contents 2. introduction telkom internet has introduced a “telkom internet service management tool...
TRANSCRIPT
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Table of Contents
Contents 1. ABBREVIATIONS/TERMINOLOGY ......................................................................................... 4
2. INTRODUCTION .......................................................................................................................... 5
3. HOW TO USE THIS MANUAL .................................................................................................. 6
4. MAILBOX ACTIVATOR .............................................................................................................. 7
5. ERROR MESSAGES FOR MAILBOX ACTIVATOR ........................................................... 12
6. DYNAMIC DNS ACTIVATOR .................................................................................................. 14
7. ERROR MESSAGES FOR DYNAMIC DNS .......................................................................... 16
8. STATIC IP ACTIVATOR ........................................................................................................... 18
9. ERROR MESSAGES FOR STATIC IPs ................................................................................ 23
10. USER SUPPORT DETAILS ................................................................................................. 24
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Table of Figures
Figure 1: Telkom Internet Service Management Tool Login Page .......................................................... 5
Figure 2: Telkom Internet Service Management Tool Landing Page ...................................................... 6
Figure 3: Telkom Internet Service Management Tool Manage your mailboxes page ............................ 7
Figure 4: Telkom Internet Service Management Tool Activation of Mailbox Confirmation Page .......... 8
Figure 5: Telkom Internet Service Management Tool Activation of Mailbox Success Page ................... 8
Figure 6: Telkom Internet Service Management Tool Mailbox Page ...................................................... 9
Figure 7: do Messaging Page .................................................................................................................. 9
Figure 8: Telkom Internet Service Management Tool Deactivate Mailbox Page ................................. 10
Figure 9: Telkom Internet Service Management Tool Deactivate Mailbox Confirmation Page ........... 10
Figure 10: Telkom Internet Service Management Tool Deactivate Mailbox Success Page .................. 11
Figure 11: Telkom Internet Service Management Tool Login Error Manage Page ............................... 12
Figure 12: Telkom Internet Service Management Tool Check box error message ............................... 13
Figure 13: Telkom Internet Service Management Tool Time-out error message ................................ 13
Figure 14: Telkom Internet Service Management Tool Landing Page .................................................. 14
Figure 15: Telkom Internet Service Management Tool Dynamic DNS Activator Page ......................... 15
Figure 16: Telkom Internet Service Management Tool Enabled Dynamic DNS Page ........................... 15
Figure 17: Telkom Internet Service Management Tool Login error Page ............................................. 16
Figure 18: Telkom Internet Service Management Tool Selection error message ................................ 16
Figure 19: Telkom Internet Service Management Tool Session time-out error Page .......................... 17
Figure 20: Telkom Internet Service Management Tool Dynamic DNS Static IP Error ........................... 17
Figure 21: Telkom Internet Service Management Tool Landing Page .................................................. 18
Figure 22: Telkom Internet Service Management Tool with activated Static IP's ................................ 19
Figure 23: Telkom Internet Service Management ................................................................................ 20
Figure 24: TI Service Management Tool pop-up message for deactivation ......................................... 21
Figure 25: Telkom Internet Service Management Tool Inactive Static IPs ........................................... 22
Figure 26: Telkom Internet Service Management Tool selection error message ................................. 23
Figure 27: TI Service Management Tool Static IP DDNS Error .............................................................. 24
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1. ABBREVIATIONS/TERMINOLOGY
Abbreviation Description
CSR Customer Service Representative
DDNS Dynamic DNS
TI Telkom Internet
TI SMT Telkom Internet Service Management Tool
ISP Internet Service Provider
IP Internet Protocol
Terminology Description
Static IP address A number (in the form of a dotted quad) that is assigned to a
computer by an Internet service provider (ISP) to be its permanent
address on the Internet.
Subnet A logically visible subdivision of an IP network.
/29 - A subnet that consist of 8 IP addresses, with 5 usable IPs and
3 IPs are reserved for technical purposes.
28/ - A subnet that consist of 16 IP addresses, with 13 usable IPs
and 3 IPs are reserved for technical purposes.
/27 - A subnet that consist of 32 IP addresses, with 29 usable IPs
and 3 IPs are reserved for technical purposes.
Dynamic IP address Dynamic IP address is an IP address assigned by a DHCP server,
verses one that was configured manually.
Dynamic DNS A service that lets anyone on the Internet gain access to resources
on a local network when the Internet address of that network is
constantly changing. Such resources are typically a Web server,
Webcam or a PC for remote control operation.
IP Address Internet Protocol (IP) addresses are unique numeric identifiers that
are needed by every device that connects to the Internet. As
businesses conduct a greater portion of their daily activities via the
Internet, so the need for high-speed, reliable broadband access
has grown.
TI Service Management
Tool
A Telkom Internet application that will enable customers to securely
activate Telkom mailbox, Dynamic DNS or Telkom Static IP’s
online.
