2004 bcsap outcomes and client satisfaction survey, stream 2 · • the objectives for the research...

2004 BCSAP Outcomes 2004 BCSAP Outcomes and Client Satisfaction and Client Satisfaction

SurveySurveyStream Stream 22

Prepared by::Prepared by::

SYNOVATE Ltd in October 2004SYNOVATE Ltd in October 2004

For:For:

MCAWS MCAWS

Ministry of Community, Aboriginal and Women’s Services (MCAWS)Aboriginal, Multiculturalism and Immigration Programs Department

Settlement and Multiculturalism Branch

1

PageObjectives & Methodology ……………………………………………………………………………………………………………………… 2Executive Summary …………………………………………………………………………………………………………………………….. 4Analysis Of Findings …………………………………………………………………………………………………………………………….. 6

Duration Of Participation …………………………………………………………………………………………………………………… 6Frequency Of Meeting Host Volunteer/Buddy ……………………………………………………………………………………………. 7Activities With Host Volunteer/Buddy..……………………………………………………………………………………………………… 8Enjoyment Of Service ……………………………………………………………………………………………………………………… 9Improved Access & Participation…. ………………………………………………………………………………………………………… 10Increased Understanding Of Canadian Systems & Culture.……………………………………………………………………………… 11Host Volunteer/Buddy & Agency Assistance In Providing Info Or Support …………………………………………………………… 13Improved Confidence & Ability………………………………………………………………………………………………………………. 14Overall Satisfaction And Willingness To Recommend …………………………………………………………………………………... 15Suggestions For Service ………………………………………………………………………………………………………………….. 16Respondent Profile………………………………………………………………………………………………………………………………17

Appendix: Data tabulationsQuestionnaireStream 2 Logic Model

Table of Contents

2

OBJECTIVES & METHODOLOGY

Throughout this report, individuals interviewed as part of the research are referred to as “clients”, however they do not represent all agencies’ client groups. Clients who were not able to respond in English or any of the translated languages and youth clients under the age of 14 were not included in the survey.

• As part of its performance evaluation process, the Settlement and Multiculturalism Branch of the Ministry of Community, Aboriginal and Women’s Services wanted to conduct an outcome survey with its end-user clients.

• These clients are assisted on behalf of the Ministry by variousagencies in the province who provide settlement services within four streams, as follows:

• Stream 1 – Information & Support Services • Stream 2 - Community Bridging Services• Stream 3 – English Language Services For Adults• Stream 1-3 – Information, Support & English Language Services For Adults

• The objectives for the research were to assess client satisfaction and achievement in reaching some of the immediate and medium term outcomes outlined in each Stream’s Logic Mode. In the case of Stream 2, the key outcomes measured in this survey are: Increased Understanding of Canadian Systems and Culture, Improved Access and Participation and Improved Confidence and Ability.

• This report covers the findings for the Stream 2 Community Bridging Services in the form of matching new immigrants to adult host and youth buddy volunteers. The Stream 2 Logic Model has been appended to this report for reference.

• To assess the satisfaction and outcomes of Stream 2 clients, a survey was conducted with adults and youths who were matched with host volunteers and youth buddies between July 1, 2003 and December 31, 2003.

• A total of 116 adult clients were surveyed by telephone between May 12th and 23rd, 2004 from listings provided by the Ministry. Due to special privacy considerations surrounding youths, the agencies distributed paper questionnaires to their youth clients, typically by mail or in-person at the agencies. A total of 83 youth surveys were mailedback to Synovate directly (in postage pre-paid envelopes) or collected by the agencies and then forwarded onto Synovate, or completed on-line at www.websurveys.ca/s2. The deadline for returning surveys or completing the survey on-line was June 30th, 2004.

• It should be noted that the method used to administer the surveys to the youths was not necessarily random nor consistent across agencies and thus special caution should be used with interpreting these results.

• In addition to English, the survey was translated and administered in the most common languages of new immigrants, namely: Chinese (Cantonese or Mandarin in the telephone survey), Farsi, Korean, Punjabi, Spanish and Vietnamese.

• At the 95% level of confidence, the results are accurate to within +/-9% on the total adult sample of 116 and +/-11% on the total youth sample of 83. On smaller sub-groups, such as by agency or mother tongue, the margins of error are much wider, meaning large differences are required to be statistically significant.

