2 4. but first a bit more about privacy social media marketing, 2e© 2-2

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SOCIAL CONSUMERS

RTV 453CELL PHONES OFF AND PUT AWAY4

Social Media Marketing, 2e©

But first

A bit more about Privacy

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What about privacy?

Do people recognize how much they’re sharing online?

Do people realize how little privacy the Internet gives us? (person search)

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Some reminders

You have to keep up with what is on the outline to keep up with the class

All work is required as assigned for each week of the project—if you missed doing all of the business analysis as assigned, it’s still due See Comments on Engrade

Reading the material is required – you must have a book

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Connecting Chaps. 3 & 4 Chapter 3 is about how to

understand consumers and how to connect with them

Chapter 4 explains how social media enables communication and the maintenance of relationships. Issues like how word-of-mouth communication travels, how networks are structured, and how ties are maintained 2-5


Learning Objectives

Why are relationships critical to social media and the basis for leveraging the network effect in social media marketing?

How are social networks structured?

What are the characteristics of online communities?

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Learning Objectives

What role does social capital play in the value of social media communities? What types of ties do we have to others in our communities?

How do ideas travel in a community? What role do opinion leaders play in influencing social networks?

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But first…in Chapter 4

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________ are groups of people who come together for a specific purpose.

Online communities


A __________ is where “people connect online with kindred spirits, engage in supportive and sociable relationships with them and imbue their activity online with meaning, belonging, and identity.” (‘The Well’)

cyberplace

http://www.well.com/


A __________________is a set of socially relevant nodes connected by one or more relations.(this is based on the basics of social network theory, the theory that explains how networks (whether online or off) work.

Social network


_________ are members of the network.

nodes


In Node-to-Node Relationships ___________ occur between nodes

flows


________ theory suggests that social networks will be more powerful communities if there is a way to activate relationships among people and objects.

Social object


_____________ means that the members of social communities, not traditional media publishers such as magazines or newspaper companies, control the creation, delivery, and popularity of content.

Media

democratization


In Standards of Behavior ___________ are rules that govern behavior.

norms


_________________ is when a POST CONTAINS ALL CAPITAL LETTERS TO EXPRESS ANGER.

flaming


An ____________ refers to a view or an exposure to an advertising message.

impression


_____________ are people who are knowledgeable about many things.

Mavens


A(n) ______________is a snippet of cultural information that spreads person to person until eventually it enters the general consciousness.

meme


Understanding the ‘social’…

Community Structure

Social media is first and foremost about community: the collective participation of members who together build and maintain a site.

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Networks: The Underlying Structure of Communities

1. A social network is a set of socially relevant nodes connected by one or more relations.

2. Nodes are members of the network. 3. Members (whom we also refer to as

network units) are connected by their relationships (or ties) with each other.

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Networks: The Underlying Structure of Communities

4. Social networks are sometimes called social graphs, though this term may also refer to a diagram of the interconnections of units in a network.

5. Nodes in a network experience interactions; these are behavior-based ties such as talking with each other, attending an event together, or working together.

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Social Media Marketing, 2e© 2-24

Node to Node Relationships

Flows occur between nodes. In social media these flows of

communication go in many directions at any point in time and often on multiple platforms--a condition we term media multiplexity.


Conversations

Though social media provides an online space for what are essentially digital conversations, these conversations are not based on talking or writing but on a hybrid of the two.

Presence refers to the effect that people experience when they interact with a computer-mediated or computer-generated environment.


Power

Can you have a social structure that is not based on power?

What is the basis o power in the U.S.? In North Korea?

Is there corruption among those who have power? Are elections rigged? Are the media controlled by people in

power?

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Power, who’s in control?

Democracy is a descriptive term that refers to rule by the people. Communist, Authoritarian, Monarchy Who was ‘in control’ when you were a

child? Media democratization means that the

members of social communities, not traditional media publishers such as magazines or newspaper companies, control the creation, delivery, and popularity of content.

‘Citizen Journalism’ / User Generated Content


‘Media Democratization’

Really? Do you have a voice? You want to run for U.S. Senate, as Ted Cruz did

in the last election for a Texas Senator How do you start? How do you get attention? How to you get people to support you?

You want to provide a voice for a specific cause In DFW In Texas In the U.S.

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Standards of Behavior – who controls behavior? Norms are rules that govern behavior. Flaming is when a POST CONTAINS ALL

CAPITAL LETTERS TO EXPRESS ANGER. Is Commenting moderated? Open access sites enable anyone to

participate without registration or identification.

The social contract is the agreement that exists between the host or governing body and the members.

What happens if you don’t moderate comments?


Level of Participation

Ghost Town? For an online community to thrive, a significant proportion of its members must participate.

The two-step flow model of influence proposes that a small group of influencers are responsible for dissemination of information because they can modify the opinions of a large number of other people.


Power relationships Reward power: one’s ability to provide

others with what they desire. Coercive power: the ability to punish others. Legitimate power: organizational authority

based on rights associated with a person’s appointed position.

Referent power: authority through the motivation to identify with or please a person.

Expert Power: Recognition of knowledge, skills, ability

Information Power: access to information


Group Dynamics

Shared or Compatible Goals Progress Toward Goals Shared Norms or Values Minimal Feelings of Threat Among

Members Interdependence Among Members Competition Form Outside the Group Shared Group Experiences

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Group Influence and Social Capital An opinion leader is a person who is frequently able

to influence others’ attitudes or behaviors. Homophily refers to the degree to which a pair of

individuals is similar in terms of education, social status, and beliefs.

A. Social Capital 1. Social capital, or social currency, is the value

which flows to people as a result of their access to others.

2. Reputational capital is based on the shared beliefs, relationships, and actions of those in the community such that norms, behaviors, and values held and shared by individuals ultimately support a community reputation.

3. Online gated communities selectively allow access to only some people, and may offer a high degree of social capital to the lucky few who pass the test


What we should understand

What is the underlying structure of a network?

How does information flow in a network? What are the characteristics common to

communities, whether offline or online? the meaning of social capital an opinion leader? What sources of

power ? Why are social communities relevant for

word of mouth communication? ###

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