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2. INTRODUCTION
Telkom Internet has introduced a “Telkom Internet Service Management Tool (TI SMT)” tool to replace what was formerly known as “Mailbox Activator”, whereby you as the customer
can activate or deactivate your @telkomsa.net electronic mailboxes, Dynamic DNS and Static IP addresses linked to your account. The Telkom Internet Service Management Tool can be accessed through the following URL: https://online.telkomsa.net/smt/.
Figure 1: Telkom Internet Service Management Tool Login Page
The following important points must be noted:
Please use either your Telkom Internet access username and password or your @telkomsa.net email username and password to log into SMT.
As a customer you cannot enable or disable a Dynamic DNS service not linked to your account.
o A Dynamic DNS service will be in a “disabled” or “inactive” status when you join Telkom Internet and you will only be able to utilize the Dynamic DNS service once you activate the service on the Telkom Internet Service Management Tool (SMT).
The email address created during account creation will not be provisioned to the mail platform up until you activate it via Mailbox Activator.
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3. HOW TO USE THIS MANUAL
Contents of the manual:
Section 3: Mailbox Activator – shows how you can activate and/or deactivate the mailbox (es) linked to your Telkom Internet account
Section 4: Shows error messages that can be displayed while activating or
deactivating a mailbox
Section 5: Dynamic DNS Activator – shows how you can enable and/or disable the Dynamic DNS linked to your Telkom Internet account
Section 6: Shows error messages that can be displayed while enabling or disabling Dynamic DNS.
Section 7: Static IP Activator – shows how you can activate, view and/or deactivate the Static IP(s) linked to your account.
Section 8: Shows error messages that can be displayed while activating or deactivating your Static IP addressses.
Section 9: User Support – provides the contact number for Telkom Internet Support
After you have logged in the following screen will display
Figure 2: Telkom Internet Service Management Tool Landing Page
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4. MAILBOX ACTIVATOR
The Telkom Internet Service Management Tool has a component called “Mailbox Activator”
tool whereby you can activate or deactivate the Telkom Internet electronic mailboxes linked to your account. This means that in cases where you have more than one electronic mailbox but only requires the use of one, for example, you can deactivate the other electronic mailboxes. This will ensure that you use the correct electronic mailbox and/or alias on the account and prevent mails been delivered to the incorrect email address. This puts you as the customer in full control of how you want to use the electronic mailbox (es).
Should you have more than one electronic mailbox and want to activate more than one then the same scenarios apply; this tool gives you, the customer, the ability to determine how many mailboxes you actually need and use. The following important points must be noted:
You cannot enable or disable mailboxes not linked to your account. In the event that additional mailboxes are required, you can order it via the sales channel provided.
All new customer accounts will be in a “disabled” or “inactive” status when a customer joins Telkom Internet and the customer will only be able to receive and send emails once he/she activates the mailbox (es) needed.
Please select Mailbox Activator under My Tools on the left.
Figure 3: Telkom Internet Service Management Tool Manage your mailboxes page
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Select the checkbox(es) for mailboxes you wish to activate. Then click on the “Submit”
button. The activation is initiated and Figure 4 is displayed.
Figure 4: Telkom Internet Service Management Tool Activation of Mailbox Confirmation Page
Confirm that that the email address is the one you wish to activate. Then click on the
“Submit” button. The activation is initiated and Figure 5 is displayed.
Figure 5: Telkom Internet Service Management Tool Activation of Mailbox Success Page
Click on the “View mailbox status” button to go back to the Manage your mailboxes page.
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Figure 6: Telkom Internet Service Management Tool Mailbox Page
Once your mailbox is active you can log into it via doMessaging
(http://webmail.telkomsa.net/). Figure 7 displays the login page for doMessaging. To login,
you must enter the Telkom Internet email address (with its corresponding password) of the
mailbox which you activated on the Mailbox Activator Tool.
Figure 7: do Messaging Page
To deactivate a mailbox, follow the same sequence as above - select the checkbox(es) for
mailboxes you wish to deactivate on the Manage your mailboxes screen and click the
submit button.
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Figure 8: Telkom Internet Service Management Tool Deactivate Mailbox Page
After clicking the Submit button to deactivate mailbox – see confirmation page below
Figure 9: Telkom Internet Service Management Tool Deactivate Mailbox Confirmation Page
Confirm that that the email address is the one you wish to deactivate. Then click on the
“Submit” button. The deactivation is initiated and Figure 10 is displayed
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Figure 10: Telkom Internet Service Management Tool Deactivate Mailbox Success Page
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5. ERROR MESSAGES FOR MAILBOX ACTIVATOR
The following are possible error messages that can be displayed while trying to activate
or deactivate your mailbox.
If you do not supply a valid username with a corresponding password to login then an
error message will display
Figure 11: Telkom Internet Service Management Tool Login Error Manage Page
If you do not select a checkbox before clicking on the “Submit” button then an error
message will display (Figure 12)
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Figure 12: Telkom Internet Service Management Tool Check box error message
If you leave the application unattended for a long period of time then an error
message will display (Figure 13)
Figure 13: Telkom Internet Service Management Tool Time-out error message
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6. DYNAMIC DNS ACTIVATOR
The Telkom Internet Service Management Tool has a component called “Dynamic DNS Activator” tool whereby customers can enable or disable the Dynamic DNS service linked to their account. The following important points must be noted:
A customer cannot enable or disable the Dynamic DNS not linked to his/her account.