3

OBJECTIVES & METHODOLOGY

AdultsSurveys Weighted

Agency Obtained Sample

Hispanic Community Centre 5 20Intercultural Association of Greater Victoria 13 16Immigrant Services Society of BC (ISS) 34 38MOSAIC 7 7Multicultural Helping House Society(Bamboo Network Project) 10 3North Shore Multicultural Society 12 7Penticton & District Multicultural Society 14 5Surrey Delta Immigrant Services Society 9 6SUCCESS (Tri-City) 3 3SUCCESS (Richmond) 3 2Victoria Immigrants and Refugees Centre (VIRC) 6 9Total 116 116

• At the data processing stage, the data was weighted to match the relative distribution of Stream 2 clients (adults and youths) by agency, based on Ministry records, as follows:

YouthsSurveys Weighted

Agency Obtained Sample

Abbotsford Community Services 15 14Frog Hollow Neighbourhood House 8 4Kiwassa Neighbourhood House 10 4Lower Mainland Purpose Society forYouth and Families 1 3Ray Cam Centre 19 22Riley Park Community Centre 6 29South Vancouver Neighbourhood House 9 4West End Community Centre 15 4Total 83 83

• Weighting was applied so that the total results would reflect the relative number of clients served by each agency rather than the relative number of surveys conducted with each agency’s clients. Please note that all responses are accounted for and presented in each individual agency results.

• Due to confidentiality, results of each agency will be presented directly from the Ministry. This will allow agencies to gauge their own results against the provincial picture and to assess their services based on their own clients’ feedback. It is the Ministry’s intent to discuss results with agencies if there are areas of concern.

4

EXECUTIVE SUMMARY• Overall, 63% of adult Stream 2 clients and 77% of youth clientsfeel the service has helped them live in Canada. Both groups would refer someone else to the service.

• Likewise, all adult and youth clients report enjoying the time they spent with their respective host volunteer or buddy, including 80% of adults and 89% of youths who say they enjoyed the time “very much”.

• Adults tend to be somewhat less generous when it comes to the degree to which their host volunteer/buddy and agency staff helped them by providing information and support. 6 in 10 adults say that the host volunteer and staff helped “very much”, while 7 in 10 youths say the same of their buddy and 8 in 10 youths say thesame for the staff at the agency.

• Adults typically use the host volunteer service for a period of six months while youths use the buddy service for eight months. Youths also tend to meet their buddy more often, on average 6.7 times per month, compared to adults who typically meet their host volunteer an average of 4.6 times per month.

• Youths are more likely to say that their buddy accompanied themon every type of activity with 79% saying that they performed four or more of the six activities together, compared with just 55% of adults meeting the threshold with their host volunteer.

MAJOR OUTCOME: IMPROVED ACCESS & PARTICIPATION• 31% of adults and 24% of youths meet the major outcome of Improved Participation and Access by saying their host volunteer/staff has helped then with most of the specified activities and they have also independently partook in most of the specified activities since using the service. The incidence of meeting this major outcome is higher among adult refugee and refugee claimants and youths who have been in Canada for 3+ years.

• 92% of the adult clients and 78% of the youth clients specifically meet the goal of improved integration with English speakers by either attending a social group, meeting or class or starting a job/ volunteering where most of the people speak English.

MAJOR OUTCOME: INCREASED UNDERSTANDING OF CANADIAN SYSTEMS AND CULTURE• Host volunteers/buddies are relatively more effective in helping their clients become familiar with the community’s facilities and services and with Canadian systems, norms and expectations than improvingaccess and participation. Specifically, 56% of adult clients meet the achievement threshold by correctly answering at least 5 out of 6 true or false questions about Canada and saying their host helped them know more on most of the 8 knowledge goals related to Canada. As for youths, 3 in 10 achieve this outcome.

MAJOR OUTCOME: IMPROVED CONFIDENCE AND ABILITY• Almost all (97% of adults and 95% of youths) report feeling more confident in two or more of: improved comfort with Canadian customs, having a better life in Canada and being able to plan for a future job/schooling.

SUMMARY OF MAJOR OUTCOME ACHIEVEMENT• 1 in 5 of both adults and youths achieve all 3 of the major outcome thresholds set for Increased Understanding of Canadian Systems and Culture, Improved Access and Participation and Improved Confidence and Ability.• A further one half of the adult clients (48%) meet 2 out of 3 of the major outcomes, 29% meet 1 out of 3 outcomes and only 3% do not meet any of the outcomes.

5

EXECUTIVE SUMMARY

• The youths tend to meet 1 out of the 3 major outcomes (60%) rather than 2 out of 3 of them (17%). 5% report no improvement on any of the 3 major outcomes.• Clients who have been in Canada for a longer period, particularly three or more years, are more likely to have achieved all of the 3 major outcomes.• In fact, length of time in Canada is related to the success on several measures namely, Increased Understanding of Canadian Systems & Culture, and Satisfaction With Agency Staff and Buddy/Host Volunteer.

SUGGESTIONS FOR STREAM 2 SERVICES• 43% of adults and 47% of youths offer suggestions for the service. Among adults, suggestions include adding more volunteers and/or increasing the time spent with existing volunteers, placing greater emphasis on English conversation and providing more assistance with finding a job. Suggestions from youths centre mainly on providing more activities. 6% of both adults and youths take the opportunity to praise the service.

