ¨Thrift Saving Plan (TSP) Assisting 4th Ed .
¨Awards, incentives, Exercises p. 21recognition Instructor’s Manual
¨PMAP Answers p. 39
¨Evaluation system
Teamwork Cooperate & be a teammember by
establishing &
maintaining effectiveinterpersonal relations
and communication
● Chapter 2 pp. 11-13
¨PMAP¨Evaluation system
¨HHS Standards of
Conduct
Essentials of Dental Assisting 4th Ed .
Exercises p. 21
Instructor’s ManualAnswers p. 39
Use courteous and ¨Telephone Tips
efficient telephone ¨PMAP
techniques ¨Evaluation system
¨HHS Standards of
Conduct¨Patient Bill of Rights
Administration Schedule,
appointments and provide administrative
support for clinic
¨Clinic Policy and
Procedures Manual
Ethics and
Professionalism
Honor patient
confidentially
● Chapter 2
p. 13-15
¨Clinic Policy and
Procedures Manual¨HIPPA
¨PMAP
¨ADAA Code of Ethics
¨Patient Bill of Rights
Essentials of Dental
Assisting 4th Ed . Exercises p. 21
Instructor’s Manual
Answers p. 39
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Topics Criteria Essentials of
Dental Assisting
4th
Ed.
(Robinson &
Bird)
Other Resources Evaluation
Continue Be courteous and ● Chapter 2 ¨PMAP Essentials of Dental
Ethics and respectful to patients p. 13 ¨HHS Standards of Assisting 4th Ed .
Professionalism and co-workers ● Chapter 11 pp. 164-65 Conduct¨Patient Bill of Rights
¨Golden Rule
Exercises p. 177Instructor’s Manual
Answers p. 41
Be neat, clean and ● Chapter 2 ¨Clinic Policy and Essentials of Dentalwell-groomed in pp.11-13 Procedures Manual Assisting 4th Ed .
appearance Exercises p. 21
Instructor’s ManualAnswers p. 39
Look at the
Clinic
Identify purpose and
location of different
work areas
● Chapter 1 pp. 8-9
¨Orientation Checklist Essentials of Dental
Assisting 4th Ed .
Exercises p. 10
Instructor’s Manual
Answers p. 39
Use the names of co-workers know their job
function
¨Dental clinic roster¨Telephone list
̈Name tags
Be able to identify ● Chapter 9 Essentials of Dental
equipment and pp. 133-143 Assisting 4th Ed .supplies found in the Exercises p. 144
dental operatory Instructor’s Manual
Answers p. 40
Keep reception area,
dental clinic, and
laboratory clean
● Chapter 1
p. 8
Dental Assistant
Trainer/Supervisor
Risk
Management
Use principles of
infection control
● Chapter 5
pp. 62-73● Chapter 6
¨IHS Policy
¨CDC Guideline (2003)¨Clinic Policy and
Essentials of Dental
Assisting 4th Ed . Exercises p. 74
pp. 75-97 Procedures Manual Instructor’s Manual● Chapter 7 Answers p. 40
pp. 99-111 Exercises p. 98● Chapter 8 Instructor’s Manual
pp. 113-129 Answers p. 40
Exercises p. 112
Instructor’s ManualAnswers p. 40
Exercises p. 130
Instructor’s Manual
Answers p. 40
Use Standard ● Chapter 6 ¨IHS Policy Essentials of Dental
Precautions pp. 76-77 ¨CDC Guidelines (2003) Assisting 4th Ed .(AKA Universal ¨Clinic Policy and Exercises p. 98Precautions) Procedures Manual Instructor’s Manual
Answers p. 40
Comply with Hazard ● Chapter 6 ¨IHS Policy Essentials of DentalCommunication pp. 85-90 ¨Fire, safety, and disaster Assisting 4th Ed .
Standard plans Exercises p. 98
Instructor’s ManualAnswers p. 40
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Topics Criteria Essentials of
Dental Assisting
4th Ed.
(Robinson &
Bird)
Other Resources Evaluation
Continue Follow clinic policy ● Chapter 13 ¨CPR Course Essentials of Dental
Risk and guidelines on pp. 192-204 ¨Clinic Policy and Assisting 4th Ed .
Management medical emergencies Procedures Manual
Exercises p. 205Instructor’s Manual
Answers p. 41
Comply with IHS ● Chapter 15 ̈Radiological Health & Essentials of Dental
radiology policy pp. 220-232 Safety: A Study Guide for Assisting 4th Ed .● Chapter 16 Indian Health Dental Exercises p. 233
pp. 235-275 Programs Instructor’s Manual
Answers p. 42 Exercises p. 276
Instructor’s Manual
Answers p. 42
ChairsideGreet, seat, and ● Chapter 9 IHS Criteria Checklist
Assisting prepare patient
treatment
Use effective patient
management
techniques
pp. 132-143
● Chapter 27 pp. 452-454
Essentials of Dental
Assisting 4th Ed .
Exercises p. 144Instructor’s Manual
Answers p. 40
Exercises p. 461
Instructor’s ManualAnswers p. 45
Identify and locate ● Chapter 11 ¨Forms 42-1 and 2 Essentials of Dentaldifferent parts of pp. 164-170 ¨Medical History Assisting 4th Ed .
patient’s chart ● Chapter 26
p. 436
¨Informed Consent Exercises p. 177
Instructor’s Manual
Answers p. 41
Help to take and record ● Chapter 11 Essentials of Dentalvital signs pp. 169-176 Assisting 4th Ed .
Take and record vital Exercises p. 177signs Instructor’s Manual
Answers p. 41
Name and locate ● Chapter 3 Exercises p. 46different parts of the pp. 40-45 Instructor’s Manual
mouth ● Chapter 4
pp. 47-59
Answers p. 39
Exercises p. 60
Instructor’s Manual
Use dental terminology ● Glossary
pp. 509-519
Answers p. 39
Chart a mouth ● Chapter 12
pp. 178-190● Chapter 4
pp. 50-59
¨Primary & permanent
models¨ Forms 42-1 and 2
¨ADA Code sheet
¨IHS Dental Charting
System
Essentials of Dental
Assisting 4th Ed . Exercises p. 191
Instructor’s Manual
Answers p. 41 Exercises p. 60Instructor’s Manual
Answers p. 39
Identify dental hand ● Chapter 19 ̈Dental Instruments: A Essentials of Dental
instruments pp. 314-317 Pocket Guide Assisting 4th Ed .
Exercises p. 329Answers p. 43
3
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Topics Criteria Essentials of
Dental Assisting
4th
Ed.
(Robinson &
Bird)
Other Resources Evaluation
Continue
Chairside
Assisting
Identify dental rotary
instruments
● Chapter 19
pp. 318-328
̈Dental Instruments: A
Pocket Guide
Essentials of Dental
Assisting 4th Ed .
Exercises p. 329Answers pg. 43
Transfer instrumentsand materials
● Chapter 9 pp. 137-143
Essentials of Dental
Assisting 4th Ed .
Exercises p. 144
Answers p. 40
Control moisture and
maintain a dry field
● Chapter 10
pp. 145-160
Essentials of Dental
Assisting 4th Ed . Exercises p. 161Answers pg. 41
Establish and maintain
professional attitude
● Chapter 9
pp. 132-133
̈Dental Assistant Creed DA Trainer & staff
Help to locate supplies,
restock unit and follow procedures for
ordering and inventorycontrol
¨Want list
¨Supply order form¨Direct Issue
¨Catalog Sample form
DA Trainer & staff
Help to do daily,weekly and monthly
equipment
maintenance☻☻☻☻☻☻☻
Do daily, weekly andmonthly equipment
maintenance
● Chapter 7
pp. 99-111
¨Maintenance schedule
¨ Manufacture’sdirections and reference
books
¨Manufacture’s videos
Essentials of Dental
Assisting 4th Ed .