All new customer accounts will be in a “disabled” or “inactive” status when a customer joins Telkom Internet and the customer will only be able to utilize the Dynamic DNS service once he/she activates the service on the Telkom Internet Service Management Tool (TI SMT).
Please select DDNS Activator under My Tools on the left
Figure 14: Telkom Internet Service Management Tool Landing Page
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After successfully selecting “DDNS Activator” Under the “My Tools” panel the following will be displayed.
Figure 15: Telkom Internet Service Management Tool Dynamic DNS Activator Page
To enable Dynamic DNS, tick the “Enable DDNS” check box and click the “SUBMIT” button.
After clicking the “SUBMIT” button, the Dynamic DNS will be activated.
Figure 16: Telkom Internet Service Management Tool Enabled Dynamic DNS Page
To disable the Dynamic DNS Service, click the “Disable DDNS” check box and click the
“SUBMIT” button
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7. ERROR MESSAGES FOR DYNAMIC DNS
The following are possible error messages that can be displayed while trying to enable
or disable your Dynamic DNS.
If you do not supply a valid username with a corresponding password to login then an
error message will display
Figure 17: Telkom Internet Service Management Tool Login error Page
If you do not select a checkbox before clicking on the “Submit” button then an error
message will display
Figure 18: Telkom Internet Service Management Tool Selection error message
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If you leave the application unattended for a long period of time then an error
message will display
Figure 19: Telkom Internet Service Management Tool Session time-out error Page
The following screen displays a message that will pop-up when enabling Dynamic DNS
while Static IP service is activated.
Figure 20: Telkom Internet Service Management Tool Dynamic DNS Static IP Error
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8. STATIC IP ACTIVATOR
The Telkom Internet Service Management Tool has a component called “Static IP
Activator” tool whereby customers can activate, view or deactivate the Static IP addresses linked to their account.
The following important points must be noted:
A customer must have a Static IP service linked to their account.
A customer cannot enable or disable the Static IP(s) not linked to his/her account.
All new customer accounts will be in a “disabled” or “inactive” status when a customer joins Telkom Internet and the customer will only be able to utilize the Static IP addresses once he/she activates the service on the Telkom Internet Service Management Tool (TI SMT).
A customer cannot have an enabled Dynamic DNS and an active static IP service simultaneously, the customer will be required to disable the DDNS before enabling the Static IP service.
To activate the Static IP addresses, you will have to select Static IP Activator on the left
pane of the screen under “My Tools”. See screen below:
Figure 21: Telkom Internet Service Management Tool Landing Page
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The Static IP’s service on your account will display.
The Static IP addresses will differ according to the Static IP product you are subscribed to.
E.g. TI Static IP (1), TI Static IP(5) or TI Static IP(13). N.B: for the purpose of this user guide
we will use TI Static IP (13).
To activate the static IP addresses, you will tick the Activate Static IPs tick box.
After ticking the Activate Static IPs tick box, click the “Submit” button and the Static IP
addresses will be active as in screen below.
Figure 22: Telkom Internet Service Management Tool with activated Static IP's
A number of Static IP addresses will be displayed depending on the Static IP product e.g. for
TI Static IP(1) only 1 usable Static IP address will be displayed, then for TI Static IP(5) 5
usable Static IP addresses will be displayed and for TI Static IP(13).
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To de-activate activated Static IP(s) tick the Deactivate Static IPs tick box and click the
“SUBMIT” button.
Figure 23: Telkom Internet Service Management
After clicking the SUBMIT button a warning message box will be displayed – see screen
below
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Figure 24: TI Service Management Tool pop-up message for deactivation
A warning message box will be displayed every time you attempt to deactivate TI Static IP(s). By clicking the OK button on the message box you confirm/agree to deactivate the Static IPs and the Static IPs will be deactivated.
By clicking the Cancel button you will be returned to figure 25.
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Figure 25: Telkom Internet Service Management Tool Inactive Static IPs
Please Note: the deactivation of static IP(s) does not mean the TI Static IP service is
disabled or deactivated/ceased from your account, deactivating static IPs on TI SMT just
releases Static IP to be available for use. To deactivate/cancel the Static IP service, you will
have to contact the contact centre on the numbers listed under section 10 (User Support
Details).
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9. ERROR MESSAGES FOR STATIC IPs
Clicking the SUBMIT button without ticking the Activate or Deactivate Static IPs tick box will
display the below error message:
Figure 26: Telkom Internet Service Management Tool selection error message
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The following screen displays a message that will pop-up when activating Static IPs while
Dynamic DNS is enabled.
Figure 27: TI Service Management Tool Static IP DDNS Error
10. USER SUPPORT DETAILS
For consumer related queries please contact 10210.
For business related queries please contact 10217.