6

ANALYSIS OF FINDINGSDuration Of Participation

• Adults typically use the service for 6 months, although many do so for a shorter duration.

• Youths typically use the service for a longer period, with the median being 8 months.

• Many in both groups, particularly youths, are not sure as to how long they will be using the service.

8

24

19

4

14

31

7

7

21

5

18

42

<3 months

3-5 months

6-8 months

9-11 months

12+ months

Don't know/refused/not stated

Adults(n=116)

Youths(n=83)

%

Q1. Firstly, when did you last meet with your host volunteer/buddy?

Q2. When do you plan to finish/did you finish?

Median DurationAdults = 6.0 monthsYouths = 8.0 months

7

Frequency Of Meeting Host Volunteer/Buddy

• Three quarters of adults and almost all youths (95%) meet their host volunteer/buddy at least 4 times per month/once a week.

• Adults and youths generally meet their host volunteer or buddy at least once a week. On average, adults meet their host volunteer 4.6 times per month while youths meet their buddies 6.7 times per month.

• The average frequency of meeting decreases the longer a participant is in Canada.

• Cantonese and Mandarin speaking youths tend to meet their buddy more frequently (7.7 and 7.3 average times per month respectively).

9

13

1

53

20

3

1

0

0

1

67

11

17

4

1/month

2/month

3/month

4-7/month

8-11/month

12+/month

Don't know/refused

Adults(n=116)

Youths(n=83)

%

Q3. About how often do/did you usually meet with your host volunteer/buddy?

Average FrequencyAdults = 4.6/monthYouths = 6.7/month

8

Activities With Host Volunteer/Buddy• With the exception of sharing a meal, youths are

significantly more likely to participate in all activities with their buddy than adults are with their host volunteer.

• Among youths, over 8 in 10 have gone to a movie/cultural event/sports event, library/community centre/recreation facility, or met other people who spoke English together with their buddy, while a further 7 in 10 have shared a meal or attended a social gathering/meeting/class and 6 in 10 have taken public transit.

• Among adults, two thirds have gone to a library/community centre/recreation centre, met other people who spoke English or shared a meal accompanied by their host volunteer, one-half have attended a social function or class or movie/cultural/sport event while only 4 in 10 have taken transit with their host.

• 8 in 10 youths report participating in 4 or more of the 6 activities with their buddy, compared to 55% of adults who did so with their host volunteer. Adults who use or plan to use the service for six or more months are more likely to have completed four or more activities with their host volunteer (69% versus 48% among those under 6 months).

67

66

65

57

49

39

7

86

81

73

73

87

61

0

Used library/community centre/recreation facility

Met other people whospoke English

Shared a meal

Went to a movie/cultural/sports event

Took public transit

None/Don't know/refused

Adults(n=116)

Youths(n=83)

%

Q4. When you met with your host volunteer/ buddy, which of the following have you done

together?

Attended a social gathering/meeting/class where most

people spoke English

9

Enjoyment Of Services

• All adult and youth participants enjoy the time they spent with their host volunteer/buddy, with the great majority thoroughly enjoying the time.

• There are no significant differences in enjoyment levels by agency clients, however, youths who meet more frequently are predictably more likely to enjoy the time with their buddy than those who meet less often.

80%89%

20%11%

Adults(n=116)

Youths(n=83)

Very much

Somewhat

Q5. How much have you enjoyed the time that you spentwith your host volunteer/buddy?

10

Improved Access And Participation

• 43%-48% of adult participants say that their host volunteer helped them to prepare for school work, fill out forms or register for a school or program, use a service, shop or prepare a resume or apply for a job. However, only 1 in 5 report receiving assistance finding housing.

• Similarly, broadly 4 in 10 youths mention they received assistance from their buddy preparing school work, filling out forms or registering or using services. However, fewer youths report shopping with a youth buddy (one third mention among youths).

48

47

44

43

43

21

35

1

44

42

45

32

26

2

Prepare your school work

Fill out a form/registerfor program/school

Shop for things you need

Prepare a resume/apply for job

Find housing

Other (variousunaided mentions)

None of the above

Adults(n=116)

Youths(n=83)

%

Q6. Has your host volunteer/buddy helped you to ...?

Use a service such as a medical clinic/employment center/school counselling

n/a

n/a

93

92

83

57

1

96

95

76

46

1

Took public transit

None of the above

Adults(n=116)

Youths(n=83)

%

Q11. Since joining this program, have you done any ofthe following on your own?

Attended a social group/ meeting/class where most

people spoke English

Started a job or volunteered with people who mostly

speak English

Used a library/community centre/recreation facility (etc)

• Since using the service, at least 9 in 10 adults and youths report using a library, community centre or other facility, or taking public transit.