Exercises p. 112
Instructor’s ManualAnswers p. 40
Help to do daily,
weekly, and monthly
handpiece maintenance☻☻☻☻☻☻☻
Do daily, weekly and
monthly handpiece
maintenance
● Chapter 19
pp. 320-324
¨Handpiece wall chart
Dental
Procedures
Help to set-up, assist,mix materials and
clean-up for the
following procedures:
̈Dental Instruments: A
Pocket Guide¨ Tray set-up pictures
IHS Criteria Checklist
Dental Emergency ● Chapter 13 pp. 192-204
Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 205
Answers p. 41
Oral Exam ● Chapter 12 pp. 178-190
¨IHS Charting System Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p.191Answers p. 41
4
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Topics Criteria Essentials of
Dental Assisting
4th
Ed.
(Robinson &
Bird)
Other Resources Evaluation
Continue Radiographs ● Chapter 15 ̈Radiological Health & Essentials of Dental
Dental pp. 220-232 Safety: A Study Guide for Assisting 4th Ed .
Procedures ● Chapter 16 pp. 235-275 Indian Health Dental Programs
Exercises p. 233Instructor’s Manual
Answers p. 42 Exercises p. 276
Instructor’s Manual
Answers p. 42
Preventive ● Chapter 18 pp. 296-310
̈Dental Instruments: A Pocket Guide
¨ Tray set-up pictures
Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 311Answers pp. 42-43
Anesthesia ● Chapter 14 pp. 206-217
̈Dental Instruments: A Pocket Guide
¨ Tray set-up pictures
Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 218Answers pp. 41-42
Dental Dam ● Chapter 10
pp. 148-160
“Dam It, It’s Easy”
Manual or Video ̈Dental Instruments: A
Pocket Guide¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed .
Instructor’s Manual
Exercises p. 161Answers p. 41
Restorative ● Chapter 19
pp. 314-328● Chapter 20
pp. 330-344● Chapter 21
pp. 346-356
̈Dental Instruments: A
Pocket Guide
¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed .
Instructor’s Manual Exercises p. 329
Answers p. 43 Exercises p. 345
Answers p. 43
Exercises p. 357
Answers p. 43
Impressions ● Chapter 22
pp. 358-375
̈Dental Instruments: A
Pocket Guide¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed . Exercises p. 376
Instructor’s Manual
Answers pp. 43-44
Pedodontics ● Chapter 27
pp. 452-460
̈Dental Instruments: A
Pocket Guide
¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed .
Instructor’s Manual Exercises p. 461
Answers p. 45
Oral Surgery ● Chapter 26 ̈Dental Instruments: A Essentials of Dental
(Extractions) pp. 436-450 Pocket Guide Assisting 4th Ed .
¨ Tray set-up pictures Instructor’s Manual
Exercises p. 451Answers p. 44
5
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Topics Criteria Essentials of
Dental Assisting
4th
Ed.
(Robinson &
Bird)
Other Resources Evaluation
Continue
Dental
Procedures
Periodontics ● Chapter 24
pp. 400-420
̈Dental Instruments: A
Pocket Guide
¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed .
Instructor’s Manual Exercises p. 421
Answers p. 44
Endodontics ● Chapter 25
pp. 422-434 ̈Dental Instruments: A
Pocket Guide
¨ Tray set-up pictures
Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 435Answers p. 44
Prosthodontics ● Chapter 23
pp. 377-397
̈Dental Instruments: A
Pocket Guide
¨ Tray set-up pictures
Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 398
Answers p. 44
Orthodontics
☻☻☻☻☻☻☻
Set-up, assist, mix
materials, and clean-up
for the procedureslisted above.
● Chapter 28
pp. 462-477
̈Dental Instruments: A
Pocket Guide¨ Tray set-up pictures
Essentials of Dental
Assisting 4th Ed .
Instructor’s Manual
Exercises p. 478
Answers p. 45
Laboratory
Procedures
Help to set-up, clean-up for laboratory
procedures
● Chapter 7 pp. 108-109
● Chapter 19
p. 320
¨ Set-up pictures Essentials of Dental Assisting 4th Ed .
Instructor’s Manual
Exercises p. 112Answers p. 40
Pour, trim and finishstudy models
● Chapter 22 pp. 362-363 & 372 p. 372
¨ Set-up pictures Essentials of Dental Assisting 4th Ed .Instructor’s Manual
Exercises p. 376
Answers pp. 43-44
July 2007
6
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Essentials of Dental Assisting 4th
EditionAnswers to Chapter Exercises
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5
1. c
2. c3. d
4. c
5. b
6. a7. c
8. c
9. a
10. a
1. a
2. b3. c
4. b
5. a
6. b7. b
8. a
9. c
10. b
1. a
2. d3. c
4. c
5. b
6. a7. c
8. d
9. a
10. b
1. d
2. b3. a
4. b
5. b
6. b7. b
8. b
9. c
10. a
1. a
2. b3. d
4. c
5. c
6. b7. d
8. a
9. d
10. b
Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
1. d
2. e3. c
4. e
5. c
6. d7. a
8. d
9. b10. b
1. b
2. a3. d
4. b
5. c
6. c7. d
8. a
9. b
10. c
1. c
2. c3. c
4. c
5. c
6. a7. d
8. d
9. a10. b
1. a
2. b3. a
4. d
5. a
6. c7. b
8. a
9. b10. d
1. b
2. d3. b
4. d
5. a
6. d7. b
8. d
9. d10. c
Chapter 11 Chapter 12 Chapter 13 Chapter 14
1. b2. a
3. d
4. d5. a
6. c
7. d8. a
9. d
10. d
1. b2. b
3. c
4. c5. a
6. b
7. c8. a
9. c
10. b
1. b2. c
3. d
4. b5. a
6. d
7. a8. c
9. d
10. a
1. c2. b
3. c
4. b5. a
6. a
7. c8. c
9. a
10. a
1
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Essentials of Dental Assisting 4th
EditionAnswers to Chapter Exercises
Chapter 15 Chapter 16 Chapter 17 Chapter 18 Chapter 19
1. d 1. b 1. d 1. b 1. d
2. d 2. a 2. d 2. d 2. c3. a 3. a 3. a 3. c 3. d
4. a 4. b 4. b 4. b 4. a
5. b 5. b 5. b 5. b 5. a
6. d 6. a 6. c 6. b 6. a7. d 7. c 7. b 7. d 7. d
8. d 8. a 8. d 8. d 8. a
9. d 9. c 9. b 9. d 9. c
10. b 10. c 10. b 10. a 10. b11. b 11. c 11. d
12. b 12. c 12. a13. c 13. b
14. a 14. b
15. a 15. a16. c
17. c18. b
19. b
20. b
Chapter 20 Chapter 21 Chapter 22 Chapter 23 Chapter 24
1. d 1. b 1. c 1. c 1. a
2. b 2. d 2. d 2. c 2. a
3. d 3. b 3. b 3. b 3. b4. b 4. d 4. a 4. c 4. a
5. b 5. c 5. c 5. a 5. a
6. d 6. c 6. d 6. b 6. d
7. a 7. c 7. a 7. b 7. d8. c 8. b 8. b 8. c 8. c
9. c 9. b 9. d 9. d 9. d
10. b 10. c 10. b 10. d 10. c11. a
12. a
13. c14. c
15. b
2
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Essentials of Dental Assisting 4th
EditionAnswers to Chapter Exercises
Chapter 25 Chapter 26 Chapter 27 Chapter 28 Chapter 29
1. b 1. c 1. d 1. a 1. d
2. d 2. d 2. d 2. d 2. d3. b 3. b 3. c 3. a 3. b
4. c 4. c 4. b 4. c 4. a
5. b 5. a 5. b 5. a 5. b
6. a 6. c 6. d 6. b 6. d7. d 7. a 7. c 7. a 7. b
8. d 8. c 8. b 8. d 8. c
9. b 9. b 9. c 9. b 9. a
10. d 10. c 10. a 10. a 10. a
D
Education
2007
3
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IHS Dental Assisting Training Curriculum GS-2 and 3
Topics Criteria Essentials of
Dental Assisting
3rd
Ed.
