mobile technology: learn about managing mobility...mobile technology: learn about managing mobility...

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Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle Burnett, AirWatch

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Page 1: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobile Technology: Learn About Managing Mobility

Presenters:

Chris Kiley, Jeppesen

Director, Mobile & Web Solutions, UxD

Michelle Burnett, AirWatch

Page 2: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Learn about….

• What you will learn/take away from today

– Managing Mobility

– Mobility Challenges

– Mobility Planning

– Enterprise Mobility Management

– Key Capabilities

– Voice of Customer

– Future Mobility

– Q & A

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Page 3: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Managing Mobility

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Mobile Experience?

Content , apps, etc.?

Managing Mobile?

Corporate or BYOD?

Operating system?

Hardware?

Resources?

Mobile doesn’t have to be complicated

Mobile devices are transforming the way the aviation industry does business.

But choosing the right hardware,

infrastructure, application and deployment for your operations can be

daunting.

Page 4: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobility Challenges

• Deployment models

• Operating systems

• Managing connectivity

• Security

• Managing content

• Devices

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Page 5: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobility Planning

Mobile Help Desk?

Do you have a Mobile Strategy?

Mobile Consulting

Deployment support needed?

Are you mobile ready?

What software or hardware?

Is external help needed?

Sustain

Strategy

Moving to Mobile?

Implement

Planning

Products

Services

• HW & SW updates

• User support

• Help Desk

Sustainment

• HW & SW configuration

• Training

• Deployment

Implementation

• Wireless infrastructure

• Wireless security

• Data and document management

Services •

• HW & SW selection

• Information and data distribution

• EMM Solution (MDM)

Products

• Process improvement

• Regulatory

• Implementation planning

Mobile Planning

• Mobility assessment

• Roadmap development

• Business case development

Mobile Strategy

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Page 6: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobility Management Solution?

Ever increasing mobile staff requires more flexibility in accessing corporate resources

Manage mobile deployments without the need for additional staff

Improve operational efficiency

Demonstrate internal and external regulatory compliance quicker, more efficiently

Manage apps across employee, corporate or shared devices

Globally track and secure distributed resources, e.g., devices, data, content

Secure document distribution and mobile access to corporate documents

Integrate with enterprise systems, e.g., file share, email

Improve efficiency through use of real time data (reduced information latency)

Secure personal devices accessing corporate network, email and apps

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Page 7: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobility Management Provider

4 of the Top 5 Fortune 500 Companies

9 of the Top 10 United States Retailers

6 of the Top 10 World’s Biggest Airlines

4 of the Top 5 World’s Largest Energy Firms

6 of the Top 10 Big Pharma

4 of the Top 5 Medical Device Companies

4 of the Top 5 Global CPG Companies

2 of the Top 3 Worldwide Hotel Groups

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Page 8: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobile Cockpit

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Electronic Flight Bags (EFB)

Replace traditional paper flight bags with mobile EFB for flight management operations

•Flight crew operations

•Aircraft operations

•Navigational charts

Industry Regulations

Maintain FAA and EASA compliance to ensure confidential data is protected

Aviation Applications

Distribute critical applications to pilots

•Scheduling and on-call requests

•Flight change notifications

Flight Operations Content

Deliver critical content to pilots, including manuals, handbooks and flight plans

Page 9: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Mobility Management Capabilities

• Maintain FAA and EASA compliance regulations

• Multitenant, highly scalable architecture

• Corporate and employee device management

• Shared device check-out and check-in

• Separate corporate and personal data

• Automated and easy device enrollment

• Network access and management

• Secure access to flight and passenger information

• Secure browsing in kiosk mode

• Rugged, printer and peripheral management

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Page 10: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Secure and Manage Mobility

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Manage the Device Manage the Workspace

Apps Content Email Browsing

Comprehensive enterprise mobility management platform

Page 11: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Secure and Manage Mobility