• Somewhat fewer adults and youths, but still the great majority have attended a social group/meeting/class where most people spoke English.

• A less common occurrence, only 57% of adults and 46% of youths say they started a job or volunteered with people who mostly spoke English.

• 92% of the adult clients and 78% of the youth clients meet the goal of improved integration with English speakers by either attending asocial group, meeting or class or starting a job or volunteering where most of the people speak English

• 1 in 3 adults and one quarter of youths meet the major outcome of Improved Access and Participation by both reporting that their host volunteer/buddy assisted them with most of the stated activities (i.e. 4+ of the 6 activities for adults and 3+ of the 4 activities for youths) and alsoindependently completing more than half of 4 activities since using the service.

• Refugee and refugee claimants are the most likely adult group to meet the Improved Access and Participation outcome.

• Youths who have been in Canada for 3 or more years are particularly likely to report Improved Access and Participation.

Increased Understanding Of Canadian Systems And Culture

• Adults are significantly more apt to be informed about all the “knowledge” goals with the exception of “facilities in the community”. On this goal, youths and adults are equally as informed.

• Adult participants are most likely to be familiarized by their host volunteer with the Canadian way of life (86%), followed by the facilitiesin their community (77%), then the services available to help them live (68%) and how to find what they need in Canada (66%). Roughly one half of adults are informed about where to shop and how to get there, Canadian expectations for social behaviour, government, medical or educational services and their rights and responsibilities.

• Besides being informed about facilities in their community (78%) and the Canadian way of life (68%), no more than one half of youths feel they are informed on the other aspects.

Q7. Has your host volunteer/buddy helped youknow more about...

86

77

68

66

56

56

53

47

10

4

68

78

47

25

37

39

28

28

6

7

The Canadian way of lif e (etc)

Facilities in y our community (etc)

The serv ices available tohelp you liv e in Canada

How to f ind what youneed in Canada (etc)

Canadian expectations f orsocial behav iour (etc)

Gov ernment, medical oreducational serv ices

Your rights & responsibilities

Other (v ariousunaided mentions)

None of the above

Adults(n=116)

Youths(n=83)

%

Where you can buy f ood, clothing orhhld. items and how to get there

Q10. I am now going to read you some randomly selected statements that may or may not be true about Canada.

98

98

97

87

84

83

94

94

98

89

87

96

You should have a CareCardto see a doctor

In Canada, you need a SIN to work

Borrowing books at apublic library is free

Adults(n=116)

Youths(n=83)

%

(% Answering Correctly)

In Canada, it is OK for men & women to look directly at each other when talking

In Canada, it is OK to invite a neighbour into your home for a visit

In Canada, once a person is 14 years old he or she can get a drivers license False

True

True

True

True

True

• When presented with six statements about Canada, the large majority of both adults and youths (no less than 83%) correctly agree or disagree with each statement.

• Almost all adults correctly identify that a Care Card is required in order to see a doctor, a SIN is required to work and it is free to borrow books at a public library. However slightly less are aware that it is OK to invite a neighbour into their home for a visit, that a person cannot get their drivers license at 14 and that it is acceptable for men and women to look directly at each other when talking in Canada.

• Among youths, no fewer than 87% correctly agree or disagree with a statement, with no statement standing apart from the rest.

• Adults (63%) and youths (66%) are equally likely to be correct on all six of the statements. However, youths are significantlymore likely to point out that it is acceptable for men and womento look at each other when talking (96% versus 83% among adults).

12

Increased Understanding Of Canadian Systems And Culture

• 56% of adults and 31% of youths meet the Increased Understanding of Canadian Systems and Culture major outcome in that:

– their host volunteer/buddy helped them know more about 5 or more out of 8 stated measures, and – they are able to correctly answer at least 5 out of 6 statements about Canadian Systems and Culture

• Youths who have been in Canada longer (i.e. 3 or more years) aremost apt to meet the Improved Understanding of Canadian Systems and Culture outcome.

• No particular adult sub-group is more likely to have met this outcome.

13

Host Volunteer/Buddy & Agency Assistance In Providing Info Or Support• 6 in 10 adult participants believe that their host

volunteer and the staff at the agency helped them immensely by providing information and support. Youth participants are slightly more generous in their praise of their buddy (almost 7 in 10 say the buddy was very helpful) and much more pleased with the staff they dealt with at the agency (78% say they helped very much).

• Youth who used the service for a longer period (i.e. 6+ months) and those who met more frequently are very pleased with their buddy and the agency staff.

• Cantonese speaking youth are less generous in their praise of their buddy (43% say “very much” vs. 74% among other language speakers).