(Robinson & Bird)
Other Resources Evaluation
Role and Describe duties and ● Chapter 1 ¨Job/position description Essentials of Dental
Responsibilities responsibilitiesaccording to current
job/position description
pp. 3-10 ¨Performance ManagementAppraisal Program (PMAP)
¨Training Agreement
¨Orientation Checklist
Assisting 3rd Ed. Exercises p. 10
Answers p. 649
Career Aware of career ● Chapter 29 ¨Job/position description/ Essentials of Dental
Development opportunities for dentalassistants in IHS, Tribal
and Urban (I/T/U)
dental programs
pp. 481-492 salary for each GS level¨Sample vacancy
announcement
¨Optional Form 612
Assisting 3rd Ed. Exercises pp. 491-492
Answers pg. 650
Familiar with training ● Chapter 1 ¨Individual Development Essentials of Dental
and experience required pp. 4-7 Plan (IDP) Assisting 3rd Ed.
for career development ● Chapter 30
pp. 493-494
¨Career ladder
¨350 training form
¨Interview matrix &questions
Exercises pp. 496-513
Answers pg. 514
Aware of personnel ● Chapter 2 ¨Benefitssystem policies pp. 14-15 ¨Thrift Saving Plan (TSP)
¨Awards, incentives,
recognition
¨PMAP¨Evaluation system
Teamwork Cooperate & be a team
member by establishing& maintaining effective
interpersonal relations
and communication
● Chapter 2
pp. 12-16
¨PMAP
¨Evaluation system¨HHS Standards of
Conduct
Use courteous and ¨Telephone Tipsefficient telephone ¨PMAP
techniques ¨Evaluation system
¨HHS Standards ofConduct
¨Patient Bill of Rights
Administration Schedule, appointmentsand provide
administrative support
for clinic
¨Clinic Policy and
Procedures Manual
Ethics and Honor patient ¨Clinic Policy and
Professionalism confidentially Procedures Manual
¨HIPPA
¨PMAP¨ADAA Code of Ethics¨Patient Bill of Rights
Be courteous and ● Chapter 2 ¨PMAP
respectful to patients pp. 12-16 ¨HHS Standards of
and co-workers ● Chapter 11
p. 160
Conduct
¨Patient Bill of Rights
¨Golden Rule
Be neat, clean and well-
groomed in appearance
¨Clinic Policy and
Procedures Manual
1
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Topics Criteria Essentials of
Dental Assisting
3rd
Ed.
(Robinson & Bird)
Other Resources Evaluation
Look at the Identify purpose and ● Chapter 1 ¨Orientation Checklist Essentials of Dental
Clinic location of different
work areas
pp. 8-9 Assisting 3rd Ed.
Exercises p. 10Answers p. 649
Use the names of co-
workers know their jobfunction
¨Dental clinic roster
¨Telephone list ̈Name tags
Be able to identify ● Chapter 9 Essentials of Dental
equipment and supplies pp. 129-140 Assisting 3rd Ed.
found in the dental Exercises p. 140
operatory Answers p. 649
Keep reception area,
dental clinic, and
laboratory clean
Risk Use principles of ● Chapter 5 ¨Medcom Essentials of Dental
Management infection control pp. 65-78
● Chapter 6 pp. 79-109
● Chapter 7
pp. 97-109● Chapter 8
pp. 110-126
videos/workbooks
¨IHS Policy¨CDC Risk ManagementFile
¨Clinic Policy and
Procedures Manual
Assisting 3rd Ed.
Exercises pp.77-78Answers pg. 649
Exercises pp.95-96
Answers pg. 649
Exercises pp.108-109
Answers pg. 649
Exercises pp.125-126
Answers pg. 649
Use standard ● Chapter 6 ¨Medcom Essentials of Dental
precautions pp. 80-81 videos/workbooks Assisting 3rd Ed.
(aka universal¨
IHS Policy
Exercises pp.95-96 precautions) ¨CDC Guidelines
¨Clinic Policy andProcedures Manual
¨CDC Risk Management
File
Answers pg. 649
Comply with hazard ● Chapter 6 ¨Medcom Essentials of Dental
communication policies pp. 88-95 videos/workbooks Assisting 3rd Ed.
¨IHS Policy Exercises p. 191¨Fire, safety, and disaster Answers p. 649
plans
Follow clinic policy ● Chapter13 ¨CPR Course Essentials of Dentaland guidelines on pp. 183-190 ¨Clinic Policy and Assisting 3rd Ed.
medical emergencies Procedures Manual Exercises p. 191
Answers pg. 649
Comply with IHS ● Chapter 15 ̈Radiological Health & Essentials of Dental
radiology policy pp. 207-224● Chapter 16
pp. 225-266
Safety: A Study Guide for
Indian Health Dental
Programs
Assisting 3rd Ed. Exercises pp.222-224
Answers pg. 649
Exercises pp.265-266
Answers pg. 649
2
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Topics Criteria Essentials of
Dental Assisting
3rd
Ed.
(Robinson & Bird)
Other Resources Evaluation
Chairside Greet, seat, and prepare ● Chapter 9 IHS Criteria Checklist
Assisting patient treatment
Use effective patient
management techniques
pp. 133-138
● Chapter 27
pp. 450-452
pp. 455-456
Essentials of Dental
Assisting 3rd Ed. Exercises p. 140
Answers pg. 649
Exercises p. 459
(Apply your knowledge)
Identify and locate ● Chapter 11 ¨Forms 42-1 and 2 Essentials of Dental
different parts of pp. 159-171 ¨Medical History Assisting 3rd Ed. patient’s chart ● Chapter 27
pp. 172-182
¨Informed Consent Exercises pp. 170-171
Answers pg. 649
Exercises p. 182
Answers pg. 649
Help to take and record
vital signs
Take and record vital
signs
Name and locate
different parts of themouth
Use dental terminology
● Chapter 11
pp. 163-170
● Chapter 3
pp. 39-46● Chapter 4
pp. 47-61● Glossary
pp. 635-647
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 170-171Answers pg. 649
Exercises pp. 45-46Answers pg. 649
Exercises pp. 47-61
Answers pg. 649
Chart a mouth ● Chapter 12
pp. 172-182● Chapter 4
pp. 47-61
¨Primary & permanent
models¨ Forms 42-1 and 2¨ADA Code sheet
¨IHS Dental Charting
System
Essentials of Dental
Assisting 3rd Ed.
Exercises p.182
Answers pg. 649
Exercises pp. 47-61
Answers pg. 649Identify dental hand ● Chapter 19 ̈Dental Instruments: A Essentials of Dental
instruments pp. 315-325 Pocket Guide Assisting 3rd Ed.