BYOD Line of Business Corporate

Multiuser

Every Mobile Device Every Operating System

Every Mobile Deployment

Phones & Tablets Laptops

Rugged Devices Printers &

Peripherals

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Page 12: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Case Study - Flight Works

• Largest provider of private air charter, aircraft management, government services and aviation consulting in the Southeast United States

• Secure distribution and mobile access to critical and proprietary manuals with Secure Content Locker™

• Ensure FAA compliance while delivering data securely to pilots

• Eliminate printed charts and manuals with Electronic Flight Bags (EFB) secured with SCL

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“The Secure Content Locker

enables our Flight Operations

management team to distribute

manuals and revisions with a

few clicks and monitor

compliance, regardless of

where in the world the aircraft

happens to be at the time of

release.”

- Flight Works

Page 13: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Case Study - LJ Aviation

• Trusted charter jet company for more than 30 years with more than 20 jets and 120 employees

• 1-500 devices deployed

• Distribute, manage and track apps with the AirWatch App Catalog

• Ensure FAA compliance with app oversight

• Secure distribution of flight manuals, aircraft documents, aircraft operator certificates and more with Secure Content Locker™

• Employ use of GPS tracking to locate lost devices

• Update manuals and charts quickly over-the-air

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“AirWatch has saved us so

many man hours. Instead of

it taking six hours to update

manuals and charts, I can

push a button and be done

with it.”

- LJ Aviation

Page 14: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Customer Experiences

• “Just get the tablets into the employees hands” – Device memory too small for data sets

– Wrong hardware for required software (Surface vs. iPad vs. Galaxy)

– Lack of cellular radio limited download options

– Devices did not have needed GPS capability (linked to cellular radio)

– Extra cost and complexity to incrementally add apps and capability

• “Let employees use their own devices (BYOD) to save money” – Insufficient configuration control to satisfy regulator and IT Security

– Hardware diversity too varied to manage and support

– Employees forget to bring the tablets to work

– When lost or stolen, does employee have enough security to protect data?

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Page 15: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Customer Experiences

• “Use existing airport WiFi” – WiFi bandwidth too narrow and takes > 90 min. to download

– Too many users competing for WiFi slows or interrupts downloads

– Works great in terminal but not on the ramp, hangar or briefing room

• “Let them download from home” – Not everyone has WiFi or a computer at home, or have download limits

– Users forget to complete mandatory updates before coming to work

– Who do they call for help when the update fails?

• “Just use cellular” – OMG! Data is expensive! I didn’t know the app took that much data

– International data cost is expensive

– Cellular is not consistently fast. Switching between 2G, 3G, 4G and LTE

Boeing Proprietary Information 15

Page 16: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Customer Experiences • “Let’s use shared devices to save money”

– Shared devices receive more damage than personally issued devices

– Requires more management cost (check-in/out, charging, updates)

– More difficult to switch between users (email, contacts, calendar, logins)

• “Employees can manage their own device configuration/set-up” – Inadequate configuration control for regulators

– Inability to audit configuration

– Increased 1:1 training and support for configuration problems

• “We should have engaged IT right from the start” – IT expertise is required to setup IT Infrastructure, wireless access, IT security and

access to corporate data

– IT expertise is required for integration with corporate resources (email, calendar, SharePoint, documents, websites)

– IT anticipates problems before they occur

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Page 17: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Maturing Mobile Ecosystem

Mobility Innovation

Communication Capabilities

Simple Applications

(single feature)

Complex Applications

(multiple features)

Integrated Application

(information sharing)

Near real-time information

(leveraging connectivity) What’s next??

Page 18: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Managing Mobility

Q & A

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Page 19: Mobile Technology: Learn About Managing Mobility...Mobile Technology: Learn About Managing Mobility Presenters: Chris Kiley, Jeppesen Director, Mobile & Web Solutions, UxD Michelle

Helpful Links

http://www.jeppesen.com/mobile

http://www.air-watch.com/

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Jeppesen Booth #1298