• Among adult clients, Mandarin speakers are less apt to say that their host volunteer was very helpful in providing information and support.

• New adult arrivals (those who have been in Canada for less than a year) and skilled workers are more reserved when it comes to rating the staff at the agency, giving moderately positive ratings instead.

• 47% of adults and 60% of youths believe that both their host volunteer/buddy and agency were very helpful in providing them with information and support. Adult Spanish speakers and adult refugees are particularly appreciative of the assistance provided.

4% 1% 2% 1%

35%30%

34%

19%

61%68% 63%

78%

Adults(n=116)

Youths(n=83)

Adults(n=116)

Youths(n=83)

Very much

Somewhat

Q8. Overall, how much has your host volunteer/buddy helped you by

providing information or support?

Not at all

Q9. Overall, how much has the staff at the agency helped you by providing

information or support?

Very much

Somewhat

Not at all

14

Improved Confidence And Ability

• By using the service, adults emerge considerably more confident than youths with almost 9 in 10 feeling more comfortable with Canadian customs and optimistic with having a better life in Canada as a result of using the service, and close to 8 in 10 confident in their ability to plan for a future job or schooling.

• In comparison, since meeting with their buddy, three quarters of youths are more comfortable with Canadian customs and confident about having a better life in Canada, while not quite one half feel they are now able to plan for jobs/schooling.

• Almost all of both adults (97%) and youths (95%) feel more confident on at least 2 out of the 3 measures.

• All agency group clients and demographic groups are equally confident on 2 or more of the 3 measures.

89

87

78

3

74

73

48

4

You are more comfortablewith Canadian customs

You can have a betterlife in Canada

You can plan for afuture job/schooling

None of the above

Adults(n=116)

Youths(n=83)

%

Q12. Since meeting your host volunteer/ buddy, do you feel that ... ?

15

Overall Satisfaction And Willingness To Recommend

• Adults and youths alike are satisfied with the service, with almost all of both groups finding it helpful in acclimatizing them to life in Canada. Accordingly, the overwhelming majority are willing to recommend the service to others.

• Although adults find the service helpful, they are less apt to say it helped “very much” (63% versus 77% among youths).

• For adults, length of time of using the service is related to the sense that the service has been helpful. Skilled workers in this group are less likely to say the service helped very much, as are Cantonese speaking youths and youths who are Canadian citizens.

• All clients (irrespective of the agency they are with or demographic group) would recommend the service.

3% 1%

34%

21%

63%

77%

96% 99%

Adults(n=116)

Youths(n=83)

Adults(n=116)

Youths(n=83)

Very much

Somewhat

Q13. Overall, how much has the program helped you live in Canada?

Q14. Would you tell someone else to join the program?

Yes

Not at all

Yes

16

Suggestions For Service

• Over half of both adults and youths could not offer a suggestion for the Host Volunteer/Buddy Service.

• The top suggestions for the service from adults are to add more volunteers and/or increase the time spent with existing volunteers. As for how the hours should be spent, adults would like greater emphasis on English conversation and more assistance with finding a job.

• The main suggestion from youths is to add more activities, while some simply ask for more time with the youth buddies.

• Requests for more activities are particularly high among the following youth categories:

– Cantonese speakers– Those who have been in Canada for less

than a year– Those already meeting 5 or more times per

month– Those who have been using the service for

less than 6 months

10

6

6

5

4

3

3

2

1

1

8

57

0

6

0

0

4

0

0

17

1

0

24

53

More volunteers needed

Doing an excellent job/keep up the good work

More emphasis on English conversation/language

Should be more jobpreparation/search

More time with volunteers

More advertising aboutthe service

Better trained volunteers

More activities

Maintain services/don't close

Reduce the cost/more subsidies

Other

No suggestions

Adults(n=116)

Youths(n=83)

%

Q15. Do you have any suggestions for the program?

17

Respondent Profile

• China is by faraway the most common country of origin accounting for 28% of the adult respondents and 42% of the youth respondents.

• Hong Kong (12%) and South Korea (9%) are the next most common countries of origin among youths, as are South American (16%) and African (12%) countries among adults.

• It is worth emphasizing that the youth surveys were distributed and collected by each agency and thus may not represent a random sample, despite the weighting that was applied to reflect the relative number of respondents served by each agency.

D2. What country did you immigrate from?Total TotalAdults Youths

Base 116 83% %

China 28 42Taiwan 7 4Iran 6 7Mexico 5 4Indonesia 4 -South Korea 3 9India 3 3Pakistan 3 3Hong Kong 2 12Japan 2 2Russia 2 1Romania 1 -England 1 -Yugoslavia 1 -Philippines 1 -South American 16 6African 12 2Other European 2 -Other Middle Eastern 2 -Not stated - 3

18

Respondent Profile

• The most common immigration classes under which adults and youths respondents alike entered Canada are Family Class and Skilled Worker, followed by Refugee.