Exercises pp. 324-325
Answers pg. 649
Identify dental rotary ● Chapter 19 ̈Dental Instruments: A Essentials of Dentalinstruments pp. 318-324 Pocket Guide Assisting 3rd Ed.
Exercises pp. 324-325
Answers pg. 649
Transfer instruments ● Chapter 9 Essentials of Dental
and materials pp. 134-139 Assisting 3rd Ed.
Exercises p. 140
Answers pg. 649
Control moisture and ● Chapter 10 Essentials of Dentalmaintain a dry field pp. 141-155 Assisting 3
rd Ed.
Exercises pp. 154-155
Answers pg. 649
Establish and maintain
professional attitude
̈Dental Assistant Creed
Help to locate supplies, ¨Want list
restock unit and follow ¨ 393 Sample form procedures for ordering ¨Supply order form
and inventory control ¨Direct Issue
¨Catalog Sample form
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Topics Criteria Essentials of
Dental Assisting
3rd
Ed.
(Robinson & Bird)
Other Resources Evaluation
Continued
Chairside
Assisting
Help to do daily,
weekly and monthly
equipment maintenance☻☻☻☻☻☻☻
Do daily, weekly and
monthly equipment
maintenance
¨Maintenance schedule
¨ Manufacture’s directions
and reference books
¨Manufacture’s videos
Help to do daily,
weekly, and monthly
handpiece maintenance☻☻☻☻☻☻☻
Do daily, weekly andmonthly handpiece
maintenance
● Chapter 19
pp. 320-321
¨Handpiece wall chart
Dental
Procedures
Help to set-up, assist,
mix materials and
clean-up for the
following procedures:
̈Dental Instruments: A Pocket Guide
¨ Tray set-up pictures
IHS Criteria Checklist
Oral Exam ● Chapter 12
p. 174 &
pp. 180-181
¨IHS Charting System Essentials of Dental
Assisting 3rd
Ed. Exercises p.182
Answers pg. 649
Radiographs ● Chapter 15
pp. 207-224● Chapter 16
pp. 225-266
̈Radiological Health &
Safety: A Guide for Indian
Health Programs
Essentials of Dental Assisting 3rd Ed.
Exercises pp. 222-224
Answers pg. 649 Exercises pp. 265-266
Answers pg. 649
Impressions ● Chapter 22
pp. 355-372
● Chapter 23 pp. 373-396
Essentials of Dental Assisting 3rd Ed.
Exercises pp. 371-372Answers pg. 649 Exercises pp. 395-396
Answers pg. 649
Anesthesia ● Chapter 14
pp. 192-204
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 203-204
Answers pg. 649
Dental Emergency ● Chapter 13
pp. 183-192
Essentials of Dental
Assisting 3rd Ed.
Exercises p. 191Answers pg. 649
Preventive ● Chapter 17
pp. 269-292
Essentials of Dental
Assisting 3rd
Ed. Exercises pp. 291-292
Answers pg. 649
Dental Dam ● Chapter 10
pp. 145-148
pp. 152-153
¨ “Dam It, It’s Easy”
Manual or Video Essentials of Dental Assisting 3rd Ed.
Exercises pp. 154-155
Answers pg. 649
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Topics Criteria Essentials of
Dental Assisting
3rd
Ed.
(Robinson & Bird)
Other Resources Evaluation
Continue
Dental
Procedures
Restorative ● Chapter 19
pp. 315-325
● Chapter 20 pp. 327-341
● Chapter 21
pp. 342-354
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 324-325Answers pg. 649
Exercises pp. 340-341
Answers pg. 649
Exercises pp. 353-354
Answers pg. 649
Pedodontics ● Chapter 27
pp. 449-459 Essentials of Dental Assisting 3rd Ed.
Exercises pp. 458-459
Answers pg. 649
Endodontics ● Chapter 25
pp. 422-435
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 434-435Answers pg. 649
Extractions ● Chapter 26
pp. 436-448
Essentials of Dental
Assisting 3rd Ed. Exercises pp. 447-448Answers pg. 649
Periodontics ● Chapter 24
pp. 399-421
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 420-421
Answers pg. 649
Prosthodontics ● Chapter 23
pp. 373-396
Essentials of Dental
Assisting 3rd Ed. Exercises pp. 395-396
Answers pg. 649
Orthodontics
☻☻☻☻☻☻☻
Set-up, assist, mix
materials, and clean-upfro the procedures listed
above.
● Chapter 28
pp. 460-477
Essentials of Dental
Assisting 3rd Ed. Exercises pp. 476-477
Answers pg. 650
Laboratory
Procedures
Help to set-up, clean-upfor laboratory
procedures
● Chapter 7 pp. 105-107
● Chapter 19
p. 320
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 108-109
Answers pg. 650
Pour, trim and finish
study models
● Chapter 22
pp. 368-369
Essentials of Dental
Assisting 3rd Ed.
Exercises pp. 371-372Answers pg. 650
July 2007
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GS-2 & GS-3
Positions
Descriptions
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GS-2 Dental Assistant - Trainee
INTRODUCTION
The purposes of this position are to provide housekeeping and clinical functions, and to help the
dental team in the performance of their assigned tasks.
A. Duties
Greets and seats dental patients. Sets out patient’s proper radiographs, chart, instruments,and materials for designated dental procedures.
Assists patient in completing medical history. Records specific information on the patient’s dental record as dictated by the dentist. Helps patients understand procedures to
make appointments.
Observes higher grade dental assistants providing chairside assistance. Performs thefollowing tasks under the guidance of higher grade dental assistant or dentist: passes
instruments, arranges and mixes dental materials; operates oral evacuator; retracts cheekand tongue; provides post-operative instructions. Properly wears gloves, mask, protective eyewear and barrier garment for all dental procedures.
Responsible for properly cleaning, packaging and sterilizing all dental instruments.Correctly organizes and sets up dental instruments, supplies and materials for each dental
procedure. Uses appropriate infection control technique during set-up and clean-up.
Maintains operatory unit and clinic areas in a clean, orderly, and aseptic manner.Provides routine maintenance on dental equipment. Informs supervisor about repairs or
adjustments needed for equipment in the clinic.
Properly stores dental instruments, supplies, materials and tray set-ups. Responsible for
keeping assigned clinic area properly stocked with all necessary supplies, materials and
instruments. Informs supervisor when inventory of supplies and materials are low.
B. Knowledge and Ability Required by Position
Ability to learn and follow procedures such as receiving patients, ordering supplies,organizing tray set-ups and using aseptic technique.
Ability to learn the use, care and storage of dental instruments, equipment and materials.
Ability to learn infection control procedures and technique.
Ability to interact with patients, to be able to explain procedures, give post-operativeinstructions, and make appointments.
Ability to learn basic dental terminology and record keeping procedures to properly
enter information in patient records.
Dexterity to be able to pass instruments and materials, to suction and retract when
assisting.
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C. Supervisory Controls
All assignments are clearly defined through clear, specific, and detailed instructions.The dental assistant trainee works as instructed and consults with dentist or higher grade
dental assistant on all matters not specifically covered in the original guidelines or
instructions. The work is closely controlled through the structured nature of the work
itself, and through supervisory review which includes checking progress and/orreviewing completed work for accuracy, adequacy, and adherence to instructions and
established procedures.
D. Guidelines
Specific guidelines and procedures exist for all work assignments. Except for simpler,
repetitive tasks such as making or verifying appointments, the dentist or higher gradeassistant usually provides detailed guidelines when a task is assigned. The dental
assistant trainee strictly adheres to these guidelines.
