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2 User Guide of Blackboard Mobile Learn for CityU Students (iPad)

Part 1 How to download / install Bb Mobile Learn? Downloaded from App Store / iTunes

3

Part 2 How to access e‐Portal via Bb Mobile Learn? Input Public ID

Login by using CityU Electronic ID / password

List of courses / organizations Landscape mode Dashboard

6

Part 3 Features and Functions of Bb Mobile Learn Documents

Announcements

My Grades

Discussions

9

Part 4 FAQ What should I do if the App exits on its own?

What should I do if the pop‐up cannot be closed?

Why some items / entries are missing on my mobile device?

Why sometime image cannot be displayed?

Why some formats of items and entries cannot be displayed

well? Can I submit assignment using my mobile device?

16

Appendix A Key buttons

17

Appendix B Useful Links for iPad

18

Appendix C Reset device before returning

19

User Guide of Blackboard Mobile Learn for CityU Students (iPad) 3

Part 1 How to download / install Bb Mobile Learn?

Blackboard Mobile™ Learn takes interactive teaching and learning to the mobile device, giving

students and teachers instant access to their courses and organizations anywhere.

This user guide is for mobile device iPad. The following steps are about how to download / install

that App Bb Mobile Learn in that device.

1. Tap the icon “App Store” on the first screen page in the device.

2. Tap Search, type “blackboard mobile” and then tap the searched result.


3. iPad and iPhone Apps for Blackboard Mobile Learn are shown as below. Tap the button

for iPad App to install.

4. The icon of the App with title “Mobile Learn” would be shown.


You can also download / install via iTunes in your computer. Input “blackboard mobile” or

“blackboard mobile learn” in the top right Search field. The list of Apps would be shown. Click the

button for the suitable App. Start to download and then sync with your device.

More information would be found from the below location.

http://itunes.apple.com/us/app/blackboard‐mobile‐learn/id364252826?mt=8


Part 2 How to access e‐Portal via Bb Mobile Learn?

After installation, you can use that App to access Blackboard course and organization sites.

1. Tap the icon “Mobile Learn” on the screen.

2. The App “Bb Mobile Learn” would be opened. Tap the Search field and input CityU’s Public ID

“E9PTVR”. Tap on “City University of Hong Kong” which would be shown on the list.


3. Enter your CityU Electronic ID and Password. Tap button to login.

4. After logging in, the list of courses would be shown.

You can tap “Organizations” at the bottom if you need to

access any Blackboard organization site.

5. Tap on the title of course / organization site to access.


You can view that App in landscape mode (rotate the device clockwise or anti‐clockwise).

Tap “Dashboard” on the right side to view any update from Blackboard courses (not applicable to

Bb Organizations).


Part 3 Features and Functions of Bb Mobile Learn

After tapping the name of Blackboard course / organization from the list, you would see the menu

on Course / Organization Map.

Some contents you can access via Bb Mobile Learn.

1. Documents (Word / PowerPoint / PDF)

2. Announcements

3. My Grades

4. Discussions


Documents

On Course / Organization Map, tap on the content area such as “Course Documents” or

“Documents”. A list of items may be shown.

Tap the item and then the file under “Attachments” to view.

At the left right corner of the pop‐up screen, you can tap the button to maximize the screen

of attached file. Tap to close pop‐up screen.


Announcements

On Course / Organization Map, tap “Announcements”.

Post(s) in “Announcements” would be shown as following.


My Grades

On Course / Organization Map, tap “Tools”.

List of tools would be shown as below. Tap on “My Grades” to view assessment grades.

Please note that Bb Mobile Learn do not provide grading details or teacher feedback.


Discussions

You can access Discussion Board via Course / Organization Map, or Tools.

After tapping “Discussion Board”, list of forums may be shown as following.


Tap the thread to reveal list of posts. Tap each post, attachment icon or number of replies bubble

for details.

Here are the steps to post on Discussion Board.

Add thread message

1

2

3

Tap to add thread

After typing message, tap


Reply thread message

Attach photo file from device

Tap

3

2Tap the message subject

1

4

Tap

1 2 3

After typing, tap

You may select a photo depending on the

capability of your device.


Part 4 FAQ

Q: What should I do if the App exits on its own?

A: Restart your mobile device and then retry.

Q: What should I do if the pop‐up cannot be closed?

A: Tap “Logout” from the top bar and login again.

Q: Why some items / entries are missing on my mobile device?

A: Sometime you need to tap button “Refresh”, or press logout and then re‐login to view the

latest items. Nevertheless, a web browser on a computer will give you a more reliable

view all the time.

Q: Why sometime image cannot be displayed?

A: Images, video and other files uploaded to visual editors on Bb are not viewable via Bb

Mobile Learn.

Q: Why some formats of items and entries cannot be displayed well?

A: Some formats (i.e. bullet points, table) modified by visual editors on Bb are not viewable

via Bb Mobile Learn.

Q: Can I submit assignment using my mobile device?

A: Bb Mobile Learn does not support assignment submission at this point.


Appendix A Key buttons

Button Location Description

Top left Show list of course / organization sites.

Top left Refresh the page.

Top left

(pop‐up) Close the pop‐up screen.

Top left

(pop‐up) Maximize the pop‐up screen.

Top left

(pop‐up) Minimize the pop‐up screen.

Top left

(Discussion) Go back to list of forums.

Top right Add new post in Discussion Board.

Top right Reply the thread in Discussion Board.

Top right

After typing message in thread, tap this button to

submit.


Appendix B Useful Links for iPad

1. Get Started

System requirement http://www.apple.com/support/ipad/getstarted/

Create Apple ID http://support.apple.com/kb/HT3575

Create Apple ID without credit card http://support.apple.com/kb/ht2534

Setting up as new device http://support.apple.com/kb/HT3828

2. Connecting to Wi‐Fi

Joining Wi‐Fi networks http://www.apple.com/support/ipad/assistant/wifi/

Troubleshooting Wi‐Fi connections http://support.apple.com/kb/ts3237

Free WiFi Services to CityU Members http://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/wlanmain.htm

3. Resetting iPad (before iPad would be returned)

Erase All Content and Settings http://support.apple.com/kb/ht2110

4. More References from Apple Support

User Guide in iPad tap the iPad User Guide bookmark in Safari or go to help.apple.com/ipad

User Manuals http://support.apple.com/manuals/ipad/

Support http://www.apple.com/support/ipad/

Troubleshoot Assistant http://www.apple.com/support/ipad/assistant/

http://www.apple.com/support/ipad/getstarted/

http://support.apple.com/kb/HT3575

http://support.apple.com/kb/ht2534

http://support.apple.com/kb/HT3828

http://www.apple.com/support/ipad/assistant/wifi/

http://support.apple.com/kb/ts3237

http://www.cityu.edu.hk/csc/deptweb/facilities/ctnet/wlan/wlanmain.htm

http://support.apple.com/kb/ht2110

http://support.apple.com/manuals/ipad/

http://www.apple.com/support/ipad/

http://www.apple.com/support/ipad/assistant/


Appendix C Reset device before returning

Before returning device to your home department, you must remove all settings and information

from the device.

Fully charge the device before beginning this process. Otherwise, connect the device to power and

leave it connected until the process is completed.

1. Tap the icon “Settings” on the first screen page in the device.

2. Tap “General”.

3. Tap “Reset” at the bottom of the page “General”

4. Tap “Erase All Content and Settings” on page “Reset”.

The reset process may take up to several hours.

More details can be found at Apple Support website (http://support.apple.com/kb/ht2110

).