D3. Under what immigration class did you enter Canada?

Total TotalAdult Youths

Base 116 83% %

Skilled worker (independent professional or trade) 36 24Family class (sponsored by family member) 33 33Refugee (Government or private sponsored) 15 10Business (including entrepreneur, investor or self-employed) 9 5Refugee claimant 5 1Visitor/tourist visa 1 -Student visa - 1Not stated - 24

19

Respondent Profile

• 8 in 10 adult respondents are permanent residents while 1 in 10 each have received their citizenship or fall into another category.

• Comparatively, youth respondents are less likely to be permanent residents (41%) and more likely to be Canadian Citizens (20%) or to fall into another category such as students (27%).

D4. Are you a:


Base 116 83% %

Permanent resident 79 41Canadian citizen 11 20Other 10 27Not stated - 12

20

Respondent Profile

• The majority of adult respondents (89%) are between the ages of 19 and 54 while youth respondents (83%) are primarily under 19.

D5. Which of the following best describes your age?


Base 116 83% %

Under 19 - 8319 - 54 89 1555+ 11 -Not stated - 2

21

Respondent Profile

• The language respondents first learned correlates with their country of origin, Given that a large proportion of respondents (both adults and youths) are from China, it is not surprising that Mandarin is the leading language learned.

• Among adults, Spanish is the next most common language learned as a child (21%), corresponding with the 1 in 5 participants who indicate they immigrated from Mexico and South American countries.

• Among youths, Cantonese (17%), Spanish (10%), Korean (9%) and Farsi (8%) are next most common after Mandarin.

D6. What was the first language you learned?


Base 116 83% %

Mandarin 33 38Spanish 21 10Farsi 8 8Cantonese 4 17Arabic 4 2Korean 3 9Punjabi 3 3Japanese 2 2Tagalog/Phillipine 1 -Other Asian language 10 3Other African language 6 1Other European language 5 1Not stated - 5

22

Respondent Profile

• Two thirds of Adult respondents are female while youths are equally likely to be male or female.

D7. Gender


Base 116 83% %

Male 33 45Female 67 53Not stated - 3


Questionnaire - Telephone

Stream 2 - Telephone

1

Community Bridging Services Survey The BC Government is conducting a survey to find out how helpful

the host volunteer program has been for you. All information is confidential – you are not asked for your name.

Please mail your survey to Synovate Research in the envelope provided

(it is already addressed and postage has been paid) Or

Complete the survey in English on the web at www.websurveys.ca/s2

If you need help with the survey, please call Synovate at 1-800-717-1777

A. Which agency matched you with a host volunteer?

Please Your Answer 1 ABBOTSFORD COMMUNITY SERVICES 2 FROG HOLLOW NEIGHBOURHOOD HOUSE 3 HISPANIC COMMUNITY CENTRE 4 INTERCULTURAL ASSOCIATION OF GREATER VICTORIA (ICA) 5 IMMIGRANT SERVICES SOCIETY OF BC (ISS) 6 KIWASSA NEIGHBOURHOOD HOUSE 7 LOWER MAINLAND PURPOSE SOCIETY FOR YOUTH AND FAMILIES 8 MOSAIC 9 MULTICULTURAL HELPING HOUSE SOCIETY (BAMBOO NETWORK PROJECT) 10 NORTH SHORE MULTICULTURAL SOCIETY 11 PENTICTON & DISTRICT MULTICULTURAL SOCIETY 12 RAY CAM CENTRE 13 RILEY PARK COMMUNITY CENTRE 14 SOUTH VANCOUVER NEIGHBOURHOOD HOUSE 15 SURREY DELTA IMMIGRANT SERVICES SOCIETY 16 SUCCESS (TRI-CITY) 17 SUCCESS (RICHMOND) 18 VANCOUVER ASSOCIATION OF SURVIVORS OF TORTURE (VAST) 19 VICTORIA IMMIGRANTS AND REFUGEES CENTRE (VIRC) 20 WEST END COMMUNITY CENTRE

Q1. Firstly, when did you first meet with your host volunteer? (An estimate is fine.)

Month: _________________ Year: ___________ Q2. Are you still in the program and meeting with your host volunteer?