E. Complexity
Assignments are repetitive or involve steps which are clearly defined. Actions to betaken or responses to be made are readily discernable, or employee requests assistance.
F. Scope and Effect
Performance of specific duties facilitates the work of the dentist and other dental
assistants.
G. Personal Contacts
Contacts are with patients, dental staff, and other employees within the facility.
H. Purpose of ContactsThe purpose of contacts with other employees is to exchange information. Contacts with
patients are to provide limited services and obtain information.
I. Physical Demands
Duties require long periods of standing and walking.
J. Work EnvironmentWork involves danger of exposure to patients having communicable diseases. Dental
assistant trainee must exercise caution to prevent cuts and burns in handling instruments.
Dental assistant trainee must wear gloves, masks, protective eyewear, and barrier garmentfor all dental procedures.
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QUALITY ASSURANCE CRITERIA
ASEPSIS & CLINIC MAINTENANCE
(GS-2)
CRITERION #1: PROTECTIONA) All dental staff will wear gloves, mask protective eyewear and a barrier garment for all
dental procedures
B) Rubber dam isolation will be used for all dental procedures whenever practical.C) Needlestick shields will be used for all anesthetic syringes.
D) Smocks, scrubs, and lab coats will not be worn outside of the dental clinic. Visibly soiled
covers will not be worn.
CRITERION #2: BIOHAZARD DISPOSAL
A) All hazardous waste (e.g. used needles, blades, sutures) will be placed in the appropriatedisposal container.
B)
All biohazardous waste (e.g. blood, tissue, extracted teeth) will be placed in theappropriate biohazardous waste disposal container.
CRITERION #3: OPERATORY CLEAN-UP
After dismissing a patient and before seating the next patient, the following will be preformed:
A) Used instruments, air-water syringe tip, handpieces, and suctions tips removed to theclean-up area.
B) Used gauze, paper, etc. properly disposed.
C) Dental chair, counter and cart tops, air-water syringe and suction tubes cleaned anddisinfected with proper agent(s).
D) Handpieces are cleaned, prepared and sterilized.E) Appropriate barrier materials are placed on counters, light handles, chairs, and delivery
stands.
F) Utility gloves are used during clean-up.
CRITERION #4: ASSIGNED CLINIC AREAS - CLEAN-UP
A) All assigned areas will be cleaned and resupplied according to clinic policy.
B) Instruments will be properly cleaned, disinfected or sterilized. Correct packaging ofdental instruments set-ups will include the date and assistant’s initials on all packages.
C) Supplies will be ordered so there is no shortage of supplies or dental materials, and no
excess or outdated materials on hand.
CRITERION #5: CHAIRSIDE ASEPSIS
A)
Aseptic technique will be utilized at all times when treating patients.B) Unit dose concept is utilized for dental materials and supplies. Non-contaminated
forceps or overglove is used to retrieve needed materials.
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QUALITY ASSURANCE CRITERIA
DENTAL ASSISTING - CHAIRSIDE
(GS-2)
CRITERION #1: RECEIVING PATIENTSA) Patients are greeted in a timely and courteous manner, seated, and draped in proper
manner.
B) The procedures to be performed are explained in a manner that the patients canunderstand and feel comfortable.
C) The dental record and health questionnaire are displayed in plain view. Radiographs
pertinent to the procedure are displayed on the view box.D) The dentist is promptly notified when the patient is ready to receive the treatment.
CRITERION#2: INSTRUMENT AND MATERIAL PREPARATIONA) The instrument set-up is prepared to follow the identified treatment plan according to
protocol for the procedure to be done.B) Required materials for routine procedures are available at the operatory unit and
dispensed according to infection control procedures.C) Dental materials are prepared according to the manufacture’s and/or dentist’s directions.
CRITERION #3: FOUR-HANDED ASSISTINGA) An acceptable intraoral working field is maintained through tissue retraction, fluid
evacuation, irrigation, and drying.
B) Instrument transfers are accomplished smoothly, using aseptic technique, in the correctsequence, and with appropriate technique.
C) The need for instruments and materials for routine procedures is anticipated.D) Provides four-handed assisting to a dentist/EFDA, and follows the dentist/EFDA’s
instructions and leaves the chair only with their approval.
CRITERION #4: DISMISSING PATIENTS
A) Checks the patient’s face and clothing, and removes any debris before dismissal.
B) Appropriate postoperative instructions are given in a manner the patient can understand.
C) The patient is informed of the treatment planned for the next appointment.D) The patient is given the appointment slip and directed to the front desk.
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QUALITY ASSURANCE CRITERIA
RECORDING AND DATA ENTRY
(GS-2)
CRITERION #1: MEDICAL HISTORY TRANSFERREDA) Findings on the health questionnaire are transferred to the dental record form HSA 42-1.
B) Specific allergies, medical conditions, or medications are plainly written on form HSA
42-1.
CRITERION #2: FORM HSA 42-1 PREPARED
A) Form HSA 42-1 has prevention sticker affixed.B) The prevention sticker contains indication of the patient’s suitability for supplemental
fluoride.
CRITERION #3: CHARTING ACCURATE
A)
Pages within the dental record are in the proper sequence and in the proper place withinthe primary health record. No part of the health record is misplaced.
B) Data from examinations are recorded accurately following the IHS and clinic protocolsformat.
CRITERION # 4: FORMS HSA 42-1 AND 42-2 ACCURATEA) The demographic section of the Form HSA 42-2 is complete and accurate.
B) The patient’s name is written on Form 42-2.
C) The dental auxiliary has initialed Form HSA 42-1 and 42-2.D) The patient’s next visit is indicated on HSA 42
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Resource
List
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Resource List for IHS Dental Assisting Education
Criteria-Based Learning
Item Vendor Cost Planning Tools for Training
Dental Assistants On-the-Job(booklet)● Training Curriculum●GS-2 & GS-3
Position Descriptions● Resource List● Roles & Responsibilities● Interview Questions● Orientation Checklist● Tips to be Successful
Erma J. Casuse
IHS Clinical Support CenterTwo Renaissance Square40 North Central Avenue, Suites 780Phoenix, AZ 85004
602-364-7777 Ext. 7749Fax 602-364-7788E-mail: [email protected]
$25.00 each
booklet*
*If Headquartersshares have beentaken.
Pathways: IHS Dental Assisting Education
Available on-line. No charge
Essentials of Dental Assisting4th Ed.(Robinson & Bird, 2007)ISBN: 978-1-4160-3668-5
Instructor’s Manual
800-222-9570
www.amazon.com or
W.B Saunders Company
11830 Westline Industrial DriveSt. Louis, MO 663145
800-545-2522Fax: 314-453-4535E-mail: www.elsevierhealth.com
Cathy Boyer (Gov Rep.)
800-325-4177 ext. [email protected]
Contact vendor forcurrent pricing.
Essentials of Dental Assisting
4th Ed.Student Workbook(Robinson & Bird, 2007)ISBN: 978-1-4160-4041-5
www.amazon.com or
W.B Saunders Company
11830 Westline Industrial DriveSt. Louis, MO 663145
800-545-2522Fax: 314-453-4535E-mail: www.elsevierhealth.com
Cathy Boyer (Gov Rep.)
800-325-4177 ext. 4979
Contact vendor orcurrent pricing.