1 Yes When do you plan to finish? Month: _______ Year: _______ 2 No When did you finish? Month: _______ Year: _______

?, ! THANK AND TERMINATE Q3. About how often do/did you usually meet with your host volunteer? _____ times/month or _____ times/week or ____ total meetings since being matched


2

Q4. When you meet with your host volunteer, which of the following have you done together: Please All That Apply

1 Met other people who speak English

2 Went to a movie, cultural or sports event 3Attended a social gathering, meeting or class where most people speak English

4 Used a library, community centre or recreation facility 5 Shared a meal

6 Took public transit, such as the bus Q5. How much have you enjoyed the time that you spent with your host volunteer? 1 Very much 2 Somewhat 3 Not at all Q6. Has your host volunteer helped you to:

Please All That Apply 1 Fill out a form or register for a program or school 2 Shop for things you need 3 Prepare a resume or apply for a job

4 Find housing 5 Prepare your school work 6 Use a service such as a medical clinic, employment centre or school counselling

Is there anything else that your host volunteer has helped you with? (specify)

______________________________________________________________________

Q7. Has your host volunteer helped you know more about:

Please All That Apply 1 The Canadian way of life, such as holidays, what people do in their free time,

customs and general habits

2 Government, medical or educational services

3 How to find what you need in Canada, such as a job or a place to live

4 Where you can buy food, clothing or household items and how to get there 5 Facilities in your community, such as the library, parks and recreation programs,

sports and hobbies 6 The services available to help you live in Canada

7 Your rights and responsibilities as a new immigrant to Canada 8 Canadian expectations for social behaviour, such as disciplining children, dating and relations between men and women

Is there anything else that your host volunteer has helped you know more about? (specify)


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Q8. Overall, how much has your host volunteer helped you by providing information or support? READ

1 Very much 2 Somewhat 3 Not at all

Q9. And, how much has the staff at the agency helped you by providing information or support? READ

1 Very much 2 Somewhat 3 Not at all Q10. I am now going to read you some randomly selected statements that may or may not be

true about Canada. For each, please answer true or false. True False

You should have a CareCard to see a doctor 1 2

Borrowing books at a public library is free 1 2

In Canada, it is OK for men and women to look directly at each other when talking 1 2

In Canada, you need a social insurance number (SIN) in order to work 1 2

In Canada, it is OK to invite a neighbour into your home for a visit 1 2

In Canada, once a person is 14 years old, he or she can get a driver’s license 1 2

Q11. Since joining this program, have you done any of the following on your own:

Please All That Apply 1Used a library, community centre, recreation facility, medical clinic or employment

centre

2Took public transit, such as the bus

3Attended a social group, meeting or class where most people speak English 4Started a job or volunteered with people who mostly speak English

Q12. Since meeting your host volunteer, do you feel that:

Please All That Apply 1You can have a better life in Canada

2You can plan for a future job or future schooling

3You are more comfortable with Canadian customs

Q13. Overall, how much has the program helped you live in Canada? READ

1 Very much 2 Somewhat 3 Not at all Q14. Would you tell someone else to join the program?

1 Yes 2 No Q15. Do you have any suggestions for the program?

____________________________________________________________________________

____________________________________________________________________________ Please Turn Over


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D1. How long have you been living in Canada? ________ years _________ months D2. What country did you immigrate from?

1 China 2 England 3 Fiji 4 Hong Kong 5 India 6 Indonesia 7 Iran 8 Japan 9 Mexico 10 Pakistan 11 Philippines

12 Romania 13 Russia 14 South Africa 15 South Korea 16 Taiwan 17 Ukraine 18 USA 19 Vietnam 20 Yugoslavia 96 Other ______________________


1 Family class (sponsored by family member) 2 Refugee (government or private sponsored)

3 Refugee claimant 4 Skilled worker (independent professional or trade) 5 Business (including entrepreneur, investor or self-employed) 6 Provincial nominee 96 Don’t know

Other _____________________________________ D4. Are you a: 1 Canadian citizen 2 Permanent resident 3 Other D5. Your age 1 Under 19 2 19-54 3 55 + D6. What was the first language you learned? 1 English 2 Cantonese 3 Mandarin 4 Punjabi 5 Spanish

6 Farsi 7 Vietnamese 8 Korean 9 French 96 Other ______________________

D7. Your gender: 1 Male 2 Female

Thank you for completing the survey. Please mail it in the envelope provided.


Questionnaire - Self Administered

Stream 2 – Self Administered

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Community Bridging Services Survey – Stream 2 The BC Government is conducting a survey to find out how helpful

the buddy program has been for you. All information is confidential – you are not asked for your name.

Please mail your survey to Synovate Research in the envelope provided

(it is already addressed and postage has been paid) Or

Complete the survey in English on the web at www.websurveys.ca/s2

If you need help with the survey, please call Synovate at 1-800-717-1777

A. Which agency matched you with a buddy?

Please Your Answer 1 ABBOTSFORD COMMUNITY SERVICES 2 FROG HOLLOW NEIGHBOURHOOD HOUSE 6 KIWASSA NEIGHBOURHOOD HOUSE 7 LOWER MAINLAND PURPOSE SOCIETY FOR YOUTH AND FAMILIES 12 RAY CAM CENTRE 13 RILEY PARK COMMUNITY CENTRE 14 SOUTH VANCOUVER NEIGHBOURHOOD HOUSE 21 SURREY DELTA IMMIGRANT SERVICES SOCIETY (FOR YOUTHS) 20 WEST END COMMUNITY CENTRE

Q1. Firstly, when did you first meet with your buddy? (An estimate is fine.)