Centers for Disease Control andPrevention (CDC)Guidelines for Infection Controlin Dental Health-Care Setting –
2003
Electronic copy available on-line.
www.cdc.gov/mmwr/preview/mmwrhtml/rr5217a1.htm
No charge
1
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Item Vendor Cost Dental Instruments: A Pocket
Guide 2nd Ed.(Boyd, 2005)
www.amazon.com or
W.B Saunders Company
11830 Westline Industrial DriveSt. Louis, MO 663145
800-545-2522Fax: 314-453-4535E-mail: www.elsevierhealth.com
Cathy Boyer (Gov Rep.)
800-325-4177 ext. 4979
Contact vendor forcurrent pricing.
Mosby’s Dental Dictionary(2004)ISBN:0-323-02510-2
www.amazon.com or
W.B Saunders Company
11830 Westline Industrial DriveSt. Louis, MO 663145
800-545-2522Fax: 314-453-4535E-mail: www.elsevierhealth.com
Cathy Boyer (Gov Rep.)
800-325-4177 ext. 4979
Contact vendor forcurrent pricing.
The New American Medical
Dictionary and Health ManualISBN: 978-0451070555(Rothenberg, 1999, paperback)
www.amazon.com Contact vendor forcurrent pricing.
The Merriam-Webster
Dictionary(Paperback, 2004)ISBN: 0-87779-930-X
www.amazon.com Contact vendor for
current pricing.
Chairside Instructor American Dental Association
211 East Chicago AvenueChicago, IL 60611
800-947-4746E-mail: www.ada.org
Contact vendor forcurrent pricing.
Dexter Plastic Skull with Teeth#54-6001
Rinn
1212 Abbott DriveElgin, IL 60123-1819
847-742-1115E-mail: www.rinncorp.com
Contact vendor forcurrent pricing.
XCP Instrument Kit (with bitewing)#54-2001
Rinn
1212 Abbott DriveElgin, IL 60123-1819
847-742-1115E-mail: www.rinncorp.com
Contact vendor forcurrent pricing.
(Ask forgovernment price)
2
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Item Vendor Cost“Dam It, It’s Easy” Coltene Whale Dent Contact vendor forManual or Video 235 Ascot Parkway
Cuyahosa, OH 44223
800-221-3046Fax 330-221-3046E-mail: www.coltenewhaledent.com
current pricing.
Typodont: Adult Dentition Columbia Dentoform Corp.
34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederalInstitutions)
Typodont: Child (pedo.)Dentition
Columbia Dentoform Corp.
34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569
Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederal
Institutions)
Typodont: Mixed Dentition Columbia Dentoform Corp.
34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederalInstitutions)
Rubber Mold: Adult Dentition#R-22
Columbia Dentoform Corp.
34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederalInstitutions)
Rubber Mold: Child (pedo.)Dentition#R-200
Columbia Dentoform Corp.
34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederalInstitutions)
Rubber Mold: Mixed Dentition#R-24
Columbia Dentoform Corp.34-24 Hunters Point AvenueLong Island, NY 11101
718-482-1569Fax: 718-482-1585E-mail: www.columbiadentoform.com
Contact vendor forcurrent pricing.
(30% DiscountFederalInstitutions)
July 2007
3
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Resource List for Dental Assistant Trainer
Criteria-Based Learning
Item Vendor Cost Instructor’s Manual
Essentials of Dental Assisting 4th Ed.
(Robinson & Bird, 2007)ISBN: 978-1-4160-3668-5
W.B Saunders Company
11830 Westline Industrial Drive
St. Louis, MO 663145
800-545-2522
Fax: 314-453-4535
E-mail: www.elsevierhealth.com
Cathy Boyer (Gov Rep.)
800-325-4177 ext. 4979
Instructor Manual
800-222-9570
Contact vendor for
current pricing
Improve On-the-Job Training:How to
Establish and Operate a Comprehensive
OJT Program
(Rothwell & Kazanas 1994)ISBN: 1-55542-665-4
www.amazon.com Contact vendor forcurrent pricing.
Human Resource Development:The New
Trainer 2nd Ed.
(Scannel & Donaldson, 2000)
ISBN: 0-7328-0328-9
www.amazon.com Contact vendor for
current pricing.
Active Training: A Handbook of
Techniques, Designs, Case Examples, and
Tips 3rd ED.
(Silberman & Auerbach, 2006)
ISBN: 978-0787976231
www.amazon.com Contact vendor orcurrent pricing.
Using Visual Aids: A Guide for Effective
Presentations
Revised Edition
(Rains & Williams, 1995)
ISBN: 1-56052-326-3
www.amazon.com Contact vendor for
current pricing.
July 2007
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Roles
&
Responsibilities
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Roles and Responsibilities in Dental Assisting Training
The role of Chief, Service Unit Dental Program involves the following
responsibilities:
1. Recommends qualified dental assistant to be dental assistant trainers.
(See attachment Dental Assistant Trainer Qualifications)
2. Arranges for required personal protective device (glasses, gowns/scrubs),
radiology badges, and nametags to be available.
3. Attends to the necessary documentation for students to be present in the
dental clinic. This might include volunteer agreements, immunization
record, and OSHA/CDC Infection Control guidelines.
4. Creates a warm, accepting, helpful environment for trainees in the dental
clinic. This includes arranging for them to be included as members of the
dental clinic staff, and having a place for them to leave personal
belongings.
5. Schedules regular conference with Dental Assistant Trainer concerning
the progress of the trainees.
6. Arrange time and helps to organize workshops and meeting to explain
and link dental staff with training activities
7. Supports Dental Assistant Trainer with new role and responsibilities.
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Dental Assistant Trainer Qualifications
A dental assistant with the following qualifications would be a goodcandidate for a trainer.
1. Consistent, superior performance and expertise in dental assisting which
are documented and verified by supervisor.
2. Current certification (IHS, DANB, State) in radiology.
3. A minimum of five years successful dental assisting experience
immediately prior to present assignment.
4. Professional skills, knowledge, and competencies of an expanded
function dental assistant (EFDA).
5. Continued professional growth through continuing education (CE),
and participation in service unit, dental clinic or community projects.
6. Effective interpersonal relationships with colleagues, patients and
supervisor.
7. Flexibility and adaptability in working with adults.
8. Previous experience in training dental assistants
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Roles and Responsibilities in Dental Assisting Training
The role of the dental assistant trainer includes the following
responsibilities:
1. Orient the trainee with the policy and procedures of the dental clinic
2. Discuss the scope and sequence of the IHS Dental Assisting Training
curriculum.
3. Explain the training agreement outline with trainee, and develop weekly
training plan.
4. Schedule time with the trainee for cooperative planning and follow-up
conferences.
5. Provide trainee with regular feedback about progress and proficiency
achievements.
6. Create a positive atmosphere for discussing problems.
7. Help the trainee identify learning problems and plan alternate solutions
8. Encourage the trainee to experience a variety of learning experiences.
9. Assist the trainee to achieve good dental assisting techniques.
10. Treat trainee as a professional.
11. Complete competency and performance evaluation forms.
12. Establish and maintain communication with service unit staff, school
personnel, and Dental Assisting Training Coordinators about training
program, and progress of the trainees.
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__________________________________________________________________
__________________________________________________________________
General Policies for the Dental Assistant Trainee
Your are expected to be on the job on time. The dental staff must know thatyou will be in attendance each day. In case of illness, contact your dental
assistant trainer as soon as possible.
You will observe all the rule, regulations and policies of the clinic.
The dental assistant trainer will be responsible for guiding you through the
Dental Assisting Training Program.
The dental assistant trainer makes decisions to dismiss you from the training
program in the event of an unsatisfactory situation. Among the causes
for dismissal will be inadequate attention to infection control policies,irregular attendance, lack of progress, and failure to exemplify good conduct.