Month: _________________ Year: ___________ Q2. Are you still in the program and meeting with your buddy?

1 Yes When you do you plan to finish? Month: _______ Year: _______ 2 No When did you finish? Month: _______ Year: _______

Q3. About how often did you usually meet with your buddy? _____ times/month or _____ times/week or ____ total meetings since being matched Q4. When you meet with your buddy, which of the following have you done together:

Please All That Apply 1 Met other people who speak English

2 Went to a movie, cultural or sports event 3Attended a social gathering, meeting or class where most people speak English

4 Used a library, community centre or recreation facility 5 Shared a meal

6 Took public transit, such as the bus Please Turn Over


2

Q5. How much have you enjoyed the time that you spent with your buddy? 1 Very much 2 Somewhat 3 Not at all Q6. Has your buddy helped you to:

Please All That Apply 1 Fill out a form or register for a program or school 2 Shop for things you need 5 Prepare your school work 6 Use a service such as a medical clinic, employment centre or school counselling

Is there anything else that your buddy has helped you with? (specify)

______________________________________________________________________

______________________________________________________________________

Q7. Has your buddy helped you know more about:

Please All That Apply

1 The Canadian way of life, such as holidays, what people do in their free time, customs and general habits

2 Government, medical or educational services

3 How to find what you need in Canada, such as a job or a place to live

4 Where you can buy food, clothing or household items and how to get there 5 Facilities in your community, such as the library, parks and recreation programs,

sports and hobbies 6 The services available to help you live in Canada

7 Your rights and responsibilities as a new immigrant to Canada 8 Canadian expectations for social behaviour, such as disciplining children, dating and relations between men and women

Is there anything else that your buddy has helped you know more about? (specify)

______________________________________________________________________

______________________________________________________________________

Q8. Overall, how much has your buddy helped you by providing information or support?


Q9. And, how much has the staff at the agency helped you by providing information or support?



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Q10. I am now going to read you some randomly selected statements that may or may not be true about Canada. For each, please answer true or false.

True False

You should have a CareCard to see a doctor 1 2

Borrowing books at a public library is free 1 2

In Canada, it is OK for men and women to look directly at each other when talking 1 2

In Canada, you need a social insurance number (SIN) in order to work 1 2

In Canada, it is OK to invite a neighbour into your home for a visit 1 2

In Canada, once a person is 14 years old, he or she can get a driver’s license 1 2

Q11. Since joining this program, have you done any of the following on your own:

Please All That Apply 1Used a library, community centre, recreation facility, medical clinic or employment

centre

2Took public transit, such as the bus

3Attended a social group, meeting or class where most people speak English 4Started a job or volunteer with people who mostly speak English

Q12. Since meeting your buddy, do you feel that:

Please All That Apply

1You can have a better life in Canada 2You can plan for a future job or future schooling

3You are more comfortable with Canadian customs

Q13. Overall, how much has the program helped you live in Canada?


Q14. Would you tell someone else to join the program?

1 Yes 2 No

Q15. Do you have any suggestions for the program?

____________________________________________________________________________

____________________________________________________________________________ Please Turn Over


4

D1. How long have you been living in Canada? ________ years _________ months D2. What country did you immigrate from?

1 China 2 England 3 Fiji 4 Hong Kong 5 India 6 Indonesia 7 Iran 8 Japan 9 Mexico 10 Pakistan 11 Philippines

12 Romania 13 Russia 14 South Africa 15 South Korea 16 Taiwan 17 Ukraine 18 USA 19 Vietnam 20 Yugoslavia 96 Other ______________________


1 Family class (sponsored by family member) 2 Refugee (government or private sponsored)

3 Refugee claimant 4 Skilled worker (independent professional or trade) 5 Business (including entrepreneur, investor or self-employed) 6 Provincial nominee 96 Don’t know

Other _____________________________________ D4. Are you a: 1 Canadian citizen 2 Permanent resident 3 Other D5. Your age 1 Under 19 2 19-54 3 55 + D6. What was the first language you learned? 1 English 2 Cantonese 3 Mandarin 4 Punjabi 5 Spanish

6 Farsi 7 Vietnamese 8 Korean 9 French 96 Other ______________________

D7. Your gender: 1 Male 2 Female

Thank you for completing the survey. Please mail it in the envelope provided.

2004 bcsap outcomes and client satisfaction survey, stream 2 · • the objectives for the research...

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