You will be expected to be prepared and to attend weekly evaluation and planning session. During this time, you will discuss your progress, and
decide which training objectives will be worked on during the next week.
You may also be invited to attend staff meetings or in-service workshops.
I agree to follow these policies.
Name of Trainee Date
Name of Dental Assistant Trainer Date
The telephone number for the dental clinic:_______________________________
The address of the dental clinic:________________________________________
________________________________________
________________________________________
________________________________________
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Dental Clinic
Training Agreement
Date Criteria Activity Trainer Initials11/2/07 To be able to use • Observe DA in clinic Marie
Universal
Precautions• Watch videotape
• Complete workbook
11/3-5/07 • Work with DA Erma
• Demonstrate use ofUniversal Precautions
We have discussed the training agreement for the week. I understand and
agree to complete the activities scheduled.
_______________________________________ _____________________
Name of Trainee Date
_______________________________________ _____________________
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Dental Clinic
Training Agreement
Date Criteria Activity Trainer Initials
We have discussed the training agreement for the week. I understand and
agree to complete the activities scheduled.
_______________________________________ _____________________
Name of Trainee Date
_______________________________________ _____________________
Name of Trainer Date
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Interview
Questions
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Suggestions for Interviewing for a New Dental Assistant Trainee
Although a candidate may not have had a formal job, he/she may have had work
experience. This might include answering the telephone in the principle’s office at the
high school or doing volunteer work at the senior citizen’s center.
You might consider team interviews when dental staff interview the prospective
applicant. The rational for more than one person interviewing is based on the following
reasons:
• If staff is going to work with a dental assistant trainee, then everyone on the staff
should have input to the decision process about who is chosen.
• If more than one person interviews, you will have a better assessment of
the applicant.
Interviews should be structured and arranged at a time where there will be not
interruptions. A set of questions should be selected and asked of each candidate not only
for fairness, but to allow you to compare candidate’s answers. Open-ended questionsencourage the applicant to talk, thereby providing you with additional insight and
information to a make a selection.
The following list of questions* is offered as a guide. Select the questions most
useful to you. After each interview, complete the interview analysis form. This matrix
enables you to evaluate each candidate as well as to compare characteristics amongdifferent candidates.
*Modified from Clar, James W.: Clinical Dentistry. Vol. 5, Chap. p.16 Philadelphia: J. B. Lippincott. Rev. Ed. 1990
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Interview Questions for an Applicant Who has Previous Work Experience
Briefly explain the position outlining the type of tasks expected.
Select the questions which are most useful for you.
1.
Tell me about your previous or current job. When did you first start working?Have you has any part-time or summer jobs? (Probe for type of work experience,
such as answering the phone, interactions with tribe or community, any volunteer
experience.)
2. Tell me why you decided to apply for this position? (Listen for reasons: what
does the applicant want to get out of the job.)
3. In a previous or current position, describe what has been the most rewarding or
stimulating? (Probe for insight into temperament, attitude, skill and interest.)
4.
Tell me which part of your job you feel was not satisfying and what you wouldhave like to be different. (Probe for insight into temperament, attitude.)
5. Tell me about work history in general with respect to how much responsibility
you were given. Were you given specific responsibilities? How did you feel
about taking on those responsibilities? Ask for specific examples. (Probe forfeelings relative to facts given. Is the person job-tasked oriented? Was he/she
frustrated? Clues can emanate with respect to whether the individual wants
responsibilities, whether he/she is a “motivator” type person.)
6. What do you think about your current salary, fringe benefits, working conditions,etc.? (Probe to find out if the candidate places heavy emphasis on factors external
to the job vs. concern and interest in the work itself. You may find out that the
individual has a heavy focus on salary, fringe benefits, etc., and has little interestin what the job itself offers. It may be expected that this position may be treated
in the same way.)
7. How would your co-workers describe you? (Clues may be given if the applicantis hypercritical. It is important to understand that the position may have been
structured in a certain manner, so there is justification for facts offered; therefore,
it is necessary to add up several factors in making a decision.)
8. Summing up, what would you consider your strong points and which areas could
be strengthen or improved? (The responses may indicate clarity ofcommunication, ego strengths and weaknesses, degree of openness.)
9. Is there anything else you would like to share about your skills and abilities to thetasks of the positions?
10. Do you have any questions about this position, our program or about employment
in the federal government or tribal programs?
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Interview Questions for an Applicant Who has No Previous Work Experience
Briefly explain the position outlining the type of tasks expected.
Select the questions which are most useful for you.
1.
Tell me why a career in dental assisting appeals to you. How did you becomeinterested in dental assisting? (How realistic are expectations? What does the
applicant know about the job? Is this going to be a job that just fills the need for
making money?)
2. Describe your high school life: highlight? low points? (Listen for clues as to
what issues are important to the applicant. Probe for applicant’s interest;academic subjects vs. social)
3. What were your favorite subjects? What were your tough subjects?
4.
Tell me about your extracurricular activities. (Answers may give clues as toenergy level and attitude toward people.)
5. Have you ever belonged to any clubs? Are you currently in any clubs? If so have
you ever held a leadership position? (Clues to achievement orientation and
leadership skills. This can give you an idea as to how he/she will react on the job.Were the clubs socially oriented? Does this match your expectation?)
6. Summing up, what would you describe as your strong points?
7. What could be improved or strengthen? (The response may indicate clarity ofcommunication, ego strengths and weaknesses, and degree of openness.)
8. Do you have any questions about the job or our program?
9. Is there anything else you would like to share about your skills as abilities to do
the task of the positions
10. Do you have any questions about employment in the federal government or
tribal program?
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Interview Analysis Form
Date of interview:_____________ Interviewer’s Name:__________________________
Name of Applicant:________________________________________________________
Position Applied For:______________________________________________________
(Circle Appropriate Description)
Characteristics Exceptional Satisfactory Some
Deficiencies
Not
Satisfactory
Knowledge of
the positionExtensive
Knowledge
Moderate
Knowledge
Has Limited
Knowledge
Has No
Knowledge
Work
ExperienceMore Than
Adequate
Adequate Work
Experience
Less Than
We Prefer
No Experience
Communication Excellent Adequate Limited Poor
Timeliness Acceptable Acceptable Not Acceptable Not Acceptable
Confidence Comfortable &
Confident
Seemed
Comfortable
At Times Seemed
Uncomfortable
Seemed
Uncomfortable
Appearance Well-dressed &
Groomed
Properly Groomed Less Than
Satisfactory
Sloppy
Interest in our
ClinicVery Interested Appeared
Interested
Shows Limited
Interest
Shows No
Interest
Appreciation of
Tribal
Community
Very
Knowledgeable
Knowledgeable Limited
Knowledgeable
No
Knowledgeable
Of Community
Overall
ImpressionExcellent Satisfactory Some Deficiencies Not Favorable
July 2007
Comments:
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Tips To
Be Successful
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New Dental Assistant Trainee Checklist
As a new employee, you want to do a good job. To find out what you are expected to
know, you need to ask questions. The answer to the questions listed below will help you learn
more about your job.
1. Who is my supervisor?
2. Who is my trainer?
3. What if my trainer is not here, who do I go to when I have questions to ask?
4. As a trainee, what are my duties and what is expected of me:
• What if I do not know how to do these duties?
• What is the IHS Dental Assistant Education Program?
5. How will my performance be evaluated?
6. What are my work hours?
7. What if I am late for work?
8. When do I get paid?
9. How do I get paid?
10. When may I take sick leave?
11. When may I take annual leave?
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12. Where can I park my car?
13. What is the address and phone number of the clinic?
14. What is the policy for personal telephone call?
15. What is the policy for cell phones in the clinic?
16. What time and where can I eat lunch?
17. How do I get a name tag and radiation badge?
18. What am I expected to wear to work? (dress code)
19. How do I get safety glasses?
20. What immunizations do I need and where can I get them?
21. Is there a Union, who is the representative?
22. As a new employee, what forms should I fill out?
23. What benefits am I eligible for? (Health & Life Insurance, TSP or 401k)
24. Are there emergency plans? (fire, tornado, flood, earthquake or disaster)
25. Can you think of other questions you might want to ask?
Remember:If you do not understand something or want more information ask questions!
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Tips To Be a Successful Dental Assistant Trainee
Tip # 1: Ask questions.
If you do not understand something or you need more information ask questions.
How to Ask Questions
Asking questions can help you learn. Here are some ways to ask questions:“I don’t understand something. Is this a good time to ask you about it?
How do I do_______________? What does_____________mean?”
“You may have told me this before, but I can’t remember. How do you do
____________________or where do you find_______________?”
“I know how to do this_________________, but I can’t remember why it has be done this way.”
When to Ask Questions
A good time to ask questions:
• If something does not make sense to you.
• If you need more information.
• If you have to do something you do not understand.
• If your trainer ask you if you have questions.
A bad time to ask questions:
• If something would upset the patient.
• If it would interrupt patient care.
• If your trainer is busy.
A good idea is to write down questions so you do not forget what you want to ask.Then you can ask your questions when it is convenient.
Tip # 2: Don’t pretend.
If you are unsure or confused about how to do something, don’t pretend. You are part
of the dental team. Dental staff rely on you. Patients will be asking you questions. You may
have to explain or translate what the dentist said to the patient. You will learn from each staffmember, and patients will learn from you.
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1.
2.
3.
4.
Tip # 3: If you want to do a good job, watch and listen.
The dental clinic is more than a place where patients receive dental treatment. It is your
classroom. You will see dental assistants setting up trays, sterilizing instruments, and working
with the dentist. You will hear dental terms (words) being used. You will be able to understandand learn if you watch and listen to what is happening in the dental clinic.
Tip # 4: Practice and ask for feedback .
Remember when you learned to drive a car. There were many things to pay attention to
…changing gears, steering, watching the road for signals. Whoever helped you learn to drivegave you feedback. “You are in the wrong gear, nice turn you missed the tree.” That feedback
Helped you learn to drive. By practicing and asking questions, you will be able to improve your
Skills and become a competent dental assistant.
Way to Ask for Feedback
• “Would you watch me, and tell me if I do it right?”
• “How can I do this better?”
• “Would you check to see if I did this right?”
• “I know how to do____________, but I get mixed up about how to do__________?”
The Indian Health Service Division of Oral Health is proud of the dental care
provided to American Indians and Alaska Native people. The IHS wants you to beequally proud of the contribution that you, as a competent dental assistant, will
make in providing quality dental care.
Good luck and remember the helpful tips!
Helpful Tips
If you do not understand something, ask questions.
Don’t pretend.
If you want to increase your knowledge watch and listen.
If you want to do a good job, practice and ask for feedback .
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“What to Say…”
When you work in a professional field such as dentistry, there are special
terms that are used. It is important for you to use these terms and to understand
what they mean so you are able to:
1. Talk with the dentist and other dental staff.
2. Explain and give information to patients.
3. Be organized as a trained dental assistant.
Here are some words to help you.
Instead of saying. . . Say. . .
Drill Handpiece
Oops! Don’t say anything.
Pain or hurt Discomfort or uncomfortable
Pull the tooth Remove the tooth
Blood Heme/hemorrhage
Giving a shot (adult) Giving anesthetic
Giving a shot (child) Giving sleepy juice or a bubble
Tools Instruments
Remember to watch, listen and ask questions.
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Here are some ideas to help you answer the telephone.
Answering the Call This is Better Than This
Greeting the Caller Good morning, this is the
Rock Point Dental Clinic,may I help you.
Hello
Dental ClinicWhat do you want?
Making Sure Would you repeat you name
for me please?
Would you spell you name
for me?
What name did you say?
Talk a little louder.
I can’t understand what you’re
trying to say.
Acknowledging Thank you. I’ll have Dr.
Jones paged for you.
I will be glad to give her the
message.
O.K. I’ll see if I can get her.
All right, I’ll do what I can about it.
I’ll tell her what you said when I
talk with her.
Handling Delayed
Calls
This is Better Than This
Called Line is Busy Dr. Evans is on another call.
May I take a message?
May someone else help you?Would you care to wait?
He’s busy now.
She’s talking now. Call back later.
Leaving Line Would you mind waiting
while I check please?
It will take a few minutes.
Would like to wait or should I
call you back?
(wait for acknowledgement)
Just a minute. Let me look around
for it.
I’ll try to find it.
Hold it; I’ll see what I can do.
Returning to Line Thank you for waiting. I havethat information.
I’m sorry to have kept you
waiting. I can help you now.
Are you still waiting?
I can’t find it.
Called Party is not
Available
Dr. Baker is with a patient.
May I take a message? May
someone else help you?
Dr. Baker is not here. I don’t know
when she’ll be back: maybe next
week.
Why don’t you call back later?
Assisting the Caller I do not know that
information. If you can hold
I'll find someone who has that
information.Let me transfer you to patient
registration so they can help
you.
I don’t know who takes care of
that.
Call another department.
We don’t do that.
Completing the
Conversation
Thank you for calling,
Mr. Roanhorse.
We will see you Thursday,
November the 18th at 1:00.
Good-bye.
Bye-Bye
OK
So Long
All right, bye.
Later
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_________________________
How to Take Professional Telephone Messages
Use a Telephone Message Form
Make it easier to remember what to ask.
Less chance the message will be lost.Relying on memory can result in mistakes.
Write Details Accurately
Write name, date and time.Get caller’s name, and complete telephone
number, including extension and Area Code.
Verify spelling of caller’s name.Sign or initial message.
Deliver Message PromptlyDeliver message in person.
Place message on or near telephone.
WHILE YOU WERE OUT
Dr. SmithTo: ______________________
Mary Johnsonx Please Call:__________________
800-842-3588 ext. 2335
Returned Your Call
Will Call Again
Message:
Has questions aboutsupply order.
Received By:______________________MBK10:30 am4/6/07Date: _________ Time:____________
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When working with patients remember the Golden Rule:
Treat patients like you would want to be treated. . .with respect.
Here are some suggestions to greet and meet patients:
1. Use the patient’s name. Introduce yourself and the dentist.
“Good morning, Mr. Begay. I am ____________. If you follow me,
I will seat you. Dr.____________will be right here.”
“Good morning, Mrs. Johnson. I am ______________. If you follow
me I will seat you. We are running late, but Dr._______________
will be here in about five minutes.”
2. After you seat a patient, ask what treatment he/she is expecting or wants to be
done. This will help communication between the patient and the dentist.
“Mrs. Antone, do you have any questions about what we are going
to do today.”
3. If a patient asks you a question and you do not know the answer, tell them you
will find out the answer. This will help you learn more about dentistry and the
way the clinic operates.
“That’s a good question, but I do not know the answer. I will ask the
dentist to explain it to both of us.”
If you are a new trainee, tell the patient:
“I am training to be a dental assistant. I don’t know the answer to
your question, but I’ll find out.”
The Golden Rule is for patients and co-workers. You are a member of
a team.